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New Jersey Devils has 1 locations, listed below.

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    Business ProfileforNew Jersey Devils

    Sports and Recreation

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    165 Mulberry Street, newark, NJ 07102
    BBB File Opened:
    8/1/2013

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/17/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unresolved
    I put a deposit down as I received an email saying you would get playoff priority with a deposit for season tickets. I never heard back after over a week. I contacted them through their chat and finally someone called me. Spoke several times over the phone to ********* and a few emails. was going to get season tickets. We talked a few times. She went over all the rules they have which I said I understood and I had to fill out this form and send in my license which I did (kinda invasive if you ask me to buy something. I have other season tickets and never had to do that). She wanted me to come down and pick them out which was fine but there was only a few games left this season and it was last minute and during the week and couldnt make it. Then she said I could come down on an off day or weekend which was fine I was planning on that then that changed and they couldnt do it. They still gave me all the pricing and stuff and I was trying to decide which seats. Then I asked about playoff strips and she said I could only get strips with lower level seats (they never said taht before and I asked about it before) On the last call we had she was very invasive asking all these questions about me in living in another state and what I do for work and what my business is and who exactly i transferred tickets to like 8 years ago. like seriously. This is worse then trying to buy a house or something. Anyway she also took my CC and said she needed to check wtih her manager and she will get back to me right away. She didnt call till the next day when I was busy and left a message saying were not able to sell you tickets. They wasted hours of my time, took my CC which I certianly would not have given if they werent going to give me seats and my ID and everything else. I do not want any of that on file and immediately discarded now. I am Extremely disappointed in the whole process and a total waste of time and my kids will also be disappointed.
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    Customer Reviews

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