Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Grissom's Wheel Alignment has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforGrissom's Wheel Alignment

    Wheels

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1802 Castle St, Wilmington, NC 28403-2104
    BBB File Opened:
    8/25/2016
    Contact Information

    Principal

    • Business Owner

    Customer Contact

    • Business Owner

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/31/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Well we have been having them work on our car for 20 years so this problem started 3 years ago the ** in our **** focus went out we got a leak fixed and Freon put in and then last year we had a compressor put in as that is what we were told was wrong but we did not need entire kit so we were told his work would be covered. The compressor lasted about four or five months through the summer and at the end of the summer of ********************************************************************* it and that wasnt the problem we put it back in the shop and they told us it was the evaporator core And that if we replaced that for $850 that was the part plus work did that would fix the problem we then left the car there for three weeks their main mechanic Ive been working on it got sick with Covid and was out for three weeks. We needed the vehicle back so we agreed to give them our other vehicle to work on and that we were just post pone this one until , we needed to get it fixed because we werent driving it at that time when we went to put the car back in the shop to get the evaporator core fixed and a wheel bearing as we had previously had the car in to get a wheel bearing fixed when they found out about the evaporator. We paid the money to do it. It was $1000 in cash off the books for them as thats what they like for me to do so I do I was not given a receipt at that time and after pretty much getting the vehicle back immediately. We noticed that there was a problem. We put it back in the shop immediately the next day he said he had overfilled it with ***** and then he lets him out and its working fine, I didnt called again that day and said no its definitely not working. The compressor is not engaging and we put it back in the shop to which then we were told some rambling about parts and needing a kit the year before which we were never told to get the full kit we were never even given a decent price come to find out I could have gotten a kit for $310from the auto parts store. we were never actually quoted anything we were never told that we need to replace the entire system with the evaporator core for it to actually work. It wasnt until we brought up. There was a problem that any of this even became an issue on 30 May. I confronted **** the owner and he pretty much immediately without even talking about us paying him to get the whole kit done again but not paying for his work. We were not given any option. He pretty much showed me a part that wasnt even the part that came out of my car. He called it the compressor thats not what he repaired. He obviously knew that there was an issue because I didnt tell him that he told me that but that is what we knew the problem was so Im a little confused as to why I was met with fabrications and miscommunications and then he pretty much said Im not working on your car anymore no he did say that he said I am not working on your car anymore and so now we are out $850 and the original 490 that we paid for the compressor. and I would like to be refunded for the compressor that now does not work that we need to now pay somebody else to do although my compromise was for him to replace the compressor and us to pay him his labor, but we never even got to that kind of a negotiation before he got very nasty to me, now we would like the $310 back for the compressor and 180 for the work thats $490 total and he also ripped up my airbag on my dashboard and went through the top of my dashboard without my permission without any kind of notification, and now it does not sit flat on the dashboard and also tour of the underneath, and did not put it back the way that it was previously so he has actually damage the vehicle as well, and I would like to be compensated the labor for that since it wasnt done correctly of $180 for a total of $670 out of the **** that we paid

    Customer Reviews

    0 Customer Reviews

    What do you think? Be the first to review!

    How BBB Processes Complaints and Reviews

    Start a Review

    Local BBB

    BBB of Eastern Carolinas

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.