ComplaintsforHiBid Auctions

Online Auctions

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Initial Complaint
07/04/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I entered into a contract agreement with HiBID 555 Auctions. I bid on an item and the platform stated I had WON the bid and that the price had been realized! To me this says 555 Auction accepted my bid and agreed the price was fair. I have reached out to 555 on several occasions without reply. Today I thought an investigation needed to take place, so I went back onto the online auction website and searched for the 555 auction that followed the auction I had bid on. Lo and behold I found “MY WON” items and been relisted and sold at a higher price! This company did not inform me they were unhappy with my win nor did they inform me the item was going to be delisted, giving me a chance to bid! These business practices should not be tolerated by the hosting platform HIbid, nor should HiBid be allowed to skirt complaints under the “we are only the platform” HiBID needs to monitor these transactions and complaints and take the appropriate action to shut them down! Considering the posted I had WON the item and the price was realized to their satisfaction, and they elected to resell MY item, I believe they owe me the difference! People be aware. I will be furthering my complaints on all social media platforms!
Business response
07/22/2024
Good Afternoon,
Thank you for reaching out. We have reviewed your complaint and reached out to the auctioneer. After a thorough review we have determined there was no malicious intent to resell this item, this was a simple miscommunication and misunderstanding seller and bidder. The seller indicated they no longer have the inventory that was bid on, and you were not invoiced or charged for anything. We are sorry for any inconvenience this may have caused you, but we'd encourage you to reach out to the seller of the items for any further questions or resolution.
Thank you.
Initial Complaint
05/17/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
4/17/2024 placed bid on hibid auctions for a sword seller Shoals family Antiques Muscle Shoals AL.I contacted them about never receiving the won item several times and received a string of lies from ****** ************************* . promising to deliver and never has.
Business response
05/17/2024
Thank you for reaching out. HiBid.com is the auction software and platform that auction companies use to run their auctions. We don't have the actual inventory or get involved in the transaction. We would be happy to start an internal process here to reach out to the seller and help encourage them to work on a resolution with you. Thank you!

Customer response
06/17/2024
The company has sent my item a few days after filing complaint and I wish the case closed Thank you ***** ****
Initial Complaint
05/11/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I bid on this auction and won the items you see. After this 'settlement' receipt, I have heard nothing from this auctioneer. There have been no emails or phone calls. I have tried and tried to contact them. I even got a hold of a "Customer Service Rep" at hibid, ***** ****. from: ***** ******* to: ***** **** date: May 7, 2024, 3:32 PM subject: Re: Info for auctions, items not recieved . No further communication mailed-by: gmail.com Please try to resolve this. I actually found this Pickering Ontario, auction under a search of Hibid. Regards ***** *******
Business response
06/11/2024
Good Morning,
Thank you for reaching out to us. HiBid is the online auction software and platform, we do not have the inventory. Each seller is responsible for the transaction of any items. In this instance, we did reach out to this seller, and they have confirmed they were away, but they have received your messages and will be reaching out to you soon to get things resolved. Thank you and good luck bidding on future items!
Business response
07/22/2024
This complaint has been resolved on the business end. Consumer disclosed employee and manager name in complaint that is public. Customer service attempted to reach out to reach resolution. Most importantly, we are not part of the transaction and cannot offer a refund.
Customer response
07/22/2024

Complaint: ********
I am rejecting this response because:I was fraudulently overcharged on my credit card. I paid $118.00, my bid total was $40. I understand that there are mailing costs, but the amount is obviously extreme, especially suspicious as I was not notified of the charges. I recieved a box with all of the missing auction items about 3 weeks ago, but with no paperwork sent from Niagra CA. I will not pay an extra $78 for mailing costs without a receipt. So NO I will not accept this. I am happy that I have recovered the items.

