Complaints
Customer Complaints Summary
- 49 total complaints in the last 3 years.
- 14 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/27/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased 2 bonus packs of Hanes Women’s underwear (same style but a different type I.e hipster and briefs) from Walmart. Unfortunately, all but 2 of the underwear have unraveled from the elastic band and have holes in them. At first, I thought i just got a bad pack so I threw a couple of pairs away. Unbeknownst to me, this wasn’t the case at all. I’m a loyal Hanes customer and have never had any problems with the under garments so I was shocked this happened. I have tried to get in touch with Hanes by phone several times with no luck. I spent too much money for me not to be able to use the product. Hanes this is unacceptable that I can’t get in contact with anyone from your company regarding this issue.Customer Answer
Date: 09/07/2022
Better Business Bureau:
I received on the response made by the business in reference to complaint ID ********, and I accept it. Hanes emailed me on Saturday September 2, 2022 to request additional information regarding my complaint. Once I submit the requested information, I will be refunded my money and Hanes will replace the defective products. I’m satisfied with the way Hanes is handing my complaint. Thank you BBB for all of your help regarding this matter.Initial Complaint
Date:08/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered some clothes and sneakers for my son and requested 2nd day Air for an additional fee. Not only is the package gonna arrive late but I found out at the last minute that the sneakers I ordered was canceled. They hadn't even started to refund my money for the shoes at all. And if I hadn't have called about the package I wouldn't even have known. The website is obviously not real-time because it showed the shoes and his size available but 2 days later they don't have anymore. I will never order from them again
Business Response
Date: 09/16/2022
Good Morning Ms. ****,
Please add this response for Champion.com Customer Service on Better Business Bureau Complaint ID ********.
In response to Better Business Bureau complaint ID ********, we sent our sincere apologies for the service problems and response delays that we have had with Champion.com *********. We apologized for the problems with processing these refunds and for this delay in service. We have issued three credits for order ********* for $13.48 on 8/2/22, $94.51 on 9/16/22 and $143.64 on 9/16/22 to fully reimburse the $251.63 charged on this order. We have offered a complimentary item from www.champion.com to try to make amends for these service problems. Please let me know if we can provide assistance on Better Business Bureau Complaint ID ********.
Thank you!
Julie J******
Hanesbrands Inc.
Champion.com
Office of the President
************ ***********************
Initial Complaint
Date:07/19/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i placed an order and never got it Hanes phone line is not working order number is 6007381282Business Response
Date: 07/26/2022
Good Afternoon Ms. ****,
Thank you for letting us know about the problems with service and late delivery of Hanes.com order ********** in Better Business Bureau Complaint ID:********. We have sent an email to apologize. We show that the order was delivered in three shipments with one delivery on 7/18/22 and two deliveries on 7/19/22. We have issued a $84.90 refund for shipping and 30% off the order to make the requested billing adjustment and offered a complimentary item to make amends for the service problems. Please let us know if there is anything further we can do to assist with this Better Business Bureau complaint.
Thank you!
Julie J******
Hanesbrands Inc.
Office of the President
************ ***********************Initial Complaint
Date:06/25/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered three bras online from Maidenform, which is also owned by Hanes. Your system did not list Maidenform as an option but listed L'Eggs at this address, which is also owned by Hanes. The bras did not fit. I was not able to download a packing label for free return shipping, as the website states. I called numerous times and could not get in touch with anyone. I sent the bras back two weeks ago and still have not had my bank account credited.Business Response
Date: 07/12/2022
Good Morning Ms. Neal,
In response to Better Business Bureau complaint ID ********, we sent an email to apologize for the service problems that we have had with Maidenform.com return of orders ********* and *********. We show that a refund check for $49.77 was delivered to you on 6/30/22 at 10:02Am for order *********. We have issued two credits for order ********* for $24.89 on 6/25/22 and for $7.56 on 7/12/22 to fully reimburse this order. We also offered a complimentary item from www.maidenform.com to make amends for these service problems. Please let us know if we can provide further assistance with this Better Business Bureau complaint.
Thank you!
Julie J******
Hanesbrands Inc.
Office of the President
336-782-9777
julie.j******@hanes.comInitial Complaint
Date:06/16/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order #********* Three pairs of shorts out of 4 were returned. UPS return tracking number # ****************** The package has been returned to the address your customer service gave us over the phone. Your "********** Inc." partner are a mess to deal with. They continue to ignore our requests for them to refund us even after a PayPal dispute as been opened.Business Response
Date: 07/12/2022
Good Morning Ms. Neal,
Thank you for letting us know about the problems with return of Champion.com 807444716 through ********** in Champion.com Better Business Bureau Complaint ID: 17437731. We sent an email to apologize for these service problems. We show that Champion.com processed a refund credit for $81.48 CAD on 6/17/22 through ********** to reimburse for this return. Please let me know if we can provide any further assistance on this Better Business Bureau complaint.
Thank you !
Julie J******
Hanesbrands Inc.
