ComplaintsforEZ Pass New Jersey
Toll Booth
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Complaint Details
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Initial Complaint
06/21/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On 19Jun2024 we received a letter via mail for a demand for payment for 6 toll violations all dated back in 2022. The 6 toll violations were paid for the total actual toll amount and each mailed and dated back to New Jersey EZ-Pass on 08/03/2022. On 08/11/2022, all 6 toll violations checks which were mailed with each corresponding toll violation were processed by EZ-Pass of New Jersey. Now 2 years later a Demand for Payment is being sent with a total of $250 for fees on top of the tolls which were paid.Initial Complaint
06/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Hello, I am writing this complaint more than a year later because I was told this was taken care of back in 2021-2022. I just recently went to renew my registration again in 2024 (MD you must renew every two years) and the same situation is coming up again, but this time ** Pass is claiming they can't do anything about it because the situation is from too long ago. In 2021, ** Pass claims I opened an account and signed up for a commuter pass. I did not do this. I called when they charged me $152 for the commuter pass and stated, I don't use tolls enough in ******** to justify signing up for a commuter pass. The person agreed and saw that I had only used the toll road a few times. They said they were handling it on their end and the fee would be forgiven. Now, in 2024, the fee is still there. I called about it and asked what happened because when I went to renew my registration, there were outstanding ** Pass fees that were never mailed to me. I uncovered a few things:1. They mailed the ** pass tickets to the wrong address, one that has not been used in almost 10 years and doesn't match up with my license or my ** Pass Account. I paid the toll fee over the phone when I called about this in May 2024, and asked them to remove the *** Flag of $30. They refused to do so because they don't feel they made an error with the address. I can assure you they did. 2. The representative let me know I also had an outstanding balance of $152 for the commuter pass in 2021-2022. I let her know this was supposed to be handled then. She said because it's a few years later there is nothing she can do. This is unacceptable. They are trying to steal money from me because of an error they made by not removing the commuter pass when I originally called. I am looking for them to remove the *** flag of $30 and also to remove the commuter pass fee from 2021-2022 of $152.Initial Complaint
06/17/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
New Jersey E-Z Pass is trying to charge me for tolls that I paid on site, at the toll, on the *********************On Saturday, June 1st and Saturday, June 8th, I drove down the shore to attend two different relatives birthdays, using the ******************** to travel to and from.I paid both tolls with a mix of both dollar bills and coins as I am not an EZ Pass customer, nor do I own an EZ pass transponder.Both my mother and sister were in the car to help with giving me the money for the toll payments in case I did not have enough change sitting in my car door, which I did.Now, on Monday, June 17th, I receive two notices for toll violations:~ One for Saturday, June 1, 2024 ~ Two for Saturday, June 8, 2024 These violations are false as I physically handed the payment to a live person for at least (2) of those (3) tolls.When I tried to call the number provided on the violation form they sent me, I was on the phone for over an hour with no agent picking up to help me.When I tried to dispute the violation online, the site would not allow me to submit the form without attaching a receipt of payment to the dispute. I have never been given a receipt for paying a toll on the *********************I can provide more information if needed, but I do not plan on paying these BOGUS violations and I would like these violations erased, please.Thank you very much.Initial Complaint
06/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
EZ Pass sent me to collections for a 6 dollar toll. I tried to resolve the issue by paying the toll (on a vehicle that I have an EZ Pass transponder linked to the license plate). They stated that I owed the $50.00 fine as well because it was beyond the 30 day repayment ***** This happens often with EZ Pass. The transponder is not read properly going thru the toll or the transponder is charged and the license plate is not registered (either because its a new vehicle or a new license plate). I have been a customer since 2005. They charge my account $70.00 on a low balance. They have mischarged my account on other tolls associated with vehicles that I do not own. A $50.00 fee is ridiculous on a $6.00 toll. They treat customers poorly and make us beg to have the fee taken off. Meanwhile they precharge us for tolls and up the amount based on our usage. This money is than deducted from the balance and your card is recharged in advance of your usage. I am sure they make money off of the precharges. It is outrageous that I am in collections over a $6.00 charge and it affected my near perfect credit scoore. There should be a limitation to the percentage fee you can charge on a toll while the balance on my account remains in the positive. In the meantime, I have caught fees that are charged to my account, and there is no apology nor reimbursement for the money spent out of my account with an accrual of interest. Absurd. Unethical. Distasteful.Initial Complaint
06/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Ez will not call Me Back. They keep telling me a supervisor will call or sending me to a supervisor and its just a dead end phone line no one picks up. This has been going on for over a month now spending half of a day at time with the same Empty results. The collections calls company calls me daily and I dont want to pay them. I want to pay ezpass directly. They just dont return phone calls and this has gone on too long and taken up way too much time. Im trying to do the right thing and get on track and they are making it impossible.Initial Complaint
