ComplaintsforMilan Laser Hair Removal

• Initial Complaint

  08/22/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I went in to Milan on 7/31/24 for my first consultation and had my first treatment the same day. I was pressured into signing up for the package, high pressure sales, loan and costs not explained at all. They did not mention the amount of services would be $11,119 nor $5000 for the financing amount. I would have never signed up for the financing; I would have made sure with my parents. I am a student, no income; and was never told that this was a loan nor details about it ie payment agreement - annual rate of 19.9%. for credit. I was asked to sign on an IPAD two spots, so small could not read any of the documents. No copies were provided to me when signing on checkout. They told me was for services that day.Later when I called office requesting copies of this contract on 8/19; they were then sent to my email only. On 8/1/24 I also called their office; explaining I had been in pain after first treatment, and I wanted to cancel all future services. Next appt for second treatment cancelled for 8/31. I cannot have any more treatments; pain was so bad. Was told a RN would call back RE; pain issues on 8/20. Nobody called back, been 3 days later. My mother called 8/19 to talk with the clinic manager, for cancelling any future services. (asked for the contracts to be resent - sent to my email later in day) Also called 8/20, left message for manager to call me back, was in a mtg. Did not call back rest of day, next day either. I clarified if Fri am would I get a call back? At this point, so much run around-ridiculous, not assisting on cancelling of any future services. Not able to have any more treatments due to the pain. How did I qualify for this loan without any SS info given? Ridiculous. Please help me have Milan Laser Hair Removal to cancel any future listed amounts due; payments for me which are not even rendered. Help me to cancel any payment agreements and refund all funds back to Synchrony bank. I just want my contract voided. Thankyou.

  

  Business response

  08/30/2024

  ******* ******** became a client of Milan Laser Hair Removal on July 31, 2024, when they participated in a free consultation. At the conclusion of the consultation, ******* ******** purchased laser hair removal. Their choice of payment was a Synchrony Bank loan and Milan Funding. In our purchase agreement with ******* ********, they signed and agreed to all sales being final and scheduled their first treatment.

  
  On August 22, 2024, Milan Laser was informed that ******* ******** filed a complaint with the BBB. A member of Milan's Client Services Team attempted to reach ******* ******** via phone and sms message on August 23, 2024, via phone and sms message on August 26, 2024, and via phone and email on August 28, 2024. We were not able to connect with ******* ******** to address their concerns. 
  
  At Milan, we pride ourselves in providing exceptional customer service, and delivering exceptional laser hair removal results. Our results are guaranteed and customer satisfaction is our priority. If we are able to connect with ******* ********, we would be happy to address their  concerns and come to an amicable resolution.
  

  
  

  Customer response

  09/10/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  08/18/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This company has contacted me numerous times via text about coming in to get a free hair removal laser treatment and have a consultation. When I inquired about their pricing, they were wouldn’t give me anything over a text or over the phone. I finally decided to give them a try because I was curious about their pricing. I was definitely on guard as I thought many of their questions were odd when I arrived. They asked to see my drivers license. I’ve never had an aesthetician or laser place ask for my license. The woman brought me into a room and proceeded to ask me odd questions like did my husband know I was there, did he financially support me, etc. When I asked about getting my free laser treatment, she said “oh we’re too busy for that today, you would have to come back for that”. There was no one else in their office when I was there. They had me watch a 5 minute presentation making claims that they have lasers no one else has (which I know other places have YAG lasers, too). Then I told her I just wanted to know how much it cost. So she said sure, just enter a little of your information in this computer. It asked for my social security number! I refused and she said that’s just so we can identify you. I later learned that would I would have been applying for a loan! She finally showed me some pricing which was supposedly 50% off. The pricing was outrageous. $6,000 for bikini area only! Over $10,000 for a pkg that included multiple body parts. They try to tell you they are unique because you get lifetime treatments. You would need to visit them over a 100 times for this to pay off. You can get good results after 6-8 visits. I told her this was definitely not the place for me and left. They bait and switch you to come in by promising a free laser treatment. I have multiple texts about the free treatment! They also try to prey on women of color stating numerous times that they are the only place that can treat dark skin. I don’t want others to get scammed.

