ComplaintsforHiBid Auctions

• Initial Complaint

  08/19/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am writing to formally complain about my experience with Encore Auctions through *********. I participated in an auction on June 30, 2024, and successfully won an item (Order Number: ******). However, despite being charged for shipping on July 5, 2024, I have yet to receive the item. Today is August 21, 2024, and not only has my item not been delivered, but I also have not received any responses to the three emails I have sent inquiring about the status of my package. It is concerning that there has been no communication from your side, and no refund has been issued for the undelivered item. I am disappointed to find that HiBid.com does not appear to have any mediation or complaint procedures in place, leaving consumers without recourse in situations like this. This lack of accountability raises serious concerns about the trustworthiness and ethics of both HiBid and its vendors.

  

  Business response

  08/30/2024

  Good Afternoon, 

  We are sorry to hear about your feedback regarding the receipt of an item you won from Encore Auctions.  We have reached out to the seller to try and resolve this issue.  Our understanding is this item was flagged for pick up, even though you had paid for shipping.  They are going to forward this on for review, but said you can call and get an update at the number below.  We hope this helps you get your item or find a timely resolution!

   

  Phone:  ************

  Reference your order number mentioned above.  

  
  Thank you. 

  

  Business response

  09/09/2024

  Please reach back out to the business that sold you the item with the case number you referenced in your reply.  It sounds like there were some issues on their end finalizing your shipment, and you've been in contact with them regarding this.  HiBid does not have these items, so this is outside of anything that we can control.  You will need to contact them for another update & resolution.  

  Customer response

  09/11/2024

  Complaint: ********

  
  

  I am rejecting the response because there has been no meaningful progress on my case, despite the fact that Encore Auctions has been aware of the situation for weeks. Multiple attempts have been made to resolve this matter, yet they continue to ignore the basic principles of fair trade. I paid for the item in full, but it has not been shipped, and my emails have gone unanswered.

  
  

  Even if they realized the item was marked for pickup, there is no reason why they have not either shipped the item or issued a refund by now, which is what I now request and believe I am rightfully owed.

  
  

  The RCMP has been informed of this situation and has identified Encore Auctions as a potentially fraudulent organization. I feel it is my duty to warn others not to conduct business with Encore Auctions or HiBid. Vendors on their platform are able to take money without fulfilling their obligations and face no repercussions, leaving customers like myself without recourse. It has been 68 days, and I am still without the product or a refund, despite Encore being fully aware of the situation.

  
  

  Sincerely,

  **** ********

• Initial Complaint

  08/19/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The bid on all the new e bikes from ************** is $300 starting reserve price. Same guy bids $300 on all of them. There will be times that I bid 310 and it says I am winning. These bikes are worth thousands so even though im winning I will raise my bid to a much higher amount, in this example let's say I bid 1000. It will keep me as winning bidder for several hours, maybe even whole day at $310. But it never fails sooner or later my highest HIDDEN bid will get beat by $10. Then I will go in and look at all the bids and the person that beat me will only show he bid 1 time. I've done this many times and the result is the same, he only has to bid one time. And what really proves something fishy is going on is the one bid he puts in to beat me by $10 is dated before my bids. This cannot be possible or it would have not shown that I was winning. Look at the photo I sent you of the bidders. And it shows he only bid one time and he bid before my bid. I have about 30 instances of this happening over and over.

  

  Business response

  08/30/2024

  Good Afternoon, thank you for your feedback.  HiBid is the software auction companies use to host their auctions, but is not actively involved int he transactions or bidding.  We are unable to provide any billing adjustments as you have requested because we do not get involved in the actual transaction.  We'd suggest to reach out to the auctioneer for any adjustments, and if you are uncomfortable with their bidding or terms and conditions please bid accordingly.  Thank you. 

• Initial Complaint

  08/17/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  8/16/24 i placed a bid online for a roof cargo carrier. I won the bid for 11$ and drove 30 miles from Lubbock to levelland tx to pick up my purchase. When i arrived to pick up my item they said someone else won that bid for 75$ but if i was willing to pay 75$ instead of the 11$ dollars that i could take it. I advised them that i felt wronged in that transaction and that i had driven from Lubbock specifically for this item to which the responded i could take it for 75$ or leave it. I left the item since i felt they were trying to cheat me but feel this should be made right. Its a 300$ item that was brand new still in box that i rightfully won at auction for 11$

  

  Business response

  08/30/2024

  Good Afternoon, thank you for your feedback.  HiBid is the software that the auction companies use to host their auctions.  Unfortunately we do not have the inventory that you were bidding on and are not involved in the actual transaction that takes place.  Because of that we are unable to provide a replacement for you.  We'd suggest continuing to work with the auction company regarding this complaint.  

