Complaints
This profile includes complaints for HiBid Auctions's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 70 total complaints in the last 3 years.
- 37 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
He prevented me from bidding unjustly because he does not have a shipment. I said I have a friend who collects and made an agreement with two shipping companies. They also told me they are ready. He kept making excuses that I do not have a shipment, even though I proved to him that I have an agreement with two shipping companies to collect. He ignores my messages. I feel discriminated against by the auctioneer. **************************** Thank you for reaching out to us in regards to your shipping needs. Do you know roughly what the dimensions/weight are for the Cooper Jugs? Are they something that can be put in a vehicle or will need to bring a truck? Thanks, **** ***** PakMail Gahanna **** ** ******** ** Gahanna, OH 43230 Phone-************ **************** ********************* And Hello, Thank you for your quote request. We are two hours north of Athens and the pick up cost alone is $450 for one man. If you wish to still see a quote for pickup, packaging and shipping I’ll need the pickup and ship to address along with the dimensions and weight of each jug. Thank you, ******* ******
Business Response
Date: 04/03/2025
Thank you for sharing your concerns. HiBid is the online software platform used by independent auction companies to list and conduct their auctions. While we host the bidding interface, we are not involved in the auction process itself, and we do not manage or oversee auctioneer decisions related to bidder approval, shipping requirements, or communication.
Each auctioneer sets their own terms and conditions and has the discretion to approve or decline bidder participation based on those terms. We understand your frustration, especially if you made efforts to arrange shipping and provided documentation. However, decisions related to bidder eligibility and logistics are entirely at the discretion of the auctioneer—in this case, ******* *********
We recommend continuing to reach out to the auctioneer directly to clarify their shipping requirements and to try to resolve any misunderstandings.
Thank you again for your feedback. While HiBid does not control the operations of individual auctioneers, we take concerns seriously and continuously monitor auctioneer activity on our platform.
Initial Complaint
Date:03/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Won an item from the Auction. Item came defective. I reached out immediately after trying unsuccessfully to set up this phone. The phone keeps factory resetting. The auctioner was sent multiple emails and refuses to respond. I sent proof of defective item via email to seller. He needs to review the email. Resolve the issue and refund my money please.Business Response
Date: 04/03/2025
Thank you for reaching out and sharing your concerns. HiBid is the online software platform used by independent auction companies to list and conduct their auctions. While we provide the technology that powers the auction process, we are not involved in the actual transactions, do not possess or handle any of the items, and do not collect payment or manage shipping. Each auction is conducted and fulfilled solely by the individual auctioneer.
We understand how frustrating it can be to receive an item different from what was expected, and we’re sorry to hear about the difficulty you've experienced. However, because HiBid is only the hosting platform and not the seller, we are not able to intervene in disputes or offer refunds or exchanges. We would encourage you to continue working directly with the auction company that you purchased this from to resolve the issue.
Customer Answer
Date: 04/04/2025
Complaint: ********
I am rejecting this response because:Thank you for contacting me. I reject the business' response in regards to auctioneers operating under/on the site. These auctioneers are operating in a manner that is tantamount to false advertisement, deception, and theft. If you stolen from or deliver a defective item and refused any form of contact or communication from the party you have blatantly stolen from or delivered a defective item to, it is HiBid's job to enforce honest and good business practices from the auctioneers. They are operating on your site. If they refuse resolution, then they are to be removed, penalized, or forced to meet a conclusion to all of their complaints. Saying that the auctioneers are solely responsible while they operate under your name is negligent, laissez-faire and downright ridiculous. I am asking HiBid to reach out to these two businesses. One that stole from me by refusing to send the items I purchased. And the other that sent a defective item, and refuses to communicate with me by any means. The business resolution is vehemently rejected.
Best,
Sincerely,
****** ******Business Response
Date: 04/30/2025
Thank you for your additional comments. We understand your concerns and want to clarify the role HiBid plays in the auction process.
HiBid is a software platform used by thousands of independently owned and operated auction companies across North America. We do not own, list, sell, ship, or collect payment for any items. Each auction is conducted solely by the auction company identified in the listing, and all transactions—payments, item descriptions, shipping, and dispute resolution—are the responsibility of that auctioneer.
While HiBid is not legally authorized to enforce customer service actions or issue refunds on behalf of auctioneers, we do track repeated issues and may take further internal action if patterns of misconduct arise.
In the meantime, we recommend continuing efforts to reach the seller directly.
We are sorry to hear about the negative experience and appreciate you bringing this to our attention.
