Business ProfileforFlagship Resort

I currently own timeshare privileges at the now renamed Boardwalk Resort which use to be called Flagship resort. I have paid my annual maintenance fee as contracted however I am not being allowed to book a reservation as of today. My online banking account indicates that Flagship/Boardwalk has received my balance payment as of July 15, 2024 however they are locking my account to make reservations online , even though my online account is reporting that I have a zero balance. I have spent several hours on the phone with the maintenance department speaking to the most unknowledgeable and unprofessional representatives. The representatives are Black and speak to me in a ghetto manner, accusing me of not reading my mail referencing that my account has been placed in collections. The representative alleged that I had not made a payment in 45 days so my maintenance fees were sent to a collection agency called Meridian. However, my online banking payment center indicates that payments were made and checks cashed withing 35 days. I really dislike this management and I am so sorry I purchased this ghetto timeshare with ghetto acting staff whom are nasty and unhelpful and quick to recklessly ruin a good credit report because of their own miscommunications with both myself and *************************** Additionally, when Flagship changed management to Boardwalk Resorts; my Owner ID account number was also changed and I was not informed of the change. Meridian is still using my old and defunct Owner's ID number so how could my payments with the new ID number be correctly applied to my account. I do not recommend any more Black American people buy at this resort which we seem to be the demographic that is targeted through advertisement. I do not believe if this was a predominantly White ********* and I were a White owner I would have been treated in such a reckless manner and my good credit standard so recklessly affected by these bad actors at this Resort.