Reviews
This profile includes reviews for Nebraska Furniture Mart's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 109 Customer Reviews
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Review fromOmari R
Date: 10/01/2024
1 starAlways issues at NFM, whether it is broken furniture, used electronics, or shipping wrong items. I purchased an iPhone 16 pro max with accessories , and ended up receiving an empty iPhone box. Called nfm and they required a police report which is fine, supplied all information they requested, still haven't seen my refund or a return label for the accessories since I have no phone. Knowing NFM stole the iPhone which is trackable or just sent an empty box in general, I wasn't even offered any solution for my inconvenience. It's always an issue here , if you're not shopping for clearance items, stay far away. They have bad customer service and terrible credibility.Review fromMITCHELL C
Date: 09/20/2024
1 starAlmost 4 weeks ago, we purchased over $10,000 of furniture from Nebraska Furniture Mart in The Colony, TX. In the first week we recieved about 30% of the furniture. Only bits and pieces of the complete sets. Since then, they have continually lied to us about the availability of the furniture and when it can be delivered. It is very difficult to talk to someone and you can't get a manager to get help.Review fromLaura V
Date: 09/17/2024
1 starLaura V
Date: 09/17/2024
I purchased a couch from NFM about seven months ago, and it’s already falling apart with strings coming loose everywhere. Despite the store and manufacturer claiming that this is “normal wear and tear,” I don’t believe this kind of deterioration in such a short time should be considered acceptable, especially for a piece of furniture that cost over $1,200. When I reached out for a solution, I was disappointed to hear that no repair options were available because it wasn’t considered a “vendor defect.” NFM did offer to reduce the restocking fee from 25% to 10% as a one-time courtesy, but this still leaves me out of pocket for a couch that didn’t even last a year. I appreciate the gesture, but it doesn’t make up for the poor quality of the product. I’ve had a really frustrating experience and will think twice before shopping at NFM again. For a company of this size, I expected better customer service and product reliability.
Nebraska Furniture Mart
Date: 09/19/2024
Thank you for your feedback. As the retailer NFM has a 30- day return and exchange period from the date of delivery. This can be viewed at that following link Returns & Exchanges | Nebraska Furniture Mart (nfm.com). After that we do work within the manufactures warranty guidelines they provide for coverage. We would be happy to resubmit the pictures with the vendor (Fine Home Limited) for reconsideration. I am happy the team was able to offer a resolution outside our return period and the manufactures warranty. We did offer the return as a one-time courtesy with a fee because you have had use of the couch since February with no other issues with the unit. I do show you were provided an additional month (10/14/24) to see if SquareTrade could offer any assistance under the coverage they provide and then let us know if you would like to proceed with the pickup and reselection. I know it's disappointing when something does not meet our expectations, and we certainly appreciate your understanding we are doing what we can to assist you.Review fromMelissa T
Date: 09/11/2024
2 starsMelissa T
Date: 09/11/2024
Hi I received a 1300 dollar couch and it was replaced once already so now there coming to return for a found I've been waiting from 11:30 - 2:30 mind you that's over the 2hour window they gave me by an hour already.Now I'm waiting it is 3:52 and I am still waiting now how are they doing me any courtesy for a product they already having to return for the second time so now WHY would I want to go there to buy something again I am super confused wheres the excellent customer service here oh and we called they were suppose to be here a half hour after 3:14 pms call it's 3:56 and NO THEY R NOT HERE omg really trying to remain calm I've been doing nothing but waiting and waiting Now what is fair we'll for starters the review now let's see if they respond and how What is fair here never been in this situation?Anyone please comment !!!!!!!!!Nebraska Furniture Mart
Date: 09/13/2024
Thank you for your feedback. NFM's delivery time frames are a 3-hour estimated window that is why your window was between 11:30-2:30. NFM does not offer a 2-hour delivery window. I am sorry for any misunderstanding and if this was not clearly explained. The call ahead notification can only be estimated as well. Our delivery teams do the very best they can to arrive within those times provided unfortunately, we are not able to guarantee the time frames because unforeseen issues can arise that are out of our control. We do recommend scheduling your delivery on a “free” day to avoid other scheduling issues. Thank you for your understanding and for choosing NFM.Review fromChris F
Date: 09/01/2024
1 starHorrible after the sale treatment. I ordered a part for my couch back in April and was promised it would be here in 6-8 weeks and till this day haven’t received it. They say the same story every time I call. We will send a message to the manufacturer. Sorry we can’t give you a refund and we can’t do anything for you so have a nice day!! Never would I ever purchase anything from them.Review fromJeff P
Date: 08/08/2024
1 starJeff P
Date: 08/08/2024