Customer Answer
Date: 04/30/2025
Complaint: ********
I am rejecting this response because:
Sincerely,
****** ******Initial Complaint
Date:03/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made a bid on an ****** *******(London, ON) and I am the only bidder and the bid is at my max already. The company replied to my complaint and stated there is no mistake. I am 100% sure there is and I took a screen shot. I believe this is a problem with ****** but I have not had any proof before because there were other bidders. It is unusual that I am max bid 90% of the time I bid with them.Business Response
Date: 03/10/2025
Thank you for reaching out regarding your experience with ****** *******s on the HiBid platform. We understand your concerns about the bidding process and appreciate the opportunity to clarify HiBid’s role.
HiBid is a software platform that facilitates online auctions for independent auctioneers, including ****** *******s. Each auction company is responsible for managing their own listings, bidding increments, and auction terms. As a marketplace provider, HiBid does not place bids or control auction outcomes.
We encourage you to continue working directly with ****** *******s for further clarification on their bidding procedures. If you believe there is a technical issue with the bidding process, we are happy to review any relevant details you can provide. However, please note that we do not provide access to confidential bidding information beyond what is publicly displayed.
If you have additional concerns or need assistance navigating the platform, please feel free to reach out to our support team. We appreciate your participation in online auctions and value your feedback.
Business Response
Date: 04/03/2025
Thank you for reaching out and sharing your concerns.
HiBid is the online auction platform used by independent auction companies like ****** *******s to host and manage their sales. While we provide the bidding software, each auction company is responsible for setting up and managing their own auction parameters — including bid increments, max bid handling, and auto-bidding rules.
We do not control or influence how auction companies configure their bidding settings. We understand your concern about the way your maximum bid was applied and encourage you to continue working directly with ****** *******s for a detailed explanation. If you have screenshots or documentation, sharing those with them may help clarify any misunderstanding.
Customer Answer
Date: 04/04/2025
Also I just noticed that both responses from HiBid are exactly the same, showing they are just cutting and pasting it and don't really care about this complaint because they are making probably millions of dollars and don't want to do anything about this issue. I really am shocked that BBB is not replying to this response themselves because I think I am correct stating they are liable for actions of companies using their platfrom.Initial Complaint
Date:02/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This complaint isn’t for Hibid although I am disappointed that they would allow an auction company with a bad reputation to continue to run on Hibid, I couldn’t find a way to contact Hibid however so here I am. I won a coffee machine from ****** ******** in London, ON. First they wanted to charge me $143 for shipping when I’m only 3 hrs away, so I spent $60 in gas driving there instead. Got the item home to discover two parts missing and the water tank with a big crack and a big hole making the machine useless, the machine was also very used. None of this was mentioned in the title, description, or picture. I contacted Encore about this problem and asked for a refund. They were extremely unaccommodating, demanding that I drop it off in person because I picked it up in person and refusing to reimburse me for gas, making ME pay $120 for their fraud. Of course wasn’t till this point that I bothered to look at their reviews on google which showed thousands of complaints and 2 stars, if I’d checked first I would have never bid. I would suggest to Hibid Ontario that they remove Encore Auctions from their website. I’m hesitant to make anymore bids now, Encore is bad for business.Business Response
Date: 02/18/2025
Thank you for reaching out regarding your experience with ****** ********* We understand your frustration and appreciate your feedback.
To clarify, HiBid is a platform used by independent auction companies to conduct online auctions. Each auction house operates independently, setting its own policies for item descriptions, condition reporting, shipping, and customer service.
HiBid does not handle listings, sales, or payments, nor do we control how individual auctioneers conduct their business.
Regarding Encore Auctions, it is our understanding that they sell returned goods and clearly state in their description that items are not inspected prior to purchase. While we encourage all bidders to carefully review auction terms before bidding, we also recognize the importance of accurate descriptions and transparency in listings.
If you believe the item you purchased was misrepresented, we recommend the following steps:
Continue working with the auction house to seek a resolution, as they are responsible for their own item descriptions and policies.
We take auction integrity seriously and appreciate you bringing this to our attention. If you have additional details to provide, please let us know, and we will document your concerns accordingly.
Initial Complaint
Date:02/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had entered a online auction through hibid auctions handle scroll through there catalog of the auction they were having there were several items I was interested in and placed bids on . Upon further review I realized that hibid auction company was actually consigning things for *** **** *****. Upon this discovery before the auction had even closed it had a couple days left on it I called high bid and said that I wanted to withdraw my bids they asked me why I said because *** **** ***** had already taking money from me and not giving me any product so hibid auction company said all I had to do was just delete my payment information and that was all I had to do so I did this and lo and behold 2 Days later I get money drawn from my account that I didn't approve of and it was through hibid auction company that *** **** ***** kept my bank account information and charged my accountBusiness Response
Date: 02/18/2025
Thank you for reaching out.
We would like to clarify HiBid’s role in your auction experience. HiBid is a software platform that independent auction companies use to conduct their online auctions. We do not own, operate, or manage any auctions, nor do we process payments or hold bidder funds. All auction transactions are handled directly by the individual auctioneers who list items on the platform.
