Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im filing this complaint about my ongoing issues with Boardwalk/Flagship. Ive asked them multiple times to cancel my contract, but they flat-out refuse, saying theyre not legally obligated to do so. The thing is, I never argued about what they were obligated to do - Im just asking them to work with me because this agreement has become a huge financial strain, even though Ive always made my payments on time.When I signed up, they told me a few things that didnt turn out to be true. For example, I was promised that the first years maintenance fees would be waived and that billing wouldnt even start until October 2023. They also claimed fee increases over the first ten years would be small. But two months after signing, I received a $719.34 maintenance bill. This was a surprise and put a massive strain on my finances.I feel like I was misled, and this whole situation is just not sustainable for me anymore. All Im asking is to end this contract and get refunded for what *** already paid.

  

  Business Response

  Date: 04/03/2025

  I have read the consumers complaint.The consumer first purchased with us in 2022. At the time of her purchase, she signed the Owners Acknowledgment which details the current maintenance fee at the time of purchase, use year, and when the first maintenance fee bill would arrive, and discloses the maintenance fees are subject to change. We do not waive maintenance fees, as maintenance fees are due to the association.  At the time of her initial purchase, in November 2022, she received, initialed, and signed the Owners Acknowledgment that detailed her use year was 2023, the current 2023 maintenance fee at that time was $719.34, and the billing would be sent in 60 days, or early November,based on her use year. As her use year was 2023, the billing was sent 60 days following her purchase, allowing her to pay the maintenance fee and continue having full access to her owner benefits. This was also discussed and disclosed during the sales presentation and on the sales worksheet.  The consumer did upgrade her ownership in April 2023. Her initial request to cancel was in September 2024. And during that time, she deposited and banked her points. As our team has advised the consumer, we cannot cancel the contract, and we do not have a deed back program. In addition to the Owners acknowledgment, she signed other contract documents including the ****, Mortgage, and Purchase and Sale Agreement. The Purchase and Sale Agreement clearly and conspicuously discloses the right of rescission, which she did not take advantage of.  Our VP of ************** attempted to contact her and she responded she was unable to speak to him. He did continue to attempt to contact her, and he advised her of her contractual responsibilities,advising her we cannot cancel her contract, and offering his guidance and assistance in utilizing her ownership. He remains available to her. We also have a **************** team available and eager to assist owners with any questions and needs, as we prefer our owners enjoy their ownership. They can be reached at ************. While we cannot cancel her contract, we do sympathize with her current financial constraints, and may be able to offer her a payment plan to better accommodate her financial needs, and we do advise her to call us so that we can discuss with her directly. Our Director of **************** Finance is aware and available. He can be reached at ************ or **********************. 

• Initial Complaint

  Date:03/20/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It is deeply concerning to us that, after submitting our inquiry to return our deed, we were only presented with an offer following the recent charge of the annual fees for 2025. Given our current financial situation, it is unfair to be subjected to this charge. Therefore, I would like to proceed with returning my deed without any further contractual and/or financial ************** retirees on a fixed income, both my wife and I are struggling to meet the maintenance fee, especially given the burden of giving back our deed. The ongoing accumulation of fees has become increasingly stressful, and it is difficult for us to continue with this timeshare. Further, as I have previously stated, we were led to believe that the timeshare would offer unrestricted availability, allowing us to book any resort at any time.Had we been fully informed about the limitations imposed by Interval Internationals interpretation of "availability," we would never have proceeded with the timeshare purchase. I have only paid our first years maintenance fees and continued to pay off our time share. We have not utilized the timeshare in years, as booking months in advance was, and still is, simply not feasible for us.I sincerely hope that Flagship Resort will consider our situation with understanding and work with us to find a resolution. We are eager to return the timeshare. Thank you for your attention to this matter. We look forward a fair resolution to this matter.

  

  Business Response

  Date: 03/29/2025

  I have read the consumers complaint.He has recently been in communication with our ***************** who have offered their assistance and available options to him. Through his ownership,he has a contractual obligation toward the maintenance fees. We advise him to continue his communication with our **************** as they are able to offer him the best options available to him.

