Complaints

This profile includes complaints for Maxlend's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Maxlend

  PO Box 760 Parshall, ND 58770-0703

• 

  Maxlend

  217 3rd Ave NE Parshall, ND 58770

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Repeated text messages and phone calls about loans. Please remove my name and number from their records. I have never done nor will do business with them.

  Business Response

  Date: 02/07/2025

  Re: Response to Your Case #:Complaint ID - ********

  
  We are writing on behalf of Maxlend in response to a recent complaint made through the Better Business Bureaus Complaint Portal on February 3, 2025, on behalf of Ms. **************************************** is a brand of Uetsa Tsakits, Inc., a tribal corporation organized under tribal law and is an instrumentality of and wholly owned and controlled by the Mandan, Hidatsa, and Arikara Nation (MHA),a federally recognized sovereign American Indian Tribe. This loan was made by us as provided in **** Tribal Credit Transaction Code. Maxlend contracts,including the loan agreement signed, clearly designate *** law as governing its transactions and provide all disclosures required by *** and U.S. federal law

  
  At MaxLend, we are committed to meeting consumers short-term cash needs and providing outstanding service. We regret any dissatisfaction Ms. ******** may have experienced and have been in direct communication with her to address her concerns. As part of our efforts, we have added Ms. ******** to our internal Do Not Call list and will no longer contact her unless she requests otherwise.
  Please feel free to contact us should you have any further questions.
  
  Sincerely,
  
  Maxlend
  Office of the Ombudsman
  ************
  **********************************************************
  ****************************

  
  

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a loan from maxlend in November. We are a military family and were just trying to survive . My loan was for 1000 . Since November I have payed almost ***** and it wont be done for another 6 months. It has been a financial h. For us . Weve cant afford groceries and sometimes cant even go to work because we cant afford gas . My little ones birthday is coming up and Im not sure how Im going to swing it . Laying 300 dollars every two weeks seems disgusting . When I was on the phone with these people this was NEVER mentioned. They tell you to go ahead and sign and you just sign . When this loan is done I will have payed about ***** dollars . This loan has ruined my life .

  Business Response

  Date: 02/04/2025

  
  
  
  Re:Response to Your Case #: Complaint ID - ********
  
  We are writing on behalf of Maxlend in response to a recent complaint made through the Better Business Bureaus Complaint Portal on January 28, 2025, on behalf of Ms. ******************************** is a brand of Uetsa Tsakits, Inc., a tribal corporation organized under tribal law and is an instrumentality of and wholly owned and controlled by the Mandan, Hidatsa, and Arikara Nation (MHA),a federally recognized sovereign American Indian Tribe. This loan was made by us as provided in **** Tribal Credit Transaction Code. Maxlend contracts,including the loan agreement signed, clearly designate *** law as governing its transactions and provide all disclosures required by *** and U.S. federal law
  At Maxlend, we are dedicated to providing consumers with their short-term cash needs and delivering exceptional service. It's always disappointing to learn of any dissatisfaction therefore,we have contacted Ms. ******* directly in reference to her complaint, offering a reduced settlement to clear their outstanding balance. We are hopeful that taking these steps will allow us to reach a resolution with Ms. ********
  
  Please feel free to contact us should you have any further questions.
  
  Sincerely,
  
  Maxlend
  Office of the Ombudsman
  ************
  **********************************************************
  ****************************

  Customer Answer

  Date: 02/04/2025

   I am rejecting this response because:
  I am unable to pay any more money than what Ive already gave you . When I spoke on the phone with you guys I was told I would only have to pay back the 1000. Ive payed way more than that at this point . Paying more wouldnt help me . 
  
  

  Business Response

  Date: 02/07/2025

  
  
  Re:Response to Your Case #: Complaint ID - ********
  
  We are writing on behalf of Maxlend in response to Ms. ******* rejection. We are disappointed to learn that our previous response did not meet their expectations.
  On 2-4-2025, Ms. ******* reached out directly to us in response to the Better Business Bureau complaint response. In her email,she offered to clear her balance by paying an additional $50.00, which was accepted.
  We are hopeful that taking these steps will allow us to reach a resolution with Ms. ********
  
  Please feel free to contact us should you have any further questions.
  
