ComplaintsforMidea America Corp

Wholesale Major Appliances

View Business profile

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

Initial Complaint
06/25/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Appliances like dehumidifiers have short lifespans. it appears to be a very common issue for all Brands. They often failed shortly after the 1 year warranty period which also occurs to mine. They sell any parts for repair. There are many similar complaints from *********** These companies care about profit over quality and the environment, keep creating these products lasting a year then end up in the landfield. All new appliances should have a mandatory warranty period of 3 years.
Business response
06/26/2024
Hello *****,
Thank you for contacting us regarding the situation with the dehumidifier. We greatly appreciate your feedback and suggestion regarding warranty for products such as this. Our warranty, like many other manufactures, are based on industry standards for the type of product that is manufactured. Regrettably, when a product malfunctions outside of the manufactures warranty there are limited, if any, available accommodations. We do apologize for any inconvenience this situation may have caused. Thank you again for your feedback and your time.
Respectfully,
Midea
Initial Complaint
06/21/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Midea makes it difficult, if not impossible, to receive warranty for a faulty product.I'm not alone. Looking up online, there are many reports of difficulty receiving Midea warranty.Midea and its representative named **************** told me that they can't assess the quality of my unit (!), then I sent written proof directly from Amazon that it was sold and shipped directly from Amazon.com to me, including item condition (New), my name and delivery address, order number, order date, price paid, etc. I also sent a photo of the label with serial number, etc.Still, this person keeps asking me to send an Invoice. That is not needed. I already sent proof directly from Amazon that I am the first and sole owner of the unit and Midea can call/chat/contact Amazon to confirm every information provided.Midea warranty terms state:IF YOU NEED SERVICE Keep your bill of sale, delivery slip, or some other appropriate payment Record.They should even accept a delivery slip. But Midea and this representative ****** S keeps denying warranty asking for more than needed to provide warranty.If not resolved then I'll have to send this to the Office of the Attorney General for their evaluation.I have sent a notification to Amazon (the seller) that Midea is not honoring warranty.I also sent notification to Good ***************** Underscored and NY Times Wirecutter, as they list this AC as a recommendation. They need to know that Midea does not honor warranty.I also left a 1 star review at Amazon.It is extremely hot this week, and this AC became a fan only. I've had to put a new AC as an emergency.
Business response
06/24/2024
Hello ****,
Thank you for contacting us regarding the situation your experiencing with your AC unit and our customer service. Based on the information you've provided, it has been confirmed with Amazon that the product was sold by them and was in new condition. Someone from our customer support team will contact you directly to proceed with warranty accommodations. We do apologize for any inconvenience this situation may have caused. Thank you for your time.
Respectfully,
Midea
Customer response
07/01/2024

Complaint: 21882645

I am rejecting this response because:

Midea is severely poorly managed. No surprise engineering of the product also fails.
What happened is that after their initial reply to BBB, the same representative **************** finally acknowledged what I provided was valid for warranty, and forward a request for warranty processing.
Then, today, July 1st 2024, another representative named **************** started asking me FOR THE SAME THING AGAIN!. I forwarded the same letter from Amazon CONFIRMING the unit is new, that I am the first and sole owner, price paid, etc. This person replied again saying that they still need the same information.

PLEASE, if you are a customer, DON'T BUY **********************!

It looks like I'll have to send it to a regulator for Midea denying warranty, perhaps ************************ and/or Office of the Attorney General.
I'm also sending this to media outlets, hopefully they will publish this story.