• Initial Complaint

  08/10/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I participated in an online auction with **** ****** ******* on June 21, 2024. I live in Missouri and **** ****** ******* is located at *** *** ********* **** in Vincennes, IN, 47591. This auction was presented on HIBID Auctions which hosts auctions from around the country and beyond for what should be reputable auction agencies. I have never had a problem with HIBID until doing business with **** ********. I won two bids during this auction; one item was a *********** ***** ornament, and the other item was a 12” Nightmare Before Christmas J*** *********** ******. I received the items mailed directly from **** ****** *******. This item was packaged very well. I buy and resale items that I purchase from auctions, so I am very knowledgeable in how packing affects how the item will ship and not break. This item was packed so well, it would not have broken. I have attached a copy of the package which shows no box damage what so ever, The packing around the items was perfect. It would not have broken unless it was broken before it was packaged. I have phoned **** ******* several times. They never answer, so I leave a message describing my complaint to get a refund. They simply will not return my phone calls or emails. The broken item was $20.00. Postage, buyers premium and taxes would be added to that amount. I sent emails to them requesting assistance. I get no response to my emails. I have never received any communication from them to acknowledge my complaint. The last message I sent was on July 20. I gave them until July 31st to respond to me (see attached} They do not intend to resolve my complaint. This type of total disregard of customer service is disgraceful. I, along with thousands of other consumers, faithfully depend on them to be honest. Sadly, they are not, and they could care less. Other consumers need to beware.

  

  Business response

  08/19/2024

  Thank you for reaching out regarding your concerns.  HiBid is the online software platform that auction companies use to conduct their auctions.  We do not actually run the sale, have the inventory, or get involved in the shipping or the transaction.  Each auctioneer sets their own terms and conditions and controls their own event.  We have started in internal process to reach out to this auctioneer to have them reach out regarding your concerns.  Thank you.  

  Customer response

  08/19/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  07/31/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I purchased 2 lots. I have not received them. I was sent a stamps.com tracking number. The usps states they never did receive the package from the shipper. I reached out numerous times to the person in charge of this auction with no response. Today, they emailed a response stating they are on vacation until 8/5/24, and is it okay if the refund my purchase amount after they return. This is not okay. My money was taken the day I won the auction 7/9/24. USPS says it hasn’t been shipped. I want a refund immediately. Additionally, I called the toll free number for HiBid, ###-###-####. After holding for customer service, it went o a voicemail box to leave a message or I could choose the emergency. Emergency are charged at $2.00 a minute. This is unacceptable. HiBid is avoiding calls, and charging 2 dollars per minute to tal to someone immediately. That needs to change.

  

  Business response

  08/19/2024

  Thank you for reaching out regarding your concerns.  HiBid is the online software platform that auction companies use to conduct their auctions.  We do not actually run the sale, have the inventory, or get involved in the transaction.  Each auctioneer sets their own terms and conditions and controls their own event.  From your description and photos we are unable to determine who the auctioneer was that purchased the items from.  We'd suggest working with them to resolved any issues, or calling our main HiBid phone line for help.  That number is ###-###-####.  The phone number you are reference with a charge is our software support line.  

• Initial Complaint

  07/08/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  HiBid is facilitating auctioneers that are not willing to ship their products out of inconvenience to themselves. They also refuse to do anything about the situation when brought to their attention. 2 times their auctioneers have told me they refuse to ship after I win. And the items I bid on are clearly marked for shipping

  

  Business response

  07/22/2024

  Good Afternoon,

  Thank you for reaching out regarding you issue with getting an item shipped to you.  Unfortunately all auctions, and all circumstances surrounding those auctions, can vary depending on the seller, consignor, item types, item size, etc.  Due to these reasons, there are some sellers that require pick up instead of having shipping available for all items.  Each auctioneer can set these terms for their sale, and can be viewed in the "shipping/pick up" status tab on each sale.   If you have any questions we'd recommend reaching out to those specific sellers and asking if they offer other options prior to bidding.  

  Thank you.  

• Initial Complaint

  07/04/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I entered into a contract agreement with HiBID 555 Auctions. I bid on an item and the platform stated I had WON the bid and that the price had been realized! To me this says 555 Auction accepted my bid and agreed the price was fair. I have reached out to 555 on several occasions without reply. Today I thought an investigation needed to take place, so I went back onto the online auction website and searched for the 555 auction that followed the auction I had bid on. Lo and behold I found “MY WON” items and been relisted and sold at a higher price! This company did not inform me they were unhappy with my win nor did they inform me the item was going to be delisted, giving me a chance to bid! These business practices should not be tolerated by the hosting platform HIbid, nor should HiBid be allowed to skirt complaints under the “we are only the platform” HiBID needs to monitor these transactions and complaints and take the appropriate action to shut them down! Considering the posted I had WON the item and the price was realized to their satisfaction, and they elected to resell MY item, I believe they owe me the difference! People be aware. I will be furthering my complaints on all social media platforms!