  Sincerely,
  
  Maxlend
  Office of the Ombudsman
  ************
  **********************************************************
  ****************************

• Initial Complaint

  Date:01/27/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took a 630 dollar loan from maxlend and I have paid over double that loan ($1502). I have 1500 more dollars to go. My last payment is scheduled for May. I was never told about any interest rates or anything like that. I am struggling every week now to have enough to live off because of this. I was not told that I would have to pay a %400 interest. I have paid back my 630 + 872 in interest. I would like to acquire back the money that continued to be taken from me due to lack of communication or proper explanation to what would happened. This is a shark company that is literally draining its customers dry.

  Business Response

  Date: 01/31/2025

  Re: Response to Your Case #: Complaint ID -********

  
  We are writing on behalf of Maxlend in response to a recent complaint made through the Better Business Bureaus Complaint Portal on January 27, 2025, on behalf of Mr. ************************************* is a brand of Uetsa Tsakits, Inc., a tribal corporation organized under tribal law and is an instrumentality of and wholly owned and controlled by the Mandan, Hidatsa, and Arikara Nation (MHA),a federally recognized sovereign American Indian Tribe. This loan was made by us as provided in **** Tribal Credit Transaction Code. Maxlend contracts,including the loan agreement signed, clearly designate *** law as governing its transactions and provide all disclosures required by *** and U.S. federal law.

  
  At Maxlend, we are dedicated to providing consumers with their short-term cash needs and delivering exceptional service. We regret any dissatisfaction Mr. ***** experienced and have been in direct communication with him to address his concerns. As part of our commitment to customer satisfaction, we have waived his outstanding balance and closed his account. Mr. ***** is no longer required to make any further payments on loan number 317634332.
  Please feel free to contact us should you have any further questions.
  
  Sincerely,
  
  Maxlend
  Office of the Ombudsman
  ************
  **********************************************************
  ****************************

  
  

• Initial Complaint

  Date:01/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company gaveus a four hundred dollar loan and a payment plan of 511 to be paid back and broken down between five payment . We quickly notices they had taken 3 payment of ****** with in the first ***** and are now saying we owe 2000 and out of the payments only four dollars went towards the loan.

  Business Response

  Date: 01/20/2025

  Re:Response to Your Case #: Complaint ID -********

  
  We are writing on behalf of Maxlend in response to a recent complaint made through the Better Business Bureaus Complaint Portal on January 13, 2025, on behalf of Mr. ************************************* is a brand of Uetsa Tsakits, Inc., a tribal corporation organized under tribal law and is an instrumentality of and wholly owned and controlled by the Mandan, Hidatsa, and Arikara Nation (MHA),a federally recognized sovereign American Indian Tribe. This loan was made by us as provided in **** Tribal Credit Transaction Code. Maxlend contracts,including the loan agreement signed, clearly designate *** law as governing its transactions and provide all disclosures required by *** and U.S. federal law

  
  At Maxlend, we are dedicated to providing consumers with their short-term cash needs and delivering exceptional **********'s always disappointing to learn of any dissatisfaction. We have been in direct communication with Mr. ***** to address his concerns, and, as part of our continued commitment to customer satisfaction, we offered him a reduced settlement to resolve his account balance and we are hopeful to come to an agreeable resolution.
  Please feel free to contact us should you have any further questions.
  
  Sincerely,
  
  Maxlend
  Office of the Ombudsman
  ************
  **********************************************************
  ****************************

  
  

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I heard a loan place on *********. I called to see if I can get a same personal loan. I got a loan for 1050 in mid Dec. I was told **** the first payment was on Dec 24. I was told that it was a bi weeky payment back . I agreed. The first payment was for 138. I asked wirh interest what work be at the end. He told me 1400. . I was a little hesitate but I was ok with it. He told me that I have to Sept to pay off. When i log in to check my payment is was 4 times higher than what I was told. This company is very misleading and charge 600% higher than other companies. If I pay off by Sept it would be 6000. My loan was 1050. They need to be shut down because they island customers and don't tell them about tye high interest rate. I did ask how high my interest would be. Thus company is a fraud