  

  Business response

  08/26/2024

  In response to the complaint from ***** ******

  ***** ***** became a client of Milan Laser Hair Removal on August 6, 2024, when they participated in a free consultation.  

  On August 18, 2024, Milan Laser was informed that ***** ***** filed a complaint with the BBB. A member of Milan's Client Services Team spoke with ***** *****, resolved their concerns and offered an appropriate solution.

  At Milan, we pride ourselves in providing exceptional customer service, and delivering exceptional laser hair removal results. Our results are guaranteed and customer satisfaction is our priority. ******** complaint was handled quickly and we are happy to have resolved this concern.
  

  
  

• Initial Complaint

  08/17/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  On Sat. 08/10 I went for a consultation. During the consul I asked if I could enter my payment information later on and take time to review the contract but I was told that I would not be able to move forward without entering my information but it could be changed at a later time. I was not able to properly review/understand the contract during my consultation and was not properly informed of it being a “loan”. After I was able to get home and further review it, I realized that due to unexpected financial hardship I could not move forward with this contract. Later that same night 08/10 8:09pm I sent an email to the clinic manager whom I had my consultation with, making my intention/request for a cancellation of my contract and future appointments with Milan Laser. Since Milan is closed on Sun I called the phone line on Mon 08/12 where I once again made my intention to cancel my contract clear and confirmed with the phone rep that my email sent to the clinic manager was all I could do to initiate this cancellation. I called the phone line again on Tue, seeing if there was a chance the manager was available in the office, I was informed they were out. The manager was able to get back to me on Tue 8/13 7:38pm, they informed me they received my cancellation request and will do their best to work on submitting a cancellation ticket for me and not to worry. They reiterated they were busy that week and that they would try to reach back to me by Friday night at the latest. I called the phone line again on Wed 8/14 to cancel my future appointments to avoid any no-show fees and confirmed with the phone rep there was nothing else I could do/ needed to do to show my intention to cancel. I was informed that there was nothing else I could do at the time and they had received my request to cancel on 8/10 and a ticket was created. On Fri 8/16 7:45 the clinic manager reached out and said they can't do anything till next week they're back in office.

  

  Business response

  08/20/2024

  In response to the complaint from ****** ******-
  ****** ****** became a client of Milan Laser Hair Removal on 8/10/24 when they participated in a free consultation. At the conclusion of the consultation, ****** ****** decided to purchase laser hair removal. Their choice of payment was an external lender. In our purchase agreement with ****** ******, they signed and agreed to all sales being final and scheduled their first treatment. 
  On 8/19/24  Milan Laser was informed that ****** ****** filed a complaint with the BBB.  A member of Milan's Client Services Team spoke with ****** ******, and found that they chose to discontinue future treatments. At this time, it was determined to refund ****** ****** for the treatments they have not yet received. 
  At Milan, we pride ourselves in providing exceptional customer service, and delivering exceptional laser hair removal results. Our results are guaranteed and customer satisfaction is our priority. ****** ****** complaint was handled quickly and we hope to see them in the future when they are ready for laser hair removal.
  
  

  Customer response

  08/20/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I want to commend the support team for their quick response and resolution to my situation!
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  08/12/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  A couple of years ago I had a consultation with Milan Laser for hair removal. Something that happened that later on I noticed was weird, was that they mentioned (after the fact) that we could not make direct payments for service to Milan laser, instead we were taking out a loan with a 3rd party group. The establishment did not inform us of this. Only after we signed the contract did we learn that this was a loan, with a separate company. Therefore with this contract we are binded by to make payments until this is paid off. Unfortunately, however, the establishment has been in many cases, acting very unprofessional. They will message me and friends sometimes the day before, most recently just a couple days before my appointment, cancelling my session. This is the second or third time I’ve seen this. This is extremely unacceptable and unprofessional, and quite frankly despicable, considering the fact that we are making continuous payments for our loan that we took out for treatments. The way Milan laser has canceled appointments for myself and my sister multiple times is beyond comprehension, as their prices are extremely high and we are constantly making payments every single month. I would not trust this establishment and I wish someone would have informed me of this before being stuck with them.

