ComplaintsforMaxlend

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Initial Complaint
09/06/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I made sure when I took this loan out that it was not on a weekly basis payment and when I found out that it was on a weekly basis, I had to revoke my ACH So they were not taking over $100 out a week for payment.
Business response
09/13/2024
September 12, 2024

******* ******
Community **************** Manager
Better Business Bureau

RE: ******** ******- Complaint ID *******

Dear Ms. ******************* am writing on behalf of MaxLend in response to your letter dated September 6, 2024, notifying
us of Ms. ******* complaint, Complaint ID: ********.

At MaxLend, we place significant importance on customer satisfaction, and it is regrettable to
learn of Ms. ******* dissatisfaction with her loan experience. In response to her complaint, we
reached out to Ms. ****** directly to offer a settlement, a reduced balance payment from her
current outstanding balance. We are hopeful that the steps we have taken will help us reach a
resolution with Ms. ************************ contact us by phone at ************ from 8 am -8 pm ET, Monday through Friday, or by
email ************************************ should you have any questions regarding this letter.
Sincerely,
MaxLend
Office of the Ombudsman
************
Initial Complaint
09/04/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Borrowed 1800 dollars and will have paid more than 5000 dollars by the time its paid for. These are scammers and loan sharks and should be forced to pay me back the full amount Ive paid in and then pay me back for damages and lost money I could have spent on other things like groceries fuel and essentials.
Business response
09/11/2024
September 11, 2024

******* ******
Community **************** Manager
Better Business Bureau
RE: *** *******- Complaint ID ********

Dear Ms. ******************* am writing on behalf of MaxLend in response to your letter dated September 5, 2024, notifying
us of ***************** complaint, Complaint ID: ********.

At MaxLend, we place significant importance on customer satisfaction, and it is regrettable to
learn of *** ******** dissatisfaction with his loan experience. In response to his complaint, we
reached out to *** ******* directly to inform him that we have decided to waive his outstanding
balance. We are hopeful that the steps we have taken will help us reach a resolution with ***
*******.

Please contact us by phone at ************ from 8 am -8 pm ET, Monday through Friday, or by
email at ********************************************************** should you have any questions regarding this letter.
Sincerely,
MaxLend
Office of the Ombudsman
************
Initial Complaint
08/22/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have been a good customer with ********************, recently I have lost my health insurance and have gotten sick. I am now paying out of pocket for medical bills.I have reached out to maxlend asking to please just send my account to collections because I need a smaller payment. I did no decline to pay I just cant pay at the rate Im locked in. I have spoken to 5 different people they have all danced around my issue and ignored my calls to be charged off.The last one even said they would try alternative methods to get the money back from me. Its not that I dont pay my account gets soo overdrafted their payments get sent back im in trouble and need help. I have to go this route unfortunately because I am not being heard
Business response
08/26/2024
August 26, 2024

***************************
Community Mediation Center Manager
Better Business Bureau

RE: *********************************- Complaint ID ********

Dear ****************,

I am writing on behalf of MaxLend in response to your letter dated August 22, 2024, notifying us of Mr. ********************************* s complaint,Complaint ID: ********.
At MaxLend, we place significant importance on customer satisfaction, and it is regrettable to learn of ********************** s dissatisfaction with her loan experience. In response to his complaint, we reached out to ********************** directly to inform him that he has been enrolled in our hardship program. We are currently awaiting his call to arrange a flexible repayment plan and are hopeful that we can reach a satisfactory resolution with him soon.

Please contact us by phone at ************ from 8 am -8 pm ET, Monday through Friday,or by email at ********************************** should you have any questions regarding this letter.

Sincerely,

MaxLend
Office of the Ombudsman
************
Initial Complaint
07/16/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My young (24 yrs. old) daughter took out a $500.00 loan with MaxLend on April 4, 2024. She has already paid $ ******. Once I was informed of this loa, I attempted to pay it off on her behalf. They refused to accept payment. Under their policy, I must provide my Social security # and driver's license before they are willing to accept my payment. This company takes horrific advantage of people! Please help me help me daughter get out from under this loan.
Business response
07/19/2024
July 19, 2024

*********************
Dispute Resolution Specialist
Better Business Bureau

RE: ******************* - Complaint ID ********

Dear *********************,

I am writing on behalf of MaxLend in response to your July 16, 2024, letter notifying us of Ms. **************** complaint, Complaint ID: ********.

After reviewing the application, we determined that the complaint was initiated by a third party on behalf of ***********************. Therefore, we have contacted the customer directly regarding the complaint submitted.

