Customer ReviewsforBox Office Ticket Sales

Beware of this company! Purchased two VIP tickets for Sammy Hagar in Noblesville IN back in December, Received invoice stating they were paid for and clearly stated VIP on the invoice. Several weeks ago I recieced the ticket transfer but nothing at all ona the VIP perks. I emailed and got no response the first time. Emailed again and was told I would recieve all the VIP info 48 hours before the show. Never received anything. Emailed again and was called back and was told they had made a mistake and never put in for the VIP (even though I paid for it) and now are sold out. I told her....I have an invoice showing I paid for VIP. How can this happen? No answer... She offered to refund the VIP portion. I told her the only reason we purchased these tickets was for the VIP experience. She all but said I was SOL... I even asked if there was any other perks they would offer to make up for thier huge mistake. I was told no! You can have a refund on the VIP part only and that's it! Never Ever will I do business with them again or do I recommend them! Beware of being ripped off!

Box Office Ticket Sales is a leader in the resale of event tickets and help over 250,000 customers a year experience the thrill of live events. We strive to exceed every customers expectations and in the rarest of occasions such as this one we are unable to. As soon as we identified that there was an error in getting our customer their VIP swag and items we were in immediate communication and agreed to refund them $972. 

Stay far away from this company! My husband purchased a ticket on their website and it was sent with someone else’s name (the original buyer). This wasn’t completely unexpected since they are a reseller, but all other resellers we have dealt with will contact the ticket seller and have them transfer the ticket to the new buyer’s name. The venue that was having the concert said the ticket absolutely has to match the person’s ID. Box Office Ticket Sales does not answer the phone so all of my communication with them was via email. The venue sent me instructions for transferring the ticket which I forwarded to Box Office Ticket Sales. However, they kept sending emails back to me saying it was a valid ticket and there was nothing they could do. I sent them all the information from the venue and they repeatedly told me the ticket was fine. Finally, about 20 emails later when I told them I would be filing a claim with my credit card and leaving a review on this website, they did contact the seller and had him transfer the ticket. However, a few days before the show they sent another email saying something about how the e-ticket was no longer valid and he needed to show a QR code. And, yes, the new ticket with the QR code showed the original buyer’s name. What a joke. My husband went to the venue anyway, and they told everyone in line that they had to show their ID along with their ticket. They checked the IDs of all the people in line in front of him but since he doesn’t look like he’s in his 20’s any more, they didn’t ask for his ID, and he was able to get in. But - if he was younger, he would not have been admitted. This whole experience was ridiculous and we will never do business with Box Office Ticket Sales again.

Thank you for contacting Box Office Ticket Sales. After reviewing the interactions with our customer regarding their ticket and experience with our service team, we agree that this order and fulfillment could have been handled more effectively. We're glad our customer was able to attend the event, however as a courtesy we have also initiated a refund for their purchase.

I purchased Jon B****** tix thinking I was purchasing from the bowl box office as this came up when I quiried the SB Bowl. I paid top dollar for tix just to learn I’m at the back top level as far out as one can be. They wait till 3 days before the concert to release the tix and when I saw the lousy seats I called. Clearly this is an intentional scam as I was told I would get the best seats at that price. They had seats at the front of the venue for half of what I paid and they would not fix the issue. This company should be shut down for fraud. The website looked like the SB bowl site so they are intentionally trying to trick the consumer.

Box Office Ticket Sales is a leader in the secondary market of ticketing. Our website has a vast partner network of resellers who list their tickets for sale across our platform. There are 1000's of sellers who all set their own prices and deliver tickets in accordance with the the industries best practices. Our customer purchased these tickets online after reviewing a seating chart and selected Section D Row Z. Furthermore, every page of our website clearly states we are a resale marketplace and not the box office so there is zero chance this customer should have thought we were the venue. Lastly prior to completing their purchase online every customer including this one must review their order which includes the price, section and row. The time to purchase better seats , likely for a higher price, would have been before completing the purchase and not afterwards. Tickets were transferred to this customer and we hope they enjoy the Jon B****** show tomorrow evening

I thought I was calling Red Rocks Amphitheatre and didn't realize this was a resale company. As soon as I purchased I regretted it. Prices are overpriced which is one thing but they charge 17.5% service fee and $8.95 electronic delivery fee which I didn't realize until later. I paid for concert tickets but will not receive them until 48 hours before the concert--that is very sketchy and I don't know if I'll actually receive them. I thought I might resell them but will not have time. Paid $290 for 2 tickets and they were $120 for 2 direct from venue. PLEASE DO NOT BUY FROM THIS COMPANY!!!

