ComplaintsforFirst National Bank of Omaha (FNBO)

• Initial Complaint

  06/15/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Checking credit score and FNB of Omaha *********** *************** shows up on my score with a balance. I don't have any accounts with them. **********************************************

  

  Business response

  07/15/2022

  Business Response /* (1000, 5, 2022/06/23) */ June 23, 2022 As you requested, we addressed this matter directly with Joseph ******* on June 23, 2022 by way of letter. The customer should receive the letter in the next 7-10 business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details of our letter. If you would like further details, please contact Joseph ******* directly. Please let us know if you have any questions regarding the resolution of our inquiry and thank you for taking the time to bring this matter to our attention. Consumer Response /* (2000, 9, 2022/06/28) */ Please cancel this complaint, found out they are with our **************. Thank you

• Initial Complaint

  06/14/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Dear sir/madam, I was charged late fee for no reason without any notice as ** change credit card company, I called the new card company **************** (*************) they're giving me run around, I have been calling them, and they put on hold 60 minutes to 130 minutes i want a written latter expansion why I was reported to credit agency, thank you. Best regards, nowsherwan ****

  

  Business response

  07/12/2022

  Business Response /* (1000, 5, 2022/06/23) */ June 23, 2022 As you requested, we addressed this matter directly with Nowsherwan **** on June 23, 2022 by way of letter. The customer should receive the letter in the next 7-10 business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details of our letter. If you would like further details, please contact Nowsherwan **** directly. Please let us know if you have any questions regarding the resolution of our inquiry and thank you for taking the time to bring this matter to our attention.

• Initial Complaint

  05/23/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  FNB Omaha was placed on my credit report based on one of several fraudulent accounts in my name. I have placed alerts across all three credit bureaus and disputed this charge. After several collections attempts and eventually being served, I had no other recourse but to pay this bill in settlement. I am appalled that I was forced to pay this and want this zero balance negative account removed from my credit reports. I have sent police reports, disputed through the credit bureaus and FNB still keeps this account on my records.

  

  Business response

  06/20/2022

  Business Response /* (1000, 5, 2022/06/02) */ June 2, 2022 As you requested, we addressed this matter directly with Michael ****** on June 2, 2022 by way of letter. The customer should receive the letter in the next 7-10 business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details of our letter. If you would like further details, please contact Michael ****** directly. Please let us know if you have any questions regarding the resolution of our inquiry and thank you for taking the time to bring this matter to our attention.

• Initial Complaint

  05/22/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This company approved me for a credit card, then just randomly SHUT DOWN MY CREDIT CARD despite making payments!! On top of that I am having to now pay for late fees, plus interest charges just as if I had a working credit card. If I am going to continue to make payments as if I had a credit card, I want my credit back. I have NEVER had ANY ISSUE like this from any of my other credit cards EVER.

  

  Business response

  06/20/2022

  Business Response /* (1000, 5, 2022/06/02) */ June 2, 2022 As you requested, we addressed this matter directly with Catherine ***** on June 2, 2022 by way of letter. The customer should receive the letter in the next 7-10 business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details of our letter. If you would like further details, please contact Catherine ***** directly. Please let us know if you have any questions regarding the resolution of our inquiry and thank you for taking the time to bring this matter to our attention

• Initial Complaint

  05/12/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I recently had some gift card fraud of ************ dollars due to an issue with *********** which I thought was legitimate as they had my personal info and hotel information and dates as well. As soon as I figured out it was fraud I contacted FNBO right away and they said the *** dollars had to post before we can dispute the payments. I received a letter saying that since I was part of the fraud and I participated in the fraud they would not cover it and I would have to pay the ************ dollars. I made a contact with them a couple of times and explained the situation to them and they said we are not at fault for mistakes made by our customers. I feel that I was not protected by FNBO even though the fraud involved *********** and the person had my personal info involving my reservation. I would like FNBO to take care of this ************ dollar fraud claim with credit back to my account and also better protections for these situations for other customers as well. .

