Complaints

This profile includes complaints for Subaru of America, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Subaru of America, Inc.

  1 Subaru Dr Camden, NJ 08103-2204

• 

  Subaru of America

  500 Park Blvd Ste 255C Itasca, IL 60143-3126

• 

  Subaru of America

  500 Park Blvd Ste 255C Itasca, IL 60143-3126

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a CPO Subaru Outback Wilderness in July 2024. Almost from the start, I have had issues with the car. Over the course of 6 months, the car has been in and out of the service shop for the same issue, for as long as 3 weeks at a time. Each time, the dealership has a different reason for the issue, and they've basically been throwing darts at a wall to see what they come up with. I filed a complaint with Subaru of America (SOA) and was assigned a contact person, ***. After I brought the car in for the FIFTH time in December, I was told my case had been elevated within SOA, and I had a new contact person, *****. I told both the dealership and ***** that I was going to pursue a lemon-law claim, as they had not sufficiently resolved the issue and clearly had no idea what was actually causing the issue. The last time I brought the car in, the dealership told me that the car was "running as it should be" and, (in nicer terms) they were done working on it, not to bring it back. That was in January. Since that time, I have contacted ***** at her direct line on 4 different occasions over the course of a month, and she has not returned my calls. Since she was ignoring me, I filed another complaint with *** (about 2 weeks ago) through their on-line complaint process, explaining that ***** was ignoring me, stating that this was unacceptable, and requesting an immediate response. I have not gotten any response. SOA clearly is ignoring the situation in hopes that it will go away. This is unacceptable and not how a reputable company does business.

  Business Response

  Date: 03/04/2025

  Greetings, 

  Thank you for your inquiry. 

  I apologize for the delay, I have been out of the office ill. We have completed the review on this vehicle, and that information was sent over today. 

  We do have to rely on the diagnosis from our retailers as they are our eyes and ears on customer's vehicles. They did determine this vehicle is operating as designed, and they were also able to compare this vehicle to another like-model, that also experiences the same circumstance. The customer was provided the opportunity to compare the two vehicles as well. 

  Thank you, 

• Initial Complaint

  Date:03/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2019 Subaru Ascent with a restored salvaged title from a used car dealer. The repaired damage was from a right front collision that caused the title to have to be restored. I also purchased an extended warranty from an after market company. Apparently there is currently 2 recalls, one for the brake system and another for the transmission belt. My brakes shutter and my transmission just failed resulting in $11,500 in repairs. Because my title is restored, Subaru is denying the recall. These are faulty parts installed by the manufacturer that greatly involve safety. I feel Subaru should help offset the cost of these repairs regardless of a restored title. These are original parts from the manufacturer.

  Business Response

  Date: 03/13/2025

  Dear *****
  

  Thank you for the opportunity to respond to your Better Business Bureau Compliant
  

  The records you shared indicate that your vehicle was purchased used from Autosource of ******* with a POLK-branded salvage/rebuilt title. This designation means the vehicle previously sustained damage significant enough to be deemed a total loss.

  Due to this branding, only repairs related to open recalls or specific emissions concerns may still qualify for coverage under SOAs warranty.
  

  The manufacturers warranty originally provided with this vehicle was designed to cover defects in materials or workmanship. However,because the vehicle was rebuilt by an unaffiliated third party, it is no longer in its original factory condition. SOA has no way to verify whether the repairs were completed to our safety standards or if non-OEM parts or modifications were used.

  As a result, we are unable to provide warranty coverage or goodwill assistance for concerns outside of our control.

  However, at this time, there are no open recalls on the vehicle. 

  Customer Answer

  Date: 03/13/2025

  
  Complaint: 23010623
  
  I am rejecting this response because:
  
  Subaru of America avoided a recall of the braking system by sending out letters, which I received, about a complete replacement of the brake system.  However, my vehicle wouldn't be covered when I went to the dealership for the repair.  They also denied fault in a transmission reprogramming that ultimately caused a catastrophic failure.  Unacceptable business practices from such a large corporation.  
  
  Regards,
  
  ***** *********

  Business Response

  Date: 03/14/2025

  Hi *****

  Thank you for reaching out and sharing your feedback. I appreciate the opportunity to address your concerns.
  
  Regarding the brake system, SOA issues service campaigns to proactively assist owners with necessary repairs. However based on our records,all applicable recalls and service campaigns for your vehicle were completed.Additionally, vehicles with a salvage title are not eligible for further warranty or goodwill assistance.
  