  

  Business response

  07/22/2024

  Good Afternoon, 

  Thank you for reaching out.  We have reviewed your complaint and reached out to the auctioneer.  After a thorough review we have determined there was no malicious intent to resell this item, this was a simple miscommunication and misunderstanding seller and bidder.  The seller indicated they no longer have the inventory that was bid on, and you were not invoiced or charged for anything.  We are sorry for any inconvenience this may have caused you, but we'd encourage you to reach out to the seller of the items for any further questions or resolution. 

  Thank you.  

• Initial Complaint

  05/17/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  4/17/2024 placed bid on hibid auctions for a sword seller Shoals family Antiques Muscle Shoals AL.I contacted them about never receiving the won item several times and received a string of lies from ****** ************************* . promising to deliver and never has.

  

  Business response

  05/17/2024

  Thank you for reaching out.  HiBid.com is the auction software and platform that auction companies use to run their auctions.  We don't have the actual inventory or get involved in the transaction.  We would be happy to start an internal process here to reach out to the seller and help encourage them to work on a resolution with you.  Thank you!

   

  Customer response

  06/17/2024

  The company has sent my item a few days after filing complaint and I wish the case closed Thank you ***** ****

• Initial Complaint

  05/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I bid on this auction and won the items you see. After this 'settlement' receipt, I have heard nothing from this auctioneer. There have been no emails or phone calls. I have tried and tried to contact them. I even got a hold of a "Customer Service Rep" at hibid, ***** ****. from: ***** ******* to: ***** **** date: May 7, 2024, 3:32 PM subject: Re: Info for auctions, items not recieved . No further communication mailed-by: gmail.com Please try to resolve this. I actually found this Pickering Ontario, auction under a search of Hibid. Regards ***** *******

  

  Business response

  06/11/2024

  Good Morning, 

  Thank you for reaching out to us.  HiBid is the online auction software and platform, we do not have the inventory. Each seller is responsible for the transaction of any items.  In this instance, we did reach out to this seller, and they have confirmed they were away, but they have received your messages and will be reaching out to you soon to get things resolved.  Thank you and good luck bidding on future items!

  

  Business response

  07/22/2024

  This complaint has been resolved on the business end. Consumer disclosed employee and manager name in complaint that is public. Customer service attempted to reach out to reach resolution. Most importantly, we are not part of the transaction and cannot offer a refund. 

  Customer response

  07/22/2024

   
  Complaint: ********  
  I am rejecting this response because:I was fraudulently overcharged on my credit card. I paid $118.00,  my bid total was $40. I understand that there are mailing costs, but the amount is obviously extreme, especially suspicious as I was not notified of the charges. I recieved a box with all of the missing auction items about 3 weeks ago, but with no paperwork sent from Niagra CA. I will not pay an extra $78 for mailing costs without a receipt. So NO I will not accept this. I am happy that I have recovered the items.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  04/07/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Subject: Report of Potential Unethical Bidding Practices on Hindi.com To Whom It May Concern, I am writing to formally report what I believe to be unfair and potentially unethical bidding practices on Hibid.com. As an active participant in the auctions held by this site, I have observed repeated instances where the bid history does not seem to reflect an honest and fair bidding environment.Specifically, I have noticed patterns that suggest the possibility of shill bidding or other manipulative tactics that artificially inflate the prices of auction lots. Such practices undermine the integrity of the auction process and harm consumers who participate in good faith.Enclosed are screenshots and detailed observations from several auction events (STATE JEWELRY AUCTION ENDS SUNDAY 04/07/2024 | LIVE AND ONLINE AUCTIONS ON HIBID.COM) that highlight my concerns. These discrepancies raise serious questions about the transparency and reliability of Hindi.com's bidding process.I trust that the BBB will take this report seriously and conduct a thorough investigation into these practices. Consumers rely on the integrity of auction platforms to make informed decisions, and it's crucial that Hindi.com operates within the bounds of fairness and legality.I am willing to provide further information if required and look forward to your response on this matter.Thank you for your attention to this issue.

  

  Business response

  05/17/2024

  Thank you for reaching out regarding some activity on HiBid.com.  Each auction company on the platform does conduct their own event.  Each event has it's own settings, terms and bid settings.  The auction companies do control bidder activity and who they allow to participate.  HiBid.com is only the software and platform.  We do not get involved in the actual transaction of the sale.  We are unable to determine anything from your images, and would suggest reaching out to those specific auction companies, or read their terms and conditions, regarding their bidding practices.  If there is anything else we can do please call our 800 number and we'd be happy to try and help.  Thank you.  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