ComplaintsforSell My Timeshare Now, LLC

Timeshare Resale and Rental Marketing

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Customer Complaint:

If you have a complaint or concern against SMTN, LLC, please contact their office at 1-877-815-4227 and give their team an opportunity to address your dispute prior to filing a BBB complaint.

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Initial Complaint
05/30/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
In 2020 i paid them $1600 for their services, with Sooo many guarantees about how quickly i would sell my timeshare. After i got all signed up and they got paid it's like i dont exist. Have changed the price many times, with NO traffix seen on website. Can't get thru to ANYONE about a refundn .AVOID AT ALL COSTS!!!!SCAM SCAM SCAM
Business response
06/19/2024
SMTNs Customer Solutions team is actively working to connect with ************** to get additional information and provide assistance for her active account. We appreciate her sharing her concerns and are dedicated to working with her to market her ownership but are unable to guarantee any timeframes around the sale of her timeshare. We continue to provide the marketing and services ************** purchased with us and will continue to do so until her timeshare is sold. We look forward to speaking with her directly in order to resolve this matter with her.

While we welcome the opportunity to publicly address our clients concerns through the BBB, we always recommend our clients first reach out to our ************************ at **************. We are confident we can address our clients' concerns and ensure a positive outcome.
Initial Complaint
05/29/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
January 2, 2023 I contracted with SMNT to sell my timeshare. We paid $1,898.**** told us they would sell our timeshare, and we were given the valuation of $10,700. We were very surprised to hear that as the market didnt seem to indicate a selling price that high, but we were reassured it was fair market value and that we should have no problem selling. Beginning on January 23, 2023 and throughout the rest of the year, we contacted our agent several times to drop the price because we wanted to sell quickly. Each time we were assured that our property would very likely be sold within the next few months.On April 3, 2024 I spoke with a manager, ****, and asked for a refund. She asked me to give them 2 more weeks to aggressively sell the property. I called again on May 23 and only had an opportunity to leave a voice mail, which was never returned.To date the price on my property has been dropped to $6,000 and still has not sold. Now SMNT has a similar property listed for just $1,200. There is no way that my property was worth the initial suggested listing price of nearly $11,000. This is a SCAM. Had SMNT contacted me again to settle I may have. But this is immoral, illegal, and an outright deception. No one should be put through this. They need to be held accountable for their actions.
Customer response
06/17/2024
Just answering the questions sent to me.
1. I have not heard from the company.
2. I am not satisfied with the company's efforts to resolve the matter. They have not returned my most recent call.
Thank you so much for your help!
Business response
06/26/2024
SellMyTimeshareNow was able to speak with ************** regarding her concerns and is pleased that we were able to come to an acceptable resolution for everyone. SellMyTimeshareNow feels the matter resolved.
Initial Complaint
05/21/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Service was sold a service that was to list, advertise and service our timeshare sale. No adjustments or maintenance has been provided by the company. They are basically telling me that I paid to take care of the listing and promotion myself. They are now attempting to have me go with a different "brokerage group"and I'm pretty sure it's for a charge.
Business response
06/10/2024
SellMyTimeshareNow has received Ms. ******* concerns and our Customer Solutions team is actively working to connect with her to discuss her account in greater detail. Our teams work hard behind the scenes to deploy advanced search engine optimization and marketing techniques to drive the most buyer traffic to our site of any resale marketplace in the industry, giving owners the best chance of selling their timeshare as possible. While we cannot guarantee a timeframe for each owners individual success, we do guarantee to continue working with them until they are successful in finding a buyer for their property. Our Customer Solutions team will continue to attempt to contact **************** to discuss her account and do everything in our power to help her successfully sell her timeshare. We encourage her to contact our Customer Solutions team at her earliest convenience so that we can better assist.

While we welcome the opportunity to publicly address our clients concerns through the BBB, we always recommend our clients first reach out to our ************************ at **************. We are confident we can address our clients' concerns and ensure a positive outcome.
Initial Complaint
05/08/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I hired this company to sell my timeshare. While they are listing my timeshare, I paid for and signed up for their maintenance fee protection. This service was supposed to be good for the entire time they were handing the sale of my timeshare. It was fine the first year I used it. This year they are refusing to respond to my inquires and honor the program that I paid for. I have reached out to them multiple times including informing them that I would file a complaint with the BBB. I am sick of waiting for their response.
Business response
05/28/2024
We are sorry that ************** feels our services have not met his expectations at this time. Our Customer Solutions team is actively working to speak with ************** regarding the issues in his complaint. We are confident that we will be able to resolve the matter with him directly to ensure that he remains satisfied with our services. SellMyTimeshareNow encourages ************** to contact our Customer Solutions team at his earliest convenience so that we may better assist.

