ComplaintsforIDT Corporation

• Initial Complaint

  05/31/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  they took money from my Bank account for no reason i have never heard of this business before it is fraud

  Business response

  05/31/2024

  Hi ****,

  We apologise that you have experienced this issue. 

  Please provide us with the first 6 and last 4 digits of the payment card that has received the unauthorized charge and a screenshot of the charge and we will forward the details to our ********************* who will look into this quickly for you. Please send the details to ******************************** and include the BBB Complaint ID ********

  We look forward to hearing from you soon and resolving this quickly.

  Regards

  ******

• Initial Complaint

  05/08/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Today I got a transaction for $499.00 through my bank savings account. The details of the transaction are ACH IDT Corp : IDT PaySvc ID: ********** CO: IDT Corp I have no idea what IDT Corp is or why they took $499.00 from my savings account. I called the only company I could think of that I just started transacting through, Affirm, and they have no processing payments of $499. I then contacted my bank and they are going through a fraud claim. If they have access to my bank account they have access to my email to tell me why they took $499 and who authorized them to do it.

  Business response

  05/10/2024

  Hi ****,

  Thank you for bringing this matter to our attention and we apologise that you have had this experience. Credit and Debit card cloning has a negative impact on a global scale and we will do our very best to tackle it head on if it affects us.  

  We have located the relevant transaction and blocked the created account in our systems. Please note that your bank rejected the transaction, and fortunately your savings account was not charged. Your bank may have placed an Authorization Hold on the funds and they will drop back into your account soon, if not already.

  If we may assist you further, please let us know.

  Kind regards

  ******

  Customer response

  05/10/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************************

• Initial Complaint

  04/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was asked for my phone number at ************** and I provided it thinking it was for a store membership. I did not receive a pamphlet or electronic notification stating what the information was for. A few minutes later, I received a text message from Boss Revolution giving me a security code. "Boss Revolution: Welcome! Your security code is 7012. To make calls download app @ bit.ly/bossrevapp or dial ************. Info/Terms at www.bossrevolution.com"When I sent a text back saying "stop", I did not receive a response.

  Business response

  04/23/2024

  Hi *****,

  Thank you for bringing this to our attention.

  We have spoken with the retailer and have requested that they cease this practice immediately. We have also deactivated the BOSS Revolution account that they created with your telephone number.

  We apologize for any inconvenience this may have caused you.

  Kind regards

  ******

   

• Initial Complaint

  03/29/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On March 6th, 8th and 28th 2024 my debit card was fraudulently charged multiple times for a total of $238. I have NEVER had an account with *********************************************. After I noticed my card was charged on the 6th and 8th I filed a dispute with my bank and canceled my card. A few days after my new card was activated it was charged 3 more times and was declined 3 times because they ran out of funds to steal. Another dispute was filed and my card was canceled yet again. This is beyond infuriating.

  Business response

  04/10/2024

  Hello Mandi,

  We are sorry that you have had to escalate this matter to the BBB. We forwarded the issue to the ********************* who have tried to call you. They have also left you a voicemail asking you to contact them back. Unfortunately they have not heard back from you. Please call them on the number provided in the voicemail left so that we can work with you to resolve this matter.

  Regards

  ******

• Initial Complaint

  03/22/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  routing number: *********, account number: ********** I opened an account with ***** on 11/9/2023. They had a new account promotion for setting up direct deposit in the app and receive $5000 direct deposit, and keep the funds for 60 days to get $100 bonus. I've met the requirement but never got the bonus. When contacting the company, I was advised that they will not pay out bonus.

  Business response

  03/22/2024

  Helo *******************,

  We are sorry that you had to escalate this matter to the BBB.

  Upon reviewing your complaint, we have determined that you did not qualify for the direct deposit bonus due to the absence of connecting to your employer using the in-app (Argyle) connection. We apologize for any confusion or misunderstanding regarding this matter. Please note that the only valid method for verifying direct deposits is through this specified process. We encourage you to review the terms associated with this particular bonus for further clarification.

  Get up to $100 for Direct Deposit in your ***** Account
  Setting Up Direct Deposit with *****.

