Complaints

This profile includes complaints for Misfits Market's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Misfits Market

  1000 Coopertown Rd Delanco, NJ 08075-5251

• 

  Misfits Market

  16800 SE Evelyn St Ste 140 Clackamas, OR 97015

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive never used misfits market before I received an ad in social media so I looked it up before you can look at prices you have to add payment so I put the information in it included my Apple wallet and then I did not like anything that was on there. The prices were more than the grocery store and I did not want a subscription and all of a sudden I wake up this morning and it is placed in order for me. There's no way to cancel the order I looked at the Website less than 24 hours ago. Im not able to contact anyone. I want a refund but I have to speak to the merchant first and no one theres no one to speak to their practices are deceptive. You should have to decide that you want to place an order and acknowledge that youre placing order. I didnt even double click on my iPhone. Im really upset with their practices and I think that it needs to be addressed someone that does not want an order should not wakeup the next morning less than 24 hours later to an order being charged to them because they wanted to look at prices.

  Business Response

  Date: 04/08/2025

  Hi there, 

  Thank you for reaching out. We're truly sorry to hear about your experience. Thats absolutely not the kind of interaction we want anyone to have with Misfits Market. We appreciate you giving us a try, and we understand how frustrating it must have been to find an unexpected order. We strive to be transparent and to give our customers full control over what they order and when.

  Each week, we'll curate a box of groceries for you and you're welcome to skip the order, customize it, or leave it as is. Customers also have the Flex Plan option which isn't a subscription. Taking a look at your account history, we see that our ************* Team has responded to your email. They've refunded this order in full and cancelled your subscription with us. If you have any additional concerns, please respond directly to that email for the fastest response.

  Thanks so much!

  Misfits Market

• Initial Complaint

  Date:03/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Like many others, an order was placed automatically without me knowing. I was not under the impression that they would charge my card in the midnight so i cant even cancel it. i dont want this food. i want a refund.

  Business Response

  Date: 03/31/2025

  Hi there.

  Were sorry to hear about your experience and understand how frustrating it must have been to wake up to an unexpected charge. Our goal is to make grocery shopping convenient, and we strive to make our subscription model clear during the sign-up process.

  Taking a look at your account history, it looks like our ************* Team responded to your email. They were able to cancel the order. The pending charge should drop off within the next few days, depending on your banks processing time. Since youve also successfully canceled your subscription, you wont receive any future charges or deliveries.

  We appreciate your feedback and are always working to improve transparency in our ordering process. If you have any further concerns, please feel free to reach outwed be happy to help.

• Initial Complaint

  Date:03/20/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Billed On 3-19 & one pending. 42.88x2 I went on site to browse, they make you add your info including cc#. The site was not something I would order & found prices to be same at g stores. I got out of site. 2 days ago I saw a msg as to a delivery The box contained food I would never order+it was vegan. They had no right to do this. There isn't a customer # to call them. I did call my bank - I have to try to settle this thru the merchant 1st.

  Business Response

  Date: 03/21/2025

  Hi there! We're so sorry to hear of this frustrating experience.

  Misfits Market operates as a subscription-based service, and we aim to provide clear communication regarding how orders are processed. We understand that this was not your intent, and we never want a customer to feel misled. Your account history shows that our Customer Care team has already processed a full refund for the unwanted order and canceled your subscription to prevent any future orders. While we do not have a customer service phone line, we are always available through email and chat to assist with any concerns.

  
  We appreciate your feedback and will continue working to improve clarity around our subscription process. If there’s anything else we can do to assist you, please let us know.
  

