Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started a Commercial Auto Policy on 2/19/2025 with this business, one of the questions listed on the application is in regards to "providing loss runs" I explained to the representative that I do have loss runs dating back 2020 to 2021 but not 2022 and that since 2021 we have not operated or conducted any business due to myself having a medical condition. I was further instructed by the rep to email the loss runs I have, along with a statement explaining why i did not have other loss runs and it would be acceptable. After submitting exactly that information I received an email from underwriting stating that they would be canceling the policy for not providing complete loss runs dating back to 2/2022. This email contradicts everything else that was stated to me by the previous rep. The amount of $1,331.50 was charged to my credit card during my financial hardship and I am not able to conduct business now due to them providing inaccurate information. This is a burden on my family and business. This is what the email stated; Good afternoon, Thank you for the provided document. UW has made the following decision based on what was given. When the policy was bound and they confirmed the policy with "I agree to provide a claims history (also known as a "loss run") that matches the information in this application for the last 3 years within 30 days of 02/20/2025" answered "Yes". We require complete and continuous loss history dating back to 02/2022 as a condition of this policy. Failure to provide the required documentation will result in cancellation of this policy.

  

  Business Response

  Date: 02/26/2025

  We are in receipt of the consumer’s complaint. Thank you for bringing this inquiry to our attention. Due to the confidential relationship between biBERK Insurance Services, Inc. and its policyholders, we cannot disclose specific details in a public response. Although we cannot disclose specific details in a public response, a member of our Customer Service team communicated with the consumer directly by email on February 20, 2025. Please be advised, the Company properly investigated and addressed the issues in the complaint. Good faith efforts were made to resolve these concerns consistent with the Policy terms and conditions and applicable law. Our decision may not be the resolution the consumer requested; however, our decision stands and we consider this matter closed.

  Customer Answer

  Date: 03/13/2025

  
  Complaint: ********
  
  I am rejecting this response because: We have NOT reached a mutual agreement and the above-mentioned company still owes us money.
  
  Sincerely,
  
  ***** ****

  

  Business Response

  Date: 03/14/2025

  We are in receipt of the consumer’s rebuttal to our response. Although we cannot disclose specific details in a public response, we addressed the consumer’s concerns in our previous response to the complaint. Accordingly, we consider the matter closed regarding our decision.

• Initial Complaint

  Date:02/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started a small business last year with a Van I purchased. I do Courier work with this van. When I requested BiBerk insurance for this van I was put on a commercial auto policy with a monthly premium of $1178 per month. I was new to this, and did not realize they put me on the wrong insurance, as I contracted with a Courier company to run their freight as an independent contractor. I was uneducated on what type of insurance to get, but was told over the phone this was right for me. I have recently made changes to my business, specifically the DOT FMCSA status. I was originally classified 1 commercial vehicle, but was told by them in November, 2024 to change this status to 0 commercial vehicles because the GVWR was under 10,000 pounds. I began calling and emailing BiBerk, who was not responding to them, and told me over the phone there was no change they could make to my premium. Several months went by and I kept paying the premium, until yesterday, I finally switched to another insurance company. BiBerk told me they will not change the premium until next August. I requested to cancel the policy. They will not do it for me without some additional proof I have new insurance. My new insurance is much lower. I want BiBerk to understand it ignored my requests to change, and now is ingoring my requests to cancel. I would appreciate premium payments returned starting with last November when DOT# 4272554, MC# MC-1659523-C changed its authority to 0 commercial vehicles. Please help me, they are uncooperative.

  

  Business Response

  Date: 02/21/2025

  We are in receipt of the consumer’s complaint. Thank you for bringing this inquiry to our attention. Due to the confidential relationship between biBERK Insurance Services, Inc. and its policyholders, we cannot disclose specific details in a public response. Although we cannot disclose specific details in a public response, a member of our Customer Service team communicated with the consumer directly by phone and email on February 20, 2025. Please be advised, we were unable to resolve this matter to the consumer’s satisfaction. Our decision remains; however, we will review and consider new information the consumer promptly presents to us directly. The consumer may provide this information by email to ************************** or by calling ***** ******** Monday-Friday, 7:00 a.m. – 9:00 p.m. EST. The consumer should reference the policy number in the communication. 