• Initial Complaint

  Date:03/19/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting a complaint against Boardwalk Timeshare. The company has consistently ignored or denied our numerous requests to address and resolve issues regarding our timeshare agreement. Recently, they have started making accusations against us, which has only added to the stress of our situation.Due to significant financial challenges, the timeshare arrangement is no longer sustainable for our family. This situation has placed significant stress on us, negatively impacting important aspects of our lives, such as my son's education and my ability to care for an elderly parent. We also feel that the terms of the agreement were misrepresented to us at the time of purchase,leaving us struggling to find a suitable resolution.We appreciate any help you can provide.

  

  Business Response

  Date: 03/28/2025

  I have read the consumers complaint.I am unclear on what they mean regarding their claim .Recently, they have started making accusations against us, which has only added to the stress of our situation. and request clarification so that we are better able to communicate regarding her complaint. 

• Initial Complaint

  Date:03/19/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contract#****** In November 2022, we received a call from Flagship inviting us to an owners update, supposedly to showcase improvements. Instead, it turned into another high-pressure sales pitch for an upgrade. We were promised incentives like a $100 gift card, dinner vouchers, and show tickets.I originally purchased the timeshare while in the military, despite my reluctance and my wifes opposition. We were misled with promises that our children could use it and that programs would help cover maintenance fees. Over the years, my military duties prevented us from using the resort, and every attempt to book or exchange our week was unsuccessful. The only reason I upgraded in 2022 was because I had already invested so much and was led to believe I would lose value *************, we are on fixed incomes and struggling with medical issues, making travel impossible. We can no longer afford the mortgage or maintenance fees and are nearing bankruptcy. We are also deeply concerned about our children inheriting this financial burden, as they have no interest in the timeshare.Due to misrepresentations, coercion, deceptive sales tactics, and financial hardship, we request the cancellation of our contract with Flagship Resort ***************** and a full refund. This ordeal has caused significant physical, emotional, and financial distress, and we want nothing further to do with the resort.

  

  Business Response

  Date: 03/28/2025

  I have read the consumers complaint.We value the consumer as a longtime owner with us, having first purchased in 2002.  Since then, they have upgraded with us 6 times. We are pleased to see that they have enjoyed vacation and overnight stays with us throughout their ownership. We respectfully submit that they were fully aware of the sales process and ownership, and any allegation that they were not is without merit, based on their purchase history. Our records do show that they have added three of their children as authorized users to their account, allowing them access to enjoy owner benefits as well. Our records also show that they are past due in their mortgage and maintenance fees, which prevent them from utilizing their ownership until they become current. We have also previously advised them that we cannot cancel their contract at this time,and they remain contractually obligated to their account. We do sympathize with their current personal and financial difficulties, and we may be able to offer them a payment plan that can accommodate their needs. Please advise the consumer to contract *************************** at ************ for assistance.

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are submitting this formal complaint against Boardwalk Resorts due to their ongoing negligence in addressing a critical issue with our membership. Despite numerous attempts to contact the company via email, our concerns were ignored until a public ****** review prompted a response. This lack of attention and respect for loyal members is deeply concerning and unacceptable.Our primary issue revolves around our inability to transfer or cancel our membership. We have no heirs, family, or friends to whom we can assign, leaving us trapped in this agreement indefinitely. This has caused unnecessary financial and emotional stress, and Boardwalk Resorts has provided no viable path forward.While we are fully aware of the contractual obligations regarding payments and maintenance fees, it is imperative that the company provide a reasonable and fair solution. Merely expressing sympathy for our hardships is not enough. We require decisive action to address and resolve this matter ************** is disappointing that while Boardwalk Resorts has demonstrated efficiency in processing our payments, it has failed to display the same level of competence and urgency in resolving a pressing issue. This conveys a disregard for loyal customers and reflects poorly on the organizations values.We demand an immediate and actionable resolution to this situation. Specifically, we seek to be released from this membership without further financial burden. We expect Boardwalk Resorts to provide a detailed plan that clearly outlines the steps they will take to resolve this matter in a timely manner.The prolonged lack of communication and support from Boardwalk Resorts has been unacceptable. We urge the company to demonstrate accountability, end this pattern of neglect, and address our concerns without further delay.We look forward to a prompt and substantive response to this complaint.Sincerely,****** & ***** ********

