Complaints

This profile includes complaints for EZ Pass New Jersey's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  EZ Pass New Jersey

  375 Mccarter Hwy Newark, NJ 07114-2562

• 

  EZ Pass New Jersey

  420 North 6th Street Camden, NJ 08102

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In january of 2025 I was on a work trip and had my debit card into stolen. My back shut off my card and I went and revieved a new card. I use ez pass to get to work and back every day. So from Feb -March 2025 i used ez pass over approx. 30 times. I use the express lanes that do not have a light to show if they toll was paid. Well i was not aware that the debit card that got shut off was attached to my account. So for over a month I was accumulating violations for going thru tolls with out paying. After I revieved my first violation letter i realized that my debit card that was shut off was attached to my account and my tolls were not getting paid. I went on the ez pass website and tried to add my new card. I would not let me and told me to call I called the next business day and spoke to a customer service rep. He assisted me in adding the new card and I instructed him to pay the outstanding tolls that I missed. Normally EZ pass will just charge you the toll amount. In this case they wanted to charge me for all the admin fees for each voilation. I disputed this with customer service and he said he was about to take care of them. After that I recieved new voilations. So I thought they were taken care of so I ignored them. Well that was not the case. I called today and was told that even tho I have been a customer for a long time I can only dispute 12 violation a year. I never heard of this before. I called today to come to a resolution and after I asked to escalate to a manager I was forward to a voice mail. I never revieved notification that my account was negative and they could not process a replenishment. Also since the lane that I use does not have lights I didn't know that I was not being charged. I am willing to pay for the missed toll about but not the admin fees since i feel that i was not aware of my tolls not being paid and also doesnt say in the terms that you can only dispute 12 violations a year.

• Initial Complaint

  Date:04/01/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a toll violation in the mail *************-**. I contacted South Jersey Transportation Authority and they directed me to contacted EZ pass va. I have contacted them and have not received a response. You will see that my account shows a positive balance - *******. Please waive these charges. $1.45 with a $50 administrative charge. The email that I received from South Jersey is also attached. I also have a complaint into EZ pass va. It would be nice if I could get some customer service assistance from either EZ pass facility, but since that is not possible, I've riverting to this complaint and get this finalized.

• Initial Complaint

  Date:03/26/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received text from +** *** *** **** from "E-ZPASS" stating I have an outstanding toll payment and needed to respond by 3/28/25. I do not and have not passed any toll.

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter from NJ EZpass about them closing my inactive account. The only way I can contact them is via phone and the wait times are ridiculous. I have attempted to call multiple times without success over the last two months. Who has the time to wait on the phone for hours? If I'm not able to make contact with them they are going to keep my account balance and forward it to the state which is ridiculous. They have my address, why can't they just close the account and send me a check? They make you call and wait for someone to actually answer the call before they will issue a "refund" of your account balance. I believe they do this so people get fed up waiting on the phone and just give up and let the State have the money. They've lock me out of my account online so I cannot log in anymore leaving my only the option of waiting on the phone.

• Initial Complaint

  Date:03/20/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December 2024, I received 4 toll violations for EZ Pass. Each violation incurs a $50 administrative fee in addition to the toll amount. I called EZ Pass because while I understood I should pay a fee, I thought $50 per violation for using the EZ Pass lane was excessive. I also wrote to EZ Pass and explained that I used to have an EZ Pass account **************) when I lived in New Jersey but have been living outside of the country for 10 years now. I usually rent an **** car when I travel to NJ and the tolls are charged through the system **** uses so I didn’t understand there was a $50 fee per use. I understood that using the EZ Pass lane would result in a higher amount for the toll but didn’t realise it would result in a $50 administrative fee per use. As I borrowed my friend’s car during this trip to NJ and certainly don’t want her paying for the violations, I paid the $17.25 that I owed for the tolls and then $150 for the administrative fees (as the woman I spoke with at EZ Pass customer service desk waived one of the fees). My confirmation number for these payments is *************  Given my misunderstanding of how the EZPass works and the fact that I was an EZPass customer when I lived in NJ 10 years ago and I was a customer in good standing, I asked EZPass whether they would consider waiving more of the fees. I wrote and I emailed them but never heard back. The original response was to ask me for more information and when I provided it, they never responded. I was wondering whether you could help me.

