Complaints

This profile includes complaints for Midea America Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Midea America Corp

  300 Kimball Dr Parsippany, NJ 07054-2181

• 

  Midea USA

  20 N Martingale Rd Ste 160 Schaumburg, IL 60173-2427

• 

  Midea USA

  20 N Martingale Rd Ste 160 Schaumburg, IL 60173-2427

• 

  Midea USA

  20 N Martingale Rd Ste 160 Schaumburg, IL 60173-2427

• 

  Midea America Corp

  1201 East Bell Street Bloomington, IL 61701

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/15/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 13 2025 I purchased refrigerator for ************************************ the fridge I noticed doors would not shut properly the it started making banging noise and would not keep my food frozen every week I throw away ice cream because will not freeze. When contacted them they said I had too much food in the freezer. Not so several fon calls later they still insist my fault. Had a repair come listen to it and check the doors. He agreed not my fault. As a matter of fact he said it sounded like the fan is making the noise. Anyway they will do anything to fix or take the product out of my house. All this started within 6ths of it being in my possession

  Business Response

  Date: 04/16/2025

  Hello *******,
  Thank you for contacting us regarding the situation you're experiencing with refrigerator.  Based on the information you've provided, in conjunction with what we have in our system, the previous resolution provided to you is correct.  Per your statement the situation started when you received it but there was no contact with us nor the original place of purchase to express your concerns.  By deciding to utilize the product despite the issues you had concerns about you took on all responsibility with any damage or loss that might have occurred.  Food loss is not covered under the manufactures warranty.  Our recommendation would be to contact the original place of purchase to see what options they might have for you regarding resolving the situation.  We can refer you to an authorized service center to evaluate the product but this would be at your expense if the issues were determined to be a result of the product being installed incorrectly e.g. doors attached incorrectly or not enough clearance around the unit for it to operate correctly.  Regrettably, we would not be able to grant your request for a refund.  We do apologize for any inconvenience this situation might have caused.  Thank you for your time.

  Respectfully,
  Midea

  Customer Answer

  Date: 04/17/2025

  
  Complaint: 23202783
  
  I am rejecting this response because:
  
  

  So they get away with selling me this piece of junk and as far as Lowes they told me to go thru lifes.  Which from the very first call they have put the blame on me.  I have read all the reviews and they are bad and complain about the same things I complain about. I guess I need to put it out the with all my recording of what this thing sound like and let the people be the judge

   

  
  
  Regards,
  
  ******* ***********

  Business Response

  Date: 04/21/2025

  Hello *******,
  Although we do understand your decision to reject the response provided, regrettably it does not change the resolution provided. We would not be able to grant your request for a refund.  We do apologize for any inconvenience this situation might have caused.  Thank you for your time.

  Respectfully,
  Midea

• Initial Complaint

  Date:03/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an AC unit and within a few months it failed. I reached out to customer support on January 30th, 2025 and was told under warranty I could get a refund. The refund was approved and told to wait 2-3 weeks to get check in the mail. I never received it and and reached out and was told there was a delay in the shipping and to wait another week. I did so and when I reached out again they claimed the refund request was canceled because they didnt receive the receipt even though they did, they never communicated this cancellation. They are now saying I have to restart the entire process and wait another month to receive my refund and refuse to offer any other solutions. From the other reviews it seems this companies customer support policies need to be reviewed.

  Business Response

  Date: 03/14/2025

  Hello *******,
  Thank you for contacting us regarding the situation you're experiencing with the refund process.  Based on the information you've provided, in conjunction with what we have in our system, the resolution provided is correct.  A request has been submitted to the refund department to provide both tracking information and expedited shipping if possible.  We do apologize for any inconvenience this situation may have caused.  Thank you for your time.

  Respectfully,
  Midea

  Customer Answer

  Date: 03/15/2025

  
  Complaint: 23062351
  
  I am rejecting this response because:
  There was no resolution. I was told I would receive further communication directly from the company in regards to my refund and have received nothing. And I am being told to wait another month for a check I shouldve received weeks ago because of a lack of communication between the workers within the company. I sent my receipt as proof during the first encounter and they denied it saying I didnt, they saw that the denial was made in error and instead of fixing it and expediting the process so I would not have to wait longer they insisted I had to restart the process and there was no way to communicate with the people responsible directly. No resolution has been made and no attempt at one has been made either. As shown in the other reviews here this company is notorious for not refunding people their hard earned money.
  