  

  Business Response

  Date: 03/22/2025

  I have read the consumers complaint.We value the consumer being owners with is since 1998. During their ownership they have made the decision to upgrade. Following their decision to purchase, they met with the verification team and completed the contract paperwork. This includes the Purchase and Sale Agreement, which states the Right of Rescission. As their upgrade purchase was in 2017, that requisite time frame has expired, and we are unable to cancel their contract. Our records do show that we have replied to their letters advising them. As we have previously advised, their purchase is a real estate transaction, which as acknowledged, they have a contractual obligation toward. Once their remaining Mortgage is paid in full, they will have options to sell and would be able to transfer their ownership. Once they have found a buyer, we can assist with the transfer paperwork and can waive our transfer fees. It should be noted that the BBB should not be used as a means to exit their contractual obligations

  Customer Answer

  Date: 03/26/2025

  
  Complaint: 23056322
  
  I am rejecting this response because:

  We are writing to address the recent BBB complaint regarding our agreement with Boardwalk Resorts. This complaint is not an attempt to evade our contractual obligations, but rather a sincere effort to prompt constructive communication and seek a resolution. Unfortunately, our direct attempts to reach a mutual understanding with your team have been met with inconsistent and unsatisfactory responses.
  
  To clarify, while your response indicates prior engagements, we disagree with this assertion. Specific examples highlight these shortcomings:
  
  - On 10/14/24, we left a voicemail for ****** *****. This went unanswered despite our clear request for communication.  
  - On 12/20/24, we received an email from Mr. ****** which simply repeated the same rhetoric previously communicated. It did not address our concerns about exploring alternative options based on our tenure and loyalty, as alleged Valuable Owners.  
  - Our reply to Mr. ******* email in late December 2024 was met with silence, and no further correspondence was received as of 1/13/25.  
  
  Further communication challenges include verbal interactions by phone with your company that we found appalling, both in tone and content. Even after posting a ****** Review out of frustration, we were directed to the same email address that has yielded no meaningful responses in the past, compounding our dissatisfaction.
  
  Beyond communication issues, our overarching objective remains the same: to engage in dialogue with Boardwalk Resorts and work toward an amicable, fair resolution. Specifically, we are requesting options to end this agreement given the circumstances. It is worth noting that the balance on our account is less than $2,500 for a timeshare we have never utilized.
  
  We would also like to bring attention to the root issue that brought us here. Back in 2017, during a visit to the Flagship offices regarding the cancellation of our original contract (which was fully paid off), we felt coerced into signing an upgrade. We were detained in the office for hours and told cancellation was not an option. It is our belief that this practice was neither ethical nor fair, laying a foundation of distrust that persists to this day.
  
  We have paid thousands of dollars over the years, which have only served our disadvantage. All we ask now is for Boardwalk Resorts to finally do the fair and right thing. We are requesting the remaining balance on our account be waived as a gesture of goodwill to loyal members, and that the agreement be canceled entirely. This resolution would reflect a fair compromise and allow both parties to move forward.
  
  Our goal is to handle this matter respectfully and collaboratively. We sincerely hope Boardwalk Resorts will meet us halfway and help us bring this to a close.
  
  
  
  Regards,
  
  ***** And ****** ********

  

  Business Response

  Date: 04/05/2025

  I have read the consumers response. We have provided the consumer with communication regarding their timeshare, advising them of their legal contractual obligation. The sales presentation is voluntary,and no one is forced to stay, and they can leave at any time. Likewise, every decision to purchase is voluntary and made of their own free will. Additionally,following every purchase, the owner meets privately with the ******************* to review and sign the entire contract, allowing them opportunities to immediately change their mind and not proceed. Every purchase adheres to the Right of Rescission period, in which an owner can cancel and receive their monies back. The Purchase and Sale Agreement clearly and conspicuously discloses this Right of Rescission at both the top of the document, and the bottom of the document above the signatures. The Purchase and Sale Agreement was signed by both owners on the contract the date of their purchase with the Verification ********** 2017, they would not have been able to cancel their original contract that was purchased in 1998, but they also had the right to choose not to upgrade to a new contract. As they did, they have an obligation to that contact. We cannot waive their remaining balance, and we cannot cancel their contract. Once their mortgage is paid in full, they may sell their ownership. While we cannot be involved in the sale, we can assist with the transfer paperwork, and can waive our internal transfer fees.  

