Business ProfileforMegabus.com

Date of dispute: 6/23/24 Amount paid: $43. 98 I purchased a ticket from megabus Com for transportation from Houston to Austin at 1p.m today. I went to the metro park and ride in time to wait for the bus. This is my first time doing business with them and I thought their bus would have their business name on it clearly stating Megabus, just like the ********* and ******* buses. While I waited at the metro park and ride I saw several buses come and go which were white metro buses. I did not realize that their bus looks just like the metro buses. At 12.55 pm. I called their customer Service to ask for assistance since I was not seeing any megabus coming through. The representative told me that their bus is also white and that it already left. When I asked her for a refund so I can purchase another ticket for the next bus at 4.30p.m. she started yelling at me, belittling me and gaslighting me. Essentialy telling me it was my fault that the bus left me! When I asked to speak to a manager she told me there is no manager or supervisor available. So they have taken my $43.98 and failed to provide me with the promised service due to their bus not having their business name on it. I am therefore requesting a full refund of my money that I paid to them. I'm a graduate student without a job so every penny counts at this time. Thank you.