  As for the transmission, we regret to hear about your experience. While Subaru continuously evaluates vehicle performance and takes customer feedback seriously, we do not have evidence to support a defect related to the reprogramming in your case.

  Thanks

  *******

  Customer Answer

  Date: 03/14/2025

  
  Complaint: 23010623
  
  I am rejecting this response because:
  
  I received a letter from Subaru explaining these brake issues that my vehicle was experiencing.  When I took it to the dealer, they explained that Subaru of America would not cover the expenses.  This is unacceptable to me regardless of the state of my title.  This was an issue that Subaru was aware of.  My vehicle had these issues and they refuse to fix it.  
  
  Regards,
  
  ***** *********

  Business Response

  Date: 03/26/2025

  Dear *****,
  

  Thank you for the opportunity to respond to your Better Business Bureau complaint.
  

  As stated previously, we are unable to provide warranty coverage or goodwill assistance for concerns outside of our control.

  Furthermore, at this time, there are no open recalls on the vehicle.
  

  If you have any further questions, please feel free to contact me.
  

  Thank you.
  

  Best regards,

  
  

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased a car through Subaru 11/10/22. On 12/16/24 several warning lights went off. Riverhead Subaru dealer told me the part needed was on backorder/ would not arrive until 2/27/25. I reached out to Subaru Corporate and they agreed to cover 2 months lease payments for the broken car,Yesterday I found out the part will not be coming in for another 8 weeks. Subaru told me they will not cover any more lease payments so I am expected to pay for a broken car. This is unacceptable it is their fault part is still not in..

  Business Response

  Date: 03/05/2025

  To Whom It May Concern,

  Subaru of America has been in contact ******* regarding the concerns with her vehicle and the backordered part delay associated. We have confirmed with service that the parts needed for her vehicle have been delivered as of 3/4 and that the customer will be contacted to bring the vehicle in to have the repairs completed. Once repairs have been completed and there are no further issue, the customer was advised that she would be provided additional compensation which she agreed to. If there are additional questions or concerns, please let me know.

  ***** ***** l Sr.Customer ******************* Advocacy l ********************** l ************ 

   

  Customer Answer

  Date: 03/05/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******* *****

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 2018 Subaru Legacy I was experiencing a problem with the entertainment center of the vehicle. ( radio, navigation, hands free phone system.) I took the car to the dealership where I was charged $189. for a diagnostic. I was told that the screen of the radio was de-laminating. I was also told that this is a known issue with the system. The only way to fix it would be to replace the radio. because it has been a problem with so many systems already the price has jumped to $1234.90 plus tax to install a new one. when the problem was first discovered by others the company replaced the radios for free, but because mine lasted longer they are no longer replacing them. I called the company and explained that this is a safety hazard as the radio buttons are constantly pushing themself even while taking a call or using the map. I was told they would give $500 towered a new radio. I asked if I could replace it with a refurbished one seeing they have taken them out of so many other cars. I was told no and that the decision made by the customer service person was final and nothing I could do about it.

  Business Response

  Date: 03/04/2025

  
  
  Thank you for bringing this to our attention.
  
  
  Our records show that on 05/21/2024 you reported an issue with your radio. It was determined that the radio needed to be replaced. You were advised that if you move forward with the repair the $189 diagnostic fee would be remove. Even after providing a good will gesture of $500 towards the repair and the removal of the $189 diagnostic fee you declined the repair. Should you decide to return to complete the repair we will still offer a goodwill of $500 and credit the $189 diagnostic fee.

  Customer Answer

  Date: 03/09/2025

  
  Complaint: 22989826
  
  I am rejecting this response because:
  Yes the business response is what I had stated in the original complaint. I feel that the price of a new radio replacement has been inflated because the situation of so many needing to be replaced. If my radio had failed earlier your company would have replaced it for free. But seeing that I have taken care of my vehicle and the problem didn't arise till after so many others have already been replaced. I am only offered $500. None of the problem is do to my fault but was your doing. I am sure the company went after the manufacturer of the radio.  I feel I should have the option of a refurbished unit payed for by the company or have them pay at lease half of the replacement price( $1,223.90 plus tax)  seeing they are responsible for putting in faulty equipment in their vehicle. I realize also that the labor is added to the price. there for the company is still making money on installing faulty equipment and having the customer pay to replace it. 
  