• Initial Complaint

  Date:02/27/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing with a deep sense of urgency to formally request the termination of my timeshare contract with Fantasea Resorts. Since my retirement, my financial situation has drastically changed, making it increasingly impossible to maintain this contract.Most critically, the loss of my wife, ****** *******, in November 2017 has been devastating. At 81 years of age, the stress of managing this timeshare without her has significantly contributed to my declining health and emotional well-being. This obligation has become an unbearable strain.I urgently request that you consider my situation with compassion and expediency. Please advise me on the immediate steps needed to terminate this contract and any fees that might be waived due to my circumstances.Thank you for your understanding and prompt attention to this matter.

  

  Business Response

  Date: 03/09/2025

  I have read the consumers complaint. We sympathize with his loss and offer our condolences. Someone from our **************** will reach out to him regarding his request. 

• Initial Complaint

  Date:02/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 09-21-2024, I was invited to Flagship Resort for an Upgrade to points system. I told the Salesperson No because it's not feasible.On 01-07-2025 I received an email about maintenance fee due and after 01-15-2025, I will be charged $35.00 for late fee and as of 03-01-2025 there will be $5.00 monthly fee added. I had to reset my account to login. It showed Dues none. Planning retirement and working with builder on my home in ******* might have distracted me.On *****-2025. I received a letter from ************************** for a collection of $903.51 and added Fee of $347.84 that totals $1251.35 I called the morning of *****. I speak with the receptionist. When I asked for a Manager, he says to call back to talk with ***. Later I called back, the same receptionist told me that the Managers say there is nothing they can do for me, pay the money. I sent an email about contacting Consumer's Affairs because I think it's a Retaliation for me saying No to Points Upgrade program, that evening *** called, recorded the conversation, states it was sent to Collection 02-17.Morning of *****, a lady from Flagship called. In conversation she says for me to call ******** Financial and tried to get a fee reduction. I told her, my business is with Flagship. I never get prior notification on collection. I was locked out of my account and still. It appears to be Retaliation and Shakedown. I would like to get raid of the Timeshare but I know I have to pay my maintenance until then. Thanks, your help is greatly appreciated.*************************** filed report to my Credit earlier 2024. No statement but reduce my Score by 100 points

  

  Business Response

  Date: 03/07/2025

  I have read the consumers complaint. The consumer advised our team of legal representation, therefore we cannot comment at this time. Their legal counsel will need to contact the legal department. I have read the consumers complaint.

  Customer Answer

  Date: 03/10/2025

  
  Complaint: 22989053
  
  I am rejecting this response because: As I mentioned before, I know that the maintenance fee has to be pay. I received an email stating that I was charged $35.00 late fee and as of March 1st there is $5.00 every month until the maintenance is paid. When I received that email I logged into my account to pay but it says no fees due. On phone conversation with Flagship I was told they filed a collection on February 17th. Both Ladies say they can't do nothing for me. The Second **** states I should call the ***************** and see if they will reduce their fee. I told her my business is with Flagship. Yes I mention that I question a lawyer, they instructed me reach out to BBB. The Question I asked both ladies Why I'm sent to Collection when the Email stated something different. All I want to do is pay my maintenance and late fees not a surplus. I maintain a good credit score because I believe in paying my bills.

  Please Advise, Thank You.
  