Sincerely,

***** *******
Initial Complaint
04/07/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Subject: Report of Potential Unethical Bidding Practices on Hindi.com To Whom It May Concern, I am writing to formally report what I believe to be unfair and potentially unethical bidding practices on Hibid.com. As an active participant in the auctions held by this site, I have observed repeated instances where the bid history does not seem to reflect an honest and fair bidding environment.Specifically, I have noticed patterns that suggest the possibility of shill bidding or other manipulative tactics that artificially inflate the prices of auction lots. Such practices undermine the integrity of the auction process and harm consumers who participate in good faith.Enclosed are screenshots and detailed observations from several auction events (STATE JEWELRY AUCTION ENDS SUNDAY 04/07/2024 | LIVE AND ONLINE AUCTIONS ON HIBID.COM) that highlight my concerns. These discrepancies raise serious questions about the transparency and reliability of Hindi.com's bidding process.I trust that the BBB will take this report seriously and conduct a thorough investigation into these practices. Consumers rely on the integrity of auction platforms to make informed decisions, and it's crucial that Hindi.com operates within the bounds of fairness and legality.I am willing to provide further information if required and look forward to your response on this matter.Thank you for your attention to this issue.
Business response
05/17/2024
Thank you for reaching out regarding some activity on HiBid.com. Each auction company on the platform does conduct their own event. Each event has it's own settings, terms and bid settings. The auction companies do control bidder activity and who they allow to participate. HiBid.com is only the software and platform. We do not get involved in the actual transaction of the sale. We are unable to determine anything from your images, and would suggest reaching out to those specific auction companies, or read their terms and conditions, regarding their bidding practices. If there is anything else we can do please call our 800 number and we'd be happy to try and help. Thank you.
Initial Complaint
03/23/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
From March 1st 2023 to January 9th 2024, our company was a target of fraud on the Hibid auction platform. Enormous bills were ran up on the Hibid platform and were never paid for. On top of this, there was significant check and credit card fraud against our company that Hibid allowed and refused to do anything about. Then, they overcharged our company around $300,000 that they withdrew from our bank account over a several week period. As soon as the money was withdrawn, they suspended our account so we had no access to do "bad-bidder chargebacks" to recover the funds that were fraudulently removed from our account. We would like to work with Hibid to resolve this matter regarding the money withdrawn. If the matter is not resolved promptly, we will be forced to make adjustments and seek judicial relief. Lastly, please see attached a document that has been provided by our legal team and a retired secret service forensic agent.
Business response
03/25/2024
Thank you for contacting Hibid. Our records indicate that your account was terminated pursuant to our terms and conditions *********************************** *************************************** **************************************** which you affirmatively accepted. Additionally, based on the letter you have attached, you are being represented by an attorney. Please have your attorney, address any further communication in writing to the following address:
*** ********* *** ********** ***** ********** *** ****** ****** ******** ** *****

Thank you and have a great day.
Customer response
03/25/2024

Complaint: ********

I am rejecting this response because:
My Lawyer will be contacting your legal department.
Sincerely,

**** ********
Initial Complaint
03/11/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On 07 January, 2024 I was the successful bidder on ****** ****** ********* **** *** ******* ***** using the HiBid Auction platform for which my ********** was charged $19.60 CAD (transaction date 17 January, 2024). I waited a few days but did not receive a receipt for my purchase (usually provided via email) and so I called ************** and spoke with ***** on 26 January, 2024 to find out when my painting would be shipped and how I might go ahead and pay for the shipping costs (I had requested that *** ******** ship the painting to one of my friends who lives in upstate New York). *** indicated on the phone that they were just recovering from a bad winter storm and subsequent flooding and that was why things were taking longer than usual to process. I told him not to risk his life bringing the painting to the shipper over the next few days and he thanked me for that. It is now 08 March, and after emailing on 23 February, 2024 and leaving voice messages on the *** ******* business line on both 05 and 08 March, 2024 asking for an update, there have been no responses at all. I am upset that despite my initial patience they don't have the decency to even respond to my email and or phone calls for an update. At this point I don't think they want to ship my painting to me despite having paid for it already (I am ready and willing to pay the shipping costs but they won't respond to my email/calls). Anything you could do to make this transaction be completed would be greatly appreciated.
Business response
04/02/2024
Good Morning,
Thank you for your feedback and we are sorry to hear that you are yet to receive your painting. We will start an internal process to attempt to reach out to this seller regarding your purchase, and request that they follow up with you on a shipping update for the item. We appreciate you reaching out and appreciate you bidding on HiBid. Feel free to call our 800 number for any future updates on this request. Thank you.
Customer response
04/02/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Sincerely,