  Customer Answer

  Date: 03/21/2025

  
  Complaint: ********
  
  I am rejecting this response because:
  

  I thought biBerk was done billing me for insurance that was wrongful and which was no longer needed for my vehicle, however I guess I am not correct. I recently went through the FMCSA process of filing for out of business status. This is a serious financial hardship for me, and want to be out of these insurance payments officially. According to a letter biBerk sent me, my policy was cancelled on March 7, 2025. Everything was starting to look good for me again, I was done with this long process of cancelling the policy. However, on the same day I received another letter from biBerk notifiying me that the policy was reinstated. This is alarming. Are you saying it is cancelled or not? Why don't you know this looks to be malicious on your part? If biBerk has cancelled the policy, and no more premium payments are to be charged to my business or me, I will be very happy. However, it looks like they have again found a reason to force me to pay them monthly premiums indefinitely. I can't communicate the word 'cancel' to you any better. I thought we agreed over the phone to cancel the policy. Why did I receive this reinstatement notice? Ohh, and also I was billed $1186 for the premium due March 15, 2025. I have disputed the payment with my credit card company, which I am sure biBerk does not have any comments to give me about that. Please help me by cancelling this policy. I do not wish to be insured by you any more. It's that simple. I went through the rigorous process. There should be no need to charge me any more. Please stop doing so at this time. No more threatening e-mails or calls are wanted.

    
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 03/31/2025

  We are in receipt of the consumer’s complaint. Thank you for bringing this inquiry to our attention. Due to the confidential relationship between biBerk Insurance Services, Inc. and its policyholders, we cannot disclose specific details in a public response. Although we cannot disclose specific details in a public response, a member of our Customer Service team communicated with the consumer directly by voicemail and email on March 28, 2025. Please be advised, we have not received a response from the consumer. However, we will work with the consumer directly to resolve this matter when the consumer responds.  

• Initial Complaint

  Date:02/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 27th 2024, I called Biberk for a business insurance quote. The phone representative asked me on a recorded line about any accidents I’ve had within the last 3 years. I told him yes, which ones I were at fault for and which ones I wasn’t. Based off that information they gave me a quote. I asked *** ****** ****** would my quote change at anytime not including any new infractions on my driving record. He told me no. I signed up for the insurance that day, November 27th. On January 17th 2025, I received a email saying my insurance is being endorsed and almost doubling in price, based off of accidents that were already on my record when I got the quote. One accident is being labeled as “property damage accident” but they’re trying to force fault on me. Even when I have documentation from the other parties insurance stating that they took responsibility and I wasn’t at fault/liable. Now, since I’ve sent in several supporting documents they’re claiming “it may not directly impact fault”, when that was their whole argument initially. Multiple different Biberk phone representatives have told me numerous different reasons for the increase. It’s never the same story. The Supervisors are very unprofessional. They want to go back and forth with the customer when I’m remaining professional. On one call they tried to turn the definition of a “quote” to a estimate. Those two are not the same. This company is very sneaky and deceptive. I would not recommend to anybody.

  

  Business Response

  Date: 02/26/2025

  We are in receipt of the consumer’s complaint. Thank you for bringing this inquiry to our attention. Due to the confidential relationship between biBERK Insurance Services, Inc. and its policyholders, we cannot disclose specific details in a public response. Although we cannot disclose specific details in a public response, a member of our Customer Service team communicated with the consumer directly by phone on February 21, 2025. We are continuing to work with the consumer directly to resolve this matter.  

• Initial Complaint

  Date:02/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Requesting a resolution to an insurance matter that has been unresolved since May 2024

  

  Business Response

  Date: 02/12/2025

  We are in receipt of the consumer’s complaint. Thank you for bringing this inquiry to our attention. Due to the confidential relationship between biBERK Insurance Services, Inc. and its policyholders, we cannot disclose specific details in a public response. Although we cannot disclose specific details in a public response, a member of our Claims team communicated with the consumer directly by phone on February 12, 2025 and left a voicemail. Please be advised, we have not received a response from the consumer. However, we will work with the consumer directly to resolve this matter when the consumer responds.  

