Complaints

This profile includes complaints for Misfits Market's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Misfits Market

  1000 Coopertown Rd Delanco, NJ 08075-5251

• 

  Misfits Market

  16800 SE Evelyn St Ste 140 Clackamas, OR 97015

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/05/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a membership but ever since I paid, I cannot get into my account. I have written Misfits Marketplace numerous times (because you cannot get a working phone number), but I have yet to hear from them. I am receiving my fifth box on Tuesday and I have been working on this since the day that I joined. At this point, I want to cancel my membership.

  Business Response

  Date: 06/10/2022

  This is not the sort of experience we wish for our customers to have and we thank you for reaching out to us. Our team looked over your account and saw that you reached out to us 3 times for assistance with logging in. Our customer success team reached back out to you on 4/19 and twice on 4/21 to provide assistance but unfortunately, these messages do not appear to have been read. These messages may have been directed to your spam folder. Were very sorry to see you go but I can confirm that your account has now been canceled. Should you wish to restart your membership, please feel free to contact us at www.misfitsmarket.com/contact-us and we would be more than happy to assist.

• Initial Complaint

  Date:06/05/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi I received a $100 gift certificate for Misfits Market from my employer. However, in order to redeem the gift certificate, Misfits Market required me to set up an account and (worse yet) a weekly subscription to their misshapen groceries box delivery service. They also required that I input a credit card. I selected the “really great red blends - six pack” for $105.99. I was willing to pay the slight overage over my gift card. I entered the gift card number and a credit was shown and everything looked fine. I did not receive a confirmation of my order until the order was charged on the charge date (Sunday) that applies to my delivery date (Wednesday). This morning when I checked my bank info, I was charged $115.13, way more than the $15.13 I was expecting. I checked my account on the misfits market website in case this was just an authorization and not an intended charge amount. My order information on misfits no longer shows the gift card and shows a charge to my card of $115.13. I only wanted to redeem my gift certificate and never wanted to subscribe to anything. When I tried to report an issue with my order the website reported that there was an error with my submission. I tried several times but received the same error message each time. I scoured the website but could not find a telephone number or even a physical address for misfits market. Please help me get this transaction fixed. Many thanks! W****** ******

  Business Response

  Date: 06/10/2022

  Hello W******, thank you for contacting us. We apologize for the confusion regarding your gift card. Unfortunately, per our terms of service, we are unable to apply gift cards towards the purchase of wine. We checked with the customer success team and confirmed that you were issued a refund for the purchase on 6/6 as a courtesy and closed your account on 6/9. Although we do not provide service over the phone, you can always feel free to contact us 24/7 at www.misfitsmarket.com/contact-us.

  Customer Answer

  Date: 06/23/2022

  
  Complaint: 17322402
  
  I am rejecting this response because:

  Misfits did not voluntarily refund my money or communicate with me in any way (including by firm submission on their website and by email).  They refunded my money because both my employer and I contacted ***** — a corporate gifting service that contracted with my employer to provide gifts for its employees — and asked ***** to use their relationship with Misfits to get me a refund.  Misfits has only responded to my negative reviews after being forced to provide a refund by *****.  To this day they have never contacted me directly by email.  They say they are sorry only in response to my negative reviews on review sites.  

   

  
  
  
  
  Regards,
  
  W****** ****** 

• Initial Complaint

  Date:06/05/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was mildly interested in the services that Misfits Market offers. I like the fact that they rescue food that otherwise would contribute to landfills and offer organic produce at a discount price. I attempted to make an account but was informed that I had an account that already existed. So I was unable to log in and give any specifications. Nonetheless, my card was charged and now I'm told I'm going to receive a shipment this week. I can't log in to an account, it says my account does not exist. There is no contact information listed for Misfits Market, only an online contact form. Unless I can log in to my nonexistent account to cancel future orders, they're going to charge me every week. This is ridiculous.

  Business Response

  Date: 06/10/2022

  Hello Chrissie, thank you for reaching out to us! We're very sorry to hear that you had issues with creating your account. We spoke with the customer success team and were able to confirm that your account has been canceled as of 6/5. Should you wish to sign up again, please let us know so we can attempt to delete your existing account or feel free to sign up with an alternative email address. If you need any further assistance, please let us know.

  Customer Answer

  Date: 06/19/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:06/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went on their website to see their products you have to create an account to do so. I did that. decided it was too much money so i tried to delete my account but couldnt. I removed my credit card info (or so i thought)and i sent a message telling them to cancel my account. I got a notification that they sent me an order. I panicked and saw they charged my card. I went on their site to cancel it says to go to account management and go under the totle need a break and there you can cancel. that is not the case. I have three people try to figure it out and it is t there. there is no way to cancel and no phone number to call. I wrote them three times. not counting the first time when I created the account. I want my money back. I dont want their food (I havent received anything yet) and i want my account removed.

