Reviews

Penfed has been the epitome of dishonest and criminal. I regret the day I entered into a business relationship with this company after refinancing to a slightly lower rate than a car dealer bridge loan. They showcase their lack of class and coordination as a legitimate organization with their failure to clearly and properly communicate, to accidentally deleting my loan application, to requesting the same documents three times after uploading it as many times, to neglecting to adding my spouse to our loan, to charging me for paper statement when at no time was I given the opportunity to opt out, to now failing to track through their own staffs acknowledgement that we handed over the title from our prior bank/lien holder. The matter of our title getting into their hands started on 7/24 when I got an email stating they were looking for the title. I called the same day, spoke with a gentlemen, and indicated my wife had mailed it from our local post office which I had watched thus occur as I was on vacation at the time. He noted he annotated my file/account. On 8/5 my wife called (541 number) and they noted they had not yet received it and to call back. On 8/8 I called back at 2:42 in the afternoon and talked a gal. She spent time searching their incoming files and found record of receiving the title and conveyed as much to me. Fast forward to 10/21 and PenFed says I never provided the title. The fact is I no longer have the original title nor a copy as I mailed it as requested per their instructions to the Sacramento PO box. Along the way I have been prompt in their correspondence, however they have fumbled on their end. I’ve been banking for decades, have top of the line credit scores, and in no way would I ever jeopardize my standing. This is purely an organization in need of some oversight.