Box Office Ticket Sales is a leading resale provider of event tickets, selling tickets to over 250,000 customers annually. As a marketplace tickets are sold above or below face value. All customers including this one agree to an itemization of all costs associated with their purchase prior to authorizing their sale. The time to question or stop the process is before agreeing to the terms and conditions and not afterwards. Tickets will be transferred to this customer in accordance with the standards of the resale market industry which is no later than 48 hours prior to the event. There is nothing more this customer needs to do accept to enjoy their event in September.

We purchased tickets on Mar 8, 2024. They said we received the delivery online through an email link, but there was no such email link. I spent all day today trying to get hold of someone to find out what happened without any success. All they say is that we claimed the tickets but no such luck. We also had bought event insurance but the level of detail needed and given the time to respond, there was no way we could satisfy everything they asked for. Wasted money and time!!! Avoid buying anything from them. This is a total scam and am very disappointed I fell for it.

We appreciate our customers feedback however their story about the events surrounding their purchase are false. Our team has far exceeded the expectations of the customers purchase, so much so that their tickets were transferred to them one week after purchase which was 3 months before the event. This customer or the other person attending the event did in fact accepted the tickets in march and then has accessed the tickets several times again this week. The purchase of event insurance has nothingt o do with our company boxofficeticketsales.com as insurance is sold through a private 3rd party. wether a customer meets or doesn't meet the parameters of the insurance has nothing to do with our company. Here is a summary clearly demonstrating this customer has been in possession of their tickets for 3 months now:

Date Note:
6/24/24 15:21 Transfer Url accessed from [174.63.180.12]
6/24/24 15:20 cust asked ab their seat nr , adv to check them on their acc as they have already claimed their tix , cust went idle
6/24/24 15:20 Transfer Url accessed from [174.63.180.12]
6/24/24 15:15 Transfer Url accessed from [174.63.180.12]
6/24/24 15:12 Viewed order for website customer support.
3/15/24 15:12 Transfer Url accessed from [174.63.180.12]
3/15/24 13:31 SMS Website Customer Reminder to Download Mobile Tickets is Delivered
3/15/24 13:30 SMS Website Customer Reminder to Download Mobile Tickets is Sent
3/15/24 12:49 Transfer URL uploaded.

This business is an absolute predatory scam. We started off buying tickets for Roger C**** and the Peacemakers directly from the Angel City Music Hall website, the venue at which they were playing. Somehow we got redirected to this scam business. The first hint that something was wrong is that they charged us hundreds of dollars in service fees and other "surcharges". When we actually received our tickets, they had someone else's name on them, which is when we realized we got scammed and bought scalped tickets for an event that was still months away, but there was nothing we could do because we had agreed to buy the tickets without realizing what we agreed to. Still, the internet forums assured us that even though we got fleeced by these scumbags, the tickets were still real tickets, and would be honored at the venue. Fast forward to today, when we went to reserve our hotel rooms in Manchester, NH for the night of the concert, and my wife checked the venue to make sure that everything was still on the up and up... only to discover that Angel City Music Hall is no longer in business and the concert has been moved to Worchester, Massachusetts. Obviously, we had never been informed and would have ended up in the wrong state with a useless hotel room. We live in Vermont and have no interest in traveling all the way to Worchester for a concert, plus all we have are scalped tickets with someone else's name on them for a venue that no longer exists. We are out several hundred dollars for tickets that should have only cost about a hundred dollars or so for the pair. We had always wanted to see Roger C**** and the Peacemakers in person, as they don't make it up north too often, and this predatory company has destroyed any hope of that happening. It was a very expensive reminder that companies like this parasitically attach themselves to legitimate websites, just waiting for the unwary to click the wrong link. Never buy from them, and warn your friends. They are parasites.

