ComplaintsforEZ Pass New Jersey
Toll Booth
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Complaint Details
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Initial Complaint
07/18/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
- Date of notice received: 7/12/2024 - Amount paid for this bill: $0.00 - Amount paid for my E-ZPass: $20 + $35 = $55.00 - I wish to pay the original toll fare of $4.40 and they have added an egregious $50.00 fee that is not equivalent to the cost of the toll. - I have signed up for an E-ZPass for my vehicle and have given the company money to ensure this never happens again. - I am not a NJ resident and was unaware of these toll roads and there was no option but to use them. - I never received an original bill and only received letters showing the administrative fees that are egregious. - I have attempted to contact the business, but no one answers. Resolving this through them has been an impossible task.Initial Complaint
07/16/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I'm trying to log into my ez pass account but I forgot my secret password and password I have my account statement Account # is **** **** **** * I also just took a photo and attached it to this complaint I want my account closed immediately Please also send mail confirmation of the closure and by email to my current email **************@*****.com I lost the password to my previous email , that's I used to make this account As undeniable proof of ownership to account. I have attached my most recent ez pass statement (July 2024 statement) Please cancel the account effective immediately I have sustained recent traumatic brain injury and do not drive due to seizures anymore and am on federal disability Thank you for your understanding Ez Pass There's about a 14$ balance on my account. U can keep that as a gift. Just please close my account right nowInitial Complaint
07/11/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I was driving from Rhode Island to an event in New Jersey on April 2nd, 2024. I went through two toll booths. I have a Massachusetts EZ Pass transponder that was current, had money in thew account, and was working (I know this since I was charged for tolls in other states). NJ EZ Pass sent me a violation notice. I filled out a dispute form telling them I had a working transponder and gave them the transponder number to be billed. The notice said I would be informed about the result of my appeal. On July 9th I received a bill from a collection agency. I called them and was told that I had to pay the fine. I said that I had not heard back about my appeal. They said that I was responsible for payment of the fine. I feel like I am being scammed by NJ EZ Pass since I received no reply regarding my appeal. I am happy to pay my toll, but not the fine.Initial Complaint
07/09/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Hello, I am the Landlord of "** ********* **********, NJ *****". Years ago, a tenant who used to live at this address gave this address to EZ-Pass. He probably left the house 5-10 years ago but each month about 8-10 letters are coming to this person. I am sick and tired of collecting these and taking them back to the post office. The account holder is ******* ****** ******* INC. This entity/person doesn't live here. DO NOT send any of his emails to my address. It is already years I have been dealing with these letters and EZ-Pass must pay for my time I dealt with their wrongfully sent mails.Initial Complaint
07/08/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I filed my initial complaint under case# ********, which was closed without me being notified. The last email I received was from the express lanes asking for my tag number and transponder information. That was on the 21st of May and I responded on the 24th. After that I received no emails or response. My complaint is that I’ve been an EZ pass customer since 2019. I started receiving toll violations some where between 2020/21. The initial letter stated to pay the balance using their website and setup text alerts if your account goes negative. I did both. I’ve been paying my tolls and my account is active and up to date. Some how I kept receiving toll violations in the mail. I thought they would catch up with the payments but now it looks as if the violation have been assigned countless admin fees and still showing as unpaid. I made an appointment at the DMV to see if there was something I was missing and the rep told me that my account was up to date. I asked why am I still receiving these violations w/ admin fees. She told me all I could do was reach out by phone to the company. When I called the 1-800 number I was informed that ez pass is separate from the actual toll lane company and that they would be will to settle with me for a reduced payment. I asked why would I pay a reduced settlement if I am current on all of my toll payments using their billable system which is ez pass? She continued to read from the script that the reps are supposed to use. She gave me no assistance on how to stop this issue. I requested all of my statements from ez pass to show payments and charge history. I believe at this point I will go to court to get everything removed bc there is no way I’m paying for the same charges twice. The toll lane company hired ez pass as their billable system. EZ pass is issuing the charges and collecting the payment. Why aren’t the toll lanes being notified of payment? I’ve done all I can at this point.Initial Complaint
