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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/14/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I was charged $14.95 for the past 3 months for a subscription that I NEVER signed up for. I have checked my online account and there is no information about this subscription or any way to cancel it. The last time I ever bought something from them was 04/11/2023 and I’ve been charged monthly since then!! That’s a total of $269.
Business response
07/23/2024
We are sorry to hear that you were not happy with your *** ******** membership. We can verify your membership was cancelled and we have issued a full refund for $269.10 plus any applicable taxes. To join the rewards program, customers must agree to the program by typing in their email and accepting the charges at the end of their order after the confirmation order number is received. The program is only offered to customers who are not already a part of *** ********. After signup, a welcome email for the rewards program and your account information is sent along with a second email prior to the program's 30-day free trial ending. There is no intent to trick customers into joining the program; only to offer cash back and shipping rebates to customers who find value in the rewards program.Customer response
07/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
********* *******Initial Complaint
07/11/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Oriental Trading Company has been charging my credit card since April 2023 a membership fee of $14.95 a month without my consent or proof of registration for their *** ******* program. They claim they can only reimburse me for 4 months. I would like a full refund of these membership fees. The outstanding amount left to be reimbursed is $179.40Business response
07/12/2024
We are sorry to hear that you were not happy with your *** ******** membership. We can verify your membership was cancelled and we have issued a full refund. One refund for $59.80 on 07/11/2024, and a second refund for $224.25 on 07/12/2024 plus any applicable taxes. To join the rewards program, customers must agree to the program by typing in their email and accepting the charges at the end of their order after the confirmation order number is received. The program is only offered to customers who are not already a part of *** ********. After signup, a welcome email for the rewards program and your account information is sent along with a second email prior to the program's 30-day free trial ending. There is no intent to trick customers into joining the program; only to offer cash back and shipping rebates to customers who find value in the rewards program.Customer response
07/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ******Initial Complaint
07/10/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I have been getting a credit charge from OTC Brands Inc on my credit card for 14.95 per month. This is my second monthly charge. This happened after ordering from Oriental Trading Company. I did not sign up for any subscription but it appears to be a *** *******... which again, I have not agreed to. I would like the charges to be stopped and my money to be refunded.Business response
07/12/2024
We are sorry to hear that you were not happy with your *** ******** membership. We can verify your membership was cancelled and we have issued a full refund for $29.90 plus any applicable taxes. To join the rewards program, customers must agree to the program by typing in their email and accepting the charges at the end of their order after the confirmation order number is received. The program is only offered to customers who are not already a part of *** ********. After signup, a welcome email for the rewards program and your account information is sent along with a second email prior to the program's 30-day free trial ending. There is no intent to trick customers into joining the program; only to offer cash back and shipping rebates to customers who find value in the rewards program.Initial Complaint
06/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I made my last order online on Oriental Trade on May of 2023 and on 7/2/2023 I received a refund of $9.17 because the merchandise was not received. And Oriental Trading Fun Rewards has been charging my credit card the amount of $14.95 every month until today June 6/29/2024 that I noticed the charge on my account. I called and they say I enrolled on Fun Rewards and why would I enroll on something I never was going to use and never ever again I placed any orders from this company. Since receiving their merchandise was a problem since May of 2024 I never ever ordered anything from them, but yet they enrolled me on a supposed Fun Rewards. I never received mail about this enrollment neither a phone call. Would you please investigate and assist me in resolving this situation. I called them today and a lady named ******* who had an attitude cancelled the Fun Rewards account that I supposedly had. I appreciate you please investigate this company and my $14.95 charges to my account since then.Business response
07/05/2024
We are sorry to hear that you were not happy with your Fun Rewards+ membership. We can verify your membership was cancelled and we have issued a full refund for $164.45 plus any applicable taxes. To join the rewards program, customers must agree to the program by typing in their email and accepting the charges at the end of their order after the confirmation order number is received. The program is only offered to customers who are not already a part of Fun Rewards+. After signup, a welcome email for the rewards program and your account information is sent along with a second email prior to the program's 30-day free trial ending. There is no intent to trick customers into joining the program; only to offer cash back and shipping rebates to customers who find value in the rewards program.Customer response
07/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Thank you very much for taking immediate care of my situation and resolving it. I greatly appreciated!!
