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Complaint Details
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Initial Complaint
07/27/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Melissa ** Office of the President, FNBO Please provide me the following documents Signed agreement that I gave FNBO my lawful authority to furnish my information to the credit bureaus. If you are NOT able to provide proof, this is a violation of the Gramm Leach Bililey Financial protection Act (15 USC 6801 ) The penalty for this violation is up to 20 years in jail. And a hefty fine. Signed agreement that FNBO gave me the opportunity to opt of credit reporting. . If you are NOT able to provide proof, this is a violation of the Gramm Leach Bililey Financial protection Act (15 USC 6802 ) The penalty for this violation is up to 20 years in jail. And a hefty fine. The notice that was sent to me regarding FCRA 623(a)(7)(G)(i), notice either before you furnish the negative information or within 30 days of furnishing it Also, please address the statement you made that I cannot limit sharing- this statement is a direct violation of 15 usc code 1692e - False and misleading representations Regards Keith ******
Business response
08/19/2022
Business Response /* (1000, 5, 2022/07/28) */ July 28, 2022 As you requested, we addressed this matter directly with Keith ****** on July 28, 2022 by way of letter. The customer should receive the letter in the next 7-10 business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details of our letter. If you would like further details, please contact Keith ****** directly. Please let us know if you have any questions regarding the resolution of our inquiry and thank you for taking the time to bring this matter to our attention.Initial Complaint
07/27/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I was recently notified that my credit score had dropped ** points because FNBO decreased my credit limit on my credit card with them. I went back through and realized that at some point they increased my limit (which I did NOT request) and then a few months later decreased it. I called to ask why this was and was told that's just what they do. I had one payment, that was one day late and they decreased it by $****. I explained that I had not asked for the increase and only had one late payment by one day and if they could please do something to fix this. They offered no solution or even try to do something. I further told them that I have very good credit, with several accounts, all in good standing and have just purchased a business that this is having a very negative effect due to the drop in my credit - NO OFFER TO HELP IN ANY WAY. Not sure how they have an A+ rating after seeing that they have multiple similar complaints and a 1 star rating.Business response
08/19/2022
Business Response /* (1000, 5, 2022/08/04) */ August 4, 2022 As you requested, we addressed this matter directly with Stacy **** on August 4, 2022 by way of letter. The customer should receive the letter in the next 7-10 business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details of our letter. If you would like further details, please contact Stacy **** directly. Please let us know if you have any questions regarding the resolution of our inquiry and thank you for taking the time to bring this matter to our attention.Initial Complaint
07/25/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I called in when my card didn't work and now they sent me to seven bank branches and none of them knew what i was talking about that first national bank of Omaha wanted to verify my identity I have a passport and drivers license. I have a picture of my social security card and passport and can be.notarized. I am getting the runaround. My social is *********.Business response
08/16/2022
Business Response /* (1000, 5, 2022/08/02) */ August 2, 2022 As you requested, we addressed this matter directly with Michael ******* on August 2, 2022 by way of letter. The customer should receive the letter in the next 7-10 business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details of our letter. If you would like further details, please contact Michael ******* directly. Please let us know if you have any questions regarding the resolution of our inquiry and thank you for taking the time to bring this matter to our attention.Initial Complaint
07/21/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
In June 2022, I provided complete and accurate information when applying for a credit card (**********) from **********************. FNBO imposed inaccurate information on this account and then blocked the credit card on the basis that there is a discrepancy. They are demanding that I compel a bank to break the law in order to establish my identity; specifically, they want a financial institution to disclose to them notarized information about my driver's license, W-2 forms, and social security number. Since they placed the block on the credit card prior to our receiving any bill, my wife and I have been unable to pay what we owe. FNBO says that they can resend a bill, but they refuse to say to where they're sending it, and consequently we are unable to determine if such bill was sent. Similarly, they refuse to disclose their idea of the current balance. Minimal due diligence such as a web search would have revealed my correct address, which is apparently part of the discrepancy. Their **************** Fraud Department is maddeningly frustrating, since it involves long periods on hold and rote recitation of their illegal demands once a human finally does answer.Business response
08/15/2022
Business Response /* (1000, 5, 2022/07/28) */ July 28, 2022 As you requested, we addressed this matter directly with Clark ******* on July 28, 2022 by way of letter. The customer should receive the letter in the next 7-10 business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details of our letter. If you would like further details, please contact Clark ******* directly. Please let us know if you have any questions regarding the resolution of our inquiry and thank you for taking the time to bring this matter to our attention.Initial Complaint
07/09/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I have contacted FNBO in writing numerous times in the month of June and I need help with getting a final payment for my account but they keep adding late fees and this months bill has tripled ************************************************************** I need help with this company. Thank you.Business response
08/05/2022
Business Response /* (1000, 5, 2022/07/21) */ July 21, 2022 As you requested, we addressed this matter directly with Marie ********* on July 21, 2022 by way of letter. The customer should receive the letter in the next 7-10 business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details of our letter. If you would like further details, please contact Marie ********* directly. Please let us know if you have any questions regarding the resolution of our inquiry and thank you for taking the time to bring this matter to our attention. Consumer Response /* (2000, 7, 2022/07/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) I did call FNBO today and spoke to Luis he was very kind and patient he took away 4 late fees and did asked what my hardship concern was why I was so late with payments so he can note on the account and I said I had ********************** and not working this summer.Initial Complaint