Regarding your concern:
If you requested to withdraw your bids, that decision would be at the discretion of the auctioneer, not HiBid, as each auctioneer sets their own bidding and payment policies.Payment information is provided directly to the auction house when you register and bid. If you have been charged for an auction you wished to withdraw from, we recommend contacting the auction house directly to resolve the matter.
If you believe an unauthorized charge was made, we suggest disputing the transaction with your bank or payment provider.
Since all transactions occur directly between the bidder and the auctioneer, any refunds or resolutions must be handled by the auction company itself.
Customer Answer
Date: 02/18/2025
Complaint: ********
I am rejecting this response because:
Sincerely,
******** ******Subject: Response to HiBid’s Misleading Statement and Failure to Accept Responsibility
To Whom It May Concern,
I am writing to formally reject HiBid’s response to my complaint, as it is both misleading and a blatant attempt to evade responsibility for their direct involvement in my transaction. HiBid’s claim that they are merely a “platform” and do not handle payment information is demonstrably false, and their failure to provide accurate instructions has resulted in financial damages on my end.
Let’s be clear—HiBid was the entity that collected my payment information, verified my card by charging a $1 authorization fee, and approved me to bid. When I sought to withdraw my bid, I was explicitly instructed by HiBid to remove my payment information as a means of preventing charges. I followed this directive in good faith, yet my card was still charged, forcing me to close the account and obtain a new one. HiBid’s guidance was misleading and directly contributed to the financial losses I have incurred, including bank fees and time spent resolving an issue that should never have occurred.
Given these facts, HiBid cannot simply distance itself from responsibility while simultaneously playing a crucial role in processing bidder payments and approvals. Their response is not only unacceptable but reflects a pattern of misleading practices that have real consequences for consumers.
The only reasonable next step is for HiBid to acknowledge their misrepresentation and take responsibility by reimbursing me for the financial losses their instructions directly caused. Failing to do so would indicate a willful neglect of consumer protection standards, and I am fully prepared to escalate this matter further if necessary.
I expect a prompt and reasonable resolution to this issue. Please advise on how HiBid intends to rectify the damages caused by their misleading information.
Sincerel
y,
*** ******
Business Response
Date: 03/10/2025
We appreciate your follow-up and understand your frustration regarding this matter. However, we would like to clarify again that HiBid operates solely as a software platform that independent auctioneers use to conduct their auctions. HiBid does not manage or control auction house policies, approve bid withdrawals, or process payments for auction transactions.
Payment Information & Charges – While HiBid facilitates bidder registration and may authorize a temporary $1 validation charge to verify payment information, all actual auction transactions, including final charges, are processed directly by the auction house. *** **** *****, the auctioneer in question, is solely responsible for charging bidders and managing payments. If you were charged despite removing your payment method, it indicates that the auctioneer had already received and retained your payment details before your request.
Bid Withdrawal & Instructions Given – We regret any misunderstanding, but HiBid does not have the authority to cancel bids once they have been placed. While removing a payment method may prevent future registrations, it does not guarantee bid cancellations or payment avoidance, as auctioneers maintain payment information per their terms. It remains the bidder’s responsibility to follow up with the auction house directly regarding bid withdrawals.
Dispute Resolution – Since *** **** ***** is the entity that conducted the auction and processed the charge, we strongly encourage you to continue working with them regarding a resolution. If an unauthorized charge was made, we also suggest contacting your financial institution for further recourse.
While we understand your frustration, HiBid is not responsible for refunding charges made by auction houses, as we do not collect or distribute funds for auctions. We remain available to assist you in understanding our platform’s role and any further technical inquiries you may have.
Initial Complaint
Date:02/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I won an auction from NW Revival, paid the invoice via zelle (I have proof). Asked ****** for an update on shipping and was assured i would get one in the afternoon that day. Now nearly a month later I cannot get a hold of the auction seller and cannot find any support on the Hibid website. I have proof of all communications. Emails and phonecalls. I would like my item or a refund. I've been nothing but patient and polite and these people have taken my money.Business Response
Date: 02/18/2025
Thank you for reaching out. We understand your frustration regarding your transaction with NW Revival and appreciate you bringing this to our attention.
To clarify, HiBid is a platform that independent auctioneers use to list and manage their auctions. Each auction house operates independently, including handling payments, shipping, and customer service. HiBid does not process transactions or oversee individual auctioneer operations.
Since your payment was sent directly to the auctioneer, we recommend the following steps to resolve this issue:
Continue Attempting to Contact the Auctioneer – If you have not already done so, try all available contact methods provided in the auction listing.
Report the Auctioneer to the Appropriate Authorities – If you believe the auctioneer is acting fraudulently, you may consider filing a complaint with the relevant consumer protection agencies in their state.
Provide Us with Details – While we do not have direct control over auctioneer operations, we do monitor auction houses using our platform. We will document the issue and take any necessary steps in accordance with our platform policies.
