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Business Profile

Telecommunications

IDT Corporation

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telecommunications.

Complaints

This profile includes complaints for IDT Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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IDT Corporation has 6 locations, listed below.

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    Customer Complaints Summary

    • 47 total complaints in the last 3 years.
    • 14 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/11/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to express my disappointment and frustration with the service I received from Boss Revolution regarding a top-up recharge purchase I made on November 4, 2024. Despite my repeated attempts to resolve the issue, I experienced a series of unsatisfactory interactions with the customer service team.The issue began when the recipient of the top-up recharge did not receive the credit, despite my successful payment through the Boss Revolution app. After multiple contacts with the customer service team, I was advised to wait, then to contact *********, which I did. ********* confirmed that they never received the top-up recharge.I reported this information back to Boss Revolution and was assured that I would receive a refund. However, this refund never materialized. When I disputed the transaction with my bank, they investigated and found in my favor, crediting my account with the disputed amount.Regrettably, Boss Revolution subsequently closed my account, citing the disputed amount as the reason. When I contacted the customer service team to resolve the matter, I was told that I would need to pay the disputed amount to have my account reinstated. I explained the situation, but my concerns were dismissed, and I was hung up on.Despite my repeated requests for escalation, I have yet to receive a satisfactory response or resolution from Boss Revolution. The customer service I received throughout this ordeal has been subpar, and I hope that you will take immediate action to address this matter and provide a suitable resolution.

      Business Response

      Date: 03/17/2025

      Hello ******,

      We are sorry to hear about this issue you experienced.

      We have investigated this matter and have found that the transaction failed and that the funds were refunded. We have reactivated your BOSS Revolution account and added $5 as a gesture of good will.

      If we may assist you further, please let us know.

      Kind regards

      ******

      Customer Answer

      Date: 03/17/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ****** *******

    • Initial Complaint

      Date:01/14/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Back in April/May 2024 we notified Net2phone our intention to cancel our contract. We diligently responded to their communication and returned the equipment accordingly. We were never notified of any issues with our return and have it in writing that we were being credited the $2000 on the last invoice they generated. Last week on January 9, 2025 we received a collection notice from Oxygen for the exact amount we have an invoice for which says do not pay on it. We have reached out to Net2phone who continually refers us to the collection agency. This was never credited to us as stated in their email. We have attempted to resolve this with them to no avail. Our resolution is for them to notify the credit agency of their error.

      Business Response

      Date: 01/22/2025

      Hello ******,
      Thank you for your patience while we escalated and worked on this case.

      As discussed, due to the age of the equipment, we’ve credited your account to bring the balance to zero.

      We’re so glad we could assist and make this right for you. If there’s anything else you need, feel free to reach out.

      Please be kind enough to mark your complaint as Resolved with the BBB.

      Kind regards

      Galina

      Customer Answer

      Date: 01/22/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      We were contacted by Mr. Mark S. on January 21, 2025 from the Net2phone customer success/service area.  He has credited us as requested and was quite diligent in his review of our issue with the outstanding balance.  He stated that he agreed it should not have gotten to this point and that we were not responsible for the invoice balance.  He also stated that we now have a zero balance with Net2phone and are being credited accordingly.  His time, effort, and professionalism were greatly appreciated. 

      Regards,

      ****** ******* **

    • Initial Complaint

      Date:11/25/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Boss Revolution is a company that provides long distance telephone service. I deposited $29.25 to use it whenever I needed. And they won't let me get it back. I didn't use it anymore!. AM spoke with the company and they tall me not return my money!, l need your support please ??.

      Business Response

      Date: 11/28/2024

      Hello ***,
      Thank you for reaching out to ***
      We were unable to process the refund because there is no payment card linked to the account. To assist you further, could you please provide the details of the payment card we can process the refund to?
      We look forward to your response so we can resolve this promptly.
      Kind regards,
      ******

       

      Customer Answer

      Date: 11/28/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *** De La ****

    • Initial Complaint

      Date:11/13/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company is cheating customers by doing auto regarded with customers permission, I ask for refund of $5 which they refused, they also refused to connect me to their legal sept to settle this and told me to challenge then in court, I warned them that it will be expensive to the company but they didn't care, I asked them to credit my account for $5, they refused

      Business Response

      Date: 11/18/2024

      Hello ******,

      We would like to get further information from you about this matter. Please email ******************************** with the exact details for the transaction you would like a refund for. The Auto Recharge feature was disabled when you contacted our support team and requested it to be turned off on November 13 2024.

      We look forward to hearing back from you.

      Kind regards

      ******

    • Initial Complaint

      Date:08/04/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently attempted to make a transaction with a beneficiary who was out of town. However, I have not been able to get in touch with the beneficiary and would like to cancel the transaction. I kindly request a refund to be issued to my debit card. Thank you for your attention to this matter.