• Initial Complaint

  Date:02/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just became a policy holder with a ibero and I need ti get my service provider as a holder and following some technicalities that bobeei are making a hard time to accomplish and causing a delay that can place my small business in risk to lost this contract. I can’t move forward and get more assignments from the company because bobeei are not being able to attend my request with respect. It’s only a matter of bureaucracy that could be solved already but today should be day to get my certificate and they returned me asking me nonsense question about address and waisting my time and making me lose money. My insurance has been denied over and over because they don’t know how to attend my requests My policy number. **********

  

  Business Response

  Date: 02/10/2025

  We are in receipt of the consumer’s complaint. Thank you for bringing this inquiry to our attention. Due to the confidential relationship between biBERK Insurance Services, Inc. and its policyholders, we cannot disclose specific details in a public response. Although we cannot disclose specific details in a public response, a member of our Customer Service team communicated with the consumer directly by phone on January 6, 2025. Please be advised, that the Company properly investigated and addressed the issues in the complaint. Good faith efforts were made to resolve these concerns consistent with the Policy terms and conditions and applicable law. Our decision may not be the resolution the consumer requested; however, our decision stands and we consider this matter closed.

• Initial Complaint

  Date:01/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 25, 2024, I contacted BiBerk Insurance to obtain a workers' compensation quote for myself. During the call, I explained that my work involves installing advertisements on the sides of buses. I was quoted a policy requiring a $76.80 down payment, followed by nine monthly payments of $48.32, totaling an annual of $426.00. I proceeded with the purchase, paying the initial $76.80 via credit card, My policy number was issued as **********.. Upon reviewing the documents, I noticed an error in the Business Description, which classified my work as “Advertising – No Sign Installation.” This does not reflect my actual job duties. I promptly contacted Customer Service to request a correction and was informed that my case was under review by the Underwriting Department. On or around June 4, 2025, I received an email from ***** ****, requesting photos of the advertisements I install on buses. I provided the documentation, I was told ********** would be canceled and replaced with a new policy that accurately reflected my job responsibilities. On June 18, 2025, I received a new policy, **********, with a total premium of $8,160.00—a drastic and unexpected increase. Had I been informed of this cost initially, I would have never agreed to the policy. I immediately contacted Customer Service to request the cancellation of the policy, I was instructed to submit a written cancellation request, which I did. I was also informed that the policy could be canceled retroactively , May 25, 2024. However, on August 30, 2025, I received an email stating that I owe an "estimated audit balance" of $3,209.20 for policy **********—a policy I never agreed to. This. I've been bombarded by collection agency and Lawyers with emails and phone calls, they've even call my wife on hers personal phone.

  

  Business Response

  Date: 02/05/2025

  We are in receipt of the consumer’s complaint. Thank you for bringing this inquiry to our attention. Due to the confidential relationship between ********* *** **** ********* ******* and its policyholders, we cannot disclose specific details in a public response. Although we cannot disclose specific details in a public response, a member of our Sales team communicated with the consumer directly by phone on February 5, 2025. We are continuing to work with the consumer directly to resolve this matter.  

• Initial Complaint

  Date:01/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My auto commercial insurance company called Biberrk switch the rate without letting me know now, although I have automatic payment so they stop taking the payments for three months then they hit me with monthly abill 300% higher than the previous policy, and they are threatening me with collections

  

  Business Response

  Date: 01/27/2025

  We are in receipt of the consumer’s complaint. Thank you for bringing this inquiry to our attention. Due to the confidential relationship between biBERK Insurance Services, Inc. and its policyholders, we cannot disclose specific details in a public response. Although we cannot disclose specific details in a public response, a member of our Customer Service and Compliance team communicated with the consumer directly by phone on January 21, 2025, and by email on January 22, 2025. Please be advised that the Company properly investigated and addressed the issues in the complaint. Good faith efforts were made to resolve these concerns consistent with the Policy terms and conditions and applicable law. Our decision may not be the resolution the consumer requested; however, our decision stands and we consider this matter closed.