Please contact us by phone at ************ from 8 am - 8 pm ET, Monday through Friday,or by email at ********************************** should you have any questions regarding this letter.

Sincerely,

MaxLend
Office of the Ombudsman
************
Customer response
07/20/2024
I am rejecting this response because this companys loaning practices are unethical and they prey on people who are already in dire financial straits.
An interest rate of ******% is what my young daughter was expected to pay. The original loan was for $496.00. She paid approximately $889.00 in 4 months. According to Maxlend, she will owed $597.00. Since she almost already paid the loan twice over in 4 months, I asked that they drop the remaining $597.00 They dropped $200, which is not enough to satisfy me. Taking advantage of poor people is disgusting!

Business response
07/24/2024
July 24, 2024

*********************
Dispute Resolution Specialist
Better Business Bureau

RE: ******************* - Complaint ID ********

Dear *********************,

I am writing on behalf of MaxLend, responding to *********************** rejection of our recent response.

MaxLend is a brand of Uetsa Tsakits, Inc., a tribal corporation organized under tribal law and is an instrumentality of, and wholly owned and controlled by the Mandan, Hidatsa, and Arikara Nation (MHA), a federally recognized sovereign American Indian Tribe. This loan was made by us as provided in MHAs Tribal Credit Transaction Code. MaxLend contracts, including the loan agreement signed, clearly designate MHA law as governing its transactions and provides all disclosures required by MHA and U.S. federal law.

We are sorry to hear that ************ was dissatisfied with our response to the Better Business Bureau complaint filed on behalf of her daughter. We aim to be transparent and honest with the terms of the loan. **************** daughter electronically signed and returned the loan agreement, which clearly detailed the payment schedule, due amounts, finance charge, and annual percentage rate. By signing, she acknowledged and agreed to the loan terms and committed to repaying the loan as outlined.

On July 17, 2024, we spoke to both ************ and her daughter over the phone. During this conversation, we reviewed the loan terms, explained our policy for paying off a loan, and offered a discounted settlement of $200.00 from the original balance, which was accepted.

If you have any questions,please do not hesitate to contact us at ************ from 8:00 AM - 8:00 PM EST., Monday Friday.
Thank you for the opportunity to respond to this matter.

Sincerely,

MaxLend
Office of the Ombudsman
************
Initial Complaint
07/15/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I had missed 2 payments but I spoke to someone about having financial difficulties and needing time to pay. It was never documented and they withdrew $409 from the bank without my permission putting me in the negatives and got charged an insufficient funds fee and unable to pay important bills. And even after taking the money out which was the remainder of my loan they STILL say I owe $168. I feel like I'm being scammed and my money is being stolen. Please help
Business response
07/19/2024

July 19, 2024

*********************.
Dispute Resolution Specialist
Better Business Bureau

RE: *********************** - Complaint ID ********

Dear **************,

I am writing on behalf of MaxLend in response to your July 15, 2024, letter notifying us of Ms. *************************** complaint, Complaint ID: ********.

MaxLend values its customers and is disappointed that ************ was dissatisfied with their loan. We have contacted ************ directly in reference to her complaint, and we hope to come to an agreeable resolution with her soon.

Please contact us by phone at ************ from 8 am -8 pm ET, Monday through Friday,or by email at ********************************** should you have any questions regarding this letter.

Sincerely,

MaxLend
Office of the Ombudsman
************
Initial Complaint
07/08/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I applied for a personal loan with this lender. The loan amount was $950.00. I was charged just about $3,973.16 to repay the loan. I think the interest rate for this loan is quite excessive and maybe over the limit for a repayment for a loan. I'm seeking a refund of what I've payed.This lending company no longer loaning any money to anyone that lives in **********. Please handle
Business response
07/12/2024
July 12,2024

*********************
Dispute Resolution Specialist
Better Business Bureau

RE: ****** **** - Complaint ID: ********

Dear *****,

I am writing on behalf of MaxLend in response to your July 8, 2024, letter notifying us of ****** ****s complaint,Complaint ID: ********.

MaxLend is a brand of Uetsa Tsakits, Inc., a tribal corporation organized under tribal law and is an instrumentality of, and wholly owned and controlled by the Mandan, Hidatsa, and Arikara Nation (MHA), a federally recognized sovereign American Indian Tribe. This loan was made by us as provided in MHAs Tribal Credit Transaction Code. MaxLend contracts, including the loan agreement signed, clearly designate MHA law as governing its transactions and provides all disclosures required by MHA and U.S. federal law.