Regards,

***********************
Business response
07/02/2024
Hello ****,
There appears to have been an internal miscommunication regarding your case that has been corrected. As stated previously, it has been verified with Amazon regarding the condition of the product and the original seller. Your unit is within warranty and this information has been updated in your case history in our system. Feel free to contact our support team and have them reference case number 112198586 regarding confirmation of the warranty. Again, we apologize for any inconvenience this situation may have caused. Thank you for your time.
Respectfully,
Midea
Customer response
07/02/2024

Complaint: 21882645

I am rejecting this response because:

Is this a joke? Aren't you concerned that this gets published and it is going to be a shame for your company, your CEO?
I sent the reference number provided. Now the ticket returned to **************** and this person started asking FOR THE SAME DOCUMENTATION AGAIN.
I was very clear about the need of checking the reference number you provided. I said that you are on the brick of being sued, and asked this person to talk to a supervisor and be careful in replying again to me. What this person did? Replied to my message in a few minutes asking FOR THE SAME DOCUMENTATION AGAIN. As this is something funny or not serious enough.
At this point it is clear to me that you have employees (not sure if you are involved, I'm now assuming your are) that are just playing with this situation. A judge needs to see this, as well be published in the media.

I just can't believe my eyes, that a company of this size would just be a joke like that.

You are severely broken and disfunctional.

As stated I'm filing a small claims court on Monday in the amount of $10,000 as damages for the stress and for this lack of professionalism, and wasting my time. I'm reporting this to the Office of the Attorney General and I'm sending this to New ********** and other media for a news article.

Regards,

***********************
Initial Complaint
06/17/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have been waiting for a refund for a defective wash machine for over 90 days. have been told on 6 occasions they have mailed me a check?? to date I still do not have said check. ??? ************************************************* ever call is ended with they will follow up within 72 hours. - its been months to no avail. no supervisor no one will help other than say I will request another check. *** delivers to my home everyday. OVERNIGHT ME A CHECK so we can put this behind us. and I can buy a new washer from another company. Unbelievable a company would suggest this. instead of making the product they sold me correct.
Business response
06/18/2024
Hello *******,
Thank you for contacting us regarding the situation your experiencing with the refund process. Based on the information you've provided, we were unable to locate and transaction history regarding a product or a refund request. If you can provide a case number or the information provided during your call, we can look up additional information. We do apologize for any inconvenience this situation may have caused. Thank you for your time.
Respectfully,
Midea
Customer response
06/18/2024

Complaint: 21863550

I am rejecting this response because:

Claim number midea provided

112108823

thank you

Regards,

***************************
Business response
06/21/2024
Hello *******,
Thank you for the updated information. We were able to find the case history and based on that information we sent a request to the refund department for a status update. Once that information is received we will provided it to you right away. Thank you again for your time.
Respectfully,
Midea
Initial Complaint
06/13/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I am a facilities manager for a small public school in ********. We purchased air conditioning units from Midea to cool our students and staff due to a shut down of air handlers due to air quality. A unit that is just over a year old leaked refrigerant and needs to be replaced. When I called to warranty the unit they denied our claim and said they don't cover schools. I checked warranty and we do not fall under the criteria of commercial, business, or rental property. We are a residential consumer. Midea refuses to act on a poorly manufactured item. They refuse to honor warranty for a public school that does not have much funding. I just want our unit to be exchange or fixed under warranty so our students and staff have a comfortable environment to teach and learn.
Business response
06/25/2024
Hello *****,
Thank you for contacting us regarding the situation you've experienced with the ** unit. Based on the information you provided, in conjunction with what we have in our system, a refund request is currently underway. Once we receive the requested information the refund process will proceed. We do apologize for any inconvenience this situation may have caused. Thank you for your time.
Respectfully,
Midea
Customer response
06/25/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*********************************
Initial Complaint
06/11/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This is a complaint against Midea, parent company of Eureka *************** I am the owner of Gorilla Cleaning and ******************* based in ************* and over the past 3 years I have purchased at least a dozen Eureka Mighty Mite vacuums for use by my workers. Sadly, the connector wands are no longer made with quality as they are now made of thin, light gauge plastic that is very flimsy and has this poor quality has caused injury to the wrists and hands of several of my workers due to the connector wands bending, flexing and or snapping apart. On 6/11/24 my office manager ************************* spoke with ******* from Eureka **************** and ******* did confirm that the company has received many complaints about the poor quality of the connector wands. I am requesting that the company advise me as to what corrective action the company is taking to correct this defect in quality and I remind the company that complaints such could lead to legal action against the company.
Business response
06/12/2024
Hello ******,
Thank you for contacting us regarding the situation you've experienced with you're vacuum. We greatly appreciate the feedback from valued customers such as yourself and will forward this information product engineers. Our products are put through vigorous testing to insure a quality product is released to market but all products fail at some point depending on how it's being utilized. Please keep in mind that our product is designed for standard consumer usage. Utilizing the product in a commercial setting or for a business could cause the product to malfunction due to the increased usage which would be above the standard home use. We apologize for any inconvenience this situation may have caused. Thank you for your time.
Respectfully,
Midea
Customer response
06/12/2024

