ComplaintsforMaxlend
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Complaint Details
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Initial Complaint
07/08/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I applied for a personal loan with this lender. The loan amount was $950.00. I was charged just about $3,973.16 to repay the loan. I think the interest rate for this loan is quite excessive and maybe over the limit for a repayment for a loan. I'm seeking a refund of what I've payed.This lending company no longer loaning any money to anyone that lives in **********. Please handleBusiness response
07/12/2024
July 12,2024
*********************
Dispute Resolution Specialist
Better Business Bureau
RE: ****** **** - Complaint ID: ********
Dear *****,
I am writing on behalf of MaxLend in response to your July 8, 2024, letter notifying us of ****** ****s complaint,Complaint ID: ********.
MaxLend is a brand of Uetsa Tsakits, Inc., a tribal corporation organized under tribal law and is an instrumentality of, and wholly owned and controlled by the Mandan, Hidatsa, and Arikara Nation (MHA), a federally recognized sovereign American Indian Tribe. This loan was made by us as provided in MHAs Tribal Credit Transaction Code. MaxLend contracts, including the loan agreement signed, clearly designate MHA law as governing its transactions and provides all disclosures required by MHA and U.S. federal law.
MaxLend values its customers and is disappointed that Ms. **** was dissatisfied with our services.Therefore, we have contacted her directly in reference to her complaint.
Please contact us by phone at ************ from 8 am to 8 pm EST., Monday through Friday, or by email at ********************************** should you have any questions regarding this letter.
Sincerely,
MaxLend
Office of the Ombudsman
************Initial Complaint
05/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Back in the beginning of April I took a ****** loan on line and talking to them I was told there a time to pay it back which was may29 2024 and there would b late charges and interest to pay. If late well I made first payment I 4-24-2024 of ****** dollars then after April 22 I called and talk to some guy a scheduled a payment to pay load off he told me he had it all set up and payment to be made loan closed well I found out last week the guy never went thru w making my payment so it didn t get pd or closed well I called them this last again to make my payment and close my acct so I didn y get charged any extra charges she said well we won t run it til due date. And now it was 400 something they wanted me to pay and close acct. I said no because I arranged to have it pd off on April and ur guy sign t do his job so I had to pay the extra twice now this has happen so I was told today that the payment was going to b pd off and loan closed. Well they didn t make the payment or close the acct now I m getting more charges cause they didn t run it again. This is c*** I want the payment made asap and loan closed and I want all **** and inters barges refunded cause it was them not making my payments when Id call and got the payments set up so I got hammered w charges so my ********************** around ****** for loan that I had it arranged to b pd off in April already now its the end of may and they haven t taken payment which I ve arranged twice and loan is still openBusiness response
05/30/2024
May 30,2024
*********************
Dispute Resolution Specialist
Better Business Bureau
RE: ************************* - Complaint ID: ********
Dear *****,
I am writing on behalf of MaxLend in response to your May 25, 2024, letter notifying us of *************************** complaint,Complaint ID: ********.
MaxLend values its customers and is disappointed that ************************* was dissatisfied with their loan experience. We have contacted **************** directly in reference to their complaint, and we hope to come to an agreeable resolution with them soon.
Please contact us by phone at ************ from 8 am to 8 pm EST., Monday through Friday, or by email at ********************************** should you have any questions regarding this letter.
Sincerely,
MaxLend
Office of the Ombudsman
************Initial Complaint
05/13/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
The interest rate they charged on my loan is usury and way more than 600% on a $2000. This is predatory and dangerousInitial Complaint
04/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I took out a pay day loan with MaxLend in December 2023. I hvave paid alll payments on time. In February 2024 I switched employers so my pay date changed from bi weekly to ***** a month the 15th and the last day of each month. I informed Maxlend of this change after before my April 15th pay date. They hve been calling me telling me to sign the change of date request and Im am unable to rain anything because when I log onto their website there is nothing that allows me to sign anything. I was told two weeks ago Tht I didnt hve to sign because it was put through their system on the back end. They deducted money out of my acct on April 26th which caused my bank acct to be overdrawn. They werent supposed to withdraw the payment until April the 30th. They are still calling and harassing me about signing a document That they have yet to send me anything to esign.Business response
05/03/2024
May 3, 2024
*********************
Dispute Resolution Specialist
Better Business Bureau
RE: ***************************** - Complaint ID: ********
Dear *****,
I am writing on behalf of MaxLend in response to your April 29, 2024, letter notifying us of Ms. ******* Bookmans complaint, Complaint ID: ********.
