Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a defective range that AM was supposed to pick up and and install the new one.They came to deliver and install my new range on 3/11/2025 but they said they needed another person to bring in the range.It took me 4 days for them to get back to me to set up the delivery date.The date was 3/17/2025 and was confirmed twice.No one ever showed up nor called me to tell me they weren’t delivering the range.Now they won’t set up a new delivery date.

• Initial Complaint

  Date:01/22/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a fridge on 12/25/24- It is 5 days shy from a month, and I have not received my refrigerator.Two times I canceled because the information I requested - like the *** number and Proper time of delivery was not accommodated. The third time they canceled because of the weather. They charged me $125.00 for the *** number and my building manager has never heard of such a thing. They took a while to provide me with that and it is required for my building manager to confirm the delivery. Also, my building has strict delivery time which is 11am-4pm and the business has not tried to work around those times. They 2 times they've sent me the time of delivery they've confirmed me less than 24 hours before not giving me enough time to confirm with my building. My delivery is now for 1/21/25 2pm-6:30pm. I have not had a working refrigerator in almost a month, and I have a child at home. I am extremely upset with the service of this company. I've been in constant contact with them through the phone and they never sent me a receipt for the ***.

• Initial Complaint

  Date:01/20/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase a bed and AM Home Delivery Was the trucking company it took them ten days to pick up the order from supplier. They then held the order in their George reconsolidation center for two weeks. It was then shipped to New Jersey and place in their consolidation center there. this was supposed to be delivered to Florida when I contacted them. They said it was now being redirected from New Jersey to Florida and could notgive me a date of delivery. 6 weeks to ship something from GA to FL is unacceptable

• Initial Complaint

  Date:12/20/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AM Home Delivery came to our home, quietly went through a side gate to our rear door, threw a door hanger on the deck, and took a picture of our back door and reported to the company that they took a photo of our front door which was a blatant lie. They never knocked on the door, called the number they had for us, or attempted to sincerely deliver the product. They are however attempting to charge us an additional $125 charge to come back. This is a scam that has been complained about to the BBB previously as we found while reviewing the complaints against them. My wife took off work and was sitting in our living room waiting for the delivery. The only acceptable resolution is for this company to deliver our dishwasher, at NO ADDITIONAL CHARGE, at a date that is acceptable to us.

• Initial Complaint

  Date:10/21/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have ordered Forno appliances via Premium Home Source and AM has been delivering my appliances as they came in. From the first delivery through the last delivery the experience with them was just horrifying as there was multiple issues with their employees damaging my property. First the fridge was delivered and installed incorrectly as you see on pictures doors were uneven and not leveled. On the second delivery they damaged 2 corners on my walls making cracks and holes, Employees left my house without letting me know throwing delivery paperwork on my driveway as they were leaving forging my signature on the delivering ticket which is a Federal offence. Last Delivery employees left trash in my back yard and left Hand Prints on my brand new Arhous sofa that cost over 3k. I guess they were trying to move the sofas to get to the kitchen. Also, the range was missing the back part which they never even informed me that it was missing. This delivering company is a nightmare to deal with. Plus their delivery drivers don't speak any English or they pretend no to speak English in order to no being responsible to answer customers questions while installing their appliances. I've send complaints and pictured to management and every email that I could find for AM delivery and I heard nothing from them. I feel like this company should be investigated for their business tactics. I want a refund of $500 that I paid them for the installation services.

• Initial Complaint

  Date:08/30/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company should not be in business. i ordered a set of chairs from amazon and i followed the merchandise until it got to the terminal and called to set up delivery , as i had an important event to attend. they didn't have a way to put it on the schedule and sent an email later to set it up . i confirmed delivery between 6-9 am . i did not get a call the day before with an approximate time, they called at 5:00 am (!) to tell me they were on their way - which is unacceptable , came to the house, did NOT ring the doorbell ;there were 5 people in the house and a boxer who barks like crazy if ******** is rang ; , they threw a paper at the door saying i wasn't at home and left . after multiple calls and talking to various **** and supervisors, not only i don't have a delivery date now , but they told me they'd charge me $125.00 redelivery fee. I am now dealing with the seller on amazon trying to get a hold of the merchandise. i think i will just cancel the transaction just to not deal with this horrendous company.