Complaint: 21835360

I am rejecting this response because: The product is being used to vacuum hardwood floors and area rugs in apartments and is not being used heavily. I will gladly demonstrate to Midea how the connector wands are cheap and flimsy and fail causing damage to a users wrist. Midea should be mindful not to make assumptions that are baseless as I will not hesitate to pursue the matter is the legal arena. I ASSERT THAT MIDEA HAS BEEN REPEATEDLY MADE AWARE OF THE CONNECTOR WANDS BEING CHEAP AND FLIMSY BY NUMEROUS OTHER CONSUMERS AND HAS BLATANTLY FAILED TO CORRECT THE PRODUCT DEFECT AND INSTEAD MIDEA CHOOSES TO MAKE BASELESS ASSUMPTIONS AND EXCUSES FOR ITS DEFECTIVE PRODUCT.

Regards,

*************************
Business response
06/13/2024
Hello ******,
Thank you again for the valuable feedback. No assumptions were made towards yourself or how you utilize the product. It was stated the general purposed use of the product based on what it was designed for and what potentially could cause the product to malfunction. Again, we apologize for any inconvenience this situation may have caused. Thank you for your time.
Respectfully,
Midea
Customer response
06/17/2024

Complaint: 21835360

I am rejecting this response because:

This is another complaint against Midea Company, parent company to Eureka *************** and is written in regards to the lack of professionalism the company has shown. I am the owner of Gorilla Cleaning and Maintenance based in ************* and I called the company several days ago to speak with a customer service supervisor in regards to the poor quality of the connector wands on the Eureka Mighty Mite vacuums my company uses. I was advised by the customer service rep that a supervisor would return my call. I have been waiting for several days for a customer service supervisor to return my call. It is obvious that the idiots who work at this company do not have any professionalism and feel it is appropriate to disregard the concerns of its customers.

Regards,

*************************
Business response
06/18/2024
Hello ******,
Thank you for contacting us regarding the situation you've experienced with you're vacuum. We greatly appreciate the feedback from valued customers such as yourself and will forward this information product engineers. Our products are put through vigorous testing to insure a quality product is released to market but all products fail at some point depending on how it's being utilized. Please keep in mind that our product is designed for standard consumer usage. Utilizing the product in a commercial setting or for a business could cause the product to malfunction due to the increased usage which would be above the standard home use. We apologize for any inconvenience this situation may have caused. Thank you for your time.
Respectfully,
Midea
Initial Complaint
06/10/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On May 30, 2024 a Eureka cordless stick vacuum was delivered to me by way of walmart.com. Upon trying to assemble the vacuum I found that the charger was missing.I contacted Eureka and was told that the part was out of stock and would not be available for 60 days. Making my $134.99 purchase totally useless. I have contacted Eureka on 3 occasions and have gotten no help. They told me they have a charger on order for me but again, I can't use the product for 60 days, even though I have paid for it in full.I feel that they have intentionally sent out vacuums without the charger rather than back order the whole thing and lost sales, I feel that this is all their fault and that I should receive a full $134.99 refund from them or a cordless stick vacuum of equal or greater value at no cost to me.It just feels like my money went out the window when I could have bought any brand of vacuum and been using it for the past 10 days.
Business response
06/11/2024
Hello ******,
Thank you for contacting us regarding the situation you're experiencing with your vacuum. Based on the information you've provided, in conjunction with what we have on file, the resolution provided to you previously would be the fastest course of action. It is unfortunate that the part is missing but the resolutions are to either wait for the part to become available, at which time it can be sent to you, or to contact ******* directly and see what available resolution options they may have for you which would be the fastest course of action. Regrettably, we would not be able to ***** your request for an exchange or a refund at this time. If you would like you can contact our customer support department again and provide them with a copy of the original purchase receipt and images of both the product and all sides of its original packaging for additional accommodation considerations due to the parts extended availability time. We do apologize for any inconvenience this situation may have caused. Thank you for your time.
Respectfully,
Midea
Customer response
06/13/2024