  Connect with Your Employer: Easily search for your employer or payroll system provider within the *****.app and link to them for direct deposit setup. No forms or voided checks are needed. Receive your rewards in your Wallet Account within 30 days after meeting the criteria.Exclusions Apply: Certain transfers such as Bank ACH transfers, Wallet transfers, verification or trial deposits from financial institutions, peer-to-peer transfers from services such as PayPal, Cash App, or ****** mobile check deposits, and cash loads or deposits are not considered qualifying direct deposits.

  If we may assist you further, please let us know.

  Kind regards

  ******

  Customer response

  03/22/2024

  
  Complaint: 21470241
  
  I am rejecting this response because:
  
  I set up direct deposit in the app connecting to my employers. 

  Reference #bedbf6e9-eb42-4afc-9b6c-b6952e1bf0fe

  Reference #7d505cc9-46ec-4f7f-90e6-0788003da6fe

  After I've had total $10,000 payroll direct deposits, I've removed employer connection from the app as I no longer needed to have direct deposit into the account. 

  It appears business has not disabled my account I cannot even log in to my elory app. 

  Regards,
  
  *******************

  Business response

  04/15/2024

  Hi Haojun,

  Although the BBB have closed this complaint as unresolved, we have kept it open on our side until we were satisfied that we have done everything in our power to provide a solution.

  Upon further review we saw the connections made through Argyle, which were later removed (at the time of review), so we didnt see that qualification initially. 

  We have sent a check for the $100 Bonus and would like to apologise profusely for the delay in getting this matter resolved.

  We hope that this satisfies you and we are closing this complaint off on our side.

  We look forward to this complaint being marked as resolved.

  Kind regards

  ******

   

   

• Initial Complaint

  03/21/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I did 5 international money transfers through BOSSROVOLUTION app yesterday, respectfully for: ****** USD; ****** USD; ****** USD; ****** USD; ***** USD for a total amount of ******** USD. However none of the transfers have been properly delivered yet and it has been more than 14 hours with no update at all. In addition to that , I've been on hold for more than 2hours no representative is available to explain me the situation or provide any update, I sent 2 emails with all the transfers' details with all the reference number of each of the transfer; I didn't even received any acknowledgement receipt. I just need my money to be refunded back to account the transfers were initiated from, and don't think this kind business dealings should be acceptable. These are the transfer references number: **************; **************; **************; **************; 10202332633113.Please i need a resolution asap with my money.

  Business response

  04/03/2024

  Hello Herve,

  Thank you for your patience while we investigated your complaint. All five transactions updated on Saturday (3/23) and Sunday (3/24) and unfortunately they all failed due to in-country communication issues affecting bank operations. Last month, an undersea cable became cut, and affected internet and other communications across the continent of Africa. Various companies across Africa have adjusted to reroute communications, etc, and this had resulted in communication jams and operational issues. Fortunately, most of this is behind us, but we still see some banks, like the one your attempted to send to with delays. As of Saturday 3/23 and Sunday 3/24, as we got the updates, we updated your transactions to Cancelled and we immediately issued refunds, which process through your payment card network, and can take 2 to 5 business days to reflect with your payment card company.
  At this time, you five orders failed in Africa due to the continental communication issues caused by the severed undersea communication cable, and refunds have been issued.

  If we may assist you further, please let us know.

  Regards

  ******

• Initial Complaint

  02/27/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I made a transfer of $100 with reference number ************** on the 01/03/24. The money was sent and after some few minutes, it got canceled with reasons stated Account information could not be verified. I do not know what that means because every information about me was correct. I wasn't asked to summit ID or anything. I would like to know why the transaction got cancelled.

  Business response

  02/29/2024

  Hi ******,

  Regarding your complaint, our verification team conducts checks to ensure the suitability of individuals to use our services. Regrettably, they have determined that you do not meet the eligibility criteria. We apologize for any inconvenience this may cause and recommend utilizing our services at one of our numerous stores that offer BOSS Money Transfer.

  Regards

  ******

  Customer response

  02/29/2024

  
  Complaint: 21356390
  
  I am rejecting this response because:
  I do not understand the eligibility criteria they are talking about, I filled every information accordingly. I want their explanation regarding the eligibility.
  
  
  Regards,
  
  *****************************

  Business response

  03/05/2024

  Hello ******,

  Thank you for your response. We are sorry that you rejected our previous response. 

  The decision to mark your account as non eligible for services is never taken lightly. We are not provided with the reasons for these actions and so refer you to our Terms and Conditions Clause 6. General Terms for ALL Services for further information.