• Initial Complaint

  Date:01/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a workers compensation insurance policy with biBerk and was being billed by ***** ***** ********* ****** ** ****5. My policy number is ********** and the policy period was 5/11/24 through 5/11/25 however I was notified that my policy was being canceled due to non payment as of September 24, 2024. Payments were being withdrawn monthly and I was unaware of any issue regarding payment. After a little research through my bank as well as in the insurance company I realized the payments being withdrawn from my account were not being applied to my policy. They were in fact being paid to policy number ********** which is not my policy number and according to someone at biBerk is not an active policy number. A total of 5 monthly payments amounting to $5,600.52 from September 13, 2024 to January 12, 2025. Once I was made aware of the payment issue I immediately contacted biBerk informed them that payments have been withdrawn and if there was a discrepancy or lack of payment I should have been contacted before cancelling my policy. They informed me that they had tried to reach me however the contact information was changed and incorrect. I have since tried to contact ***** who set up my policy to no avail. She has changed my contact information and charged my account without paying my policy. My policy has been cancelled, I am being audited and I have been robbed of $5,600.52. I will be attaching screen shots containing proof of payment from my account towards the incorrect policy number. Please assist me in any next/further steps I need to take.

  

  Business Response

  Date: 01/30/2025

  We are in receipt of the consumer’s complaint. Thank you for bringing this inquiry to our attention. Due to the confidential relationship between biBERK Insurance Services, Inc., and its policyholders, we cannot disclose specific details in a public response. Although we cannot disclose specific details in a public response, the Company contacted the consumer on January 23, 2025, and is currently working with them to resolve this matter. 

• Initial Complaint

  Date:01/17/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Policy Reinstatement Needed

  

  Business Response

  Date: 01/27/2025

  We are in receipt of the consumer’s complaint. Thank you for bringing this inquiry to our attention. Due to the confidential relationship between biBERK Insurance Services, Inc. and its policyholders, we cannot disclose specific details in a public response. Although we cannot disclose specific details in a public response, a member of our Customer Service team communicated with the consumer directly by phone and email on January 21, 2025. Please be advised, we have not received a response from the consumer. However, we will work with the consumer directly to resolve this matter when the consumer responds.  

  Customer Answer

  Date: 02/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Lookimg forward to next steps. 
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:01/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Complaint Regarding Unjustified Policy Cancellation and Misleading Information I am writing to file a formal complaint against Biberk Insurance regarding the unjustified cancellation of my insurance policy and the provision of inaccurate and misleading information by their representatives. I recently made a payment for one of my three insurance policies with Biberk Insurance. Despite making this payment on the due date (1/10/25) before midnight, my entire policy was subsequently canceled. This cancellation follows a pattern of inconsistent and inaccurate information provided by Biberk Insurance representatives. For instance, I have experienced multiple instances where representatives have stated my policy payment was due on a date earlier than the actual due date, leading to unexpected policy cancellations. This lack of clear and consistent communication has caused significant inconvenience and frustration. I request that Biberk Insurance immediately reinstate my canceled policy and investigate the circumstances that led to this unjustified cancellation. Furthermore, I urge Biberk Insurance to address the issue of inaccurate and misleading information provided by their representatives.

  

  Business Response

  Date: 01/15/2025

  We are in receipt of the consumer’s complaint. Thank you for bringing this inquiry to our attention. Due to the confidential relationship between biBERK Insurance Services, Inc. and its policyholders, we cannot disclose specific details in a public response. Although we cannot disclose specific details in a public response, a member of our Customer Service team communicated with the consumer directly by phone on January 13, 2025. Please be advised we have reached a satisfactory resolution of this matter with the consumer.  

  Customer Answer

  Date: 01/16/2025

  
  Complaint: ********
  
  I am rejecting this response because: I did speak with a representative from Biberk. However, the rep was rude and over talked and did not listen to anything I said. Asked for a supervisor and the rep refused, but did advise the supervisor would call me back. To date I have received no response from the supervisor at Biberk. I received an email today, again being harassed  with numerous calls with a follow up email telling me to set up auto pay. I would like to have control over my money and do not have to set up auto pay if I do not want to. Completely unacceptable. The call I had with the rep I was only forced to make the payment of the $62.92 to have my policy updated and was advised my annual term ended in March.
  
  Sincerely,
  
  ******** *************

  

  Business Response

  Date: 01/22/2025

  We are in receipt of the consumer’s complaint. Thank you for bringing this inquiry to our attention. Due to the confidential relationship between biBERK Insurance Services, Inc. and its policyholders, we cannot disclose specific details in a public response. Although we cannot disclose specific details in a public response, a member of our Customer Service team communicated with the consumer directly by phone on January 17, 2025, and left a voice message asking to return our call. Please be advised, we have not received a response from the consumer. However, we will work with the consumer directly to resolve this matter when the consumer responds.