Complaints

This profile includes complaints for Oriental Trading Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Oriental Trading Company, Inc. has 4 locations, listed below.

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• 

  Oriental Trading Company, Inc.

  5455 S 90th St Omaha, NE 68127-3501

  
• 

  Oriental Trading Company, Inc.

  11201 Giles Rd La Vista, NE 68128-5707

  
• 

  Oriental Trading Company, Inc.

  4206 S 108th St Omaha, NE 68137-1215

  
• 

  Oriental Trading Company, Inc.

  PO Box 320181 West Roxbury, MA 02132

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/05/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I discovered that I had been charged $14.95 every month to my account from “otc brands” which is not a subscription I had signed up for. I’ve purchased from oriental trading, but I didn't sign up for any subscription. These fees need to be refunded to my account. This is a scam and this needs to be investigated and these fees reimbursed to my account. Please reach me via my email on this investigation and results, Regards ***

  

  Business Response

  Date: 05/09/2025

  We are sorry to hear that you were not happy with your Fun Rewards+ membership. We can verify your membership was cancelled and we have issued a full refund for $104.65 plus any applicable taxes. To join the rewards program, customers must agree to the program by typing in their email and accepting the charges at the end of their order after the confirmation order number is received. The program is only offered to customers who are not already a part of Fun Rewards+. After signup, a welcome email for the rewards program and your account information is sent along with a second email prior to the program's 30-day free trial ending. There is no intent to trick customers into joining the program; only to offer cash back and shipping rebates to customers who find value in the rewards program.

  Customer Answer

  Date: 05/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID *******2, and find that this resolution is satisfactory to me.
  
  Sincerely,
  ***** ******

• Initial Complaint

  Date:05/02/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged 14.95 monthly since November of 2023 for a rewards program that I have never used. I did not knowingly sign up for this program as I purchased once from OTC on Oct 18, 2023. I have never received any other emails about “fun rewards” since that time. I should have been notified of a monthly price, or a subscription or of how to access the account to cancel it. I have put in the email address associated with the order but cannot get a password reset email to cancel the subscription. This has scam written all over it. I cannot believe the number of complaints regarding this product. So right now I am unable to cancel this subscription because I cannot access an account. Please help...

  

  Business Response

  Date: 05/09/2025

  We are sorry to hear that you were not happy with your Fun Rewards+ membership. We can verify your membership was cancelled and we have issued a full refund for $269.10 plus any applicable taxes. To join the rewards program, customers must agree to the program by typing in their email and accepting the charges at the end of their order after the confirmation order number is received. The program is only offered to customers who are not already a part of Fun Rewards+. After signup, a welcome email for the rewards program and your account information is sent along with a second email prior to the program's 30-day free trial ending. There is no intent to trick customers into joining the program; only to offer cash back and shipping rebates to customers who find value in the rewards program.

  

  Business Response

  Date: 05/09/2025

  We are sorry to hear that you were not happy with your Fun Rewards+ membership. We can verify your membership was cancelled and we have issued a full refund for $269.10 plus any applicable taxes. To join the rewards program, customers must agree to the program by typing in their email and accepting the charges at the end of their order after the confirmation order number is received. The program is only offered to customers who are not already a part of Fun Rewards+. After signup, a welcome email for the rewards program and your account information is sent along with a second email prior to the program's 30-day free trial ending. There is no intent to trick customers into joining the program; only to offer cash back and shipping rebates to customers who find value in the rewards program.

  Customer Answer

  Date: 05/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  ********** **** *****

  Customer Answer

  Date: 05/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  ********** **** *****

• Initial Complaint

  Date:05/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was continuously charged $14.95 monthly without my consent through Oriental Trading Company for their "Fun Reward" program which I never signed up for. I think I bought something way back from the company but did not sign up for the program. I however was charged monthly for this fee for over 8 months before I realized it today. The number doesn't work to cancel and I had to go through my credit card company and report fraud and cancel my card.