  

  Business response

  08/13/2024

  In response to the complaint from ******* *****, 
  ******* ***** became a client of Milan Laser Hair Removal on 6/25/22 when they participated in a free consultation. At the conclusion of the consultation, ******* ***** purchased laser hair removal. Their choice of payment was through an external lender. In our purchase agreement with ******* ***** they signed and agreed to all sales being final and scheduled their first treatment.
  On, 8/12/24 Milan Laser was informed that ******* ***** filed a complaint with the BBB. A member of Milan's Client Services Team spoke with ******* *****, resolved their concerns and offered an appropriate solution.
  At Milan, we pride ourselves in providing exceptional customer service, and delivering exceptional laser hair removal results. Our results are guaranteed and customer satisfaction is our priority. *******'s complaint was handled quickly and we are happy to have resolved this concern and to continue to be a part of their hair-free journey.
  
  

  Customer response

  08/13/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  08/04/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  They kept taking my money out my bank account several times without treatment of laser hair removal. We spoke many times about placing my account on hold until I am able to pay again. They are well aware that I am going through financial hardships yet they kept violating my rights as a customer. I am extremely furious

  

  Business response

  08/05/2024

  In response to the complaint from ****** ******. 

  ****** ****** became a client of Milan Laser Hair Removal on 12/16/22 when they participated in a free consultation. At the conclusion of the consultation, ****** ****** purchased laser hair removal. Their choice of payment was through Milan Funded. In our purchase agreement with ****** ******, they signed and agreed to all sales being final and scheduled their first treatment.

  On 8/5/24, Milan Laser was informed that ****** ****** filed a complaint with the BBB. A member of Milan's Client Services Team spoke with ****** ******, resolved their concerns and offered an appropriate solution.

  At Milan, we pride ourselves in providing exceptional customer service, and delivering exceptional laser hair removal results. Our results are guaranteed and customer satisfaction is our priority. ****** ******’ complaint was handled quickly and we are happy to have resolved this concern and to continue to be a part of their hair-free journey.
  

  
  

• Initial Complaint

  08/02/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I purchased services from Milan then had medical issues come up where the services would be contraindicated. I tried to text the number from the business card provider by the rep who had said, “Text this any time!” just to receive an error message. I was able to call the ************* number and they got me in touch with the rep who told me she understood I wouldn’t be able to receive the services for the foreseeable future but didn’t know how to process the refund and would contact her regional manager. It’s been two weeks (10 business days) with still no follow up. I also asked for a copy of my contract which I also haven’t received. I have emailed the rep multiple times with no response and am incredibly frustrated.

  

  Business response

  08/05/2024

  In response to the complaint from ***** ********* 
  ***** ******** became a client of Milan Laser Hair Removal on 7/9/2024 when they participated in a free consultation. At the conclusion of the consultation, ***** ******** decided to purchase laser hair removal. Their choice of payment was Allegro. In our purchase agreement with ***** ********, they signed and agreed to all sales being final and scheduled their first treatment. 
  On 8/2/2024 Milan Laser was informed that ***** ******** filed a complaint with the BBB.  A member of Milan's Client Services Team spoke with ***** ********, and found that they chose to discontinue future treatments. At this time, it was determined to refund ***** ******** for the treatments they have not yet received. 
  At Milan, we pride ourselves in providing exceptional customer service, and delivering exceptional laser hair removal results. Our results are guaranteed and customer satisfaction is our priority. ***** ******** complaint was handled quickly and we hope to see them in the future when they are ready for laser hair removal.
  