If the auctioneer is unresponsive and does not resolve the matter, they risk potential removal from HiBid. Please let us know if you would like us to reach out to them on your behalf.
Initial Complaint
Date:01/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been promised tracking information on three separate occasions. None have arrived. These occurred on the few times I was able to speak with someone. I have sent countless emails, and none have been answered. Left voicemails are never returned. I won the item at ************ ******* on December 16, and paid for it immediately via **** ** ******* ****** *****Business Response
Date: 01/19/2025
Thank you for sharing your concerns regarding your experience an auction company through the HiBid platform. We are sorry to hear about the challenges you’ve faced and the frustration this has caused. While HiBid serves as a marketplace connecting buyers and auction houses, we take all feedback seriously and are committed to assisting you in resolving this issue.
We understand your frustration with not receiving the promised tracking information. While shipping and delivery processes are managed by individual auction houses, we will reach out to the auction company on your behalf to ensure the tracking details are promptly provided.
Initial Complaint
Date:01/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made no such transaction. I have contacted my card company. They said contact the business first. The business website says error and has no other means of email which I prefer than by phone to document the situation.Customer Answer
Date: 01/27/2025
I have heard back from from another business that was using high bid. The auction business I heard back from that was using high bid website to pedal their goods. Did get back to me and resolved my issue.Initial Complaint
Date:12/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Misleading customers Bid totals are confusing and misleading! They only post your bid on each page and they do not post your total for all bids, this makes it confusing for some people because they don’t have a clear idea of how much money they have put on bids. Issues should be fixed by clearing showing a grand total of your bids.Business Response
Date: 12/24/2024
Thank you for sharing your feedback regarding your experience with HiBid. We value all input from our users as it helps us to continually improve our platform.
We understand how important it is to have a clear view of your bid totals to make informed decisions. While our platform currently displays individual bids per item on their respective pages, we appreciate your suggestion for showing a grand total of all bids in one place.
Your feedback has been forwarded to our team for review as we work to enhance the user experience. In the meantime, we encourage users to keep track of their bids by using the "Current Bids" section within your account.Thank you for choosing HiBid.
Customer Answer
Date: 12/28/2024
Thank you
Hibid has a website that doesn’t show people a total ?? cost of all current bids!
To further the confusion navigation of the website is not easily understood, over the course of time for the auction process people (elderly or disabled) can easily forget what they have bid on and be taken advantage of because there’s no way to tell how much you bid on without having that option to see a total of your bids. This is clearly bad business practice and misleading consumers. To stop further harm to the public this matter should be taken seriously and dealt with promptly.Business Response
Date: 01/13/2025
Thank you for your additional feedback and for bringing your concerns to our attention.
We wanted to bring your attention to the Winning "High Bid" Total and the Winning "Your Max Bid" Totals. These are the totals for all of your bids which is what you are asking for. In order to see these, please log in to your account, click on your name in the top left corner, and navigate to the Current Bids section. Here you can see the totals that you are seeking at any time.
Regarding a seller on HiBid, HiBid provides auction technology to auctioneers like ***** *** *******, who are independent operators using our platform. While we aim to create a seamless experience for all users, each auction is managed by the individual auctioneer, and specific questions or concerns about their auction should be directed to them. That said, we are committed to ensuring our platform is as clear and user-friendly as possible.It is unclear from your message what your issue with that auctioneer is, but we'd suggest reaching out to them for clarification if there is anything outstanding. If it was simply seeing your bid totals for their sales, please note the instructions above or please call us to have a member of our support team walk you through the instructions.
Thank you.
Initial Complaint
Date:12/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
December 20, 2024 I called, Western michigan online auctions********** customer service to find out why I can't "Close my account and delete my information". They said that they cannot close out my account and I cannot delete my information but the explanation was not logical. And it didn't make any sense. I am asking if you can please have them "Close my account and to delete my information".Customer Answer
Date: 12/23/2024
The complaint was made to ****** ******** from HiBid Customer Support.
Auction Flex: ***** ********
HiBid Bidder Line: ***** ********
****** was telling me that they cannot close my account due to PCI compliance rules.
I was never informed and that is ridiculous because everyone should be able to
close their accounts on any website. She was telling me that I needed to delete my
information and put in different letters but it didn't work. I still don't want my account
open for someone to get into it. Please have them close my account and to
delete my information at "******* ******** ****** ******** ******".
******* *** ******* ***** ********
Business Response
Date: 01/03/2025
Thank you for reaching out to us. We take your concerns seriously and are committed to addressing them promptly.
Our team will initiate an internal privacy review process to ensure your issue is thoroughly addressed.
Please keep an eye out for an email from ***********************, as we will be following up with additional details and next steps through that channel.If you have any further questions or need assistance in the meantime, feel free to let us know.
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