  Business Response

  Date: 09/10/2024

  I am sorry to hear about your delivery experience, what is the tracking # for your delivery so we can better asisst

   

• Initial Complaint

  Date:08/27/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for white glove delivery service. First off I was provided a delivery window of 5:30-9:30pm which in itself is absolutely unacceptable, I live is a neighborhood hood and have school age children, and should t worry about delivery or furniture being put together at 10 pm at night. The driver never showed up and I have tried calling customer service for hours with no answer. I want my furniture delivered and a refund for the top end delivery I paid for.

  Business Response

  Date: 09/10/2024

  I am sorry to hear about your delivery experience, so i can better assist, what is your tracking #?

   

• Initial Complaint

  Date:08/23/2024

  Type:Delivery Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 9th, 2024 at approximately 1:30pm the delivery personal were bringing the ordered refrigerator into the home to install it into the kitchen. During this time, the movers did not properly secure the fridge to the dolly, and dropped it, damaging both the fridge and the walls of my home. This damage has been estimated by contractors to be about $500 USD. After the incident, the movers brought the fridge back into the truck, and I received no phone calls from the moving company for a replacement, or how to proceed with a claim, nor did I receive a phone call from ******************* from whom I ordered the fridge from. It has now been over 30 business days since I submitted my claim with all of the appropriate paperwork, I have tried calling the company to no avail.

  Business Response

  Date: 09/10/2024

  I am sorry to hear about your delivery experience, what is your tracking # so we can better assist

   

  Customer Answer

  Date: 09/10/2024

  
  Complaint: 22185999
  
  I am rejecting this response because: You are asking for additional information. Here is that information: Tracking number AM100221363 / BOL Number 38383937
  
  
  
  Regards,
  
  *********************

• Initial Complaint

  Date:08/16/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought high-end appliances from ******************* in the ********, **, area. They use this terrible delivery company as their partners (AM Home Delivery), with bad customer service, that only service the area of ********/************** (the larger area of the city of *****) twice a week.I took the day off from work (8/15) because the delivery was schedule for 8/15 (after a long wait to get a delivery date available).Of course they did not make it.Now, I had to contact the terrible customer service of AM Home ********************** and they cannot provide a date when they will be able to deliver the appliances that I bought and paid in full from ********************** yourself a favor, and do a thorough research about this company (obviously I did not do my due diligence before, and now I am paying the price), read all the reviews and then make a decision. If I can suggest, rent a uhaul truck to pick up your High-End appliances yourself. Unless you don't care and are ok with uncertainty as to when they will deliver your products.I will come back and provide an update about the situation (the delivery of the appliances itself and the conditions of the appliances that have been sitting on a truck and warehouse for days now. Dents? Scratches? will see!)

  Business Response

  Date: 09/10/2024

  I am sorry to hear about your delivery experience, what is your tracking # so i can better assist you

• Initial Complaint

  Date:08/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 8/7/24 drivers arrived at my home to deliver appliances purchased from ** *******, this was their 3rd party dispatched vendor, not anyone i hired this is purely who ** ******* subcontracts work to. these animals proceeded to DAMAGE my home inside and out by literally tossing around massive appliances that i do have video and picture proof of. There is damage to my outside pavers from them dragging a fridge across them because they didnt want to use a dolly you watch the guy crash my brand new fridge in to my gate MULTIPLE times. They shred my laminate flooring and baseboards and walls. they broke my EXISTING dishwasher. They were insanely disrespectful to my mother and my home. Burrowed holes in my walls and cabinets without permission all the while one other tech thought it was ok to Intimidate my mom by being insanely rude to her and the other thought it was ok to give her his phone number!! I have contacted ** ******* trying to resolve this and they keep stating they are not liable AM TRUCKING is well that is unacceptable ** ******* told these animals to come to my home i did not hire them and then i filed a claim with AM TRUCKING who are the rudest people ever and provided quotes , pictures and video proof of all the TRAUMA that was caused and they stated it is only worth $800 when you cant spot fix laminate floors, the whole floor needs to be replaced. ** ******* is liable because ** ******* hired them not me. my house was just fine before these monsters came in and ruined and now ** ******* and AM TRUCKING refuse to do the right thing which is FIX THE DAMAGES. I am not trying to profit i just want what is right to be done. My home needs to be repaired because of ** ******** and AM TRUCKING. I ordered appliances and now my whole downstairs needs to be repaired because of their poor choice in vendors and employees. I just want what is right to be done!

  Business Response

  Date: 09/10/2024

  This issue was resolved and a release agreement was sent out to the client and a check has been sent out for the damages