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Business Profile

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Spreetail, LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 99 total complaints in the last 3 years.
  • 37 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/31/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 19th, 2024 I purchased an above ground pool on *******.com. It was delivered on May 23rd, 2024. We setup the pool and during the process of filling it with water the top rail split. The pool was maybe 40 percent filled. We contacted the third party seller on May 28, 2023 who sold and shipped the pool Spreetail, LLC to tell them what happened and get replacement parts. They told us they had the parts we needed and would ship them within 1-3 days and we would receive a confirmation e-mail next day on May29th. None of that happened! We called them back May 30th, 2024 ask about why we didn’t get the confirmation email and they told us they didn’t have the parts to the pool but could either give us a partial refund or send another pool after we sent this one back. I also found one the website this pool came from are used not new as we were told. I personally find this unacceptable that we can’t get a full refund on the pool.

    Business Response

    Date: 06/03/2024

    I am very sorry ***** that we were not able to replace the rails on your pool. I have submitted a full refund for you. It should take 3-5 business days for it to appear back on your card you have associated with *******. As for the pool, you are welcome to keep it or dispose of it as you wish. 

    Customer Answer

    Date: 06/03/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:05/31/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an above ground pool from this company through W****rt twice now. Both times, the item was shipped via F***x. Interestingly, both times the item was "lost" a day after they "received" the item. After the first one was determined lost by Walmart, I spent hours on the phone trying to get them to re-ship the item for the same price (price increased by aprox. $70 within a week). I was expecting this for Memorial Day weekend, now I'm not sure if it is ever coming.

    Business Response

    Date: 05/31/2024

    Hello, 

    I looked into this and I am very sorry for all of this. I saw your first order: *****************0 and I have put in for a refund on this one. I found your second order: W***************** and I do see that it is sitting out there with no movement on the package. I have reached out to ***** for a follow up on this. Once I hear back, I will reach out to you. I would also like to refund you $50 on the purchase of this new pool due to all the trouble you have gone through. May I do that for you while we await word back from *****? 

    Customer Answer

    Date: 05/31/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me if the item still comes. How will I receive refund?

    Sincerely,

    ***** *****

  • Initial Complaint

    Date:05/31/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a hottub April 17,2024 for my fighting cancer vigorously prize. Right away issues with it. Requested a replacement which was sent. Got the new one, and while waiting for it to be delivered we were able to troubleshoot the issues. Sent back the new one may 10th 2024. 13 days before the deadline. It was received by the company sending back to on May 14, 2024. Woke up to charges on account for the full amount of the new hot tub on May 30 2024. Ridiculous! So now spreetail has left me with the choice to pay rent or get my chemo meds to save my life.

    Business Response

    Date: 05/31/2024

    I am very sorry that you were charged for your second hot tub. Would you please share the order number of your hot tub so that we may look into this for you? 

  • Initial Complaint

    Date:05/27/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased an above ground pool thru *******com via Spreetail. Pool arrived and was never opened for some time as I had surgery and could not lift anything for several months. When I did open it a few days ago it was clearly a used product. The Liner had mud on the bottom & looked as if it had been cut up with scissors or a razor knife (was in 3 pieces), ladder was I broken, filter and pump were not included in the box, and other pieces missing, no instructions. Total trash ! I called ******, they referred me to Spreetail via email and they would not even hear anything I had to say stating it was past the 30 day warranty. I cant even believe a company would send a product like this to a customer. I realize it's not their fault I had surgery and was unable to open the box w/in the 30 day window but this is way out of line sending me something like this, someone else's trash. I believe this was a return by a previous customer, placed on a shelf w/out inspection and then re-mailed to the next customer, "me" as a new item. Shame on Them, & Now shame on me for being ripped off. I believe they own me a NEW replacement pool !

    Business Response

    Date: 05/29/2024

    Thank you ***** for sharing this with us. I am very sorry that you were given such a terrible product. I would be very upset as well. We do have an option to reship you a pool that is through a different manufacturer as we no longer carry the Summer Waves pool you previously have ordered. Please view the following link and let us know if it will work for you! You may have received a call from ******* and another email to your address you provided. Let us know and we can get this taken care of for you. 



    Spreetail is happy to help you with any other questions that you may have.

  • Initial Complaint

    Date:05/27/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a sand filter and pump for my pool. It arrived and it was the wrong model, it had been used and abused, the power cord was cut and respliced together, fittings were crushed and didn't work. Contacted Spreetrail and they said I had to return everything to them and they would refund 53.00 of my 268.25! They are a scam operation! I should get a 100 percent refund and they say no! I have sent photos of cut cord, abuse to pump, dirt fittings crushed.

    Business Response

    Date: 05/28/2024

    I am very sorry that the filter came in such terrible condition! I do understand the stress of returning your item for a full a full refund. I have started the refund process for a full refund of $252.83 plus any taxes (that will come from eBay). Go ahead and get rid of that bad pump once you get your refund. You do not need to return the item to us. Thank you for reaching out and giving us a chance to make this right! 