At this time, we consider this complaint to be resolved.While we welcome the opportunity to publicly address our clients concerns through the BBB, we always recommend our clients first reach out to our customer care department at ************** before filing a complaint as we are confident we can address our clients' concerns and ensure a positive outcome.
Customer response
06/01/2024

Complaint: 21686421

I do not accept the business's response as a resolution to my complaint because: I have reached out to your customer service multiple times. Once through email and twice over the phone. The first call I left a voice mail and did not receive a call back. The second time I spoke to a person that said they need to escalate it and I should get a call back shortly. That was 2 days ago. Either your customer service is terrible or you are dragging this out until I give up or there is not enough time left in the year to compensate me. When I am told you will call me, I expect a call. I still cannot access my account. I still do not have my refund. I even asked for my price to be dropped to $0.00 to make selling it easier, if you no longer want to pay my maintenance fee. Give me my access to my account and promptly reimburse me for my maintenance fee, OR sell (or transfer it to your inventory) my timeshare for resolution to my complaint.

Sincerely,

*************************
Business response
06/20/2024
SellMyTimeshareNow's ************* manager is actively working to connect with ************** to gather some additional information regarding his concerns so that we can better assist him and resolve this matter. We are confident that once we connect with ************** we will be able to address his concerns and resolve this matter.
While we welcome the opportunity to publicly address our clients concerns through the BBB, we always recommend our clients first reach out to our ************* department at **************. We are confident we can address our clients' concerns and ensure a positive outcome.
Initial Complaint
05/06/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am feeling very upset, we have tried tried contacting by phone and email many times left messages with little response. We just found out Jan. 25, 2024 that ********************* was not our representative any more so why were we not notified weeks ago and who is our representative now? We sent the requested $14,072 of our money with the exaptation of timely sale but after more than a year and two price reductions there have been no offers for our property,
Business response
05/27/2024
SMTNs Customer Solutions team is actively working with ************** to discuss her account. We appreciate her sharing her concerns and are continuing to work with her to address those concerns and assist with her active subscription. We are continuing to work with her to market her property on our platform. Our teams work hard behind the scenes to deploy advanced search engine optimization and marketing techniques to drive the most buyer traffic to our site of any resale marketplace in the industry, giving owners the best chance of selling their timeshare as possible. While we cannot guarantee a timeframe for each owners individual success, we do guarantee to continue working with them until they are successful in finding a buyer for their property. Our Customer Solutions team will continue to work with ************* on her account and do everything in our power to help her successfully sell their timeshare.

While we welcome the opportunity to publicly address our clients concerns through the BBB, we always recommend our clients first reach out to our ************************ at **************. We are confident we can address our clients' concerns and ensure a positive outcome.
Initial Complaint
04/30/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
In October of 2023, I paid $1,999 to Sell My Timeshare Now to sell my ******************** timeshare which I had initially paid $17,000 in 2014. I told them I wanted to sell within 6 months and would consider any offer. They told me to list it for $10,000. 6 months later, I had no offers. I then told them to lower it to $5,000 and do everything they could to sell it in the next 6 months. Still no offers. I was just trying to get $2000 to cover the ad expense. Not one offer. I called three times asked for some compensation like getting half my money back. I was told each time a manager would get back to me. That never happened. My ownership number is 101726-01. I saw their ad on their website. I felt scammed and only want to have other people not feel scammed.
Business response
05/20/2024
SellMyTimeshareNow is happy to hear that ****************** was able to successfully sell his timeshare ownership. We are committed to honoring all terms that are outlined in our Subscription Agreement; however, this particular transaction does not qualify within those terms based on the information we have received. Our ************* Manager has been in contact with ****************** directly to gather additional information and we are confident that we will be able to mutually resolve the matter with him.

While we welcome the opportunity to publicly address our clients concerns through the BBB, we always recommend our clients first reach out to our ************* department at ************** as we are confident we can address our clients' concerns and ensure a positive outcome.
Customer response
05/21/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
04/28/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was looking for a solution that was sold by the agent as the best option bro our need. And that the market for my time share in Dorado ***********. Was highly well solicited. So the market was great time for selling . But a week and a half my health had a turn to the worst. I immediately ask for a refund and unfortunately was told no . Today two years after an no selling and when I solicited refund I was told the market was down.
Business response
05/20/2024
We appreciate *************************** reaching out to us regarding her contract. SellMyTimeshareNow does have a rescission period and honors all requests that meet the applicable terms. We are actively working to review her file and history so that we can assist her in resolving this matter with her directly. We appreciate his patience and willingness to work with us to address her inquiry.