Complaint: 21829896

I am rejecting this response because:
The company has been paid in full and I have a $134.95 item from them that is totally useless without the part that is missing due to their negligence. The item should have never been sold without a necessary to use part and they have no interest in their customers if they won't provide me with a full refund or a similar vacuum at no cost to me.

Regards,

***********************
Business response
06/14/2024
Hello ******,
The resolutions would not change. You can either wait for the part to become available, at which time it can be sent to you, or to contact ******* directly and see what available resolution options they may have for you which would be the fastest course of action. Regrettably, we would not be able to ***** your request for an exchange or a refund at this time. If you would like you can contact our customer support department again and provide them with a copy of the original purchase receipt and images of both the product and all sides of its original packaging for additional accommodation considerations due to the parts extended availability time. We do apologize for any inconvenience this situation may have caused. Thank you for your time.
Respectfully,
Midea
Customer response
06/17/2024

Complaint: 21829896

I am rejecting this response because:
Their position has not changed. I still am looking at a $134.95 vacuum that I cannot use due to incompetence on their part. I feel that just to sell a vacuum and make a sale, it was sent out without a necessary part.
This is likely not to resolve and therefore should go down in the BBB records as an unsettled matter.
I can only hope other poor consumers like myself find this complaint and purchase their items from a company that does not intend to take their money and not provide a useable product.

Regards,

***********************
Initial Complaint
05/30/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
We purchased a dehumidifier in January 2022. It stopped working in March 2024.The product has a one year total warranty, with a 5 year limited warranty for the sealed system. Everything about the machine works except that it does not remove water from the air, so by process of elimination, it is the sealed system.The company demanded a "certified technician" diagnose the unit, but no certified person is willing to look at this brand.Warranty has been denied.All interactions with Midea have had the BBB A+ logo stamped all over them.
Business response
05/30/2024
Hello *****,
Thank you for contacting us regarding the situation you've experienced with the dehumidifier. Based on the information you've provided, in conjunction with what we have in our system, the resolution provided previously was correct. You can obtain out of warranty service at your cost to confirm if the issue is or isn't with the sealed system with an authorized service center (listed suggestions below). If the issue is confirmed with the sealed system, the limited warranty for that will apply. If it is not, you will be responsible for any and all repair charges if you elect to continue with service. We do apologize for any inconvenience this situation may have caused. Thank you for your time.
Respectfully,
Midea
Authorized ******************************************** Heating & ************ **********
Angels Heating Cooling, & Plumbing and Furnace Repair: **********
********************* Heating & Air ***************** **********
Meer *************** **********
Customer response
05/31/2024

Complaint: 21779294

I am rejecting this response because:
The cost of having a certified person assess the unit is more than replacing the unit. At this point, the "limited warranty" ceases to be a warranty. Even finding out about the "limited warranty" seems like the original customer service contact made a mistake in acknowledging it existed, since subsequent communication pretended ignorance of it. Both pretending the warranty didn't exist and making the requirements so expensive that it isn't reasonable feel like bad faith.