  Business Response

  Date: 01/14/2025

  Re:Response to Your Case #: Complaint ID -********

  
  We are writing on behalf of Maxlend in response to a recent complaint made through the Better Business Bureaus Complaint Portal on January 7, 2024, on behalf of Ms. ********************************* is a brand of Uetsa Tsakits, Inc., a tribal corporation organized under tribal law and is an instrumentality of and wholly owned and controlled by the Mandan, Hidatsa, and Arikara Nation (MHA),a federally recognized sovereign American Indian Tribe. This loan was made by us as provided in **** Tribal Credit Transaction Code. Maxlend contracts,including the loan agreement signed, clearly designate *** law as governing its transactions and provide all disclosures required by *** and U.S. federal law

  
  At Maxlend, we are dedicated to providing consumers with their short-term cash needs and delivering exceptional service. It's always disappointing to learn of any dissatisfaction. We have been in direct communication with her to address her concerns, and, as part of our continued commitment to customer satisfaction, we offered her a reduced settlement to resolve her account balance and we are hopeful to come to an agreeable resolution.
  Please feel free to contact us should you have any further questions.
  
  Sincerely,
  
  Maxlend
  Office of the Ombudsman
  ************
  **********************************************************
  ****************************

• Initial Complaint

  Date:01/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took a 400 dollar loan from maxlend and I have paid nearly double that loan. I was told over the phone when setting it all up I'd only be paying back the 400. I was never told about any interest rates or anything like that. I am struggling every week now to have enough to live off because of this. They pull ****** every payday and my understanding was the end of November would be my final payment but it wasn't. Now I have another payday coming up that I am dreading because I wasnt told anything about interest rates or having to pay more than what I borrowed. I have paid back my 400 and would like to acquire back the money that continued to be taken from me due to lack of communication or proper explanation to what would happened. I wasn't told about paying over 400. This needs to be righted. I've emailed and called and get out on hold Everytime. Email was never answered either.

  Business Response

  Date: 01/12/2025

  Re:Response to Your Case #: Complaint ID - ********
  
  We are writing on behalf of Maxlend in response to a recent complaint made through the Better Business Bureaus Complaint Portal on January 05, 2024, on behalf of Mr. ************************************ is a brand of Uetsa Tsakits, Inc., a tribal corporation organized under tribal law and is an instrumentality of and wholly owned and controlled by the Mandan, Hidatsa, and Arikara Nation (MHA),a federally recognized sovereign American Indian Tribe. This loan was made by us as provided in **** Tribal Credit Transaction Code. Maxlend contracts,including the loan agreement signed, clearly designate *** law as governing its transactions and provide all disclosures required by *** and U.S. federal law.

  
  At Maxlend, we are dedicated to providing consumers with their short-term cash needs and delivering exceptional service. It's always disappointing to learn of any dissatisfaction and we have directly communicated with Mr. **** regarding his concerns.
  

  Please feel free to contact us should you have any further questions.
  
  Sincerely,
  
  Maxlend
  Office of the Ombudsman
  ************
  **********************************************************
  ****************************
  

  
  

  Customer Answer

  Date: 01/12/2025

   I am rejecting this response because:
  
  My finalization over the phone spoke nothing of interest rates or having to pay more than 400 which is what I borrowed. I was told my repayment period and that it would be done once the 400 was repaid. 

  Business Response

  Date: 01/20/2025

  January 20, 2025
  
  ******* *******
  Dispute Resolution Specialist
  Better Business Bureau
  
  RE: ********* **** - Complaint ID ********
  
  Dear Ms. ***************** am writing on behalf of MaxLend in response to your letter dated January 16, 2025, regarding Mr. ********* ***** rejection of complaint ID ********* We regret that Mr. **** was not satisfied with our previous response and appreciate the opportunity to address this matter further.
  
  At MaxLend, we prioritize our customer's satisfaction and regret Mr. ***** dissatisfaction with his loan. We have reached out to Mr. **** directly to address his concerns. We informed Mr. **** MaxLend conducted a thorough review of his account, and he was advised of the following:
  They applied for a loan of $400.00 with MaxLend on September 24, 2024.
  By electronically signing the loan agreement, they agreed to the loan terms, including the applicability of MHA law.
  They elected to pay only the minimum payment on each of their scheduled due dates.
  Their outstanding balance was waived upon receiving their first Better Business Bureau complaint on January 05, 2024.
  
