We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies
on BBB websites to remember your preferences, improve website performance and enhance user experience, and
to recommend content we believe will be most relevant to you. Most cookies collect anonymous information
such as how users arrive at and use the website. Some cookies are necessary to allow the website to
function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary Cookies must always be enabled

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Resources for Businesses

My Home Location

Columbus, OH, USA

My BBB

BBB of Central Ohio
Share
Business Profile

Collections Agencies

Online Information Services Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 255 total complaints in the last 3 years.
  • 93 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/09/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    6/2/25 put a collection on my credit report that is not mine reduced my credit score 9 points. I sent in disputes to 3 major credit reporting agencies. I believe this company is frauding me .

    Business Response

    Date: 06/09/2025

    Federal law prohibits us from disclosing any relationship we might have with consumers.  However, we want to make sure that any consumers that we do come into contact with have a pleasant experience and that their issues are resolved.  Please call us at ************** so that we might resolve this issue. You can also call our manager Ms. ***** directly at ********************* Thank you and we look forward to speaking with you.

    Customer Answer

    Date: 06/09/2025

     
    Complaint: 23440065

    I am rejecting this response because:

    Sincerely,

    ***** ******

    Business Response

    Date: 06/09/2025

    Federal law prohibits us from disclosing any relationship we might have with consumers.  However, we want to make sure that any consumers that we do come into contact with have a pleasant experience and that their issues are resolved.  Please call us at ************** so that we might resolve this issue. You can also call our manager Ms. ***** directly at ********************* Thank you and we look forward to speaking with you.

    Customer Answer

    Date: 06/09/2025

     
    Complaint: 23440065

    I am rejecting this response because: they would not help. ***** said I Owed the balence 

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:05/30/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am no liable for this debt with Online Information Service. I dont have a contract with Online Information Service. They did not provide me with the original contract as I requested.

    Business Response

    Date: 06/03/2025

    Federal law prohibits us from disclosing any relationship we might have with consumers.  However, we want to make sure that any consumers that we do come into contact with have a pleasant experience and that their issues are resolved.  Please call us at ************** so that we might resolve this issue. You can also call our manager Ms. ***** directly at ********************* Thank you and we look forward to speaking with you.

  • Initial Complaint

    Date:05/22/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The date of first delinquency is incorrect and affects the credit reporting timeline.

    Business Response

    Date: 05/23/2025

    Federal law prohibits us from disclosing any relationship we might have with consumers.  However, we want to make sure that any consumers that we do come into contact with have a pleasant experience and that their issues are resolved.  Please call us at ************** so that we might resolve this issue. You can also call our manager Ms. ***** directly at ********************* Thank you and we look forward to speaking with you.

  • Initial Complaint

    Date:05/21/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/21/25, I attempted to submit paperwork necessary to dispute a charge of $556 on my account, as is my right under the Fair Credit Reporting Act (FCRA). Due to my disability, I requested the following reasonable accommodation: , "to submit the documentation electronically via a secure portal," This request was denied by three employees, who stated that they do not use email to correspond, even if it is requested as an accommodation.This refusal constitutes a violation of the Americans with Disabilities Act of 1990 ****** Title III of the *** prohibits discrimination on the basis of disability in places of public accommodation, which includes financial institutions. Covered entities are required to make reasonable modifications to policies, practices, or procedures when necessary to afford goods, services, facilities, privileges, advantages, or accommodations to individuals with disabilities, unless doing so would fundamentally alter the nature of the goods or services or result in an undue burden.[1] The requested accommodation was reasonable and necessary to ensure my equal access to your dispute resolution process.Furthermore, this refusal has directly impeded my ability to exercise my rights under the Fair Credit Reporting Act (FCRA). The **** grants consumers the right to dispute inaccurate or incomplete information on their credit reports, and furnishers of information, such as credit clearing house, have duties to investigate such disputes.[2] By denying a reasonable accommodation for the submission of required dispute documentation, online information services has effectively prevented me from initiating or completing a legally mandated dispute process, thereby violating my rights under the ****. The ************************************ (****) enforces federal consumer financial laws, including aspects of the ****, and emphasizes fair treatment of consumers.

    Business Response

    Date: 05/23/2025

    Federal law prohibits us from disclosing any relationship we might have with consumers.  However, we want to make sure that any consumers that we do come into contact with have a pleasant experience and that their issues are resolved.  Please call us at ************** so that we might resolve this issue. You can also call our manager Ms. ***** directly at ********************* Thank you and we look forward to speaking with you.