  

  Business response

  06/09/2022

  Business Response /* (1000, 5, 2022/05/19) */ May 19, 2022 As you requested, we addressed this matter directly with Jonathon ****** on May 19, 2022 by way of letter. The customer should receive the letter in the next 7-10 business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details of our letter. If you would like further details, please contact Jonathon ****** directly. Please let us know if you have any questions regarding the resolution of our inquiry and thank you for taking the time to bring this matter to our attention. Consumer Response /* (3000, 7, 2022/05/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) In response to FNBO's comments I shared the letter with the BBB as it pretty much says I am at fault for this and the response from their fraud team was I should make better decisions when these items happen and blamed me for the bad choice! First the person I spoke with had my reservation info and my credit card info so it's hard to make a mistake when the info is right there saying they are legitimate customer service for *******. They also said they followed through with doing an investigation , I got no calls from anyone asking questions and second they said they followed up with ******* and said the charges were legitimate. Third the intake for the fraud said it would be raised to the highest level possible of their fraud team as it was reported right away to them by me, I did not take a week to make a phone call or dilly dally with making contact with them. I was told that they would do everything possible to protect me in this situation and we're kind and apologetic with me compared to the others I spoke with including the supervisor who contacted me at my request. The response is lacking from them and I would like a more in depth answer from them on this matter!! Business Response /* (4000, 9, 2022/05/26) */ May 26, 2022 As you requested, we addressed this matter directly with Jonathon ****** on May 26, 2022 by way of letter. The customer should receive the letter in the next 7-10 business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details of our letter. If you would like further details, please contact Jonathon ****** directly. Please let us know if you have any questions regarding the resolution of our inquiry and thank you for taking the time to bring this matter to our attention. Consumer Response /* (2000, 11, 2022/05/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) With the lack of response from FNBO on this matter and the cut and paste response I will end my request for this matter, no one at FNBO has called me to speak with me on a professional level and apologize for their words and treatment during this situation. Possibly more training is needed for their departments on how to word and speak with a customer and not blame them for making a poor decision, fraud is a major issue and unfortunately I got caught like many others do as well. Maybe showing more empathy and listening is needed. Yes I get frustrated with phone calls and talking to people but I am more frustrated with how they respond to my situation! I will contact FNBO on this matter directly and let them know that this needs to be addressed with their team!!

• Initial Complaint

  05/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Used my card for a large purchase and within 24 hours the bank has cut my limit almost in half to show i now have almost maxed yhe credit card. $**** fell to $**** simply and clearly because i used the card for $*** charges. What would have put the card at about **% usage is now at **% because the company scammed me into thinking i was allowed to use the card for purchases. This will adversely negatively affect my credit and my families rights to credit use going forward.

  

  Business response

  06/06/2022

  Business Response /* (1000, 5, 2022/05/12) */ May 12, 2022 As you requested, we addressed this matter directly with Jessie ****** on May 12, 2022 by way of letter. The customer should receive the letter in the next 7-10 business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details of our letter. If you would like further details, please contact Jessie ****** directly. Please let us know if you have any questions regarding the resolution of our inquiry and thank you for taking the time to bring this matter to our attention. Consumer Response /* (3000, 9, 2022/05/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) The companies letter is awful. Do they have the right to increase or decrease? YES. Is their reasoning substantial? No, attached are cthe cover letter from FNBO and my ************ proving they are **************************. Business Response /* (4000, 11, 2022/05/26) */ May 26, 2022 As you requested, we addressed this matter directly with Jessie ****** on May 26, 2022 by way of letter. The customer should receive the letter in the next 7-10 business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details of our letter. If you would like further details, please contact Jessie ****** directly. Please let us know if you have any questions regarding the resolution of our inquiry and thank you for taking the time to bring this matter to our attention.

• Initial Complaint

  05/04/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  (1) Sometime at the end of March 2022, I received a bill for my credit card (*********************) with a payment due date of 9 April 2022. The bill had an amount of $****** listed as "Previous Balance." However, I did not receive the previous statement, so I could not contest anything charged as "Previous Balance." (2) I objected several times on the telephone with the credit card company, asking for a copy of the previous bill, where the $****** charges originally appeared. (3) Instead of sending a copy of the previous bill, on three separate occasions the credit card company has sent copies of the same bill with "Previous Balance" listed as $******.