  Best,

  Misfits Market

• Initial Complaint

  Date:03/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was interested in possibly opening up a subscription to Misfits Market in order to look at the products they had to offer you had to giveall your identifying information, including a credit card before you could start looking at any products they offered I decided to cancel my subscription since I could not preview the products they had to offer before my first order online and their website kept telling me my password was incorrect and password codes to reset it which never worked. The telephone number that's listed on the Internet for their customer. Service is actually for fossil FOSSIL I'm assuming the watch company.. I want my subscription canceled immediately as of today, March 20, 2025. I have not placed a first order. I will not be placing anyorders I want my subscription canceled with no charges to my credit card ever.. I think it's ridiculous that your website makes it impossible to get into your account or reset your password so you can cancel your subscription account. Unfair business practices if you ask me make it right cancel my subscription immediately and do not charge me for anything. I have not placed an order and I do not want your company to place an order for me. CANCEL MY SUBSCRIPTION IMMEDIATELY EFFECTIVE TODAY MARCH 20, 2025..

  Business Response

  Date: 03/21/2025

  Hi there. Thanks for sharing your feedback with us. We're sorry to hear that your experience with us was a stressful one! Misfits Market operates as a subscription service, and we strive to provide clear communication about how our billing and cart processes work, including sending reminders before order processing. That said, we never want a customer to feel misled or unsupported.

  It looks like our Customer Care Team has responded to your email to let you know that no charges have gone through and your account has been cancelled. If you have any further questions or concerns, please don’t hesitate to reach out to our customer support team. We truly appreciate your feedback and will continue working to improve the experience for all our customers.

  Best,

  Misfits Market

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Like MANY others, I was charged an unauthorized amount for a cart that I was looking at. I just wanted to check out the service. This charge comes at a particularily devastating time. I make $36,000 a year as a PhD student. I have about $500 right now that is supposed to last me two weeks. Misfits Market has charged me $42 unauthorized for groceries I cannot afford. Last night I was debating between getting eggs at the real grocery store, and this morning I wake up to the news that $42 has been removed my amount. I am livid and feel powerless. I would NEVER recommend even making an account with this company to test out the waters as I did.

  Business Response

  Date: 03/21/2025

  Hi there.

  Thanks for taking the time to share your feedback with us. We're truly sorry to hear about the unwanted order. Misfits Market is a subscription service, and we strive to provide clear communication about how our billing and cart processes work, including sending reminders before order processing. That said, we never want a customer to feel misled or unsupported.
  

  Looking at your account history, we see that our team has already processed a full refund for this order, and we hope this helps alleviate some of the stress. We have also highlighted that you're currently on the Flex Plan which means an order only goes through if you log in and add items to your cart. If you have any further questions or concerns, please don’t hesitate to reach out to our customer support team. We truly appreciate your feedback and will continue working to improve the experience for all our customers.

  
  Best,

  Misfits Market

• Initial Complaint

  Date:03/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was looking at misfit market to see if it was worth getting groceries from if they have anything that we would like to get. I had to make an account to be able to actually look at the stuff I made an account was considering it put my card in the account. I did not make an order whatsoever. Misfit market decided to do an order on my behalf because my card was in there. It was delivered today, March 13, 2025. I did not approve this purchase nor did I want to order from there because they didnot have things that I wanted to order. I have contacted their customer help. They dont have a phone line so it makes it extremely hard cancel a subscription that I didnt even know that I was going to have and I didnt know. I was gonna have food from there whenI didnt want to this was not put in agreement and I believe they should be closed down due to just taking peoples money even if they create an account and are interested in looking at the products that they have.

  Business Response

  Date: 03/17/2025

  Hi there,

  Thanks for sharing your experience with us. We're so sorry to hear of the unwanted order! We're happy to help.

  It looks like our ************* Team was able to refund this order in full, as well as cancel your subscription with us. Additionally, we'll share this feedback with our team so that we can grow in the right direction. If you need anything else, please respond directly to our team's email for the fastest resolution. Thanks so much!

  Best,

  Misfits Market

• Initial Complaint

  Date:03/10/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I looked at the page out of curiosity, as a person with illness I'm always looking to find my formula cheaper. I was told that misfits may carry stuff that could help. (I am tube fed). I saw that they didn't offer anything that could help. They sent me an unauthorized order that I am HIGHLY allergic to. I've reached out over and over to advise this wasn't authorized. Even sent pics of my allergies, formula, supplies and port/tube.