  • Initial Complaint

    Date:04/22/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Didn't receive items listed in the item description, under "included components". Reached out to seller, and they said they would send the missing items to me. Instead, I received the same order, not the missing items. The seller sent a message after I reached out to them, and they confirmed they'd send the missing items, and said: "There is an error in the listing and features were incorrectly stated. Because of this we won't be capable of sending an item matching the description you saw. Additionally, if we attempted to exchange or replace this item, an identical incorrect item would be shipped." I didn't request a replacement item, which they sent. I requested the missing listed components, and they confirmed they'd send. Reached out to manufacturer, and Intex stated they include these parts to all of their retailers.

    Business Response

    Date: 04/22/2024

    I am very sorry that you did not receive all of the parts that was originally listed on the sale. We are not able to send out those parts at this time. We would be happy to refund you in full so that can purchase the pieces you need. Further, you may keep the pool that you did receive. 

    May we do that for you? 

    Customer Answer

    Date: 04/22/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

    Sincerely,

    J**** *******

  • Initial Complaint

    Date:03/16/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a wood duck nesting box from them, and never received the item when I contacted them they all of a sudden could not find my order after I gave them all the information they asked for

    Business Response

    Date: 03/21/2024

    Hello ******* 
    I am sorry that you did not receive your bird house. That is frustrating. Would you please share with us where you purchased the item, the Order ID, and the tracking number you should have received once it shipped out? We want to get to the bottom of this just as you do. 

  • Initial Complaint

    Date:02/05/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a desk in late December. When going to put it together, it was damaged and missing parts (and had extra parts for another piece of furniture). I contacted Spree and they offered a refund of $40 to keep it. I wanted to return it and they said they would bail me a fully paid return label (they could only provide a png file which i wasn't able to open and they weren't able to provide a label in jpg or pdf format). I waited the 10 days and never received the label). Now they said I could keep it, however, they provided me with a RMA # (for a MATTRESS, not a DESK) and said once I donate it and have the organization sign on the donation showing the RMA#, they would refund me. I told them I'd be happy to donate it but it may be to an individual. It's way too heavy for me to haul down several floors and I'm not hassling with finding an organization that will pick it up. I have pics of the item and screen shots of the conversation. I purchased thru Amazon.

    Business Response

    Date: 02/06/2024

    I am very sorry that you had to endure all of that. Good news though! It does look like our refunds team fully processed a refund for the full amount of $133.46 and notified Amazon to refund the taxes. You should see this refund in 3-5 business days. 

    Spreetail is happy to help you with any other questions that you may have. Feel free to give us a call or email us any time. 

     
    Thanks, 
    Spreetail Customer Experience Team 


    Business Response

    Date: 02/14/2024

    Thank you very much for bringing this to our attention. We aim to assist you as swiftly as we can! As we see here on our end, we have refunded you in full for this order on 02/02/2024.

    I hope this brings in some clarification with regards to your concern on your refunds.

     

    Customer Answer

    Date: 02/14/2024

     
    Complaint: ********

    I am rejecting this response because: I don't see the refund posted to my credit card on 2/2 or any date after that. The amount should be $145.81. My bank made an adjustment on Jan 20 when I filed a report and you weren't providing a refund. I want to make sure they/I get reimbursed for this. 

    Sincerely,

    ****** *****

  • Initial Complaint

    Date:01/16/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order ID ******************* I bought a kids couch online from Spreetail CA. It was a gift for my daughters kid. She told me they already purchased one and di not need it. I tried to return it and they offer me 10% to keep it. I requested a return and they said they would credit me once the item is returned. I had to ask them again for instructions and a prepaid shipping label. The finally sent me the shipping label, but it was not prepaid. Their web site says FREE RETURNS. I asked them three times for a PREPAID return label and they just ignore me. I have complained on Amazon against the seller, and plan on filing a small claims lawsuit for fraud against Spreetail CA. Buyer beware with these guys, they don't stand behind their products or promises.

    Business Response

    Date: 01/17/2024

    Good Morning ********

    I am very sorry that you got such a run around about the label. That is never our intent and I'm sorry that you had to go through with that. To help you out, I have refunded you in full and you do not need to return the item at all! Keep it if you wish or give it as a gift to someone! 

    Again, I apologize for any inconvenience around this marshmallow couch. 

    Spreetail

    Customer Answer

    Date: 01/17/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
    I was surprised that they refunded the full amount and let me keep the item.

    They went above and beyond in helping me with my problem.

    I just wish their customer service people were more responsive to my phone calls and emails.
    Sincerely,

    ******* ********

  • Initial Complaint

    Date:01/04/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an Hulk Carsest / Booster for my daughter. It was suppose to arrive before December 29th,2023 and it never did. I’m not sure what happened as it was lost in transit. I’ve been asking for a refund and they ***** saying only partial refund. I want my entire refund. Is it a SCAM?

    Business Response

    Date: 01/08/2024

    I do apologize but the full amount of 169.99 has been requested for your refund. Any remaining taxes will be refunded from ******* 

Spreetail, LLC is NOT a BBB Accredited Business.

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