06/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I was in NJ on March 3-5 for my Brother funeral service in and I Used the NJ parkway entrance directed by GPS to the area we’re I was suppose to go for the funeral and cremation I used the same enter and exit but Iit was the exit before entering to the parkway what I had to take to go to my destinations . I did not have any stop I did not avoid payment at all because I it was NO toll boots to pay I did not ran off I had my witness my brother daughter with me in the car all 3 times II did dispute already the charges and I was waiting for the answer I sent registered mail dispute and I got a letter again with the charges but again I was told to ignore it if I disputed .Now I got a later from the collection agency by no mean wanted to avoid the payment but I can’t explain better that I did not do anything wrong and they charged me $150 for $7.50 toll according to the agency please if you can help me I lost my husband 7 years ago brother sister just since February-May 2024 I am on fixed income please if you can help me Thank you I can proof all my communication I have copies of dispute letter and forms what I sent back Thank you so much Respectfully ****Initial Complaint
06/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I drove on EZ pass tolls in Feb of 2024 for a single weekend trip. My toll bill totalled $40.01 which was mailed to me. I paid the toll of February 29th 2024 using a discover credit card. I saw the text from discover on my phone confirming the purchase. I later got a reminder to pay in April and I paid it again with discover on April 1st 2024 and got the confirmation of the payment via text from discover. Then, I got a violation from EZ pass with $250 of fees applied saying I never paid. I checked my credit card statements and something fishing happened with the payments. I talked to discover directly and they were not able to provide documentation, but did confirm via text that they had record of the attempted payments and said that discover did fully authorize the payments to EZ Pass, but EZ pass did not accept the payment. I tried to refute the claim with EZ pass using the screenshots of the payment confirmations from discover and they claim that is not sufficient documentation. We have been trying to get a hold of a real person with the BBB and it has gone terribly. We have waited on hold for over an hour multiple times and the customer support was not helpful. I am currently in the process of getting a mortgage and DO NOT want my credit to be impacted. I want to pay the original toll and not the late fees.Initial Complaint
06/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
$865 was paid to nj Ezpass for tolls they claim went unpaid from 2017. They state the scanner must have not picked up my Ezpass. Now not even a month later they are stating more tolls from 2020 & 2023 are due. This all seems super fishy especially when I have an active Ezpass that is constantly filled with money for tolls.Initial Complaint
05/31/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
My name is ******* and I am a former EZ-pass Customer. I was instructed several months ago to send in a letter in order to close my account. This company told me they received all my devices on **********. However, my account has never been closed out. I had a credit card on file and for the past 5 months, I have been charged $2700. I spoke with a supervisor name ********. I do remember its a ***** Name. She was extremely rude and condescending. Told me I should pay attention to my finances, and its my fault. The credit card I had on file has a $15000 limit. Its an ***************** The audacity of that woman. What would she know about finances? Im sure she had 2-3 kids by 2-3 different men, and no credit.Initial Complaint
05/29/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
On 5/17/24 I received a final toll violation notice from NJ EZPass. I thought this odd as I hadn’t received any prior notices. The letter was dated MARCH 13, 2024. According to the notice, two violation transactions occurred on 1/19/24 involving NJ license plate JUN22C. No photograph of the vehicle or license plate was included in the violation notice. The letter demanded I respond by 3/23/24. This was impossible to do as the respond by date had already passed. This license plate number corresponds to a car that I once owned. I junked this car back in 2012. I no longer have records for this car as I disposed of it 12 years ago. The last time the car had been registered was in 2011. To further complicate matters I neither have an ezpass account nor do I own any ezpass tags. EZPass does not offer an option for someone in my position to respond to a complaint. Since there were no options to respond online via the ezpass website, I sent a letter via **** to EZPass ** *** **** ** *** ***** ******** ** *****. To date I’ve received no reply. I tried calling EZPass several times at ************. I consistently get an automated msg that says EZPass is “experiencing intermittent telephony delays” and that wait time to speak with an agent exceeds 25 minutes. To date I have been unsuccessful in speaking with a human being. I did not incur these toll charges. I do not know how someone acquired the license plates used & I have no way to prove my old car was junked & the plates surrendered. I do not believe it is a reasonable expectation that a person keep records for a car they disposed of 12 years prior. I am writing to ask BBB for assistance in reaching a human being at EZPass and getting this issue resolved. I request from EZPass photos of the car the license plates were attached to at the toll booth & I request the tolls & the administrative charges be waived and that any further collection efforts be stopped. Any assistance you can provide will be greatly appreciated.
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Customer Complaints Summary
845 total complaints in the last 3 years.
226 complaints closed in the last 12 months.