  Business Response

  Date: 03/11/2025

  Hi there,

  Thanks for reaching out. We're so sorry to hear your first order was an unexpected one which contained items you aren't able to use. We can understand this being frustrating! Each week, we'll curate a box for you based on your preferences and you're welcome to leave the order as is, customize it, or skip it altogether. You're also able to add specific items to your "Never List" to exclude them from future boxes!

  For this order, it looks like you were able to reach out to our team and they've since refunded this order for you. If you need anything else, please don't hesitate to reach back out to us. We're always happy to help.

  Best,

   Misfits Market

• Initial Complaint

  Date:03/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was informed last week that I should select items from misfits. I texted that I did not have an acct. It came today . I had to cancel my credit card. The charge was $62. This has happened with Dinnerly. I had never heard of them. The produce was not worth th $62.

  Business Response

  Date: 03/10/2025

  Hello *******,

  I am sorry to hear that this has been your experience. I am glad to see that our customer service was already able to refund you for the items you were unable to consume. Your account has also been cancelled, so you will not receive any future orders unless you reopen your account. 

  Have a wonderful day!

  ****** ***

• Initial Complaint

  Date:03/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Feb, I visited Misfit Market site, the 26th I thimk. Had to enter my name to see prices. It evidently auto filled my info including **** credit card number and signed me up for a year subscription which I did not want. Recieved a box of food a couple of days later and cancelled card. They tried sending me another box but payment was declined because I cancelled card after talking to ****. I will pay for box of food but I want a refund on the years subscription price. $79. I think. I tried emailing them earlier this week. No answer. Phone number appears bogus ************. Not a valid number.

  Business Response

  Date: 03/11/2025

  Hi there,

  Thanks for taking the time to share your feedback with us. We're so sorry to hear about the unexpected order! While we don't have phone support, we do have a dedicated Customer Support Team which can be reached via the "Contact Us" link on our site. Alternatively, you can click directly on this link to send us a note : ************************************************* We look forward to hearing from you!

  Thanks,

  Misfits Market

  Customer Answer

  Date: 03/13/2025

  
  Complaint: ********
  
  I am rejecting this response because:
  
  

  From: **** ******** <******************************************************************>
  Sent: Thursday, March 13, 2025 12:57 PM
  To: Better Business Bureau <********************************************************************************************************>
  Subject: Re: You have a new message from the BBB of New Jersey in regards to your complaint #********.

   

  Conttacted thru contact us misfits market today. sent them e mails last week thought. *******************

   

  On Friday, March 7, 2025 at 06:
  
  Regards,
  
  **** ********

  Business Response

  Date: 03/17/2025

  Hi there,

  Thanks for taking the time to share your feedback with us. We're truly sorry to hear that your first experience with us was such a stressful one. We're here to help!

  Looking at your account history, we see that you've been in touch with our ************* Team and they've since refunded the subscription fee back to your original payment method. Additionally, we'll pass along this feedback to our team so that we can eliminate any future confusion. Please feel free to let us know if you need anything else.

  Best,

  Misfits Market

• Initial Complaint

  Date:03/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was informed this morning of a $55.07 charge on my new card account that I recently got a week ago. misfit market somehow charged my account that is not recorded in their system. even after going on the account info, it showed my past card number that was cancelled so I'm not understanding how they are able to access an account that isn't even on their record. this is a fraudulent act that was not authorized at all. they phone numbers and all are closed and no longer work, and they are stealing people money.

  Business Response

  Date: 03/07/2025

  Hello ******,
  
  Thank you for reaching out. After reviewing your account, I was able to see that you are currently working with our team to get this resolved. If you have any other questions or concerns, please reach back out!
  
  Take **************************