  Business Response

  Date: 06/10/2022

  This is not the sort of experience we wish for our customers, and we thank you for reaching out. We apologize for any confusion caused while attempting to cancel your account, but we can confirm that your account has been canceled and your order was refunded on 6/7. You should see the funds back to your card within 5 business days from that date. Should you need anything further, please let us knowwe are always happy to help.

• Initial Complaint

  Date:06/04/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just wanted to see what the items look like, but it asks for credit card first, I did make a basket but I never submitted the order because I figured they are more expensive than the places I shop, so I never submitted any order. Yet its been two weeks and every week, the misfits website charges my credit card for that entire basket that I never ordered and sends me an email saying they received my order! Contacted website multiple times to delete my account, never heard back. Their website is faulty and unfortunately they don;t have a phone number to talk to someone.

  Business Response

  Date: 06/10/2022

  First and foremost, we would like to apologize for any confusion when signing up for an account. As outlined during your sign-up experience, you were enrolled into our weekly grocery plan where there is no "check out" required. Your cart is automatically filled each week with our most popular produce and grocery staples, and the order is automatically placed at the end of your shopping window for your convenience. We reviewed your account activity with our Customer Success team, and it looks like you requested to have your first order cancelled and refunded on 5/26 which was completed by our team upon receipt. On 6/2, we can see that you reached out again to cancel your account and request a refund for your second order, and we can confirm your account was canceled by our team on that day. We were able to issue a refund for your second order which should appear within 3-5 business days. Although we do not have a phone number for customer support available at this time, you can always feel free to contact us via email or through www.misfitsmarket.com/contact-us and we will be happy to assist further.

• Initial Complaint

  Date:06/04/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6.3.22 I signed up for and canceled within an hour my subscription to Misfits Market. On 6.4 22, @3am, I was charged $33.28! When I asked for a refund, they took me to another page and asked for my cc info again to pay someone to retrieve my money! Help!

  Business Response

  Date: 06/10/2022

  Hello *****, thank you for reaching out to us. When you signed up for an account with Misfits Market, you were set up with our weekly grocery plan which automatically populates your cart with some of our bestselling items as outlined on our site at sign-up. By selecting to cancel, you opted out of the weekly shopping plan and your account was downgraded to our 'a la carte' plan which allows you to fill your own cart with the items only as often as you like and will only ship an order once you reach our order minimum. We can see that when you downgrade your account, your curated cart was not cleared and you were charged for that order. We sincerely apologize for any confusion this may have caused. We were able to confirm that you reached out on 6/4 about this charge, and Our Customer Success team replied to let you know that we were unable to cancel your order as it had already been packed, but a credit for the cost of your order was added to your account to be automatically be applied towards your next order. In regards to where you mention you were taken to another page requesting your credit card info in this process, we would like to take a closer look into this: if you are able to provide any additional information or details here to our Customer Success team, that would be greatly appreciated as this is not a navigation we recognize. Currently, your account has not been canceled but is still on our 'a la carte' experience where you will only receive orders if you log in to build them yourself and meet our order minimum. If you would like more information on how this plan works or would like assistance further canceling your account, please reach out to us at www.misfitsmarket.com/contact-us and we would be more than happy to assist you. Again, we apologize again for any confusion regarding how our service works.

• Initial Complaint

  Date:06/03/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my weekly Misfits Market grocery plan on June 1, 2022, via my account management page. I received an email confirmation that my plan was canceled and that Misfits would no longer build me a personalized grocery box. It said if I wanted to resume, I could restart my weekly plan via my account page.On June 2 I got a notification that Misfits Market was going to charge my **** card $39.50 and that my order "had been confirmed". (Say what? What order??) Per Misfits Cancellation Policy:"Once an order has been billed, it can not be altered or cancelled, and it will still be shipped. Cancelling your plan on or after you have been charged for an order will not cancel the order in progress."Well, I canceled my plan BEFORE my weekly box was billed or charged - so WHY am I getting notifications about a grocery box being shipped and also a charge to my credit card?I've emailed the company multiple times the last couple days, but have had ZERO response. Like others here have complained about, there is NO phone number to reach them on. SO frustrating. And they seriously lag on responding to issues/problems. They need to rethink how they do business and provide better and more prompt customer service. Just a few minutes ago I received an email saying a grocery box has been shipped! A box I did NOT want and had canceled! Money is extremely tight for me and I cannot afford the box they just shipped. What I want from Misfits is for them to ENTIRELY cancel my account (try figuring out how to do this on their website!) like I asked them to do, and a REFUND for $39.50.Please help. I have wasted way too much of my time AND money on this. Thank you in advance.

