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Business Profile

Credit and Debt Counseling

Franklin Credit Management Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit and Debt Counseling.

About

Important information

  • Government Actions:
    Government Action: BBB reports on known government actions involving business’ marketplace conduct:
    Settlement

    The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

    On Sept. 26, 2024 the Commonwealth of Massachusetts, through the Office of Attorney General ("AGO") and Franklin Credit Management Corporation (“FCMC”) (collectively, the “Parties”) agreed to the Assurance of Discontinuance (“Assurance”) pending an investigation.

    The AGO alleges that FCMC failed to comply with Massachusetts foreclosure-prevention law by failing to timely provide borrowers with required notices and failing to take required steps when borrowers replied to the notices. The AGO further alleges that FCMC violated Massachusetts Debt Collection Regulations by improperly collecting or attempting to collect on time-barred debt, calling borrowers in excess of twice in a seven-day period by failing to send required debt validation notices. 

    In lieu of litigation and in recognition of FCMC's cooperation throughout the investigation, the AGO agreed to accept this Assurance.

    FCMC entered into this Assurance for settlement purposes only in order to avoid expense and risks of litigation, and denies the AGO's allegations.  

Business Details

BBB File Opened:
6/21/2006
Business Started:
6/1/1995
Alternate Names:
Franklin Credit Management Corporation

Additional Information

Other Resources
NMLS - Nationwide Mortgage Licensing System & Registry
NMLS Consumer Access
Washington DC 20036
Phone Number: 855-665-7123
http://www.nmlsconsumeraccess.org/

More Resources

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