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Business Profile

Auto Parts

CARiD

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Parts.

Reviews

Customer Review Ratings

1.14

Average of 36 Customer Reviews

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Review Details

  • Benedict M

    Date: 08/18/2025

    ***********************. They made me pay for shipping ***** to bring the part out and to send it back ***** Because it fit, but it blocked my adaptive cruise control. So I can't use it. They didn't tell me that in the description. I'm handicapped and a senior citizen and they didn't take that into consideration either never use them again.

  • Angel A

    Date: 08/11/2025

    Carid is a dishonest business.I purchased a grill for my Jeep from them. I received the gril wrapped only in bubble wrap. The grill was the wrong part for my Jeep.I got return authorization from them. They told me to return it in the original packaging. I returne it in the original package. Following is they're response.THEY ARE CROOKS!Dear ,Thank you for your patience while we looked into your return. I understand how important it is to have this matter resolved, and Im sorry to share the following update.The manufacturer has confirmed that they received your returned part, however, it arrived without its original packaging or part number label. Per our return policy, these are required for us to process a refund, as the item must be in brand-new, resellable condition with all original materials. Without them, the return cannot be approved.I know this is disappointing news, and I truly wish the outcome were different. Please let me know how youd like to proceed:We can send the item back to you, or We can discard it for you.Unfortunately, in either case, no refund will be issued.I appreciate your understanding, and Im here to assist you with the next step.

  • Herb W

    Date: 08/08/2025

    I ordered a transmission filter kit it arrived with the box half opened and the gasket is missing I reported it to carid and they had me take pictures and I had to wait 5 days for a response I didnt hear back from them so I called them and was told I had to wait at least 3 more days and Im still waiting

  • James S

    Date: 07/11/2025

    Stay away from this company! Purchased a part for my Camaro 2SS. It was a carbon fiber rear diffuser at a cost of $1140 plus $190 for shipping. CARiD web site Guaranteed to fit, needless to say the part wasnt even close to fitting. Supplied them with photos of the poor fit and all other information required for the refund process. After 4+ hour on the phone and countless emails the refund was denied. CARiD blaming the manufacturer. It is impossible to check the fit without actually trying to attach the diffuser to the car. Paid $400 to a certified Auto Body Shop for the attempt to mount the new part. So the manufacturer claimed *** damage the part so they denied the refund and I had to pay another $190 to return their poorly misfitting part as part of their return policy. This companys GUARANTEE is as worthless as the companys morals. So buy all means AVOID CARiD!! Worst company *** ever done business with. Oh and they were nice enough to saythey will return me the part for another $190. What a great company??

  • Misty D

    Date: 06/25/2025

    This was my first order with CARiD and it will be my last. There was nothing wrong with the item ordered, but when I ordered I was informed that if I ordered within the next six hours and some odd minutes, I would receive my item the following day. I placed my order on Thursday, June 19 well within their time frame. I received an email the following day that a shipping label had been printed - this being the day that I was due to receive my item. Bare in mind, I was paying over $25 for ***** shipping, which was advertised as overnight. I called the company's customer service line to express my unhappiness and to request that my shipping be comped. The man was very apologetic, but would not do anything to compensate me. I requested that we split the cost of the shipping. Again, the answer was no. I requested that they give me 20% off my item, but they would not. The item arrived on Tuesday, June 24, four days after I was supposed to receive it. I have never dealt with a company with such awful customer service and rest assured that I will never order from CARiD again.

  • Alexandra M

    Date: 06/12/2025

    Absolutely horrific, they robbed me. Shipped rims and tires but lug nuts and tpms sensors missing, refusing to refund me for both. **************** ****** ******* and ****** are unprofessional. Management request and 6 days later no call back. They say they are HR and refuse to do anything further to assist me. They need to be SHUT DOWN!!!

  • Carl C

    Date: 06/03/2025

    5/30-Cardi did not display shipping charges for a part i order at the time of order processing. I could not go in and cancel the order after reviewing my receipt showing a shipping charge that cost just as much as the part. I contacted ******** (supervior) that provided no solutions or recommendations to try resolved this issue.Bad customer service. It's illegal to add charges after the process the order was submitted for a agreed cost. I will take this up and fight the charges with my bank. Never order from this company website that does not show shipping charges prior to purchase

  • Craig Y

    Date: 05/22/2025

    Purchased a $42 car part and was charged $175 for shipping. Should have been charged $18 for shipping, but CARiD customer service said they don't control shipping costs. They sell the same part on **** for $56 with free shipping. **************** and manager would not work with me on the shipping costs. Terrible customer service and overcharging for shipping.

  • Chris T

    Date: 05/12/2025

    This company robes you. I'm paying $23 to get a refund of $18 for an item not opened. Robbery. Do not deal with this company. Carid are crooks

  • Leonard W

    Date: 04/08/2025

    I will never buy from this company again!!!! I was totally mislead by the salesperson about the rims I chose. When I went to return the product I was told the shipping would be free, only to discover they charged me. After several attempts to talk to a manager, all I got was a run around. If your thinking of buying from these guys I would highly reconsider. They're a big company who hides and wont answer your questions hoping you will just disappear. Buyers be ware!!!!!!

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