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Business Profile

Furniture Stores

Nebraska Furniture Mart

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Nebraska Furniture Mart's headquarters and its corporate-owned locations. To view all corporate locations, see

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Nebraska Furniture Mart has 5 locations, listed below.

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    Customer Complaints Summary

    • 237 total complaints in the last 3 years.
    • 82 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/07/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We order new furniture on 1-23-22. We were told the lead time at the day of purchase was 8-10 weeks. It is now June 7th and yet again for the 4th time, we are being told our furniture will not arrive until July 9th. This is the 4th time the delivery date has been postponed. They already took our money for these items and at this time, we have no resolution to when and IF we will ever receive these items.

      Business Response

      Date: 07/11/2022

      Business Response /* (1000, 5, 2022/06/12) */ Hello Jennifer, we apologize for the long delay with getting your order. We understand that the additional wait can be frustrating, and we would be happy to help get this resolved. We have reached out to the vendor, who provided us with container shipping information. We are currently waiting for a response from our transportation team to see if they can give us more details on the whereabouts of your recliners. We do show that the sofa was split off this order, and is currently set for delivery on 07/11/22. If you would like it sooner please let us know! Lastly, we have been advised you were offered a $*** courtesy letter for the inconvenience. We will continue to monitor your order, and as soon as we hear back from our transportation team we will provide you an updated email. If we can help with anything further please feel free to let us know!

    • Initial Complaint

      Date:05/31/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Bed Frame and Mattress from Nebraska Furniture Mart. I financed it through **************. It has been a few months since Nebraska delivered my furniture. The other day I tried to move my bed a few inches and the frame fell apart. I am mediately called Nebraska Furniture Mart to let them know the issue I also informed them that whoever put the bed together did not fasten the screws tight enough, they informed me that I would need to speak to **************. After being transferred to ************** I was transferred back to Nebraska Furniture Mart. Nebraska Furniture Mart said they would send me out a pack of longer screws to fasten the bedframe back together. I was not given an option to replace the frame. I received a letter in the mail a week later telling me they did not have the screws in stock. Yesterday I said on the end of my bed and the frame fell apart. Now I am sleeping on a Tilt. I spent over $**** with Nebraska Furniture Mart I would like to get this resolved.

      Business Response

      Date: 06/29/2022

      Business Response /* (1000, 5, 2022/06/01) */ Hello Gloria, we apologize for the issue you have encountered with your bed frame. We understand this can be upsetting, and we would be happy to see what options we have. First can you please verify the phone number associated with your account, the number provided to the BBB did not match our records. We hope to hear from you soon! Consumer Response /* (3000, 7, 2022/06/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) Yes my Contact Cell ************ Business Response /* (4000, 9, 2022/06/07) */ Thank you for verification, Gloria! We have reviewed your order, and our normal return/exchange policy is 30 days. We show you contacted us just outside the 30 days, so that is why a part order was offered. If you would rather have an exchange we are willing to approve this as a courtesy, however the bed is out of stock until the end of the month. Please let us know if you would like to continue to wait for the part order in hopes it arrives before the bed, or if you would like to cancel the part order and set up an exchange. We look forward to your response! Consumer Response /* (2000, 11, 2022/06/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) Yes I would like a exchange you can cancel the part order. ************************************** so someone will need to contact me for a delivery date.

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