  

• Initial Complaint

  08/01/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had my last treatment with Milan in March of 2024. I called them on Wednesday April 17th 2024 and request to cancel my account. I was told the manager was out of the office but she will return on Friday April 19th and she will call me back and handle my request. I never heard from anyone so I called them back on that following Monday April 20th I believe and request to cancel again and the young lady told me the same thing, the manager is in today and she will call me back. I told her about the last call and the promise to follow up but never heard back and was told she would escalate my concerns up to next level and they will contact me to cancel. I never heard from anyone and the end of April Milan took a payment from my account so I closed the account and waited on them to call me. Well again on May 3rd 2024 Milan attempted to collect another payment from my account and it was declined, Milan called me then and inquired about the declined payment. I asked them about the cancellation request and never hearing from anyone. They apologized and told me I need to make this payment to bring my account current then they would cancel the account. My problem with them is that I was current in the account when I initially rest to cancel so they need to make the corrections and honor the cancellation via my original request. They still refuse to cancel my account and is now threatening to send the account to collections.

  

  Business response

  08/06/2024

  In response to the complaint from ******* *********** 

  ******* ********** became a client of Milan Laser Hair Removal on 10/3/23 when they participated in a free consultation. At the conclusion of the consultation, ******* ********** decided to purchase laser hair removal. Their choice of payment was to pay Milan directly. In our purchase agreement with ******* **********, they signed and agreed to all sales being final and scheduled their first treatment. 

  On 8/2/24 Milan Laser was informed that ******* ********** filed a complaint with the BBB.  A member of Milan's Client Services Team spoke with ******* **********, and found that they chose to discontinue future treatments. At this time, it was determined to refund ******* ********** for the treatments they have not yet received. 

  At Milan, we pride ourselves in providing exceptional customer service, and delivering exceptional laser hair removal results. Our results are guaranteed and customer satisfaction is our priority. ******* ********** complaint was handled quickly and we hope to see them in the future when they are ready for laser hair removal.

• Initial Complaint

  07/30/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Less than 24 hours ago, I signed a contract. Not fully understanding that compared to market prices I was being ripped off. I called to ask if I could get a mercy release from contract as I had not undergone treatment. I will not be able to afford monthly payments and felt rushed into contract. I am asking to please cancel my contract as this will be undoable for me long term.

  

  Business response

  08/01/2024

  In response to the complaint from **** ******. 

  **** ****** became a client of Milan Laser Hair Removal on 7/29/24 when they participated in a free consultation. At the conclusion of the consultation, **** ****** purchased laser hair removal. Their choice of payment was through *******. In our purchase agreement with **** ******, they signed and agreed to all sales being final and scheduled their first treatment.

  On 7/31/24, Milan Laser was informed that **** ****** filed a complaint with the BBB. A member of Milan's Client Services Team spoke with **** ******, resolved their concerns and offered an appropriate solution.

  At Milan, we pride ourselves in providing exceptional customer service, and delivering exceptional laser hair removal results. Our results are guaranteed and customer satisfaction is our priority. **** ****** complaint was handled quickly and we are happy to have resolved this concern and to continue to be a part of their hair-free journey.
  

  
  