  

  Business response

  06/06/2022

  Business Response /* (1000, 5, 2022/05/12) */ May 12, 2022 As you requested, we addressed this matter directly with Tyrone **** on May 12, 2022 by way of letter. The customer should receive the letter in the next 7-10 business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details of our letter. If you would like further details, please contact Tyrone **** directly. Please let us know if you have any questions regarding the resolution of our inquiry and thank you for taking the time to bring this matter to our attention. Consumer Response /* (3000, 7, 2022/05/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) A request was made for a copy of a bill on 3 occasions. A mere letter will not resolve the complaint unless the bill is enclosed, and the merchant does not promise to do so. Business Response /* (4000, 9, 2022/05/19) */ May 19, 2022 As you requested, we addressed this matter directly with Tyrone **** on May 19, 2022 by way of letter. The customer should receive the letter in the next 7-10 business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details of our letter. If you would like further details, please contact Tyrone **** directly. Please let us know if you have any questions regarding the resolution of our inquiry and thank you for taking the time to bring this matter to our attention.

• Initial Complaint

  05/01/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  15 U.S.C. 1681 section 602 A states I have the right to privacy. 15 U.S.C. 1681 section 602 A Section 2: It also states a consumer reporting agency cannot furnish an account without my written instructions. 15 U.S.C. 1692C (3) states: Without the prior consent of the consumer given directly to the debt collector or the express permission of a court of competent jurisdiction, a debt collector may not communicate with a consumer in connection with the collection of any debt See Page 8 of attachment

  

  Business response

  05/31/2022

  Business Response /* (1000, 9, 2022/05/12) */ May 12, 2022 As you requested, we addressed this matter directly with Cassandra ****** on May 12, 2022 by way of letter. The customer should receive the letter in the next 7-10 business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details of our letter. If you would like further details, please contact Cassandra ****** directly. Please let us know if you have any questions regarding the resolution of our inquiry and thank you for taking the time to bring this matter to our attention

• Initial Complaint

  04/28/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On 10/19/2020 I received a cashier's check in my name which I immediately deposited into my checking account. Acct *********. The bank froze the account because they suspected a scam. A fraud agent thought the money was stolen and he would get it to the rightful owner. There is no scam. It was money owed to me. Agents first name is Andrew. ********************. Warned me not to call him again. I have called the bank here in ****** and they have not responded.i just want the money released. That agent offered no proof to me. He was sure there was a big scam going on. That is not true. I have filed a complaint with the Consumer Financial Protection Bureau. It has only been a few days since I did that. I don't know what else to do. The bank has all the records for you. I just want to have this resolved

  

  Business response

  05/26/2022

  Business Response /* (1000, 5, 2022/05/05) */ May 5, 2022 As you requested, we addressed this matter directly with Judith ********* on May 5, 2022 by way of letter. The customer should receive the letter in the next 7-10 business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details of our letter. If you would like further details, please contact Judith ********* directly. Please let us know if you have any questions regarding the resolution of our inquiry and thank you for taking the time to bring this matter to our attention. Consumer Response /* (3000, 7, 2022/05/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not believe there is any fraudulent activity involved. I would like proof of this.i just have their word that there is fraud. Business Response /* (4000, 9, 2022/05/17) */ May 17, 2022 As you requested, we addressed this matter directly with Judith ********* on May 17, 2022 by way of letter. The customer should receive the letter in the next 7-10 business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details of our letter. If you would like further details, please contact Judith ********* directly. Please let us know if you have any questions regarding the resolution of our inquiry and thank you for taking the time to bring this matter to our attention. Consumer Response /* (4200, 11, 2022/05/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was sent a cashier's check for $***** which I deposited into my checking account. The check was in my name. There is no scam here. If there were why hasn't anyone claimed their missing funds. This was meant to purchase *******. I think the bank made this part of some other big scam. I want this investigated further. Have they discovered who sent me that cashier's check? I want better results.

• Initial Complaint

  04/21/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I accidently paid this bank to much money. I owed them $****** and paid them $******* by accident. I called to get my money back as times are tough and it brought me to a negative money amount in my account. They refused and said I had to call back in 10 days and then it would take another 10 days to refund the money via a check. I have never been late with this card and have paid every month off balance owed. I am so mad. I have no money to live on. I want my money back in my account that they are hording and keeping of mine that I do not owe.

  

  Business response

  05/18/2022

  Business Response /* (1000, 5, 2022/04/28) */ April 28, 2022 As you requested, we addressed this matter directly with David ********* on April 28, 2022 by way of letter. The customer should receive the letter in the next 7-10 business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details of our letter. If you would like further details, please contact David ********* directly. Please let us know if you have any questions regarding the resolution of our inquiry and thank you for taking the time to bring this matter to our attention.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