  Regards,
  
  ***** ******

  Business Response

  Date: 03/12/2025

  Thank you for sending a response.

  
  Please be advised that your 2018 Legacy is out of warranty. Because of that, Subaru of America does not have any obligations to Provide assistance with needed repair. We would love to continue to offer the gesture of $500.00 towards the repair and waive the diagnostic fee of $189.00 purely as a gesture of goodwill in response to your experience.

  Customer Answer

  Date: 03/19/2025

  
  Complaint: 22989826
  
  I am rejecting this response because: Subaru is supposed to be about safety. This should have been a recall. Its a safety issue, When your navigation system glitches and changes while you are driving. When you can't use the back up camera because the screen is distorted and you can't see. All the special features that you charge extra for is now useless.
  
  
  
  Regards,
  
  ***** ******

  Business Response

  Date: 03/19/2025

  Please be advised that your 2018 Legacy is out of warranty. Because of that, Subaru of America does not have any obligations to provide assistance with needed repair. We would love to continue to offer the gesture of $500.00 towards the repair and waive the diagnostic fee of $189.00 purely as a gesture of goodwill in response to your experience.

• Initial Complaint

  Date:02/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello Subaru,Denial of Ownership I have tried countless times to resolve updating the ownership of my 2024 Outback. I have sent documents to prove my ownership but your company has denied my ownership of my Subaru. I am requesting the email to your legal department contact information for ****** ********-*****.****** **** Case # Case # ***********

  Business Response

  Date: 02/25/2025

  Hello,

  Thank you for contacting Subaru of America **** I have reviewed this case and have updated the customer's ownership as requested. I have reached out to the customer by phone and email to advise of this as well and have encouraged Mr. **** to reach me back directly for any additional questions. Thank you!

  Customer Answer

  Date: 02/25/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ****** ****

• Initial Complaint

  Date:02/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I **** ***** brought a 2018 Subaru legacy limited with ****** miles from Cook ***** of ***********. December *******. The next day I Noticed that there was a intermittent beeping sound that was very,very distracting...also noticed that the car audio Screen...would constantly Freeze...and touch screen would not work...unless turned off and back on....than it would work a short period of time than Beeping,radio station changing by its self...stations,as well as to FM,AM,XM etc. but the (Most) troubling (ISSUE) Was on 3 different occasions the Audio Screen for back up camera (Blacked Out)while Backing up...and almost bumped a Vehicles...That's when I called Subaru America Advocacy of Camden ********** ...I called ************....Ext#****** a Miss ****** was the case Handler..Case#******-1600713....I was Informed to take the car to my Local Dealership....Winner Subaru of Dover Delaware; which I did so... *************** Agent..Name (Brook): The Car was there for The above as well as the car Strut issues ...the car was (Inspected) and (Findings) was the Car Audio issues and Screen Black was due to Subaru Starlink INFOTAINMENT SYSTEM Note:DEFECTIVE FREEZING, MALFUNCTIONING & OTHER ISSUES...deemed unsafe...code: ************* Vehicle Safety Standard....(111) **************...as of August,2019 Class Action Lawsuit stated leading a 6.25 million dollar lawsuit . After Inspection Findings at Winner Subaru **************... Subaru America Advocacy...Offered a $750 good will funding towards a STARLINK Audio Head Unit...new $2,500 Brook of Subaru ************ they could get a used one for $600 plus add dollars...But Wanted me to (Pay) $759 for them to (Install) it. I feel I should not have to Pay for a install due to the Facts stated that the System is Defective a Subaru on going Problems that has (Proven) and know for years.Also as far as The strut issue it was the Sway bar links...finds was ******************* Subaru Feasterville TREVOSE PA ************ add aftermarket parts

  Business Response

  Date: 02/25/2025

  ****,

  Subaru Of America is in receipt of your complaint and request for repair assistance for your 2018 Subaru Legacy. We understand that the vehicle was purchased through a 3rd party and does not have any active Subaru warranties, warranty extensions or recalls for the suspension and head unit repairs needed. Based on this information, any repairs needed would be the full responsibility of the owner. However, as a goodwill gesture, Subaru of America has offered to provide $750 towards the repairs and will pay that directly to the Subaru retailer once the work has been completed. That will be the extent of what is offered from Subaru of America. Any additional assistance would be from the 3rd party where the vehicle was purchased and any warranties that were put in place there.