      Business Response

      Date: 08/08/2024

      Hello ****,

      I hope this message finds you well.

      We're sorry to hear that you felt the need to escalate your concern through the BBB, and we apologize for any inconvenience you've experienced.

      Our team has been actively trying to assist you with the issue at hand. As explained previously, the in-country payer requires specific details about the beneficiarysuch as their full name, date of birth, and place of birthbefore they can cancel the transaction. Unfortunately, this requirement is set by government regulations.

      We have attempted to contact you multiple times via phone and have sent emails outlining the information needed. We made another attempt to reach you today (08/08/2024) and have followed up with an email providing the same details.

      Our compliance team has confirmed that they were finally able to speak with you, but without the requested information, the payer is unable to proceed with canceling or releasing the transaction.
      We understand this situation may be frustrating, and we are here to help. If there's anything more we can do to assist, please feel free to reach out to us.

      Thank you for your understanding and cooperation.

      Best regards,
      ******

      Customer Answer

      Date: 08/08/2024


      Complaint: 22089691

      I am rejecting this response because: I canceled the transaction, and though the name is already there, it did not ask me for the date and place of birth when I sent it. It did not specifically mention in a clear statement that I needed that information when I sent the money. In short, please refund my money.



      Regards,

      *****************

      Business Response

      Date: 08/08/2024

      Hello ****,

      Thank you for reaching out to us and sharing your concerns. We understand your frustration regarding the additional information required for the cancellation of your transaction, and we  apologize for any confusion or inconvenience this may have caused.

      When you initially set up the transaction, the system didnt prompt for the date and place of birth as these requirements are specific to the in-country payer's regulations for cancellation. Unfortunately, we are required to comply with these regulations to process any refunds or cancellations.

      We acknowledge that this was not clearly communicated at the outset, and we sincerely apologize for any oversight. Our team has been actively trying to assist you by requesting the necessary information needed for the refund process.

      To move forward, we recommend providing the required information, as it is essential for processing the cancellation and refund. This is a standard procedure dictated by local regulations, which we must follow.

      Please let us know if you are willing to provide the required details so we can proceed swiftly with your request. If there are any other ways we can assist you or if you have further questions, feel free to reach out to us directly.

      Thank you for your understanding and patience in this matter.

      Best regards,
      ******

      Customer Answer

      Date: 08/09/2024


      Complaint: 22089691

      I am rejecting this response because: I canceled the transaction, as mentioned previously. Even though the recipient's name was entered, the system did not prompt me to provide the date and place of birth when I sent the money. There was no clear indication that this information was required at the time of the transaction. In summary, please refund my money. I canceled a previous transaction without incident; you can verify this in my transaction history.



      Regards,

      *****************

      Business Response

      Date: 08/09/2024

      Hello ****,

      Thank you for your continued communication with us and sharing your concerns. 

      We understand your frustration, and apologize for any confusion regarding the requirements for transaction cancellation. 

      The current transaction is subject to regulatory requirements set by the in-country payer, which mandate the collection of the beneficiarys date and place of birth for refunds and cancellations. These requirements are outlined in our Terms and Conditions (Specific Payer Terms Clause 4 4.9), which you were prompted to review when you first joined BOSS Money. We strive to ensure that all users are informed of the regulatory obligations we must adhere to.

      To move forward with your refund request, we kindly ask you to provide the required beneficiary details. This compliance step is necessary for processing the cancellation and ensuring that the funds are safely returned to you.

      We genuinely value your trust and are committed to resolving this issue for you. Please let us know if youre willing to provide the requested details so we can expedite the refund process.

      Thank you for your understanding and cooperation. If you have any questions or require further assistance, please feel free to reach out to us.

      Best regards,
      ******

      Customer Answer

      Date: 08/09/2024


      Complaint: 22089691

      I am rejecting this response because:  I canceled the transaction, as mentioned previously. Even though the recipient's name was entered, the system did not prompt me to provide the date and place of birth when I sent the money. There was no clear indication that this information was required at the time of the transaction. In summary, please refund my money. I canceled a previous transaction without incident; you can verify this in my transaction history.



      Regards,

      *****************

      Business Response

      Date: 08/13/2024

      Hello ****,

      Thank you for reaching out to us and sharing your concerns again. We apologize for any inconvenience you may have experienced during this process.

      We understand your frustration regarding the requirements for transaction cancellation. The regulations set by the in-country payer require the collection of the beneficiary's date and place of birth for any refunds or cancellations. These details are part of the compliance measures outlined in our Terms and Conditions, which are presented to all users upon joining BOSS Money.

      We are sorry that you feel this information was not sufficiently communicated during your transaction.

      To proceed with your refund request, we must obtain the necessary beneficiary details. This compliance measure ensures the secure return of your funds.