  
  
  Regards,
  
  ***** ********

  

  Business Response

  Date: 03/15/2025

  I have read the consumers reply.  Our records show the consumer currently owes a maintenance fee balance of $938.51, and is 134 days past due. As stated in the Owners Acknowledgment, the maintenance fee is due upon receipt. As he has been advised, his account has been assigned to *************************** and he will need to speak with them directly. ******** can be reached at ************.Notice of maintenance fee servicing change was previously sent to the owner.Once an account has been reassigned, our **************** Financing team is no longer able to process the payment.

• Initial Complaint

  Date:02/14/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We want to file a complaint about how Boardwalk has treated us. We feel completely lied to and tricked into buying this timeshare. During the sales pitch, we were given false promises about how flexible and beneficial it would be. If we had known the real details, we wouldve walked away immediately. Since then, weve tried over and over to get in touch with the company to get out of this. Weve called multiple times, but no one will return our calls. We've also written to ask for cancellation, and theyve outright denied us every time. Its frustrating and feels like theyre ignoring us completely. This timeshare has become a financial burden, and we just want out. Were desperate for some help because the stress of this situation is overwhelming. Were asking for the contract to be canceled and relief from the costs. What theyve done to us is wrong, and we need this resolved.

  

  Business Response

  Date: 02/22/2025

  I have read the consumers complaint. At the time of her purchase, she signed a contract, including the Sales and Purchase Agreement,which communicates the Right of Rescission. Reviewing her account, I see that our team has spoken with her and has advised her that we are not able to cancel her contract outside of the requisite timeframe. As she purchased in 2022, that timeframe has expired. Our team has also been available to assist her with her questions and with banking her week. We do value her as an owner and we do sympathize with her financial constraints, and we may be able to offer her a payment plan that better accommodates her current financial needs. She is currently past due on both her mortgage and maintenance fees. Please advise her to contact ******** ****************** at ************ for direct assistance. 

  Customer Answer

  Date: 02/25/2025

  
  Complaint: 22941128
  
  I am rejecting this response because:
  
  

  Im confused as to why Im being passed around to yet another entity, ***************************, when no one Ive spoken to so far has been able to truly help. What exactly is Meridian, and how are they supposed to assist with a payment plan? As Ive mentioned before, we cannot make the payments and we want to cancel.  A payment plan won't help with that. We were obviously not made aware of the rescission timeframe, and there were clear omissions and misrepresentations during our purchase. If we had known the full truth, we would never have proceeded. This situation is beyond frustrating.

   

   

  
  Regards,
  
  ******* *******

  

  Business Response

  Date: 03/09/2025

  I have read the consumers response. At the time of her purchase, she met with the Verification team and signed her contract. This includes the Purchase and Sale Agreement, which clearly and conspicuously discloses,at both the top and bottom, the Right of Rescission. As her purchase was in December 2022, the rescission period has expired. Currently, she has an outstanding mortgage balance of $2,867.62 and is over one year past due. As well as an outstanding maintenance fee balance of $1,700.92, also over a year past due. Her account has been placed with ******** ****************** for collection of her delinquency. Notices of the servicing change for both the maintenance fees and loan were sent to her email on file.  Please advise the consumer that Meridian is available for inquires and direct assistance at ************.

• Initial Complaint

  Date:01/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We received an email inviting us to a presentation at Fantasea in *************. As an incentive, we were promised free airfare and hotel accommodations. Since we were already in the area, it was easy to attend. The presentation lasted about three hours, and we interacted with two or three sales representatives. The pitch wasnt overly high-pressure, and the program seemed like something that could fit our lifestyle. At the time (back in 2014), the idea of traveling frequently and affordably through an exchange program appeared appealinguntil we actually tried using it. Over the past ten years of owning a timeshare, weve encountered numerous issues. The main problems were limited availability, a frustrating booking system, unexpected additional fees, and poor customer service. Our only booking through Interval was a trip to ********, *****. The hotel was decent, and the front desk manager was friendly, but this was the sole time we were able to make it work. For years afterward, we couldnt find destinations or dates that aligned with our schedule. Compounding our frustration, the timeshare company did not remind us to deposit or book our annual week, and on several occasions, we lost out simply because we hadnt done so in time. After our second and final attempt using the exchange program, we were deeply disappointed. The experience left us so frustrated that we sought help to terminate the contract. It has been a financial burden, especially as we near retirement, and weve realized we gain no real benefit from the ownership.