  

  Business Response

  Date: 05/02/2025

  We are sorry to hear that you were not happy with your Fun Rewards+ membership. We can verify your membership was cancelled and we have issued a full refund for $194.35 plus any applicable taxes. To join the rewards program, customers must agree to the program by typing in their email and accepting the charges at the end of their order after the confirmation order number is received. The program is only offered to customers who are not already a part of Fun Rewards+. After signup, a welcome email for the rewards program and your account information is sent along with a second email prior to the program's 30-day free trial ending. There is no intent to trick customers into joining the program; only to offer cash back and shipping rebates to customers who find value in the rewards program.

• Initial Complaint

  Date:05/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My credit card now sends me a message when my card has a transaction. This morning it showed a charge to OMAHA ************. Then I noticed another charge a month earlier for the same thing. I did some research and found this is affiliated with Oriental Trading Company. I have only bought one thing from this site and now they are charging me a monthly fee. This was never authorized. Both fees were for $16.31 each.

  

  Business Response

  Date: 05/02/2025

  We are sorry to hear that you were not happy with your Fun Rewards+ membership. We can verify your membership was cancelled and we have issued a full refund for $29.90 plus any applicable taxes. To join the rewards program, customers must agree to the program by typing in their email and accepting the charges at the end of their order after the confirmation order number is received. The program is only offered to customers who are not already a part of Fun Rewards+. After signup, a welcome email for the rewards program and your account information is sent along with a second email prior to the program's 30-day free trial ending. There is no intent to trick customers into joining the program; only to offer cash back and shipping rebates to customers who find value in the rewards program.

• Initial Complaint

  Date:04/30/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a $30 order on 8/28/24 for a one time event on 10/8. Unfortunately I didn't realize until now that they have been charging a monthly fee since September of 2024. I have reached out to Oriental Trading Company via email stating its for their FunReward+ program. In no way shape or form did I agree to join this program for a one time purchase, this is complete fraud. Fraudulent and material misrepresentation, when purchasing from this website.

  

  Business Response

  Date: 05/02/2025

  We are sorry to hear that you were not happy with your Fun Rewards+ membership. We can verify your membership was cancelled and we have issued a full refund for $119.60 plus any applicable taxes. To join the rewards program, customers must agree to the program by typing in their email and accepting the charges at the end of their order after the confirmation order number is received. The program is only offered to customers who are not already a part of Fun Rewards+. After signup, a welcome email for the rewards program and your account information is sent along with a second email prior to the program's 30-day free trial ending. There is no intent to trick customers into joining the program; only to offer cash back and shipping rebates to customers who find value in the rewards program.

• Initial Complaint

  Date:04/29/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i was fraudulently signed up for their subscription service. i called, requested a refund & that to be canceled. they promise & do their whole song & dance that its canceled & ill get my money back. i have now been fighting to get my money back. first it was “issued to my card”, then it was mailed by check (to where??? you didn’t confirm the address & if you ACTUALLY sent it which i doubt it was sent to a wrong address!!!). everytime i ask where my refund is, there’s a new way it was issued that never actually seems to pan out. it’s just lies to keep you off their tails. i want my refund NOW. this company with the subscription is a scam !!!

  

  Business Response

  Date: 05/02/2025

  We are sorry to hear that you were not happy with your Fun Rewards+ membership. We can verify your membership was cancelled and we have issued a full refund for $14.95 plus any applicable taxes. To join the rewards program, customers must agree to the program by typing in their email and accepting the charges at the end of their order after the confirmation order number is received. The program is only offered to customers who are not already a part of Fun Rewards+. After signup, a welcome email for the rewards program and your account information is sent along with a second email prior to the program's 30-day free trial ending. There is no intent to trick customers into joining the program; only to offer cash back and shipping rebates to customers who find value in the rewards program.
  

  

  Business Response

  Date: 05/07/2025

  A new check was issued on 05/05 with the corrected name. You should be receiving that in 7-10 days.

  Customer Answer

  Date: 05/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:04/23/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Oriental Trading has very questionable business dealings that are not beneficial to the consumer. Orders are being canceled without consent or a clear explanation as to why. Then excessive charges are then applied the card used for purchase. No resolution given or clear communication as to how it can be resolved. I asked for a manager and Im pretty sure I was put on hold just to talk to the same person. No attempts were made to keep me a customer.