********** ***** *********Initial Complaint
06/26/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Made a purchase of a toy for my niece and I have somehow been charged $16.09 every single month unknowingly for absolutely no service or product. I never enrolled in this service at the time of my purchase and the addition of a subscription service to my one-time purchase is absolutely ridiculous and predatory. I want all of the money back that you have charged my over the last 6 months totalling $96.54Business response
07/05/2024
We are sorry to hear that you were not happy with your *** ******** membership. We can verify your membership was cancelled and we have issued a full refund for $104.65 plus any applicable taxes. To join the rewards program, customers must agree to the program by typing in their email and accepting the charges at the end of their order after the confirmation order number is received. The program is only offered to customers who are not already a part of *** ********. After signup, a welcome email for the rewards program and your account information is sent along with a second email prior to the program's 30-day free trial ending. There is no intent to trick customers into joining the program; only to offer cash back and shipping rebates to customers who find value in the rewards program.Business response
07/10/2024
We have issued the full refund for the 7 months that were charged. The credits were issued on 07/03/2024 for $104.65 back on your credit card. If you would like to call us at ###-###-####, we can provide the ARNs of the transaction for the credits. ARNs are Acquirer Reference Numbers that you can provide to your bank/CC company to search for the credit transactions.Customer response
07/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ****Initial Complaint
06/24/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
On Dec. 9, 2023 I made a purchase under a guest account using my church's childrens bank account. I did not authorize nor receive an email stating I was under a 30 day trial of any kind. I found out today that my church's childrens account has been charged 14.95 for the last six months.Business response
06/27/2024
We are sorry to hear that you were not happy with your *** ******** membership. We can verify your membership was cancelled and we have issued a full refund for $89.70 plus any applicable taxes. To join the rewards program, customers must agree to the program by typing in their email and accepting the charges at the end of their order after the confirmation order number is received. The program is only offered to customers who are not already a part of *** ********. After signup, a welcome email for the rewards program and your account information is sent along with a second email prior to the program's 30-day free trial ending. There is no intent to trick customers into joining the program; only to offer cash back and shipping rebates to customers who find value in the rewards program.Customer response
07/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** ****Initial Complaint
06/22/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
On many separate occasions now I’ve had a charge come out of my account through OTC BRANDS INC OMAHA NEUS. I do not consent to these charges coming out nor do I know how to stop them.Business response
06/26/2024
We are sorry to hear that you were not happy with your *** ******** membership. We can verify your membership was cancelled and we have issued a full refund for $119.60 plus any applicable taxes. To join the rewards program, customers must agree to the program by typing in their email and accepting the charges at the end of their order after the confirmation order number is received. The program is only offered to customers who are not already a part of *** ********. After signup, a welcome email for the rewards program and your account information is sent along with a second email prior to the program's 30-day free trial ending. There is no intent to trick customers into joining the program; only to offer cash back and shipping rebates to customers who find value in the rewards program.Customer response
06/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ****Initial Complaint
06/20/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I have been charged a fee of $14.95 and did not authorize this charge. It has been coming out for a while and I don’t catch it until now. I do not know how much money has been stolen out of my account at this point. I have never authorized being a part of this monthly fee. Please refund me and stop taking it out!Business response
06/26/2024
We are sorry to hear that you were not happy with your *** ******** membership. We can verify your membership was cancelled and we have issued a full refund for $373.75 plus any applicable taxes. To join the rewards program, customers must agree to the program by typing in their email and accepting the charges at the end of their order after the confirmation order number is received. The program is only offered to customers who are not already a part of *** ********. After signup, a welcome email for the rewards program and your account information is sent along with a second email prior to the program's 30-day free trial ending. There is no intent to trick customers into joining the program; only to offer cash back and shipping rebates to customers who find value in the rewards program.Customer response
06/28/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Sincerely,
******* *******Initial Complaint
06/12/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Made a purchase at Oriental Trading online and they have been charging my bank account $14.95 a month ever since. Like all the other complaints, I NEVER agreed to this charge. I have been charged $59.80 total and I want that money back.Business response
06/14/2024
We are sorry to hear that you were not happy with your *** ******** membership. We can verify your membership was cancelled and we have issued a full refund for $59.80 plus any applicable taxes. To join the rewards program, customers must agree to the program by typing in their email and accepting the charges at the end of their order after the confirmation order number is received. The program is only offered to customers who are not already a part of *** ********. After signup, a welcome email for the rewards program and your account information is sent along with a second email prior to the program's 30-day free trial ending. There is no intent to trick customers into joining the program; only to offer cash back and shipping rebates to customers who find value in the rewards program.Initial Complaint
06/11/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Since February of this year, I have been trying to get a refund for an item I ordered but did not receive. I have called and emailed the finance department but I still have not received the refund that I am due. Each time I have spoken with someone they tell me something different.Business response
06/13/2024
A refund check number with number ******* was issued on 02/29/2024 to the address we have on file when order was placed. Amount of check was $73.34. Please verify the address and if you have not received it we would be happy to issue another one.Customer response
06/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Another refund check should be issued to me at the following address:**** **** ***** ****** *** ******** ** *****
Sincerely,
Melissa Millender
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Customer Complaints Summary
313 total complaints in the last 3 years.
191 complaints closed in the last 12 months.