  

  Business Response

  Date: 02/08/2025

  I have read the consumers complaint. We value the consumer as owners with us since 2014 and upgrading in 2020.  Since their 2020 upgrade, our records do show they have deposited their week yearly, with the exception of 2024. We can certainly assist them with that and advise them to call **************** at ************ so we can do so. We see they also recently traveled using their exchange. Their purchase is a real estate transaction, and part of the sale process is to meet with our Verification Team to read and sign the contract,including the Purchase and Sale Agreement which disclosed the Right of Rescission. Although we do value them as owners, we cannot cancel their contract outside of the requisite timeframe. They do have the right to sell their ownership. Their mortgage must be paid in full. While we cannot be involved in the sale, we can assist with the transfer paperwork. It does appear that the member could benefit from some additional education regarding how to effectively utilize their timeshare ownership for the maximum benefits. ************* can assist with this for certain as well. We would like to see the owner enjoy their ownership and urge them to call so we can provide assistance.

  Customer Answer

  Date: 03/20/2025

  
  Complaint: 22871705
  
  I am rejecting this response because:
  
  Please forgive me for being late in replying to the timeshare's response to our complaint as I did not see that we had received it.  Their response is that they value us as owners however they failed to address any of the issues we stated, so no, we are not satisfied with the response.   We did recently travel to ********* using the exchange. However, we were so disappointed and turned off by the experience that we decided to seek to cancel our contract. We had to go to a 30 minute meeting telling us we were going to get a new user ID and password for the new website.  They said that the new website will be so much easier to use. But, it was not 30 minutes, it ****** 3 hours! 3 Hours of our vacation time!  They never gave us a new user ID. All they wanted to do was to sell us more. We were so mad! So this is just another example of their lies and why we want nothing to do with them. I would like them to address this and why would they say 30 minutes and then hold us for 3 hours?  It has been so difficult to use and when you use it you still have to pay additional money.  So why would I want to continue paying for this?  And please explain how this is considered a real estate transaction. I have nothing of value to sell, such as a house or land. We have a piece of paper that provides nothing!
  
  Regards,
  
  ******* ******

  

  Business Response

  Date: 03/28/2025

  I have read the consumers response.  While their visit to ********* was done through their exchange opportunity by owning with us, however; that is where our affiliation with any resort in ********* ends.  *********** does not own the resort she visited and as such, we cannot hold accountable anyone in their corporation or their actions, though we do empathize with her. It seems her complaint may be directed toward the Nashville resort in that regard. At the time of their purchase with us, they purchased a deeded interval timeshare,which makes it a real estate transaction. We would like to be able to assist her with her questions and assist her in utilizing her vacation ownership and owner benefits with us. Our **************** team is available at ************ and eager to help.   

• Initial Complaint

  Date:01/19/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are this complaint against Flagship Resort to address the distressing experiences and financial strain we have endured since purchasing a timeshare with the company in 2017. Over the years, this relationship has been marred by high-pressure sales tactics, misrepresentations, coercive practices, and escalating costs, which have placed an unsustainable burden on us. Our troubles began in 2017 when we were invited to a sales presentation at Flagship Resort in exchange for a weekend stay. We were heavily influenced by promises of a much-needed vacation package, a dream trip to Hawaii, and future honeymoon gifts for our children. Under this pressure, we made the purchase without adequate time to consider the financial commitment involved. The years since have been marked by severe miscommunication and a consistent failure by Boardwalk Resorts to meet our expectations as timeshare owners. One particularly distressing incident occurred in 2020 when we were coerced into attending another meeting under false pretenses. We were led to believe it was a routine necessity, only to face additional high-pressure sales tactics and manipulation. This experience caused undue stress and further worsened our dissatisfaction with the company. Beyond these interactions, the terms of the agreement have proven problematic and confusing, making it difficult to access the services and benefits we were promised. Adding to our frustration are the escalating maintenance fees, which have far exceeded our expectations and become unsustainable. Despite repeated efforts to resolve these issues directly with Flagship Resorts, we have been met with indifference and a lack of meaningful support. The mounting financial burden, the stress caused by these interactions, and the inability to fully utilize the timeshare have left us with no viable option but to seek the termination of our contract with Flagship Resorts.

