113 Customer Reviews
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Review from Richard M
1 star06/22/2024
Purchase a midea freezer from appliance liquidators in **********************Had freezer for 9 months compressor went out lost about 500 dollars worth of food.called midea for warranty claim,gave me a case number told me to wait for approval it would take one to two business days.Called after 3 days said it was approved and then disapprove I asked why they said that they couldn't honor the warranty because I bought it from a discount appliance store I would not buy a midea product, customer service is no good I'm out 700 dollars I have a boat anchor company products are no good Chinese made like everything
Midea America Corp Response
06/24/2024
Thanks for providing your review. We're very sorry about this issued you've faced with your Midea refrigerator and the warranty. Items purchased from a "liquidator" typically do not carry a warranty, as these items are previously used or are considered second-hand. We will review your case to confirm our support team has correctly resolved the case. Again, we're very sorry for any inconvenience.Review from Tina G
1 star06/21/2024
I wish I read the reviews here before purchasing two Midea portable air conditioners. I purchased them May 25, 2023 and they stopped working two days ago, June 19, 2024. I live in ************, so these units were only used for four months at the most and they're already broken. Based on the reviews of various products here, it seems the company's quality isn't great in general. I contacted customer support but was told the units are out of warranty. They offered to help me find a technician in my area. I won't be taking them up on that offer nor will I ever purchase or recommend any type of Midea product again.Midea America Corp Response
06/25/2024
Thank your for posting your review. Our apologies for the issues you've had with your Midea portable air conditioner. We'll escalate this feedback to our customer support team so that they can review your case and figure out how we can help. We appreciate your feedback.Review from Jaime M
1 star06/10/2024
Midea dehumidifier pump went out after 8 months, and **************** has been very unhelpful. They really do NOT have their customer in mind. They look for ever reason not to cover their warranties, which is a valuable ****** to me. So beware when you purchase their products, because they do not last and they do not back up their warrant claims.Midea America Corp Response
06/11/2024
Hi *****, thank you for providing your review. We're terribly sorry about the issues you've experienced with your Midea dehumidifier and our customer support team. Luckily, our records show that our customer support team has fulfilled the warranty for your unit, and your case has been marked as resolved. Please feel free to reach out if you have any further questions or concerns.Review from Bobby W
5 stars05/24/2024
Treated us like criminals when we called about our wash machine not working ..wanted us to take pictures of the wash machine doing what the problem was ..clothes piling up because the wash machine isnt working .still didnt get a service person until 3 business days which became 7 days with uniforms not washed do there policies of accepting the case number and wouldnt give me a time when the service guy would come ..never ever buy from this companyMidea America Corp Response
05/29/2024
We're terribly sorry about this issues you've had with your Midea washing machine. This case will be escalated to our management team, and we'll make sure your services is scheduled as soon as possible. We appreciate your patience as we work to resolve your case as quickly possible.Review from Peter H
1 star05/21/2024
Steer clear from the Midea French Door Refrigerator.Not a year old and already the bottom ice maker has stopped working.Also, no one mentions that the only water filter to get is their brand which costs $50.Big mistake to go with this new company when redoing our kitchen.From other reviews, I can probably expect service to be no so great either.Should have gone with a reliable standard brand.Midea America Corp Response
05/30/2024
We're sorry to hear about the issue you're having with your French door refrigerator. We'll make sure your case is being addressed and that your service is scheduled as quickly as possible. We should expect your unit to be back up and running soon. Thanks for providing your feedback.Review from Bill F
1 star05/19/2024
Bought washer in 2021 trouble spin cycle can't get any help for company they claim we need proof of purchase, bought from ****** ready to blow machine upMidea America Corp Response
05/22/2024
Thank you for providing your review. We're very sorry about the issue you've experienced with your Midea washing machine. Although your product is out of warranty, our team will happily provide the contact information of a certified technician in your area that can perform a repair. We appreciate you taking the time to provide your feedback. Our apologies for any inconvenience.Review from Devin K
1 star05/13/2024
Midea has terrible customer support. The funny thing is they have 1.12 stars out of 5 and still show an A+ rating with the BBB. So, obviously neither are doing their job.Had a U-shaped AC from midea and one of the parts failed that is under warranty. Was on the phone with support for over an hour while they repeatedly said it wasnt under warranty and I had to continually refer to THEIR manual telling them that it is.The point is, if you are reading this right now it's probably too late. No one checks BBB until AFTER they made their purchase, like me.Midea America Corp Response
05/22/2024
We're terribly sorry about the issues you've recently experienced with your Midea air conditioner. Our team will carefully review your case and address any confusion regarding the warranty for your product. We appreciate you taking the time to provide your feedback.Midea America Corp Response
05/22/2024
We're terribly sorry about the issues you've recently experienced with your Midea air conditioner. Our team will carefully review your case and address any confusion regarding the warranty for your product. We appreciate you taking the time to provide your feedback.Review from Steve .
1 star05/13/2024
Window AC compressor warranty for 3 years.Talked to customer service and denied compressor warranty.Used for 3 ******* in 3 years.That is 9 months of AC usage and it breaks.DO NOT uphold the warranty contractMidea America Corp Response
05/22/2024
Thank you for posting your feedback. We're sorry to hear about your issue with your Midea air conditioner. This model does offer a 5 year warranty on the compressor only, and you'll need to provide a diagnostic report from a technician that shows the compressor is not working. Once our team has that report, we'll be happy to offer warranty for your product. Feel free to reach out to ***************************************** with any questions. Again, our apologies for any inconvenience.Review from Rob T
1 star05/10/2024
Bought a dehumidifier from midea and under 3 yrs it doesnt work. It cost me $280 thinking it was a good product but it failed the test. Upon calling customer service they had no help for me and wanted to send me 2.5 hrs away for there closet tech to fix it and couldnt give me a break on continuing to try and buy a new one. This company should be ashamed of itself as I will no longer purchase any product from them in the future.Midea America Corp Response
05/22/2024
Thank you for posting your review. We're very sorry about the issues you've experienced with your Midea dehumidifier. We'll have this feedback passed along to our team, and be sure to review your case carefully. We appreciate you taking the time to provide your feedback.Review from Franklin S
1 star05/09/2024
Horrible customer service. We bought a freezer in February 2024. We raise and process our own meat, so we needed more space. On April 24th 2024, it was discovered that the latch on the freezer had broken causing the door to come open. It was too late and we lost $2500 (at least) of meat. Even though we have a warranty on the freezer, they are saying that we forcibly broke the freezer and therefore they will not even give us our money back. We DID not break the latch. We even have pictures of the freezer with the defrosted meat and meat juices running on the floor. So, not only are we out the $2500 meat that that we lost, we are also out the $700 that the freezer cost. This company is a disgrace. No one has helped us. Truly so sad that we are being done like this despite having a warranty on the freezer!!!! I wonder how many other people have experienced this.Midea America Corp Response
05/10/2024
Thanks for providing your feedback. We're very sorry about this issues you've had with your Midea freezer. Our team will carefully review your case and this feedback. We appreciate you taking the time to post your review.
Customer Review Rating
1.14/5stars
Average of 113 Customer Reviews
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