  • Initial Complaint

    Date:05/20/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a letter in the email today May 19, 2025 saying that online information services is a debt collector and they are trying to collecta debt that I owe to ************************* (***). This was the electric company I had when I lived in my previous apartment in ******** I ended my service with them when I moved out in June 2024. I went back and took a look at my account and it said that all bills were paid in full as of August 2024. I also called APC and they told me that I dont owe them anything and that this might be a scam. My APC account number that they have listed on this letter is also incorrect.

    Business Response

    Date: 05/29/2025

    Federal law prohibits us from disclosing any relationship we might have with consumers.  However, we want to make sure that any consumers that we do come into contact with have a pleasant experience and that their issues are resolved.  Please call us at ************** so that we might resolve this issue. You can also call our manager Ms. ***** directly at ********************* Thank you and we look forward to speaking with you.

  • Initial Complaint

    Date:05/14/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I honestly dont get why ONLINE INFORMATION SER is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: ************* Amount Disputed: $886

    Business Response

    Date: 05/14/2025

    Federal law prohibits us from disclosing any relationship we might have with consumers.  However, we want to make sure that any consumers that we do come into contact with have a pleasant experience and that their issues are resolved.  Please call us at ************** so that we might resolve this issue. You can also call our manager Ms. ***** directly at ********************* Thank you and we look forward to speaking with you.

  • Initial Complaint

    Date:05/09/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The collection agency is reporting inaccurate details that do not match my records.

    Business Response

    Date: 05/15/2025

    Federal law prohibits us from disclosing any relationship we might have with consumers.  However, we want to make sure that any consumers that we do come into contact with have a pleasant experience and that their issues are resolved.  Please call us at ************** so that we might resolve this issue. You can also call our manager Ms. ***** directly at ********************* Thank you and we look forward to speaking with you.

  • Initial Complaint

    Date:05/09/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The reported debt contains incorrect information, making it invalid and disputable

    Business Response

    Date: 05/15/2025

    Federal law prohibits us from disclosing any relationship we might have with consumers.  However, we want to make sure that any consumers that we do come into contact with have a pleasant experience and that their issues are resolved.  Please call us at ************** so that we might resolve this issue. You can also call our manager Ms. ***** directly at ********************* Thank you and we look forward to speaking with you.

  • Initial Complaint

    Date:05/09/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The reported debt contains incorrect information, making it invalid and disputable.

    Business Response

    Date: 05/15/2025

    Federal law prohibits us from disclosing any relationship we might have with consumers.  However, we want to make sure that any consumers that we do come into contact with have a pleasant experience and that their issues are resolved.  Please call us at ************** so that we might resolve this issue. You can also call our manager Ms. ***** directly at ********************* Thank you and we look forward to speaking with you.

  • Initial Complaint

    Date:05/08/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am submitting this formal and urgent complaint against Online Information Services Inc for their repeated and willful violations of federal consumer protection laws.Despite having received my written dispute in which I clearly stated that I do not recognize, acknowledge, or accept responsibility for the alleged debts in questionand explicitly rejected the amounts claimedthis agency has continued to engage in unlawful and aggressive collection activities. They have failed to provide the legally mandated validation of the debts as required under the Fair Debt Collection Practices Act (FDCPA), 15 U.S.C. 1692g. This is a clear and unacceptable breach of their legal ************** be absolutely clear: I am fully aware of my financial responsibilities and have no obligation to accept or respond to unverified and disputed debt claims. The law requires the collector to cease all collection efforts until proper validation is provided. Any continued activity in the absence of validation constitutes a direct violation of federal law.If this agency has furnished any information related to these disputed debts to consumer reporting agencies, they may also be in violation of the Fair Credit Reporting Act (FCRA), 15 U.S.C. 1681s-2, which prohibits the reporting of inaccurate or disputed information without first conducting a reasonable and complete **************** addition, I provided specific and lawful instructions for how I may be contacted[insert communication preference, e.g., "email only, between 9:00 AM and 1:00 PM Eastern Time"]. Contact outside of these parameters constitutes a violation of FDCPA 1692c(a)(1) and qualifies as harassment under federal law.The actions of Online Information Services Inc are not only reckless and unethical, but they also demonstrate a blatant disregard for my rights under federal law. Consumers deserve to be treated fairly, and these practices cause harm, stress, and damage to financial well-being.

    Business Response

    Date: 05/14/2025

    Federal law prohibits us from disclosing any relationship we might have with consumers.  However, we want to make sure that any consumers that we do come into contact with have a pleasant experience and that their issues are resolved.  Please call us at ************** so that we might resolve this issue. You can also call our manager Ms. ***** directly at ********************* Thank you and we look forward to speaking with you.

Online Information Services Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.