• Initial Complaint

  Date:03/10/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern My name is Czarek *********** and I have a business called **********. Im writing this letter regarding the matter of NJ Easy Pass. Im having a problem with nj eazy pass and sadly Im not the only one. It came to my attention that everyone I talk to has the same issue with them. The problem is that eazy pass transfers more money than I agree with. What I mean by that is my threshold is set up to $300 dollars and if reaches close to $300 eazy pass automatically transfers funds for the next $300. This is very easy to understand however NJ Eazy Pass doesnt follow this protocol. What theyre doing as in my case is after a while it would change almost to $1600 or more on the single transfer. This single withdrawal of $1600 or more doesnt suit my business budget. Because of eazy pass over withdrawing, my account suffers sometimes, and, on several occasions, I had negative balance which I would receiver penalties for it. I know how to balance my account but if someone withdraws without my permission more money what theyre supposed to I cannot control properly my budget. My question to you is who allows Eazy Pass to do such unfair business practice, and will you stop it?Thank you,Czarek Strczynski Phone: ************ Email: *******************

• Initial Complaint

  Date:03/04/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep receiving violations, and the app will not allow me to pay violations without getting system errors. I attempted phone calls multiple times over the past several months and holding on for hours nobody ever picks up or they disconnect me. I have money in my easy pass account, but the violations are not being deducted from the balance. I also tried paying the violations online through a computer and I keep getting system errors as well. Photos will not attach- website is saying they are too big so I would be happy to email them when we establish a communication. Thank you

• Initial Complaint

  Date:03/03/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  NJ ** Pass charged me the incorrect toll on multiple occasions for using the ****************. They charged me $22.39 on 2 different occasions instead of the correct charge of $11.19. Any ticket I file with them is immediately closed without resolution. I am unable to use the ** Pass until the matter is resolved because I don't want additional erroneous charges.

• Initial Complaint

  Date:03/01/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am disputing administration fees that ezpass has charged me. Ive had an account with EZ Pass since 2006. I currently have two cars on the account and use the tolls occasionally. If a toll is not captured when you go through the toll plaza for example $1.25 or $2.00, they send you a bill and charge you a ridiculous amount of $50, for a $1.25 toll charge. They said that you only can have a certain amount of $50 administration fees waived, which is absolutely absurd. They sent you a bill for $51.25 and expect you to pay $50 for $1.25 toll its absolutely uncalled for that this company can charge you $50 to send a letter to you. Currently, they are actually requesting $500 from me to pay the administrative fees.I am disputing all these charges and I believe that they should be waived.

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AFTER WAITING ON THE PHONE FOR 30 MINUETS TO SPEAK WITH AGENT I REALIZED THEREAFTER NJ EZPASS EMPLOYEES ARE INCENTIVIZED TO COLLECT PAYMENTS FROM CUSTOMERS ON THE PHONE LIKE BILL COLLECTORS FROM THE 90s AND WILL USE SHADY NEGOTIATIONS TO ACHEIVE. I WAS TOLD TODAY BY A FAST TALKING UNEMPATHETIC YOUNG LADY THAT SHE COULD TAKE MY $15 PAYMENT OVER THE PHONE INSTEAD OF CHARGING IT TO MY EZPASS SHE SAID IF SHE CHARGES IT TO MY EZPASS IT WILL BE $66. " SO PAY ME THE $15 ON THE PHONE NOW OR I CAN CHARGE $66 TO YOUR EZPASS ACCOUNT" I ASKED TO SPEAK TO A MANAGER AND SHE PLACED ME ON HOLD THEN HUNG UP ON ME. I HAVE A FREQUANT USER ********************** COMMUTER PLAN I USE TO TRAVEL TO WORK DAILY I HAD A NEWBORN BABY AND WASNT TRAVELING TO WORK EZPASS WITHDREW MONEY FROM MY EZPASS ACCOUNT TO SATISFY THE UNUSED TRIPS LEAVING ME WITH A NEGATIVE BALANCE WHEN I RETUNRED TO WORK THEY STARTED CHARGING ME FOR 3 VIOLATIONS TOTAL 90$ I CALLED TO GET HELP AND CLARITY BECAUSE OF THE PLAN I HAD AND BEING BULLIED TO PAY OVER THE PHONE WAS WHAT I GOT