07/05/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have been trying to redeem my nearly ****** points on my account for 2 months now. At the beginning of May I came home from a trip to find the payment didn't get made to them and my account was on hold. I called to get that back in shape and was told to wait 2 weeks to get the account back active. Called again 3 weeks later and they had closed the account instead. I have made several calls trying to get them redeemed and was unsuccessful. I have spent over 12 hours trying to resolve this myself and now am turning to you for help. In my opinion they are just steeling my points because I wanted to redeem them for money which is one of their options. I also wouldn't have minded to get the card back in use but that seems impossible. Now I don't care about their card just want the rewards due me.Business response
07/25/2022
Business Response /* (1000, 5, 2022/07/14) */ July 14, 2022 As you requested, we addressed this matter directly with Steve ******** on July 14, 2022 by way of letter. The customer should receive the letter in the next 7-10 business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details of our letter. If you would like further details, please contact Steve ******** directly. Please let us know if you have any questions regarding the resolution of our inquiry and thank you for taking the time to bring this matter to our attention.Initial Complaint
06/30/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have been with this bank for a couple of years. My bank account balance will show $***** one minute and $ -*** the next day and I'm hit with random fees that they refuse to take off. The CURRENT issue is that I moved out of state and am trying to close my bank account. I need a new debit card mailed to me to get the remaining balance out of a local ATM because they REFUSE to transfer the funds and close the account. It has been 10 days and I have called every single day and they still have not and will not send me a new debit card. I have over $***** remaining in the account and they will not route the money to my new account and will not send me a new debit card. I have called every day for 10 days and they say a new card will be sent and I called again today and it has not been sent. They have promised to overnight it several times and it has never happened. When I said I'm reporting them to the BBB they told me not to because they don't want to be investigated- their words. I am unable to pay my rent this month because they refuse to work with me and let me access my OWN money.Business response
07/22/2022
Business Response /* (1000, 5, 2022/07/07) */ July 7, 2022 As you requested, we addressed this matter directly with Madison ******** on July 7, 2022 by way of letter. The customer should receive the letter in the next 7-10 business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details of our letter. If you would like further details, please contact Madison ******** directly. Please let us know if you have any questions regarding the resolution of our inquiry and thank you for taking the time to bring this matter to our attention.Initial Complaint
06/21/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have 0 late payments in my lengthy credit history until I dealt with a ***** ********/FNBO separation. I have held a FNBO credit card since March 2018; FNBO was the primary third party credit card supplier for my bank at the time (********). I had monthly automatic payment set up to pay off the remainder of my card. At the time of getting the credit card paid off I had some interest charges occurring in the amount of $****. ********/FNBO partnership ended once *************** bought out ********. This changed my account number therefore no debit the $**** automatically from my account. I called FNBO and spoke with an employee to have this issue resolved; upon my conversation, I was ensured by a FNBO employee that this will not reflect on my credit history reporting. Until this time, I was unaware that FNBO did not automatically take payment out. I was not notified and now have the first late payment in over ** years of credit history. I am requesting for FNBO to have this issue resolved and for credit remark of late to be corrected.Business response
07/20/2022
Business Response /* (1000, 5, 2022/06/28) */ June 28, 2022 As you requested, we addressed this matter directly with Patrick ******** on June 28, 2022 by way of letter. The customer should receive the letter in the next 7-10 business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details of our letter. If you would like further details, please contact Patrick ******** directly. Please let us know if you have any questions regarding the resolution of our inquiry and thank you for taking the time to bring this matter to our attention.Initial Complaint
06/16/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I had a fraudulent charge of $***** on my debit card from a business I never visited in a state I've never even been to. This charge was from an *********** station in ********. I've never stepped foot in the state of ********, and I've never bought anything from this gas station.Business response
07/15/2022
Business Response /* (1000, 5, 2022/06/23) */ June 23, 2022 As you requested, we addressed this matter directly with Michael ****** on June 23, 2022 by way of letter. The customer should receive the letter in the next 7-10 business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details of our letter. If you would like further details, please contact Michael ****** directly. Please let us know if you have any questions regarding the resolution of our inquiry and thank you for taking the time to bring this matter to our attention.Initial Complaint
06/15/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have a credit card with this company, they extended an invitation to me and I was approved for the offer. I purchased an item online from ******* using this card. When I did not receive the item on time I called them to file a claim. This credit card company charged my account three times for the product during one month and only issued one credit back to my account. I need them to credit my account the $***** that they owe me immediately because is an act of theft and fraud.Business response
07/18/2022
Business Response /* (1000, 5, 2022/06/23) */ June 23, 2022 As you requested, we addressed this matter directly with Gibson ***** on June 23, 2022 by way of letter. The customer should receive the letter in the next 7-10 business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details of our letter. If you would like further details, please contact Gibson ***** directly. Please let us know if you have any questions regarding the resolution of our inquiry and thank you for taking the time to bring this matter to our attention. Consumer Response /* (3000, 7, 2022/06/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) This company has not written to me all that they have done is block my access to the website to check my balance and pay my bill. If they do not grant me access, I will not pay any remaining balance that I may owe to them. This company is **********. I will never use their credit card again in the future. They are ******* and they steal from customers. I did not ask or solicit them for any card. They do not need to write me; they just need to correct my bill with the correct information in order for me to pay them. This is one customer they have lost permanently. Business Response /* (4000, 9, 2022/07/05) */ July 5, 2022 As you requested, we addressed this matter directly with Gibson ***** on July 5, 2022 by way of letter. The customer should receive the letter in the next 7-10 business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details of our letter. If you would like further details, please contact Gibson ***** directly. Please let us know if you have any questions regarding the resolution of our inquiry and thank you for taking the time to bring this matter to our attention.
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Customer Complaints Summary
383 total complaints in the last 3 years.
138 complaints closed in the last 12 months.