Regards,

*********************
Business response
06/18/2024
Hello *****,
We do understand that out of warranty service can exceed the cost of the unit. If you choose to get a diagnostic, generally that is included in the final service fee but you would have to confirm that with the authorized service center. If the issue is confirmed to be under warranty, that will be taken into consideration if you elect to continue with service. You can obtain out of warranty service at your cost to confirm if the issue is or isn't with the sealed system with an authorized service center (listed suggestions below). If the issue is confirmed with the sealed system, the limited warranty for that will apply. If it is not, you will be responsible for any and all repair charges if you elect to continue with service. We do apologize for any inconvenience this situation may have caused. Thank you for your time.
Respectfully,
Midea
Authorized ******************************************** Heating & ************ **********
Angels Heating Cooling, & Plumbing and Furnace Repair: **********
********************* Heating & Air ***************** **********
Meer *************** **********
Customer response
06/18/2024

Complaint: 21779294

I am rejecting this response because:
I can replace the unit with a more reputable brand at a lower cost and significantly less hassle than having the non-functional unit assessed and repaired. This isn't a warranty, it's misleading advertising.

Regards,

*********************
Initial Complaint
05/28/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My partner purchased me a new Midea u shaped air conditioner. I used it for only 1 summer ( 2023) ! Which was approximately 3 months of usage. I took it out of storage last week to use. The air conditioner will not turn on at all. I contacted Midea and was told they could not and would not help me because I do not have a receipt. I explained to them that my partner purchased it for me as a gift and he didnt give me a receipt. I also explained that he passed away earlier this year and don't have a way of getting the duplicate receipt. I was told that it was nothing I can do. Me and my baby have no a/c and its so hot inside of my house. The unit isnt even 2 years old yet. It was manufactured in november 2022. I was so dissapointed. this company does not stand by their products at all. i want a repair or replacement for the unit. s/n : 54120300005Q2B1502V0847
Business response
05/29/2024
Hello *******,
Thank you for contacting us regarding the situation you're experiencing with your air conditioner. Based on the information you've provided, in conjunction with what we have in our system, we will require some additional information to confirm the product is still within it's manufactures warranty before warranty services can be provided. Regrettably, without the required information (listed below) we will not be able to provide assistance. We do apologize for any inconvenience this situation may have caused. Thank you for your time.
Respectfully,
Midea
Required Information:
Home Address:
Phone Number:
Email Address:
Model Number:
Serial Number:
Place of Purchase (If Possible):
Date of Purchase (If Possible):
Initial Complaint
05/28/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Purchased the stick vacuum "Eureka" and it turned out to be defective. Has tried for months to get a replacement through their customer service. Although I was promised a replacement weeks ago, they still do not provide any tracking information and I haven't received any replacement either.They just keep giving promises that they replacement will be sent. It's been weeks and weeks.
Business response
05/29/2024
Hello ********,
Thank you for contacting us regarding the situation with your vacuum. Based on the information you've provided, in conjunction with what we have in our system, it appears an exchange has been processed on your behalf and we're currently waiting for tracking information on the replacement unit. Once that information is received it will be provided to you accordingly. We do apologize for any inconvenience this situation may have caused. Thank you for your time.
Respectfully,
Midea
Customer response
05/30/2024

Complaint: 21769591

I am rejecting this response because:
this is what Midea has been repeating for 6 weeks now. I need a tracking number in the next 3 days otherwise full refund.

Regards,

***************************
Business response
05/31/2024
Hello Katerina,
We're currently in contact with the exchange department that handles the processing of the exchange. If for some reason an exchange cannot be completed a representative will contact you directly to discuss alternative resolution options. Again, we do apologize for any inconvenience this situation may have caused. Thank you for your time.
Respectfully,
Midea
Customer response
05/31/2024