Office of the President
336-782-9777
julie.j******@hanes.comInitial Complaint
Date:06/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
It has been 3 weeks since Hanes got the return package.mo refund. Order # **********..last name *******. Hanes customer service phonemumers not working due to system updates. They use Get Human service and thar is online chat and they charge $46 a year to talk to Hanes I am not using that to get myregund.Business Response
Date: 06/13/2022
Good Afternoon Ms. Neal,
Thank you for letting us know about the problems with service and the delay in the refund for the returned Hanes.com order ********** in Better Business Bureau Complaint ID:********. We spoke to Mr. ******* by phone and issued a full refund for $91.35 on 6/8/22. We have also sent an email to offer a complimentary item from www.hanes.com to try to make amends for these service and refund delays. Please let us know if there is anything further we can do to assist with this complaint.
Thank you!
Julie J******
Hanesbrands Inc.
Office of the President
336-782-9777
julie.j******@hanes.comInitial Complaint
Date:06/07/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed 2 orders at justmysize.com (which is now owned by OneHanesPlace). The first order, # ********** was placed on 4/14/22 for 5 items totaling 132.78. The second one #********** was placed 4/21/22 for 3 items totaling $78.43. All but one of them fit so I returned the other 7 items. I sent them back in two separate packages with printed return labels from the company website, per the website instructions (I have postal receipts from the post office for these). I received 2 e-mail messages, one on 5/16/22 and one on 5/19/22 from the company stating the items have been received and it would take up to 10 business days for the refund to show up on my credit card. It has been well past 10 business days and still no refund. Both of the customer service phone #'s listed on the website give a recording saying the phones are not working. On the website, and on the recording when I called, it said we can "chat" anytime, but there is no chat option anywhere on their website. I sent an email 6/4/22 to [email protected] inquiring about the refunds. No response. I would like to know what's going on and when I can expect to see the refund. The 2 email messages stating the merchandise was received shows that I am due $99.20 and $72.96. Please help me retrieve my money. Thank you.Business Response
Date: 06/13/2022
Good Afternoon Ms. Neal,
Thank you for letting us know about the problems with service and the delays in processing refunds for Justmysize.com orders ********** and ********** in Better Business Bureau Complaint ID: ********. We apologized for these service problems and have issued full refunds for $132.78 and $78.43 to the credit card account used on 6/13/22. We have also offered a complimentary item from www.onehanesplace.com to try to make amends for these service and refund problems. Please let us know if there is anything further we can do to assist with this complaint.
Thank you!
Julie J******
Hanesbrands Inc.
Office of the President
336-782-9777
julie.j******@hanes.comInitial Complaint
Date:06/03/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I did an online purchase of underware from maidenform.com May 23, 2022. The total on the confirmation came to $48.52. On June 1st maidenform removed $48.52 two times from my account. I attempted to call customer service and received a recording that they can't take calls then call disconnected. I attempted to find an email to customer service and cannot find that either. I would like a credit back to my account in the amount of the over charge which is $48.52.Business Response
Date: 06/13/2022
Good Afternoon Ms. Neal,
Thank you for letting us know about the problems with service and the overcharge on Maidenform.com order ********** in Better Business Bureau Complaint ID:********. We apologized for these service problems and issued full refunds for $48.52 on 6/13/22 for both the overcharge for this order. We also offered a complimentary item from www.maidenform.com to try to make amends for these service delays and overcharges. Please let us know if there is anything further we can do to assist with this complaint.
Thank you!
Julie J******
Hanesbrands Inc.
Office of the President
336-782-9777
julie.j******@hanes.comCustomer Answer
Date: 06/13/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.Initial Complaint
Date:06/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i placed an order and never got it Hanes phone line is not working order number is **********Business Response
Date: 06/13/2022
Good Afternoon Ms. Neal,
Thank you for letting us know about the problems with service and the non-delivery of Hanes.com order ********** in Better Business Bureau Complaint ID:********. We apologized for these service problems and issued full refunds for $115.43 and $36.02 to the PayPal account used on 6/13/22. Order tracking shows delivery on 5/18/22, but we understand that it was not received and have issued these refunds. We also offered a complimentary item from www.hanes.com to try to make amends for these service delays and non-delivery problems. Please let us know if there is anything further we can do to assist with this complaint.
Thank you!
Julie J******
Hanesbrands Inc.
Office of the President
336-782-9777
julie.j******@hanes.comInitial Complaint
Date:05/31/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i placed an online order with hanes and i want to cancel the order. the phone number they post does not answer phone calls and there is no chat. i sent an email but received no response. i ordered without signing in their website, as a guest or whatever. i want to cancel my order immediately.Business Response
Date: 06/13/2022
Good Morning Ms. Neal,
Thank you for letting us know about the problems with service and request to cancel Hanes.com order ********** in Better Business Bureau Complaint ID:********. We sent an email to apologize and issued a full refund for $47.48 on 6/1/22 because we were unable to cancel as requested. We offered a complimentary item from www.hanes.com to try to make amends for these service delays and cancellation problems. Please let us know if there is anything further we can do to assist with this complaint.
Thank you!
Julie J******
Hanes Brands Inc.
Office of the President
336-782-9777
julie.j******@hanes.com
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.