  Customer response

  08/01/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  07/30/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  ~3:00 pm on July 23rd, 2024: Signed up for laser hair removal services at the Frisco location during the July promotional period, included 1 free treatment. Was also enrolled in a subsequent payment plan/loan service ******* ******. ***** **** (THE MANAGER) was present during signing, we electronically signed paperwork on July 23rd 3:37 pm. Initiated cancellation less than 48 hours later due to having to move out of country soon. ~11:25 am on July 25th: Called ******* ****** & spoke to ***, who said that the payment plan could be cancelled at any time before the first payment was due on August 23rd, 2024. Was told this could easily be done from Milan's end at any time by logging in to the payment portal. ~12:20 pm on July 25th 2024: Spoke to ***** ****** location front receptionist, ***, to request cancellation of the credit plan. *** noted that she had left a message for *****, who was the ONLY ONE who could cancel the payment plan, & that the first payment is not due until August 23rd 2024. ~4:39 pm on July 25th 2024: Spoke to ***** ****** front reception again & requested ***** (the manager)'s email address. ~4:49 pm on July 25th 2024: Sent EMAIL to *****.******************* requesting cancellation of the payment plan. This was sent from the email address I provided to Milan. At the time of writing have still not received a response. ~5:30 pm on July 25th 2024: Called Milan Laser corporate office & spoke to *****. Informed her of the situation, was subsequently put on hold as she attempted to get in contact with the clinic. They did not respond, and another message was left for ***** **** (the manager). I was told nothing could be done from the corporate end as all payment plan cancellation requests had to be made and fulfilled through the clinic manager, who was unresponsive. ~10:05 am on July 26th 2024: Received a welcome email from the manager from the same email *****.*******************, while my previous email was still not addressed/ responded to.

  

  Business response

  08/01/2024

  In response to the complaint from ***** ******. 

  
  ***** ****** became a client of Milan Laser Hair Removal on 7/23 when they participated in a free consultation. At the conclusion of the consultation, ***** ****** purchased laser hair removal. Their choice of payment was through *******. In our purchase agreement with ***** ******, they signed and agreed to all sales being final and scheduled their first treatment.

  
  On 7/30, Milan Laser was informed that ***** ****** filed a complaint with the BBB. A member of Milan's Client Services Team spoke with ***** ******, resolved their concerns and offered an appropriate solution.

  
  At Milan, we pride ourselves in providing exceptional customer service, and delivering exceptional laser hair removal results. Our results are guaranteed and customer satisfaction is our priority. ***** ******'s complaint was handled quickly and we are happy to have resolved this concern and to continue to be a part of their hair-free journey.
  

  
  

• Initial Complaint

  07/25/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have been attempting to cancel my service with Milan Laser for weeks. I scheduled a session 6 weeks in advance which I was informed via text/email would not take place due to the location having issues with their AC. I called customer service to confirm as the text/email was very generic and was told a date the location would reopen which turned out to be false. I was able to schedule at a location further from my home on a date prior to when my preferred location (less than 2 miles from my home) could see me but was also told by the manager when she returned my call that it would not be an issue being seen prior to 26Jul and to call when they reopened 15Jul (I believe). When the location reopened I called and was told I could not be seen earlier because I receive full body laser & they would not be able to accomodate me until mid August. I have left 3 requests for a call back but have not heard from the manager or her superior. I even left a voicemail at the number the manager gave me 11Jul. The location further from my home informed me (when I called) they would not have a technician on 26Jul. If you can't keep the 6 week schedule all of your hair grows back which defeats the purpose. I do not want to continue paying thousands of dollars for a service I cannot receive with a company who doesn't think enough of me to return my calls or contact me to reschedule when they cannot keep my appointment instead of me having to chase them down. I am requesting cancellation and refund for all services I have not received.

  

  Business response

  07/26/2024

  In response to the complaint from ***** ******* 

  ***** ****** became a client of Milan Laser Hair Removal on 3/13/24 when they participated in a free consultation. At the conclusion of the consultation, ***** ****** purchased laser hair removal. Their choice of payment was through a 3rd Party Lender (Allegro). In our purchase agreement with ***** ******, they signed and agreed to all sales being final and scheduled their first treatment.

  On 7/26/24, Milan Laser was informed that ***** ****** filed a complaint with the BBB. A member of Milan's Client Services Team spoke with ***** ******, resolved their concerns and offered an appropriate solution.

  At Milan, we pride ourselves in providing exceptional customer service, and delivering exceptional laser hair removal results. Our results are guaranteed and customer satisfaction is our priority. ***** ******'s complaint was handled quickly and we are happy to have resolved this concern and to continue to be a part of their hair-free journey.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