About

Local BBB:

BBB Serving the Pacific Southwest, Central & Inland California

BBB File Opened:

7/18/2012

Business Started:

1/1/1983

Business Incorporated:

11/27/1991

Type of Entity:

Corporation

Business Management:

(Headquarters Contact): Mr. Ajit Khubani, President

Additional Information

Refund and Exchange Policy

PURCHASING POLICY (Product Sales and Delivery)
Most orders are shipped within 1 week of receipt. However, depending on demand for the product, some items may require up to six weeks for shipping. Allow additional times for the shipping of products from their warehouse.

Please Note: Customers mailing in a check or a money order must pay a separate fee for the second item in a "special offer." If no separate fee is included in the check, only the original product will be shipped.

Cancelled Orders
Orders can be cancelled only prior to payment processing. Orders that are being packaged for shipping cannot be cancelled. Please refer to the product’s toll-free number noted on the invoice/packing slip, in the upper left corner or call 1-855-668-1655. 

Back-Orders
If an order cannot be shipped within the stated delivery date, Telebrands will notify the consumer of the expected ship date. 

30-Day Guarantee on Returns & Exchanges
Returns accepted within 30 days; provided the item is in new or like-new condition (see Return Policy). Refunds will only be issued or replacements will be sent as needed once the item has been received in their warehouse. 

Non-Continental U.S. Shipping Surcharge
An additional $10 shipping surcharge is added for items sent outside of the Continental United States.

RETURNS POLICY
If a consumer is dissatisfied with any merchandise from Telebrands for any reason, simply return the product within 30 days for an easy refund of your purchase price, excluding shipping and handling. 

Return Information
Follow return information that is shipped with each package. Send all returns to the address indicated on the packing slip/invoice. They suggest you ship returns to Telebrands via a GROUND method that can be tracked (UPS ground / FedEx Ground / USPS Priority mail).

Along with your return, be sure to include the following: 
1. Order number and/or customer's complete name, address, and billing phone or email address
2. A detailed explanation regarding the reason for returning the item(s)
3. Information about whether customer would like a refund or a replacement

- No other paperwork, invoice, or preauthorization is needed for a return. 

Exceptions to this return policy
* Intimate apparel (such as Slim Away) is not returnable for refund due to health and sanitation reasons. Telebrands will, however, send a free replacement of any item that is received in a defective state (i.e. ripped, torn, or broken).
* Consumable items (such as Bombay Green, that can be diminished or used up) are not returnable once they have been opened. However, they will accept a return for any unused and unopened consumable item.
* All items must be returned in their original packaging along with all accessories, parts, and instructions manuals that were shipped with the original order. The 30-day return policy starts from the day the product is received. They need to have the return package postmarked within 30 days of the date that the item was delivered (regardless of what date the product was first used).
* Shipping and handling costs are non-refundable
* DVDs, Hardware or Software may only be exchanged in the event of a manufacture defect.

Note: If they receive an item back in their warehouse and it does not meet their return policy terms, then they may not issue a refund or send a replacement. Such a return also will not be sent back to the customer.

Refund Policy
Once your return is received, it will be processed within 10 business days. Telebrands will not be responsible for loss or damage of return shipments. A credit will be issued to the original method of payment within 5-7 business days of receiving the returned item.

Business Categories

Product Development and Marketing, Catalog Shopping, General Merchandise