I cannot explain how disappointed I am with NFM. In October 2023, we purchased a dining room table, chairs and server. It was high end Amish and we paid almost $6300 for it. Fast forward to June 2024. We noticed the table faded exactly where we had a simple fabric runner. So now it looks like there's a strip running down the middle of the table. NFM sent someone out to look at it and he could not explain how this could have happened. Now they're telling me that the manufacturer does not consider this to be a defect and they are not responsible. NFM offered me $150 to settle it. I refused of course. Then I spoke to a "manager" and they came back and offered $300. After some haggling and it was obvious they were not going to replace the table, we settled on $550. Needless to say, I'm done with NFM.Nebraska Furniture Mart
Date: 08/09/2024
Thank you for your feedback and I am sorry to hear about the disappointment. I know it's very frustrating to hear that the issue was not able to be covered. I did review the order and claim to see if the extended warranty was purchased. Generally, this will cover issue considered accidental but unfortunately, that was declined at the time of purchase. I wish I had better news and appreciate your understanding.Review fromMatt R
Date: 07/27/2024
1 star10+ year customer. Moved to FL 3.5 years ago. I randomly get an email from my credit monitoring service that my score has dropped because I closed an account. Turns out if your don’t buy anything in 3 years they close the account. The most notice they’ll claim you receive is small font on a statement. Well I never received a statement. All my mail is scanned in. Only the online statements. I was never email that my account was going to be closed, nothing. Horrible customer service. I won’t order another thing again. Ridiculous.Review fromJoseph H
Date: 07/16/2024
1 starJoseph H
Date: 07/16/2024
Purchased baby furniture in May 2024 was told would be available for pickup in the middle of July 2024, right before our baby is due, which was perfect. Now it says not available for pickup until August 2024. They need to be honest and up front about items they say are not in stock and the likelihood that the item wont be available even at the estimated time. We purchased baby furniture from them with our first child and had the same thing happen where we ended up waiting 6 months over the estimated arrival date. If they would have been up front about this we would have purchased a different baby set that was actually in stock. This seems to be a recurring theme with their out of stock items. I called the store to pick up the floor item and they said no because it was a high demand item. So just FYI there's no telling how far back in the line you will be waiting for an out of stock item.Nebraska Furniture Mart
Date: 07/19/2024
Hello Joseph,
Thank you for sharing your feedback. Congratulations on your new baby! We apologize for the inconvenience caused by the out-of-stock items. We understand how time sensitive baby furniture can be. Our Sales team provides the most accurate estimates available at the time of sale, however, the estimated arrival dates may change due to manufacturer supply chains, production, and transportation schedules. We want you to receive your purchase as soon as possible and managed to secure the floor model for the hutch/bookcase for you. The remaining order for full size rails is neither on display nor in stock yet but is estimated to arrive in early August which we hope to get to you sooner. Please let us know if there is anything further we can do to help and we hope to see you and your family again soon!Review fromShantel L
Date: 07/09/2024
1 starHorrible delivery service . I order furniture from NFM ks location , the driver was suppose to either leave the items at my front door or set the item in my garage, this young man pulled up set my furniture at my garage door and then knocked on my door and walked away , when I got to the door he was walking back to his truck I asked him why didn’t he knock on my door before he sat my furniture outside of my garage . He said “well the door was open the entire time” . I am 9 months pregnant and My husband is current working so my future will be sitting outside my house for 8 plus hours and it’s expected to rain in my area today . I’m highly upset and will never order from NFM if that’s the type of service that I’m going to receive from their delivery drivers . Really considering returning my furniture due to poor serviceReview fromSuzanne K
Date: 06/26/2024
1 starSuzanne K
Date: 06/26/2024
I bought a couch loveseat and recliner the end of April. They told me I would have it by the end of June. Now they tell me because I live so far out. In the state that they only deliver once a month. And I will only get the recliner in June and have to wait until July for the rest. They should not promise if they can’t follow through. I wish I had read other reviews, probably never would have bought from them. Even the day I bought it the salesman ran from one customer to the next and kept me waiting. Not professional at alll. Would recommend another furniture store. You can bet I will check everything over carefully. Seems they do not appreciate their customers.Nebraska Furniture Mart
Date: 07/01/2024
Thank you for reaching out. I am sorry to hear about the delay with your order and understand that is a frustrating situation. The dates we provide are given to us by the manufacture and are estimated only. It is based on their stock availability to ship and transportation. Our delivery zones are based on your zip code and the distance from the store. If you are outside our local delivery area it will limit the days and times we will go to your area. The trucks do fill up quickly because of the limited space and times we go out. I am showing we did try to get this order on the same truck as your other order however, bit was at capacity and would not fit on the truck. I do wish I had better news for your and appreciate your feedback.
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