While we welcome the opportunity to publicly address our clients' concerns through the BBB, we recommend that clients first reach out to ************* at ************** so that we can better understand their concerns and more quickly resolve them to their satisfaction.
Initial Complaint
04/24/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
SMTN markets themself as "the most trusted timeshare resale and rental company in the industry. Quote: "We drive real results, making life easier for timeshare owners just like you."My experience could not be further from this. It just feels like another scam at this point.In May 2021, I spent several thousand dollars to advertise my Vegas timeshare on their website. My contact led me to believe it was worth well over $20,000 (a pie-in-the-sky number) and that it should be quite easy to sell over the summer.In the 3 years since then, I've received zero offers (despite lowering the price to a substantially lower number), zero support, and never heard from the company again.I am completely dissatisfied with this service and request a full refund with interest, or a timely sale of the timeshare that recoups my payment to the vendor plus the years of maintenance fees I incurred. I would prefer to be rid of it and the unreputable SMTN as this entire experience has been unpleasant.
Business response
05/14/2024
We are sorry to hear that ************** feels our services have not met his expectations. Our dedicated Customer Solutions team has been attempting to speak with ************** regarding the issues in his complaint. However, we have unfortunately been unable to connect with him. We would ask that he contact our Customer Solutions team at his earliest convenience. We look forward to speaking with ************** and further addressing his concerns.

While we welcome the opportunity to publicly address our clients concerns through the BBB, we always recommend our clients first reach out to our customer care department at ************** before filing a complaint as we are confident we can address our clients' concerns and ensure a positive outcome.
Customer response
05/23/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ******** and spoken with a supervisor. We have not yet resolved the issue but are working towards resolution. I would consider this on-going at this time. Is it possible to extend the timeline for this case?

Thank you,

*****************
Initial Complaint
04/15/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On May 19, 2023, I spoke with Executive Consultant, *************************. He had me under the impression that the "SellMy Timeshare Now" was a program that promoted your timeshare for consumers to see, view, and purchase. And when I say see, view, and purchase, I mean that a consumer and I are able to go onto "SellMy Timeshare Now" without any complications or deep searches and view my unit. I could not and cannot find my unit if I go search for it without putting in my info. ************************* did not explain to me that they had thousands of timeshares on the website. I paid ***** for the "maintenance fee protection program." *** was supposed to call me back the next day and did not. After he got his commission for the sell, we were not important. As of today, no one has viewed our property or inquired on it. *** has deceived us, and he is being deceptive when talking to people on the phone. He had me to believe our unit would have been sold by a certain time period too. I told him I was going to get an attorney to settle it instead, he led me to believe, this way was the best. This need to be addressed and handled. I want my money back. I have called several times and spoke to different representatives, and they seem to have the same story line..."we help thousands of people sell their timeshare." I want to be apart of the thousands of people.
Business response
05/05/2024
SellMyTimeshareNow is pleased to share that we were able to connect with ****************** to address her concerns with her advertisement. While we do not guarantee the timeframe for each clients success in selling a timeshare, we do guarantee to continue working until the owners timeshare is sold. We understand that waiting for a timeshare can be frustrating to owners,but our ************* team is available for assistance throughout the selling process. We are happy to share that we were able to discuss this matter with ******************, have come to a mutual resolution, and consider this matter to be resolved.

While we welcome the opportunity to publicly address our clients concerns through the BBB, we always recommend our clients first reach out to our ************* department at ************** as we are confident we can address our clients' concerns and ensure a positive outcome.
Customer response
05/08/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
04/09/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
November of 2022 I contacted SMTN about a campground membership I had and if they could sell it for me. I was told they could and that they have been selling the specific one constantly at around ****** and I should set my price at around ******. I was sent a contract that said timeshare so I contacted the sales rep back and she assured me it was the same as campground membership. After a year and contacting them several times along with lowering the price to ***** I had no hits on my listing. Not even one person looked at it. I then found out that none of the memberships of travel resorts of america were selling and all the prices were listed lower than mine. Shortly after Christmas of 2023 I was able to reach a senior manager who told me that the last one to sell was almost 3 yrs ago and it was for 500. She said she would escalate the matter and see about getting as much of the 899 refunded as she could due to the deception their sales rep used. I again reached out in February of 2024 and spoke to another senior manger who told me if I didn't like it then I could *** them for the money.
Business response
04/19/2024
SellMyTimeshareNow was able to speak with ********** regarding his concerns and experience and is pleased that we were able to come to an acceptable resolution for everyone. SellMyTimeshareNow feels the matter resolved.

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