MaxLend values its customers and is disappointed that ****************** was dissatisfied with their loan. We have contacted ****************** directly in reference to their complaint, and we hope to come to an agreeable resolution with them soon.
Please contact us by phone at ************ from 8 am to 8 pm EST., Monday through Friday, or by email at ********************************** should you have any questions regarding this letter.
Sincerely,
MaxLend
Office of the Ombudsman
************Initial Complaint
04/24/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Paid loan in full according to plan, all payments on time, now owe more than original loan.Business response
04/30/2024
April 30, 2024
*********************
Dispute Resolution Specialist
Better Business Bureau
RE: ***************************** - Complaint ID: ********
Dear *****,
I am writing on behalf of MaxLend in response to your April 24, 2024, letter notifying us of ********************************* complaint, Complaint ID: ********.
MaxLend values its customers and is disappointed that ************** was dissatisfied with their loan. We have contacted ************** directly in reference to their complaint, and we hope to come to an agreeable resolution with them soon.
Please contact us by phone at ************ from 8 am to 8 pm EST., Monday through Friday, or by email at ********************************** should you have any questions regarding this letter.
Sincerely,
MaxLend
Office of the Ombudsman
************Customer response
05/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
04/01/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Took a ***** loan from Maxlend, with the agreement of paying 163$ every two weeks. Out of the blue they started taking 294$ every two weeks. Trying to pay off loan but they want ***** to pay loan off. They refuse to anything elseBusiness response
04/06/2024
April 6, 2024
*********************
Dispute Resolution Specialist
Better Business Bureau
RE: ***** *** ***** - Complaint ID: ********
Dear *****,
I am writing on behalf of MaxLend in response to your April 1, 2024, letter notifying us of Ms. *** Compos complaint, Complaint ID: ********.
MaxLend values its customers and is disappointed that Ms. ************** was dissatisfied with their loan. We have contacted Ms. ************** directly in reference to their complaint, and we hope to come to an agreeable resolution with her soon.
Please contact us by phone at ************ from 8 am to 8 pm EST., Monday through Friday, or by email at ********************************** should you have any questions regarding this letter.
Sincerely,
MaxLend
Office of the Ombudsman
************Initial Complaint
03/29/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
maxlend uses magic to strongarm their loneee's they have been constantly harassing me i am not even due yet its very similar to cashnet's strongarm tacticsBusiness response
04/03/2024
April 3, 2024
*********************
Dispute Resolution Specialist
Better Business Bureau
RE: ******************* - Complaint ID # ********Dear *****,
I am writing on behalf of MaxLend in response to your March 14, 2024, letter notifying us of ************** complaint, Complaint ID: ********, ********************** values its customers and is disappointed that ************** was dissatisfied with their loan.We have contacted ************** directly in reference to their complaint, and we hope to come to an agreeable resolution with him soon.
Please contact us by phone at ************ from 8 am to 8 pm EST., Monday through Friday,,or by email at ********************************** should you have any questions regarding this letter.Sincerely,
MaxLend
Office of the Ombudsman
************Initial Complaint
03/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I got a loan at Maxlend on November of $1100 from Maxlend, this people were suppossed to charge me by weekly, since January they started changing me every week, I been calling and everytime I called is a different story, I been tryng to settle the loan but they dont give me any option, so far I paid $1937.76 and they still charging me.Business response
03/20/2024
March 20, 2024
*********************
Dispute Resolution Specialist
Better Business Bureau
RE: ******************************* - Complaint ID ********
Dear *****,
I am writing on behalf of MaxLend in response to your March 14, 2024, letter notifying us of ********************** complaint, Complaint ID: ********
MaxLend values its customers and is disappointed that ****************** was dissatisfied with their loan. We have contacted ****************** directly in reference to their complaint, and we hope to come to an agreeable resolution with her soon.