**** ********
Customer response
04/11/2024
Following a request through my Credit Card company, *** ******** has reimbursed the $19.60 CAD I had initially paid for the ***** painting. Although not ideal (as I did not receive the item I had researched and bid upon), at least I have my money back. Many thanks for any steps you have taken to date to try and rectify the situation, it was greatly appreciated. **** ********
Initial Complaint
03/06/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
2-24-24 5:37 pm Hibid & Centsational Auctions LLC Wilmington Delaware I won 3 items from an auction that I paid for the items, 25% buyers premium, plus shipping and handling. I only received one item and not the others. They never gave me a tracking number for the other two on the invoice. I tried emailing they’re giving me the run around and I called the number but it’s weird nobody answers, it just plays classical music right away. No answering system and no actual person picks up. So I’m at a loss
Business response
05/17/2024
Hello. Thank you for reaching out. We're sorry to hear about the purchase and transaction issues you've had with an auction company on HiBid.com. HiBid.com is the auction software and platform that companies use to host and conduct their auctions. We are not involved in the actual purchase or shipment of the items. If you'd like us to try and reach out to the auctioneer to help find out the status of your items please call us at ###-###-#### and we'd be happy to help you try and find a solution with the seller.
Initial Complaint
03/01/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I won a bid through encans en ligne on the hibid auction site. They called me to try and get my credit info over the phone which I don't do, as all auction sites on hibid go directly through hibid for payment. So then they blocked me from bidding and gave me a bad credit rating on hibid. I have emailed them a few times, remaining calm and professional, stating I would pay for my win through hibid. They said, "lol, if you can't pay you shouldn't be bidding ". I found this very unpleasant. I then replied I will pay no problem, but I'm not giving out my credit info to a stranger over the phone. And told them I'll be contacting the better business bureau about this matter. They replied, "lol do you want the phone number?" As if they're implying there won't be anything done about this through the better business bureau. I have the emails saved if needed. Thanks
Customer response
04/09/2024
I haven't heard anything from them either
Business response
05/17/2024
Hello. We are sorry to hear about your problems with a purchase form an auction company that uses the HiBid.com platform. HiBid.com is only the software platform that auction companies use to conduct and host their sales. We are not involved in the transaction of the actual items. Unfortunately we are unable to help you with payment. Please see the auction companies terms and conditions for their payment requirements for each sale. We'd suggest reaching out to that seller and offering some additional methods of payment if you are unable to give them your credit card information. Thank you.
Initial Complaint
02/14/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Hibid protects frauds and actually promotes the illegal activities that occur on their platform. They allow auctioneers to commit fraud with zero consequences. I know I am not the only one that has been taken advantage of. Google is a powerful tool. Complaint after complaint. This is in regards to **** ******* ** ****** ***** *** ***********s. He charged me my max bid when no one else bid on the item. This resulted in roughly $550.00 extra dollars that he received when no one else bid on the items. Then it took three months and a call from our local police department to get him to send anything to me. Once I received the box it was junk. I was charged $1200.00+ for the stuff I bid on. Well a couple items were kinda what I bid on and everything else was fake or junk. I don't know what it's gonna take but I want a percentage of my money back like $1000.00 or I'm going to be forced to contact the attorney General, ftc, etc until I get some results.
Business response
02/23/2024
Good Afternoon. Thank you for your feedback on a seller using our software platform. We will start an internal process to reach out to this seller and look into the issue. HiBid does not have these items, we only provide the platform to perform auctions. We certainly don't promote any fraudulent or illegal activities.
Initial Complaint
02/05/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Won auction items on hibid.com platform. Auction seller said items sold below expected price and will not honor hibid contract. Seller auction is ******** ******* ***** via hibid platform. Lot 66 and lot 79 on February 3, 2024.
Business response
02/13/2024
Good afternoon. HiBid does not have these items and we are unable to confirm the auction company from your pictures, but we would still suggest you reach out to that seller or consult their terms and conditions. Each auction company sets their own auction terms and conditions. These can vary by sale and by seller. The terms and conditions typically cover their reserves and how they are handled. They vary based on a number of conditions. We hope this helps point you in the right direction.

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