Reviews

This profile includes reviews for A&D Appliance Service Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  A&D Appliance Service Corporation

  284 N 8th St Prospect Park, NJ 07508-2039

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  A&D Appliance Service Corporation

  23 Just Rd Unit 302 Fairfield, NJ 07004-3423

Review Details

• Review fromLeo W

  Date: 04/21/2024

  1 star

  Leo W

  Date: 04/21/2024

  A and D is the worst appliance repair company Ive ever dealt with. We had a service guy come out to look at our fridge, didnt seem like he knew what he was doing but he ordered parts and said he would schedule a date and time to replace the parts. The company called and said they got parts so they set up a day and time for 8am to 12pm. We got a family member to come to the house since we both work and at 12:30 we called to see where the service guy was the office picked up and said he was at the parts store (laughable) since he didnt order the right part. We asked if he would be showing up that day to repair the fridge. They said they would call when they found out, they never called back, he never showed up, and they never answered our repeated calls and messages. It seems they are screening their phone calls so they dont have to deal with this issue as we still have a brand new fridge that we cant trust to keep our food from spoiling. I wish there was more we could do besides leave a bad review as this company shouldnt be in business anymore.

  A&D Appliance Service Corporation

  Date: 04/22/2024

  i would love to help this zip code is in ** ************************************************* email cannot confirm who this customer is. we have not exchanged any funds as well.

• Review fromLois C

  Date: 02/23/2024

  1 star

  Lois C

  Date: 02/23/2024

  If I could rate them 0 I would. Technician showed up before parts arrived at 8am Friday when they were fully aware the parts have not been delivered. Parts would be delivered later the same day. Technician said someone would come back later. Nobody showed and you can never get a live person on the phone that knows anything about anything. Never received a call back and my appointment was rescheduled for 10 days later without checking if I am even available. How stupid is that.

  A&D Appliance Service Corporation

  Date: 02/24/2024

  Customer complaint is about scheduling issue. Most calls are scheduled by outside warranty companies. Please remove this customer's complaint as there is nothing I can do to fix her complaint.

  A&D Appliance Service Corporation

  Date: 04/22/2024

  hello i would respond as i can not find this individual looks like we serviced this individual and repair her product her complaint is not same day turn around time. if a job needs parts to complaint we would need to wait to rcieve we schedule and email is sent out when confirmed on the phone and a email and call the night before. dont undserstand this is BBB or yelp

• Review fromliz w

  Date: 11/21/2022

  1 star

  liz w

  Date: 11/21/2022

  we had these guys come out two times to repair our dishwasher. It was leaking from the right side door. The came out, said we needed a part and left to order it. Part came in, we set a date, I took off from work and when they called me, when they were 30 mins away and I did not answer, they simply moved on to the next appt, WITHOUT even letting me know. Just one call, 30 mins before the start of my appt window.....then left me hanging. I was home, I took off for them, but they don't care. Then, we set another appt. They come out, install the part, leave (after we tipped BOTH of them) and when we ran the dishwasher, it STILL leaked, from the SAME place. I called the repair guy himself, who spoke barely any English and he said I needed a new dishwasher. HUH? So i called the dispatcher, who said I had to open a case with Electrolux directly to get a new unit. I hung up, called Electrolux and A&D had already called and told them that i refused service. I told them that I did in fact have service that day (crappy service, but service none the less) Electrolux and I finally got it straightened out.....but these guy stink so use someone else. Not worth 3 days home from work to still have a broken dishwasher.

  A&D Appliance Service Corporation

  Date: 02/24/2024

  We try our best with multiple automated reminders and calls ahead. Regarding the broken dishwasher we try our best to fix everything the first time. If it is not fixed we can not just give you a new unit mfg has to deem unit unpreparable. ******* is who holds your warranty they determine replacement. Please have review removed as this claim hold no ****** to services not being render and no finicial value was exchanged. Her review is with her mfg

• Review fromDaphne E

  Date: 06/10/2022

  1 star

  Daphne E

  Date: 06/10/2022

  A&D was chosen by the warranty company to service my refrigerator. Monday 6/6/22 When called the contact person states the information was not received. But when asked to double checked says oh yea they faxed it over this morning. Then the earliest appointment is Friday between 12 &5pm (such a large window). Explains company policy is for tech to call 30 minutes prior to arrival. I specifically asked her to make sure in bold red letter for tech to call 30 minutes before as I have children & cannot leave them alone. She assured they will call and all should be well. Today the tech calls at 1:40 pm stating he's 5 to 10 minutes away. I explained to him the same thing I did to the receptionist who scheduled the ******************* take me 10 mins to get there. He becomes rude, tried to over talk me, then states he'll call his office because I'm not there. As he hung up I called the office myself. Now receptionist says: oh the tech was suppose to wait until you arrived but he left. Mind you im already about out almost there. Im beyond annoying. She says she'll call the supervisor. When called back they rescheduled the appointment for tomorrow but between 8 &12. Asked could I be the 1st customer that morning give the poor ************************************** from today. "OH ma'am im sorry I cannot guarantee that as the technician has other appointments". I was floored that was her response guveb the problem was caused by their technician. Espically when your not willing to require todays tech to return & compete the repair as he should have done in the 1st place.. so now my Saturday has to be inconvenience as well. This is jus unacceptable! Your tech don't follow your company **************** no respect for the customers time or courtesy to prioritize on the following repair. This is jus ridiculous. Don't waste your time people. Your better off having a worry free contract from pseg & allow their techs to service your major appliance.. don't waste your time with A&D..

  A&D Appliance Service Corporation

  Date: 02/24/2024

  I'm sorry you had that experience. I would urge you to purchase what ever warranty you would like to have as this is your right and we are not a warranty company. Also I am sorry that the tech didn't send you a 30 min text like requested. Please be aware sometimes jobs are closer and don't take as long as expected. We do give 4 hour windows to help with the time frame and try to stay on track to be able to see all customers in a 8hr day. Again I am sorry for any inconvenience. This claim holds no merit as her service is thru a third warranty no monetary value was exchanged. Please remove from profile