Please contact us by phone at ************ from 8 am to 8 pm EST., Monday through Friday, or by email at ********************************** should you have any questions regarding this letter.
Sincerely,
MaxLend
Office of the Ombudsman
************
Sincerely,
MaxLend
Office of the Ombudsman
************Customer response
03/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
03/06/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I got a loan through Maxlend in a moment of desperate financial struggle. I have been paying them $195 twice per month since Oct, which has made my financial situation worse. Its caused me significant stress and worry constantly. I have paid $1755 on a $725 loan. Paying twice as much as the original loan is more than sufficient. I feel like Maxlend is a predatory lender who preys on people who are already struggling and make the ************* worse.Business response
03/08/2024
March 8, 2024
*********************
Dispute Resolution Specialist
Better Business Bureau
RE: ******************* Complaint ID #********
Dear **************,
I am writing on behalf of MaxLend in response to your March 6, 2024, letter notifying us of Ms. ***** Hastiings complaint, Complaint ID: ********
MaxLend values its customers and is disappointed that ****************** was dissatisfied with their loan. We have contacted ****************** directly in reference to her complaint, and we hope to come to an agreeable resolution with her soon.
Please contact us by phone at ************ from 8 am - 8 pm ET, Monday through Friday, or by email at ********************************** should you have any questions regarding this letter.
Sincerely,
MaxLend
Office of the Ombudsman
************
**********************************
www.maxlend.com
MaxLend,is a sovereign enterprise, an economic development arm and instrumentality of,and wholly owned and controlled by, the Mandan, Hidatsa, and Arikara Nation, a federally-recognized sovereign American Indian Tribe (the Tribe). This means that MaxLends loan products are provided by a sovereigngovernment and the proceeds of our business fund governmental services for Tribe citizens. This alsomeans that MaxLend is not subject to suit or service of process. Rather, MaxLend is regulated by the Tribe.If you do business with MaxLend, your potential forums for dispute resolution will be limited to thoseavailable under Tribal law and your loan agreement. As more specifically set forth in MaxLends contracts,these forums include an informal but affordable and efficient Tribal dispute resolution, or individualarbitration before a neutral arbitrator.Otherwise, MaxLend is not subject to suit or service of process.Nothing in this email is intended to waive or otherwise prejudice MaxLends entitlement to theseprotections. Neither MaxLend nor the Tribe has waived its sovereign immunity in connection with anyclaims relative to use of this email.Initial Complaint
02/12/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I took a loan from Maxlend originally understanding that I would be paying down the principal based on terms that would not have me paying an outrageous amount of interest. It was based on the payment information that I understood though it was a high interest loan, the principal had more applied to it than most other loans of this nature due to the explanation and understanding of the terms provided. At this time, hardly any of my payment is being applied to the loan and it is quite apparent that this lender is using deceptive and illegal practice to collect an extreme amount just in interest, which violates my right under Federal laws both of which cap the limitations of interest on loans. In this case, the company claiming tribal immunity is not applicable and does not support their right to charge this inordinate amount. Tribal immunity is only applicable to actual businesses which originate/ operate on tribal lands, and is wholly owned and operated by tribal representatives. Using this interpretation of tribal law is inapplicable to outbid state consumers and does not allow for them to ignore the applications of consumer protections offered for consumers and as limitations for lendersBusiness response
02/15/2024
February 15, ****
**************
Senior Dispute Resolution Specialist
Better Business Bureau
RE: ******************************* Complaint ID # *******Dear Ms. ******************* am writing on behalf of MaxLend in response to your February 12, ****, letter notifying us of *********************************** complaint, Complaint ID: *******
MaxLend values its customers and is disappointed that ******************** was dissatisfied with their loan. We have contacted ******************** directly in reference to her complaint, and we hope to come to an agreeable resolution with her soon.
Please contact us by phone at ************ from 8 am -8 pm ET, Monday through Friday, or by email at ********************************** should you have any questions regarding this letter.
Sincerely,
MaxLend
Office of the Ombudsman
************
**********************************
www.maxlend.com
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Customer Complaints Summary
40 total complaints in the last 3 years.
21 complaints closed in the last 12 months.