Business ProfileforAM Home Delivery & Trucking Inc.

I am very disappointed in this company. I had ordered a kayak from a company in **********. They emailed to say that the delivery company they use doesn't come all the way to where I live, but they could meet us at a location 35 minutes from my husband's work. We were told we would receive a call a few hours ahead of time so we could get to the meeting point. I received an email 5 days prior to delivery indicating a 4 hour window. I called asking for a more specific time and was told by the delivery company that we would receive a phone call a few hours prior to delivery. Fast forward to delivery day. I received a call around 6:30 am telling me the driver was 2 minutes away. I explained to the driver that my husband would take 35 minutes to get there and they were supposed to have called me. He hung up on me and I immediately received an automated message stating the driver would arrive in 2 minutes. I called the company and the person I spoke with apologized, stating it was company protocol to call ahead of time but the driver must have forgotten. He told me he could either leave my kayak at this random location until we arrived, or I could pay a redelivery fee and reschedule. I told him that made no sense since they are the ones who made the error. He said he was sorry and tried to call the driver. I received a call from the driver asking when we could arrive. I told him 35 minutes and he said he would wait. Ten minutes later he called me again and asked when we would be there. I told him 25 minutes. He complained and I told him he was supposed to have called us. He said, ************ f***** up." I asked to repeat what he said and he mumbled something. I told him my husband was on his way and I expected him to wait. My husband arrived and he was gone. I called the company again and they had to call the driver and have him come back to the location. Very unprofessional company and customer service.