   

  ***** ***** l Sr.Customer ******************* Advocacy l ********************** l ************ 

   

   

• Initial Complaint

  Date:02/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a CPO Forester 4 years ago because as a first responder family safety was a big thing . we were led to believe that subaru was a safe and reliable brand.unfortunately this hasn't been our experience we have had so many issues it difficult to count. The interactions with some of the dealerships have been frustrating, shocking, rude, pushy and dismissive. my forester has been in multiple times to fix the same issues over and over . i've been told things are fixed and then i leave the dealership only to find the problem still persist. The problem seems to be electrical in nature and im worried this vehicle will catch fire. it is currently being " repaired " as i type this. i finally became so worried and scared for myself and my children that i contacted subaru of america. what a joke this was after months of the forester being in and out of the shop and me imploring them to get me out of this thing they politely told me they issued a $500 coupon ( that expires in 2 weeks ) and to go pound sand . reading the BBB reviews on subaru are so disheartening it looks as if i'm not the only one who has had to deal with this atrocious company and their embarrassingly horrible customer service. ********************** should be ashamed. they couldn't care less about the safety or well being of their customers.

  Business Response

  Date: 02/21/2025

  *******,

  Subaru of America is in receipt of your complaint and apologize for the issues you have been having with your Forester. With your vehicle being outside of the state guidelines for lemon law, Subaru of America would not be in position to provide a replacement vehicle. However, due to the experience, we are happy to increase the amount previously provided to assist with getting you into another vehicle. We will provide you with $2,000 in the form of a Goodwill Loyalty coupon which will be emailed to you. If you have any additional questions or concerns, please do not hesitate to contact us.

   

  ***** ***** l Sr.Customer ******************* Advocacy l ********************** l ************

• Initial Complaint

  Date:02/12/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2020 Subaru accent in Nov of 2021 with ***** miles and still under manufacturer warranty. We have had electrical, windshield, brakes, battery, software, fuel pump, and transmission issues. I am currently worried about multiple issues because the dealer and Subaru of America refuse to do a full diagnostic on the vehicle. The transmission has a recall and warranty extension because of poor design. I am having multiple component failures under ****** miles and Subaru refuses to extend the warranty on the whole vehicle. They offered me money to sign a release which I refused. I need help because Subaru is hanging me out to dry with their poor product. I have many records and communications between Subaru America and the dealer.

  Business Response

  Date: 02/12/2025

  Good Afternoon BBB of **********,

  We are in receipt of the complaint filed by Mr. ****** ******* requesting that Subaru of America provide an extended warranty that would cover all components of his vehicle. In order for Subaru of America to provide an overall extended warranty, the vehicle in question must be less than 3 years of age and have less than ****** miles. This is a strict rule for which no exceptions are made. Mr. ******** vehicle is over 5 years old and currently has ****** miles.
  
  Mr. ******** vehicle recently required a transmission repair, which is still in progress. The repair is not covered under warranty and the total cost of said repair is $3,448.99. Subaru of America and our Subaru retailer are offering to cover the cost of this repair so that the customer will not have to pay anything out of pocket. While we are not obligated to provide this support, we are doing so as a gesture of goodwill.
  
  Please let me know if I can provide any further clarity.

  Kind regards,

   

  *****

  Senior Advocate Specialist
  Subaru of America, Inc.
  Customer Advocacy Department
  ***************************** ***************) 

• Initial Complaint

  Date:02/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have had numerous batteries replaced but no extended warranty as promised in class action lawsuit. I am disabled veteran with brain damage they want me to do their paper work for them when they have records there also radiator hose and connectors were after market and caused waterlesk had yo be replaced hubdreds of dollars have complained to corporate office as well i can not do morebevause of seizure disorder stress panic attacks, etc subaru here said corporate owed me hundreds buttheywi not follow through. Alsohad number of windshields replaced and constant oil compustion w

  Business Response

  Date: 02/12/2025

  Thank you for contacting us. We are very sorry to hear of the concerns Mr. **** has had with his vehicle's battery. While we did have the added extended battery warranty, the vehicle is now 10 years old with a ******* miles and outside of all warranties. Our Customer Advocacy team had requested the customer submit all applicable receipts to review for reimbursements. As the manufacturer, we do not have access to the retail receipts mentioned. We would be happy to review once proper receipts are received.