Complaint: 21769591

I am rejecting this response because:
I've been hearing this for weeks.
Regards,

***************************
Business response
06/04/2024
Hello Katerina,
We received word from the exchange department that handles the processing of the exchange that the product is currently unavailable and they would like to know if a buy-back (refund) would be an acceptable resolution. If so, please contact our customer support department directly for additional assistance. Again, we do apologize for any inconvenience this situation may have caused. Thank you for your time.
Respectfully,
Midea
Initial Complaint
05/23/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
We purchased a midea washer in November 2022. I contacted them because we were having issues where every spin cycle it would jerk all the clothes to one side and throw an e4 code. Called the company and they said to send them pictures of receipt, video of problem, and pictures of the model number. Sent them the email with above info they requested 3 times. We never got a response. Called back again several months later because the problem got so bad that it would take 8 hours to do one load of laundry in the washer. They said they would send a tech out to fix it. Tech shows up finally and said he had to order parts. A week later he comes back and puts new parts on. The next morning I start a load at 6:50am by 7am it had threw the e4 code and took me until 4pm to do the one load of laundry. I have to balance it out by hand and restart it constantly until it finishes then I can dry it. Called midea back to let them know the problem was not fixed and they said they would send it higher up the chain and let me know something. A week later still no word so I call back again and spent over an hour on the phone for them to tell me sorry but your washer is now out of warranty and we will not be doing anything to fix it. I let them know that I started calling before it was out of warranty and that I have the proof of no replies from them and they said sorry nothing we can do. They cheated me out over$700 for the washer now extra water, sewer, and electricity because of having to start the load over and over again.
Business response
05/24/2024
Hello *****,
Thank you for contacting us regarding the situation your experiencing with your washer. Based on the information you've provided, in conjunction with what we have in our system, we will require the additional information that was requested. A new video, different from the one sent in June of last year, showing the issue with the product and the error code will be needed to confirm that the issue has returned after service was completed. Regrettably, without this additional information we will not be able to provide any additional accommodations. We do apologize for any inconvenience this situation may have caused. Thank you for your time.
Respectfully,
Midea
Customer response
05/31/2024

Complaint: 21750428

I am rejecting this response because:

They told me to send another video before I filed this complaint and when I called to ask questions they told me they wouldnt be able to send another tech out anyway. After speaking with a supervisor they still said that they wouldnt be able to send anyone else out to fix it as they had already did it as a courtesy before. I told them that it still wasnt fixed after the tech came out and they said there was nothing else they can do. This is what lead me to filling this complaint to begin with. It takes 8+ hours to wash one load of laundry and 3 dry cycles due to the clothes not spinning enough water out. I have wasted enough water and electricity already. I am worried if I close out my case that they will refuse to fix it once again. We are a family of 4 living on one income we do not have the means to keep wasting water and electricity to send yet another video for them to deny. We have been dealing with this since June of last year trying to get it fixed. At this point I want to be refunded so that I can buy a washer that actually works and doesnt take all day to wash one load.

Regards,

***********************
Business response
06/04/2024
Hello *****,
The request for a new video, different from the one you sent in June 2023, showing the issue with the product and the error code is to confirm that the issue has returned after service was completed. This additional information will be utilized to see if there are any accommodations we can provide. Regrettably, without this additional information we will not be able to provide any additional accommodations. We do apologize for any inconvenience this situation may have caused. Thank you for your time.
Respectfully,
Midea
Customer response
06/04/2024

Complaint: 21750428

I am rejecting this response because:

As stated in my previous message when I contacted midea after they requested the second video the manager stated that even with the video they could not do anything to help me which is why I didnt send one after you guys requested it the first time. She stated multiple times that they would not send another tech out to fix it because they had already sent one out. I told her that yes a tech came out but the problem wasnt fixed as the next day it did it again. She said well there is nothing we can do even with the video because we already extended the warranty once to send the tech out. At this point they left me with no solution other than send a video which I was told by the manager wouldnt do any good in the end.

Regards,

***********************

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business.

Cookies on BBB.org

Need to file a complaint?

Complaint Details

Showing all complaints

Business response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Business response

Customer response

Business response

Customer response

Business response

Business response

Customer response

Business response

Customer response

BBB Rating & Accreditation

Contact Information

Customer Complaints Summary