We have done a complete review of our records and find no individual with this name or email email address has ever purchased tickets from our company

My wife was the one who purchased the tickets. I will put her name and email address in the information fields below so they are not visible to the public.

I could not access my tickets due the venue I attended in Columbus Ohio did not provide wi-fi access to retrieve the tickets on my phone. The box office at the venue even attempted to retrieve them. I ended up paying for another set of tickets. I am a senior citizen and tried to get my refund. Box Office said it was my fault that I had to pay for two sets of tickets. I am senior on a very tight budget and this really hurts, I paid $185 for tickets I did not get to use. The management showed absolutely no mercy or grace towards a senior citizen. I want a refund. Clarence Campbell

Thank you for contacting Box Office Ticket Sales. We sent our customer very detailed instructions via email on 2/20/24 with a secure link to access their tickets and detailed instructions on how to gain admittance to their event. Tickets were not transferred via TicketMaster nor did the instructions reference ticketmaster. Our customer was advised they would need to access their tickets through the attached link :

****************************************************

Had our customer simply followed the instructions provided we are certain they would not have had any issues. As we delivered our tickets to this customer on 2/20/24 we see no reason why the customer would be entitled to a refund.

Ordered and purchased tickets in November of 2023 to see Andrea Bocelli on April 14, 2024. On April 5th, I get a call and email telling me the tickets I purchased were no longer available claiming they were a second vender, and the tickets could be sold or there was a mistake. They couldn't even give me a good explanation as to how this happened back tracking a couple of times when I called them out on the different stories I was told. In speaking with the Customer Service my options were either a full refund or they offered other seats at a discount. However, in looking at the new seats they were not as good as the original seats I purchased and then looking at the seats they were offering I could get them cheaper buying them from Stub Hub. The customer service rep could not provide me with anyone to contact. They say this rarely happens (how can I believe that) and essentially lost my seats less than two weeks before the concert and all they can say is sorry. I do not see how this is ethical. Do not buy tickets from this vendor. Planned ahead and saved to buy really good seats that cost me over 1,000 to have them taken from me.

Box Office Ticket Sales works with a vast array of trusted ticket sellers that we rely on to fulfill the orders of our 25,000 customers a month. In rare instances tickets become unavailable after purchase. Our seller did offer our customer alternate seats at a discounted rate however the customer declined and chose to be refunded in full. The refund was processed on 4/7/24

3/6/2024 Tickets to Keith Urban's concert in MI went on pre-order sale. I called to order tickets right away to get good seats for my birthday. I unfortunately called Box Office Ticket Sales. Keith was the salesperson. He talked fast and not accommodating with my purchase. I expected good seats purchasing tickets 10 minutes after the sale began. Keith just asked the amount I wanted to spend. I told him as close to $200 as possible for 2 tickets. In that price range, he had available tickets $206.50 each. I agreed if that was the best I could get. He said closer to the stage was over $300 He told me the price of the two tickets, the $8,95 delivery fee and a processing fee of $29.50. I agreed to the total. I looked at my emailed tickets. The seats are only 6 rows from the hill. My credit card company sent me a message stating I had a charge over $500. I reviewed the invoice for the tickets. I was not charged a $29.50 processing fee, but a 29.50 percent processing fee which totaled $123.61. I called the customer service number listed on my invoice. I tried to have a conversation with someone in customer service named Jessica. She was extremely rude which upset me more than anything. She told me there were no refunds as I verbally agreed to the total. I explained how upset I was to find out I paid $63.50 more for a ticket during a preorder sale and ended up with lousy seats. I explained I did not hear Keith say I was being charged a 29.50 % processing fee but thought he said $29.50. She said, "You are an adult and should be able to hear". I was appalled I told her I would have to call my credit card company and dispute the extra charge. She then told me if I do I will be blacklisted. Then she hung up on me. I am very disappointed how this whole thing was handled and at this point, do not even want to go to the concert. I think this is an awful way to treat and speak to someone who is almost 63 years old.

Box Office Ticket Sales is a leading resale marketplace. Every single customer of the 25,000 customers we sell tickets to each month has to absolutely agree to an itemization of all pricing per ticket and service fees. This customer did that. Additionally, our service team delivers outstanding customer experience and this customers recap of their interactions with our team are false. The 29.5% service fee is a resale ticket industry standard.