  The application was also reviewed to determine if a refund was due. After carefully reviewing his account, we found that Mr. **** is not eligible for a refund, as there have been no incorrect or unauthorized payments, nor have any overages been paid beyond what he was informed of and agreed upon. All payment arrangements were correctly made based on the loan agreement he signed.
  
  We are hopeful that the details provided in this letter will help us reach a resolution with both the Better Business Bureau and Mr. *****
  
  Please contact us by phone at ************ from 8 am -8 pm ET, Monday through Friday, or by email at ********************************** should you have any questions regarding this letter.
  
  Sincerely,
  
  MaxLend
  Office of the Ombudsman
  ************
  
  
  

• Initial Complaint

  Date:12/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In august of this year, I had a family emergency and was short on funds. I was limited with options and time so i did my due diligence and thought I had found a reputable company with Maxlend to borrow needed funds for my traveling needs so I applied for a loan on August 9th, 2024. After i was accepted I was told that funds would be in my account on Monday the 12th and it may be as early as Saturday. The funds did not deposit until late on Tuesday the 13th, which is when I should have arrived in ******, thankfully my parents made my trip happen. At the time I had signed loan documents I knew the payments were going to be $298.04 every other week when my pay hits my account beginning on August 30th. Fast forward to December and logging into their website and seeing payment schedule with final payment being on May ******* and the total payback amount is $5,960.73 with $4,460.73 in finance charges. Looking back to when I applied online, I was definitely short on time and possibly in a rush, but I would not agree to that and cannot understand how a business is able to this to a person. I was involving you for clarity on if this is indeed an acceptable practice or possibly illegal altogether. To be honest any and all help is greatly apricated...

  Business Response

  Date: 01/03/2025

  
  
  
  Re:Response to Your Case #: Complaint ID - ********
  
  We are writing on behalf of Maxlend in response to a recent complaint made through the Better Business Bureaus Complaint Portal on December 28, 2024, on behalf of Ms. ****************************** is a brand of Uetsa Tsakits, Inc., a tribal corporation organized under tribal law and is an instrumentality of and wholly owned and controlled by the Mandan, Hidatsa, and Arikara Nation (MHA),a federally recognized sovereign American Indian Tribe. This loan was made by us as provided in **** Tribal Credit Transaction Code. Maxlend contracts,including the loan agreement signed, clearly designate *** law as governing its transactions and provide all disclosures required by *** and U.S. federal law
  At Maxlend, we are dedicated to providing consumers with their short-term cash needs and delivering exceptional service. It's always disappointing to learn of any dissatisfaction and we have directly communicated with Ms. ***** regarding her concerns.
  Please feel free to contact us should you have any further questions.
  
  Sincerely,
  
  Maxlend
  Office of the Ombudsman
  ************
  **********************************************************
  ****************************

• Initial Complaint

  Date:12/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In order to help my mother pay rent, I looked into loan options because I didnt want her to lose her home. Since my credit is poor, I didnt have many options and made the mistake of choosing MaxLend. I took out a loan of $400, and when I began repayment of my loan on 11/22, my balance was stated to be $445.50. That made sense to me, so I continued to pay $55.69 per week to pay towards that balance.After a couple of weeks, I noticed something strange: I have been paying this amount, but my balance would only go down by $4. When I asked about this via text, I was told it was due to interest ******** of today, over a month later, my balance has gone from $445.50 to $432.75, after taking $334.14 from my account. I called and requested they stop taking money from me, because I felt that they were being dishonest and fraudulent, and I was only told that I had agreed to terms and that, unless I paid my balance in full today (which is expected to be a lump sum of $429.05, despite being told over the phone that my remaining balance was in the upper $300s.)This company is a fraud. They take advantage of poor, desperate Americans that are trying to get by and extort them for their money.