  

  Business Response

  Date: 01/28/2025

  I have read the consumer’s complaint. The decision to purchase is voluntary. In 2020 he was invited to attend a presentation with our sales team, to discuss his ownership and upgrade opportunities. At that time, he decided to upgrade. Following his purchase, he met with the Verification team to read and sign the contract, including the Purchase and Sale Agreement and Owner’s Acknowledgment. These documents disclose and detail the Right of Rescission and Maintenance Fees. While we did receive a letter from the Owner regarding this request, we advised him that he was outside of the rescission period and we could not cancel his contract, per the terms of the contract. In reviewing his account, prior to that communication, there were no complaints received from the owner. I also see that he has been working with our Customer Service Finance team in regards to his payments. We do sympathize with his financial constraints and they may be able to offer additional support and payment arrangements more suitable to his needs. Additionally, our Customer Service team is available to assist him with his ownership needs, answer questions, assist with services and benefits. They can be reached at ###-###-####. We would like to see him enjoy his ownership and encourage him to call us.

  Customer Answer

  Date: 03/19/2025

  
  Complaint: 22831608
  
  I am rejecting this response because:
  
  We were never told about a cancellation period when we purchased the timeshare. Your response mentions the contract and some documents that supposedly explain the Right of Rescission, Maintenance Fees, and so on. But the truth is, none of this was clearly explained to us during the process and we were given no time to actually review these documents. The sales presentation and everything after felt rushed, with the main goal being to get us to sign on the spot. If someone had taken the time to tell us we had a window to cancel, we absolutely would have gone for it. On top of that, saying we havent reached out before doesnt mean weve been happy with the timeshare. Just because we didnt reach out doesnt mean weve been satisfied. Sometimes you dont know where to even start when something feels so overwhelming. The fact is, weve been unhappy with this timeshare for a while now. Its caused more stress than anything, especially with the financial strain its put on us. Your suggestion to talk to customer service or figure out our payments isnt the solution we need. The bottom line is, we dont want to keep this timeshare. Its not working for us, and we want out completely. We feel like the entire process, from the sales pitch to the closing, wasnt transparent. Important details were left out, and now were stuck in a situation we cant manage or accept any more. We need you to take this seriously and work with us to end this timeshare contract. Were asking for a full exit with no further payments or obligations. Were counting on Flagship to make this right and help us resolve this as quickly as possible.
  
  Regards,
  
  ***** ******

  

  Business Response

  Date: 03/28/2025

  I have read the consumers response. The consumers first purchase with us was in 2017, and then upgraded in 2020. The sales presentation is detailed and explains how the ownership works. Our team takes their time to answer any and all questions that the consumer may have with regards to the potential purchase and the consumer is free to reject the offer at any time. Our closing process is and was the same with each of his purchases after the decision to purchase, the owners met with a Verification Officer to read, review, and sign the contract. Both times, the Purchase and Sale Agreement was given and both the owners on the contract signed. The right of rescission is communicated clearly and conspicuously at the top and bottom portion of the Purchase and Sale Agreement,just above the signature line. The maintenance fees are detailed during the sales presentation, as well as with the Verification Officer, and disclosed and detailed in the Owners Acknowledgement. The Owners Acknowledgment was initialed and signed by both owners on the contract. All copies of the contract are given to the owner to keep for their own records, which also allows additional time to review on their own. While we respect the consumer as an owner with us, we are unable to cancel their contract as requested.  Their ownership is a real estate transaction,and as the right of rescission was not exercised during the requisite time frame, the consumer has a contractual obligation to their mortgage and maintenance fees. If the owner has questions on how to utilize his ownership,our ************* team is more than happy to assist, and are available at ************. It should be advised that the BBB should not be used as an exit strategy for the consumers obligation with us.