  Customer Answer

  Date: 02/27/2025

  
  Complaint: 22927508
  
  I am rejecting this response because:Trying to get back to you on complaint with subaru.  My home number ************
  I even received an email from them that they owe me $200plus on one battery replacement. But very hard to try to work with them. I have brain damage and can read what is required of them for class action lawsuit , they said ended in 2023 so they said one thing but it required extended warranty which was not given and their invoices say more warranty, i am dealing with a lot right now and it is hard for me mentally to handle everything without causing me more mental stress which has lead to seizures in the past.  They need to review my invoices they should have on computer system to see how many issues i have had to deal with battery replacement, high oil leaks, usage when we have had only them working on vehicle.  It has cost us thousands of dollars to repair the same issues and not getting fixed.  Thank you.  I am not doing well right now and need to take everything more slowly.
  
  
  
  Regards,
  
  ***** Alto

  Business Response

  Date: 03/05/2025

  Thank you for your response to the BBB case. As stated previously, we are the manufacturer, we do not have access to the retail receipts mentioned. Without the receipts we cannot provide any reimbursements. However, as a gesture of goodwill we can offer a $250 parts and service coupon towards any repairs or parts and is good for one year. The coupon will be sent via email. We are sorry for the experience you have had and thank you again for taking the time to share these concerns. 

  Customer Answer

  Date: 03/10/2025

  
  Complaint: 22927508
  
  I am rejecting this response because:
  
  
  I was already told that they owe me over $211.16. For just one battery replacement, and there have *** more batteries replaced at my expense.

  they want me to do all of their work for them when they already have receipts.

  plus they replaced radiator hose clamps and fluid when they were the only one who wirked on car, there was an accident repair but they did not replace them at all from invoice,  i am a disabled veteran with brain damage and have been taken advantage of where i the one with over 3o% permanent brain damage has done done this which is too much for me hope i do not have anothrr seizure .  Also leak oil has not been yaken care of, uses 2nwuarts of oil every full up. Etc 

  
  Regards,
  
  ***** Alto

  Business Response

  Date: 03/10/2025

  Thank you for your response. We are truly sorry for the difficulties you are experiencing. The Parts and Service coupon for $250 has been sent via email. This is all the compensation we can provide without receipts or documentation of the other incidents. Should you find the receipts in question we would be happy to review at that time. 

  Customer Answer

  Date: 03/21/2025

  
  Complaint: 22927508
  
  I am rejecting this response because: 

  ******************************	2:14 PM (9 minutes ago)
  tome

  Have not received the $250 service credit as of yet.  I will have my son look for it better then i can right now. Have water damage at home as well as other issues that have too much out of me.  However at least no seizure!  Subaru said they owed me over $211+ for just one battery and had not looked at other batteries they replaced with out warranties being applied. I have not liked the service at all.  For they replaced radiator hose and brackets for they said were not oem parts.  Except for car damage work for which i review receipt the only ones who have worked on vehicle has been them locally.  I paid thousands of $ for oil leak repair and it leaked again later and oil consumption has been 1-2 quarts every fill up.  They have been told numerous times about issue , they said it was oil leak and repaired but it continues to this day. 
  So i am not happy with their offer of $250 service .  Not to mention the numerous jump starts we paid for when my wife work over 150 miles away from home.
  So what can we do next?   I am over stressed with water damage at home, problems getting my anti seizure medications and workers , fans all of the time.
  But i can supply documents but it is hard for me to send because of brain damage, my older son can help me though .
  Thanks for listening.
  ***** Alto ************
  Sent from my iPad

  
  
  
  
  Regards,
  
  ***** Alto

  Business Response

  Date: 03/25/2025

  Hello, we apologize for the difficulties you are experiencing. The Parts and Service coupon for $250 was sent on 3/6 directly to your email and was resent today, 3/25/25, as well. Should you and your son find the receipts in question we would be happy to review at that time. 

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The right to report law how can Subaru sell a car with all the options like starlink and then u cant turn it on cause e Subaru will not let u cause of this law in *************

  Business Response

  Date: 01/31/2025

  Good morning. Your case has been reviewed. As of November 2020, voters in MA passed the Data Law. As a direct result of the new Data Law, SOA is no longer able to offer ******** services to any MA residents. Unless there is an official statement made, SOA does not have a path to assist further with this request. 

  Customer Answer

  Date: 01/31/2025

  
  Complaint: 22877455
  
  I am rejecting this response because:
  
  What do u mean an official statement 
  
  Regards,
  
  ***** *******