      We appreciate your trust and are committed to resolving this matter. Please provide the required details at your earliest convenience so we can expedite the refund process.

      If you have any further questions or need additional assistance, please do not hesitate to contact us.

      Thank you for your understanding.

      Best regards,
      ******

      Customer Answer

      Date: 08/13/2024


      Complaint: 22089691

      I am rejecting this response because: I canceled the transaction, and though the name is already there, it did not ask me for the date and place of birth when I sent it. It did not specifically mention in a clear statement that I needed that information when I sent the money. In short, please refund my money.



      Regards,

      *****************

    • Initial Complaint

      Date:08/01/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7/1/24 8 charges were made to IDT ********** call Newark, ranging from $4 to $11 then on 7/2 An attempt was made for $100 that was blocked by the bank on our debit card. Our debit card has never bin used but once in the past 4 months to withdraw cash from the *** at our local bank. How did anyone get our info and why does IDT Boss have so many fraud claims involving this company?

      Business Response

      Date: 08/02/2024

      Hello *****,

      We are sorry to read that your payment card has been compromised and possibly used to purchase our services. Payment card cloning is a massive global issue and not related solely to our business but all businesses worldwide. Bring this to our attention helps us to combat fraud quickly, unfortunately it does not eradicate it as fraudsters use extremely complex and intelligent methods to defraud not just the card owner but the businesses they use the cloned cards with, and it constantly evolves.

      We will forward your complaint to the fraud department who will contact you for further information and work with you to resolve this matter quickly.

      Kind regards

      ******

    • Initial Complaint

      Date:05/31/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      they took money from my Bank account for no reason i have never heard of this business before it is fraud

      Business Response

      Date: 05/31/2024

      Hi ****,

      We apologise that you have experienced this issue. 

      Please provide us with the first 6 and last 4 digits of the payment card that has received the unauthorized charge and a screenshot of the charge and we will forward the details to our ********************* who will look into this quickly for you. Please send the details to ******************************** and include the BBB Complaint ID ********

      We look forward to hearing from you soon and resolving this quickly.

      Regards

      ******

    • Initial Complaint

      Date:05/08/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today I got a transaction for $499.00 through my bank savings account. The details of the transaction are ACH IDT Corp : IDT PaySvc ID: ********** CO: IDT Corp I have no idea what IDT Corp is or why they took $499.00 from my savings account. I called the only company I could think of that I just started transacting through, Affirm, and they have no processing payments of $499. I then contacted my bank and they are going through a fraud claim. If they have access to my bank account they have access to my email to tell me why they took $499 and who authorized them to do it.

      Business Response

      Date: 05/10/2024

      Hi ****,

      Thank you for bringing this matter to our attention and we apologise that you have had this experience. Credit and Debit card cloning has a negative impact on a global scale and we will do our very best to tackle it head on if it affects us.  

      We have located the relevant transaction and blocked the created account in our systems. Please note that your bank rejected the transaction, and fortunately your savings account was not charged. Your bank may have placed an Authorization Hold on the funds and they will drop back into your account soon, if not already.

      If we may assist you further, please let us know.

      Kind regards

      ******

      Customer Answer

      Date: 05/10/2024

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *******************************

    • Initial Complaint

      Date:04/21/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was asked for my phone number at ************** and I provided it thinking it was for a store membership. I did not receive a pamphlet or electronic notification stating what the information was for. A few minutes later, I received a text message from Boss Revolution giving me a security code. "Boss Revolution: Welcome! Your security code is 7012. To make calls download app @ bit.ly/bossrevapp or dial ************. Info/Terms at www.bossrevolution.com"When I sent a text back saying "stop", I did not receive a response.

      Business Response

      Date: 04/23/2024

      Hi *****,

      Thank you for bringing this to our attention.

      We have spoken with the retailer and have requested that they cease this practice immediately. We have also deactivated the BOSS Revolution account that they created with your telephone number.

      We apologize for any inconvenience this may have caused you.

      Kind regards

      ******

       

    • Initial Complaint

      Date:03/29/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 6th, 8th and 28th 2024 my debit card was fraudulently charged multiple times for a total of $238. I have NEVER had an account with *********************************************. After I noticed my card was charged on the 6th and 8th I filed a dispute with my bank and canceled my card. A few days after my new card was activated it was charged 3 more times and was declined 3 times because they ran out of funds to steal. Another dispute was filed and my card was canceled yet again. This is beyond infuriating.

      Business Response

      Date: 04/10/2024

      Hello Mandi,

      We are sorry that you have had to escalate this matter to the BBB. We forwarded the issue to the ********************* who have tried to call you. They have also left you a voicemail asking you to contact them back. Unfortunately they have not heard back from you. Please call them on the number provided in the voicemail left so that we can work with you to resolve this matter.

      Regards

      ******

    IDT Corporation is NOT a BBB Accredited Business.

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