  Once again, we apologise for any inconvenience caused.

  Regards

  ******

• Initial Complaint

  01/26/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Inability for resolution of Fax to ATA line despite multiple calls and tickets being created. Extremely unresponsive customer support, taking 3-7 days per communication for response, resulting in a prolonged malfunction of our business fax line, which is an essential route of communication. This has been ongoing for more than a month.When wanting to cancel services due to the above problems, cancellation fee was requested for $677.87, and refused to waive the penalty, even though the cancellation was due to the fault of the service provider and not due to change of heart.When requested reason for not waiving the cancellation fee, only a generic answer of "request has been refused" was given by email. The customer support for cancellations only operates by emails, and there is no way of reaching a person to discuss this issue.Multiple days and emails were exhausted trying to resolve this issue, but the business is not willing to cooperate, and has built a system where canceling the service is extremely difficult, and completely unwilling to resolve the issue.There have also been previous billing errors, that charged us $500 extra, that took multiple emails and calls to correct, and was told to be credited back in the future, but have not been verified.Therefore, outside arbitration is requested.

  Business response

  01/30/2024

  Hi Min,

  Thank you for bringing this to our attention.

  We believe that this matter has been addressed with you and is now resolved.

  Would you be kind enough to inform the BBB of the resolution and if we may assist you with anything further, please let us know.

  Regards

  ******

   

   

• Initial Complaint

  01/10/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  ***** the supervisor of disputes refused to acknowledge the fact that the sent me and letter stating my card was to be mailed on 12/20/23 with no further instructions. I find out on 1/2/2024 the card was never sent out. One 12/7/2024 i spoke to *********** and he informed me my card still was not shipped even though they sent a letter stating my card will be sent 12/20/23. The company is refusing to expedite my card and *********** is very unprofessional.

  Business response

  01/15/2024

  We cannot locate this as a customer of ours.
  

  We will require their registered telephone number and the Line of business they are referring to. 
  

  If they do not provide this detail, then they are not our customer.

  Business response

  01/17/2024

  Hi,
  

  Its ok we located them as an ************ customer,
  

  Thank you.

• Initial Complaint

  06/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I've been a long standing customer with ********************** had to call your customer service line several times because one of your employees by the name of **** (sorry if I'm misspelling her name) was extremely rude, unhelpful and very unprofessional.The first time I called I had explained that I tried making a call which did not connect. Most of the employees ALWAYS say "I apologize for the inconvenience" but she NEVER ONCE SAID THAT. ALL she asked me was "so what happens when you try to make the call" in a very rude manner.I then tell her that the call DOESN'T connect but it's still charging me. I started out with $5.65 AND AFTER THAT call never connected it still took my 12 cents. She claimed she did not see that call even though I can CLEARLY see it on my app because I got charged for it. She claimed she can ONLY see the calls from yesterday which I know was a lie! I called back several other times to see if another rep other than her can help and she was the ONLY one who kept on answering the phones. I asked her to transfer me to another rep or her supervisor. She sarcastically told me to keep on calling back and get someone else. I told her I've ALREADY done that several times and she's the ONLY one who's ALWAYS picking up! I then asked for a supervisor. She placed me on a VERY long hold and never once got back with me. I called back ONCE AGAIN, of course it was her again who answered. She then immediately said I hung up while I was holding AND I'm telling her over and over again because she left me on hold is WHY I hung up. She then claimed her supervisor is not around and told me to wait, then said have a nice day and hung up on me. I called back one last time and ASKED her why she hung up on me, she claimed because her supervisor is not around AND that I should call back tomorrow to get help!I have sent them 2 emails regarding this and they never bothered to resolve this.If this doesn't get resolved then will file another complaint with the **** ENOUGH

  Business response

  06/15/2023

  Dear *******,
  Thank you for your feedback.

  We are sorry to hear about your experience while contacting our support team. We would like to make you aware that we are always doing our best to ensure that our support staff are regularly and properly trained to deal with many types of situations including more difficult ones.

  We can see that there have been some credits issued to your BOSS Revolution Calling account and that some credit requests were denied by the system rather than by an agent.

  We would also ask that when you do contact our support team that you address the staff with the politeness and courtesy that you expect to receive.  This will ensure that you, the support team agent and the issue reported is handled professionally.

  Kind regards
  BOSS Revolution.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