  Business Response

  Date: 01/03/2025

  
  
  Re:Response to Your Case #: Complaint ID - ********
  
  We are writing on behalf of Maxlend in response to a recent complaint made through the Better Business Bureaus Complaint Portal on December 27, 2024, on behalf of Mr. ******************************* is a brand of Uetsa Tsakits, Inc., a tribal corporation organized under tribal law and is an instrumentality of and wholly owned and controlled by the Mandan, Hidatsa, and Arikara Nation (MHA),a federally recognized sovereign American Indian Tribe. This loan was made by us as provided in **** Tribal Credit Transaction Code. Maxlend contracts,including the loan agreement signed, clearly designate *** law as governing its transactions and provide all disclosures required by *** and U.S. federal law
  At MaxLend, we prioritize our customers'satisfaction and regret Mr. ****** dissatisfaction with his loan. We have reached out to Mr. ****** directly to address his concerns. As part of our commitment to customer satisfaction, we have waived his remaining balance. ********* no longer has an obligation to MaxLend.
  We sincerely hope our efforts will restore ********* confidence in our services and reaffirm his trust in our partnership. Please feel free to contact us should you have any further questions.
  
  Sincerely,
  
  Maxlend
  Office of the Ombudsman
  ************
  **********************************************************
  ****************************
  

  Customer Answer

  Date: 01/03/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:12/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 5th of this year, I took a $500 loan from maxlend, and to date have paid them ******, and still owe over 600 dollars, that is just insane. I also emailed before and requested to stop automatic ACH payments, as I prefer to make payments myself, and I received a reply that my account would be taken off automatic payments, but it never was, automatic payments have continued anyway

  Business Response

  Date: 12/19/2024

   Re: Response to Your Case #: Complaint ID - ********
  
  We are writing on behalf of Maxlend in response to a recent complaint made through the Better Business Bureaus Complaint Portal on December 14, 2024, on behalf of Mr. ********************************** is a brand of Uetsa Tsakits, Inc., a tribal corporation organized under tribal law and is an instrumentality of and wholly owned and controlled by the Mandan, Hidatsa, and Arikara Nation (MHA), a federally recognized sovereign American Indian Tribe. This loan was made by us as provided in **** Tribal Credit Transaction Code. Maxlend contracts, including the loan agreement signed, clearly designate *** law as governing its transactions and provide all disclosures required by *** and U.S. federal law
  At Maxlend, we are dedicated to providing consumers with their short-term cash needs and delivering exceptional service. It's always disappointing to learn of any dissatisfaction and we have reached out to Mr. ********** advising that the debits made to their account will be returned by 5 pm Est. on December 20, 2024
  Please feel free to contact us should you have any further questions.
  
  Sincerely,
  
  Maxlend
  Office of the Ombudsman
  ************
  ********************************************************** 
  ****************************
  
  

• Initial Complaint

  Date:12/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Between jobs I needed help financially. I borrowed $800 from Maxlend. They mislead me I was told I had to do a minimum 9 month agreement. The payments were around $120 a month I believe was the original amount agreed upon. The first payment that they withdrew was $287.87. The second payment was $435.18 by the 3rd payment withdraw of $435.18 to occur I had my bank do a stop payment until I investigated more. The remaining balance after the 3rd payment was to be $1189.57. After several phone calls and negotiations I told them I would not exceed 36% interest to the what should be remaining balance. Giving a settlement amount of $630. They then asked for me to pay with my debit card. At this point it felt too much like a scam so I told them I would mail them a money order. After asking for the address it was not the same address on their website. The website has P.O. **************************************************. The address the gave me over the phone was P.O. ************************, ND *****. The total amount they have received from me is $723.05 on an $800 loan and they will not receive any further payments until an investigation is done.

  Business Response

  Date: 12/18/2024

  December 18, 2024
  
  ******* *******
  Dispute Resolution Specialist
  Better Business Bureau
  
  RE: ***** ********* - Complaint ID ********.
  
  Dear Ms. ***************** am writing on behalf of MaxLend in response to your December 11, 2024, letter notifying us of Ms. ***** ********* complaint, Complaint ID: ********. 
  
  MaxLend values its customers and is disappointed that Ms. ********* was dissatisfied with her loan. We have contacted Ms. ********* directly to address her concerns, advising her of the loan terms, as well as clarifying her concerns regarding the mailing address. We are hopeful that she will find our response satisfactory.
  
  Please call us at ************ from 8 a.m. to 8 p.m. ET, Monday through Friday, or email us at ********************************** if you have any questions about this letter.
  
  Sincerely,
  
  MaxLend
  Office of the Ombudsman
  ************