07/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have a SunPass account to automatically pay for tolls. My SunPass account has been funded and active for 3 years. On May 11,2024 my vehicle went through the liscense plate reader multiple times. Multiple times my SunPass account was deducted.Suddenly I received a bill from ez pass to pay these tolls or else my vehicle registration would be suspended- to cause extensive duress and an incident of blackmail for me to give easy pass money or to open up an ez Account and pay them half the amount of what they say that I owe.Ive made multiple phone calls to both SunPass and to easy pass. SunPass has confirmed that my account was active open and that there was fully funded and funds available to pay for these two that passes that I owe. I requested that easy pass submit the bill on over to SunPass because these toll toll roads do accept SunPass as a method of payment. Easy pass is refusing Off to pay reduce fees if I open up an account which is essentially a blackmail type of thing and wait for them to read direct in a marketing scheme as I see it they want me to close my SunPass account and open up an account with easy pass rather than me maintaining my account with SunPass, which is fine. I believe that this marketing game is illegal. To fake claims that people find toes were not passed or didnt have the ability to pay for it when the accounts were active open, and if easy pass had gone and sent the information to SunPass the account wouldve been paid, but it has not. I received the second bill with the threat to suspend my registration if this does not get paid. I physically went down to SunPass and I got easy pass on the phone and some pass once again verified that my account was fully functioning fully operational on May 11, 2024, Theres a contract agreement between myself and SunPass that for me to use this that I can use the easy pass and that they would Bill ******** And thats a contractual agreement that passes violating is violating.Initial Complaint
07/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I believe E-ZPassnj is double charging me. I have an E-ZPass and if I don’t have enough funds it shows the amount and how much. I replenish my account for the negative amount and more for future charges. They continue to send me a $50 fee for not having the funds on my account but have take. The toll funds that was in negative from my replenish funds. If I paid the tolls I didn’t have funds for why do I have to pay a $50 each time. Why am I being charged after I added funds but in their system it shows differentInitial Complaint
07/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Toll Violation disputes are written on all violations sent and on the website that if you are a customer, you can skip the ridiculous 50$ administration fee for the toll. Turns out that hidden nowhere there is a limit to how many of those disputes you get. The person on the phone stated that the dispute for a customer was more of a courtesy even though it is all all the paperwork they send, there is no * there is no X amount given per year which makes this entirely REALLY shady. You apparently get 12 disputes per year even though that is not listed anywhere and the person on the phone didn't want to tell me. I don't understand how EZpass functions when it's basically extortion everytime you miss a toll you get a 50$ fee on a 1-10$ toll.Initial Complaint
06/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Defendant is attempting to collect erroneous debt that was fictitious lyk created by their faulty equipment and transponders. All outstanding toll violations have been accepted and paid in full, yet they insist I owe over $3000 in so called “administrative fees” for which they cannot justify or provide me with an itemized description of these charges. I requested verification of debt and itemization multiple times and was not provided this information. By accepting payment of tolls this company agreed to satisfy any outstanding debt. I hereby demand this balance be removed from my account and action be taken against this company for their unfair business practices.Initial Complaint
06/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
NJ EZPASS UNLAWFULLY STEALS FROM THEIR CUSTOMERS!A YEAR AGO MY THRESHOLD WAS $25 OR LESS. NOT A BIG DEAL. RECENTLY I STARTED TO USE THE PASS MORE AS I AM ON THE **** A LOT WORKING.IT WENT FROM $25 TO $100 EACH TIME. NOTHING INBETWEEN?!I WAS NOT HAPPY WITH $100 BUT WHATEVER I USE IT. NOW EZ PASS RAISED THIS TO $155. A MONTH OR SO FROM RAISING TO $100 HOW IS THIS OK? THIS IS THEFT! UNLAWFULL!EZ PASS CAN HOLD ONTO HUNDREDS OF MY DOLLARS AND EARN INTEREST ON THEM? IT IS UNLAWFUL TO JUST UP A THRESHOLD WITH OUT PROPER WRITTEN NOTIFICATION EXPLAING WHY,EVEN IF I USE IT SO OFTEN, THERE SHOULD BE NO REASON WHATSOEVER THE REPLINISHMENT CANT GO OFF MORE FREQUENTLY IF NEEDED RATHER THEN LESS OFTEN FOR A HIGHER AMOUNT. THIS IS THE MOST PATHETIC POLICY OF NJ EZPASS AND NEEDS TO BE RECTIFIED OR I WILL OBTAIN AN ATTORNEY.UNLAWFULLY STEALING MY FUNDS TO BE ABLE TO PROFIT FROM THEM WITH INTEREST.DOING THIS TO MILLIONS OF PEOPLE. HOW IS THIS OKAY!!!!!!!
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Customer Complaints Summary
845 total complaints in the last 3 years.
226 complaints closed in the last 12 months.