MaxLend values its customers and is disappointed that Ms. **** was dissatisfied with our services.Therefore, we have contacted her directly in reference to her complaint.

Please contact us by phone at ************ from 8 am to 8 pm EST., Monday through Friday, or by email at ********************************** should you have any questions regarding this letter.

Sincerely,

MaxLend
Office of the Ombudsman
************
Initial Complaint
05/25/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Back in the beginning of April I took a ****** loan on line and talking to them I was told there a time to pay it back which was may29 2024 and there would b late charges and interest to pay. If late well I made first payment I 4-24-2024 of ****** dollars then after April 22 I called and talk to some guy a scheduled a payment to pay load off he told me he had it all set up and payment to be made loan closed well I found out last week the guy never went thru w making my payment so it didn t get pd or closed well I called them this last again to make my payment and close my acct so I didn y get charged any extra charges she said well we won t run it til due date. And now it was 400 something they wanted me to pay and close acct. I said no because I arranged to have it pd off on April and ur guy sign t do his job so I had to pay the extra twice now this has happen so I was told today that the payment was going to b pd off and loan closed. Well they didn t make the payment or close the acct now I m getting more charges cause they didn t run it again. This is c*** I want the payment made asap and loan closed and I want all **** and inters barges refunded cause it was them not making my payments when Id call and got the payments set up so I got hammered w charges so my ********************** around ****** for loan that I had it arranged to b pd off in April already now its the end of may and they haven t taken payment which I ve arranged twice and loan is still open
Business response
05/30/2024
May 30,2024

*********************
Dispute Resolution Specialist
Better Business Bureau

RE: ************************* - Complaint ID: ********

Dear *****,

I am writing on behalf of MaxLend in response to your May 25, 2024, letter notifying us of *************************** complaint,Complaint ID: ********.

MaxLend values its customers and is disappointed that ************************* was dissatisfied with their loan experience. We have contacted **************** directly in reference to their complaint, and we hope to come to an agreeable resolution with them soon.

Please contact us by phone at ************ from 8 am to 8 pm EST., Monday through Friday, or by email at ********************************** should you have any questions regarding this letter.

Sincerely,

MaxLend
Office of the Ombudsman
************
Initial Complaint
05/13/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
The interest rate they charged on my loan is usury and way more than 600% on a $2000. This is predatory and dangerous
Initial Complaint
04/30/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I took out a pay day loan with MaxLend in December 2023. I hvave paid alll payments on time. In February 2024 I switched employers so my pay date changed from bi weekly to ***** a month the 15th and the last day of each month. I informed Maxlend of this change after before my April 15th pay date. They hve been calling me telling me to sign the change of date request and Im am unable to rain anything because when I log onto their website there is nothing that allows me to sign anything. I was told two weeks ago Tht I didnt hve to sign because it was put through their system on the back end. They deducted money out of my acct on April 26th which caused my bank acct to be overdrawn. They werent supposed to withdraw the payment until April the 30th. They are still calling and harassing me about signing a document That they have yet to send me anything to esign.
Business response
05/03/2024
May 3, 2024

*********************
Dispute Resolution Specialist
Better Business Bureau

RE: ***************************** - Complaint ID: ********

Dear *****,

I am writing on behalf of MaxLend in response to your April 29, 2024, letter notifying us of Ms. ******* Bookmans complaint, Complaint ID: ********.

MaxLend values its customers and is disappointed that ****************** was dissatisfied with their loan. We have contacted ****************** directly in reference to their complaint, and we hope to come to an agreeable resolution with them soon.

Please contact us by phone at ************ from 8 am to 8 pm EST., Monday through Friday, or by email at ********************************** should you have any questions regarding this letter.

Sincerely,

MaxLend
Office of the Ombudsman
************
Initial Complaint
04/24/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Paid loan in full according to plan, all payments on time, now owe more than original loan.
Business response
04/30/2024
April 30, 2024

*********************
Dispute Resolution Specialist
Better Business Bureau

RE: ***************************** - Complaint ID: ********

Dear *****,

I am writing on behalf of MaxLend in response to your April 24, 2024, letter notifying us of ********************************* complaint, Complaint ID: ********.

MaxLend values its customers and is disappointed that ************** was dissatisfied with their loan. We have contacted ************** directly in reference to their complaint, and we hope to come to an agreeable resolution with them soon.

Please contact us by phone at ************ from 8 am to 8 pm EST., Monday through Friday, or by email at ********************************** should you have any questions regarding this letter.

Sincerely,

MaxLend
Office of the Ombudsman
************

Customer response
05/02/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

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