  

  Business Response

  Date: 05/02/2025

  We apologize for the issue with your order. We do show that one of two items on your order were out of stock and the system canceled the order due to that. We do show that an email was sent out on 04/18 letting you know part of the order was out. We understand that is not the experience we want our customers to have and would like to apologize for the item being out of stock and you not receiving your order. We do also show that we contacted your credit card company to remove the authorization from your card.
  
  
  We strive for the highest standards of customer satisfaction and regret that you did not get the items you wanted. We would like to offer you a merchandise certificate for $40 that we have sent to your email. We hope to have the opportunity to serve you again in the future.

• Initial Complaint

  Date:04/17/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Getting charged $14.95 for 11 months without knowledge. Signed up (never once saw anywhere about a charge - we are a Girl Scout troop - we look for things that are free/low cost). Not once was sent an email about billing and pulled finances and that's when we found it. Cancelled the membership and they said they can only go back 6 months! Came here and found MANY others in the same boat and problem. I am trying to recoup a full refund of all 11 months, not just 6!

  

  Business Response

  Date: 04/28/2025

  We are sorry to hear that you were not happy with your Fun Rewards+ membership. We can verify your membership was cancelled and we have issued a full refund for $164.45 plus any applicable taxes. To join the rewards program, customers must agree to the program by typing in their email and accepting the charges at the end of their order after the confirmation order number is received. The program is only offered to customers who are not already a part of Fun Rewards+. After signup, a welcome email for the rewards program and your account information is sent along with a second email prior to the program's 30-day free trial ending. There is no intent to trick customers into joining the program; only to offer cash back and shipping rebates to customers who find value in the rewards program.

  Customer Answer

  Date: 04/30/2025

  
  Complaint: ********
  
  I am rejecting this response because: Yes, they refunded the amount originally stated; however before they did that they charged another $14.95. So in essence they still owe $14.95.
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 05/07/2025

  We show all 11 transactions were charged and 11 transactions were refunded. If you would like to call us at *************, we can provide the ARNs of the transaction for the credits. ARNs are Acquirer Reference Numbers that you can provide to your bank/CC company to search for the credit transactions.

  Customer Answer

  Date: 05/13/2025

  After having our financial girl scout service unit treasurer pull all records of our bank statements (she originally gave me them in pieces). I have seen that I made a mistake and the last complaint was in-correct, It was only 11 transactions (not 12) and they have refunded all 11 transactions. I sincerely apologize.

• Initial Complaint

  Date:04/11/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In reviewing my checking account, I noticed 19 monthly debits of 14.95 each totaling $284.05. I had to search online to find out who "OTC Brands" even was. Neither my wife nor I even signed up for any services from this company or agreed to a monthly debit to our account that provided us no benefit. If there was some fine print on some past purchase, we were not aware of it. I consider this a dishonest business practice.

  

  Business Response

  Date: 04/14/2025

  We are sorry to hear that you were not happy with your Fun Rewards+ membership. We can verify your membership was cancelled and we have issued a full refund for $299.0 plus any applicable taxes. To join the rewards program, customers must agree to the program by typing in their email and accepting the charges at the end of their order after the confirmation order number is received. The program is only offered to customers who are not already a part of Fun Rewards+. After signup, a welcome email for the rewards program and your account information is sent along with a second email prior to the program's 30-day free trial ending. There is no intent to trick customers into joining the program; only to offer cash back and shipping rebates to customers who find value in the rewards program.

  Customer Answer

  Date: 04/14/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:04/08/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our son wanted to order valentines cards for his class. Ever since then we have been charged 14.95/m. We were unaware which email he signed up to and when we did figure it out, I've noticed that there wasn’t a single billing email/notification before the billing date. I do see it being fraudulent and will take matters higher. Please be aware of this company.

  

  Business Response

  Date: 04/14/2025

  We are sorry to hear that you were not happy with your Fun Rewards+ membership. We can verify your membership was cancelled and we have issued a full refund for $29.90 plus any applicable taxes. To join the rewards program, customers must agree to the program by typing in their email and accepting the charges at the end of their order after the confirmation order number is received. The program is only offered to customers who are not already a part of Fun Rewards+. After signup, a welcome email for the rewards program and your account information is sent along with a second email prior to the program's 30-day free trial ending. There is no intent to trick customers into joining the program; only to offer cash back and shipping rebates to customers who find value in the rewards program.