  Customer Answer

  Date: 06/06/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  From: ************************* <***********************>
  Sent: Saturday, June 4, 2022 1:13 PM
  To: **************************************************
  Subject: Fwd: You have a new message from the BBB of ********** in regards to your complaint #********.

   

  Hello-

   

  I am following up re: a complaint I made about Misfits Market. The company finally responded to my many emails and issued a refund - so my issue has been resolved. See below for my Complaint #.

   

  Please confirm you received this email about my issue being resolved.

   

  Thank you,

  *************************

  
  
  Regards,
  
  *************************

• Initial Complaint

  Date:06/01/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered groceries from Misfits Market with state delivery date of Tuesday, May 31. The groceries included meat and fish. The items were sent out for delivery at 9:39 am on Tuesday, May 31. No delivery was ever attempted. At 5:54 pm, I received a text from the delivery driver saying that they would not be delivering my groceries on that day and would re-attempt the following day. It was over 90 degrees on Tuesday, May 31. Even if the meat and fish were later returned to a colder shipping facility, it is not safe because the temperature control of the items is not ensured. The meat and fish are packed with ice, but there is no guarantee that the items maintained a safe temperature prior to returning to the facility or at the facility. The items were never tested to ensure that the 40 C temperature was maintained after being in the hot car for a full day. The meat and fish items handled in this way are unsafe and inedible. Because the meat and fish items handled in this way are not safe, I contacted Misfits Market and requested they issue a refund. They have refused repeatedly. They are insisting on attempting re-delivery. It is now 8:00 pm on June 1. No items have arrived. So now we have meat and fish that has been traveling around in a car for two days during the summer. This is unsafe, and the items are inedible.The customer service agent has repeatedly refused my requests for a refund.

  Business Response

  Date: 06/08/2022

  Hello and thank you for reaching out to us regarding your 'cold pack' order. We have worked with our Customer Success team to verify that a refund for the meat, seafood, and cilantro in your order has been refunded as of 6/3. Typically we do not issue refunds for cold pack items until after they have arrived since some delayed packages are kept chilled, depending on the carrier and type of delay. Regardless, we want to make sure that all of our customers have a positive and safe experience with Misfits Market so we appreciate the feedback regarding this experience. Should you ever need any further assistance, please feel free to reach out to us and we would be more than happy to assist.

  Customer Answer

  Date: 06/08/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  Lazarus Deiner

• Initial Complaint

  Date:05/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled this service and somehow their system kept me active and sent me a box. i got a notification on my screen basically telling me sorry to see you go or something like that so i thought i had cancelled. i then asked for a full refund as soon as i found out i was getting a box, and only got a credit on a future order which i really would just like the credit back on my credit card. the only reason i signed up was i got a discount which i did not use as this is out of my price range and can only see their products if you sign up and then they automatically sign you up for a box which i think you should be able to see their products and prices and then sign up. again i would just like a complete refund. thank you for your assistance.

  Business Response

  Date: 05/27/2022

  Hi. Thank you for contacting and sharing your suggestions. We looked into this with our Customer Success team and saw that they ultimately refunded you for this order. We're sorry if there was any confusion surrounding cancelation and the timing of the order processing. We have also shared your feedback with our team.
  
  We do have an a' la carte option which allows you to shop as needed, and you only receive an order if you place the order minimum in your cart for that shopping week. This allows you to check out what deals are available each week, which sounds more up your alley. We hope that you will check out this option, and if you have any questions, please reach out to us at https://www.misfitsmarket.com/contact-us

• Initial Complaint

  Date:05/23/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see attached photos of communication. I received a damaged box and asked for a refund. I tried to cancel my next shipment after emailing the company and they STILL sent me a box and charged me for it! I asked several times for a refund for both boxes and I want to cancel my membership and never be charged again. I do not want this service, and apparently many others have the same issues and have filed here with BBB. Please assist me with getting the 2 orders refunded from this scammer company. Sincerely *******

  Business Response

  Date: 05/26/2022

  Your contact is appreciated. We have checked and do not see any of your communication attached to this complaint. However, reviewing our records, we see where you reached out to us after your second order was placed on 5/17/22 asking how to push the order back. 
  
  Unfortunately, since the order was already processed, you would no longer have the option to skip that order. However, our Customer Success team explained for the future how to skip or cancel. Then later on 5/22/22, we received a ticket for your latest order that was also processed without being skipped or canceled. 
  
  Our Customer Success team, though sorry to see you go, has confirmed that you have successfully canceled your membership via your account. They also have refunded your order that was damaged. We hope that if you have any questions about the resolution you have received, you will let us know by replying to your ticket. Again, we appreciate your contact and patience as this was looked into.