  
  Regards,
  
  ******* ******

  Business Response

  Date: 03/19/2025

  Hello *******,
  Based on the information we received from our refund department, the refund was processed today March 19th via a Zelle transfer.  We do apologize for any inconvenience.  Thank you for your time.

  Respectfully,
  Midea

  Customer Answer

  Date: 03/19/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******* ******

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of purchase: 8-9-24 I purchased a vacuum on ****** from Eureka. Almost immediately it stopped working. I was required to send a video of the product being faulty, which I did. I was told in Nov I would receive a refund, as it was recently purchased and I submitted proof. I have email communication saying so. They claim they sent a check, which I told them immediately I never received. I was told the refund dept would look into it and issue another one. It never came. Every time I call, they say they have put in an escalation, and the refund dept would issue me a new check by Jan 5th. Never happened. The support team no longer responds to my emails, and every time I call they say the claim is still active with the refund team, but they have no updates for me. They claim to have escalated my case 3X, but I am now still waiting for this refund, since Nov 2024. They are not being helpful or forthcoming on why this is taking so long and refuse to let me speak to the refund dept to get it sorted. This is the worst customer service I have ever had, and all I want is either a working product or my money back so I can buy a new one. This was a brand new faulty product, and it was under a warranty from my understading. ****** says that I have to deal with Eureka directly and Eureka is far from helpful.

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted customer support to get some service manuals for the unit. The agent (**** B) would not provide them but rather gave me some written instructions to follow - doing so, some components broke (the clips).. and when I advised that they broke - he directed me to a parts company and said to buy them there - and then ended the chat.

  Business Response

  Date: 02/28/2025

  Hello ****,
  Thank you for contacting us regarding your situation.  Based on the information provided we were unable to locate any contact history in our system.  We do not sell or provide service manuals directly to consumers due to the fact that we don't have them.  *********** manuals are provided to authorized service centers only but customers can purchase them through a 3rd party vender.  Please keep in mind that any attempts at servicing your product will void any manufactures warranty.  As for you deciding to follow instructions provided to you, any and all damage would be your responsibility.  We do apologize for any inconvenience this situation may have caused.  Thank you for your time.

  Respectfully,
  Midea

  Customer Answer

  Date: 03/09/2025

  
  Complaint: 23002956
  
  I am rejecting this response because:
  
  You say tha tyou there is not contact history in your system. I have the chat log with the agent and can provide them. I followed your agents instructions as they directed - resultant in the unit damage as noted. Midea directed me to do so - that's their responsibiity. I contacted the manufacturer - not some ****** person. If Midea is directing me that is their responsibility.

  Regards,
  
  **** *****

  Business Response

  Date: 03/10/2025

  Hello ****,
  Again, based on the information you've provided, we are unable to locate any transaction/communication within our system.  As for providing you with steps on how to maintain the product, that is not instructing you to service the product yourself.  By choosing to service the product yourself you bare any and all responsibility for any damage that may or may not occur and would void any manufactures warranty.  We do apologize for any inconvenience this situation may have caused.

  Respectfully,
  Midea

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a new washer and dryer set from Electronic Express, Midea brand, on Black Friday 2024. From day one, we had nothing but issues with the products. The washer won't spin, it won't drain or kick into the next cycle. The dryer takes MULTIPLE cycles to dry items. ****************** told me we had to contact Midea Customer Support. After doing so, ********************** sent a technician out. They told us it was installation issues, told us how to fix it. We did that, sent Midea pictures and videos and verified everything was done correctly. We informed them that it still does not work and is doing less now than what it was doing initially. They hang up on us, they won't call us back, put us on hold for over 30 minutes. They are now refusing to send somebody back out to try and fix the machine or replace the machine. They have pretty much told us that we are just out of luck. We have spent hundreds of dollars having to go to a laundry mat and washing clothes because our BRAND NEW washer and dryer set do not work. They are not offering any solutions or offering any other ways to help us. Every person we have dealt with has been rude and did not care to help at all.

  Business Response

  Date: 02/05/2025

  Hello *******,
  Thank you for contacting us regarding the situation your experiencing with your washer and dryer.  Based on the information you've provided, in conjunction with what we have it our system, it appears that a new service transaction was submitted to have an authorized service center make another service visit to your home.  Once an authorized servicer has reviewed the request, if they accept it they will contact you within one to three business days to schedule the service date and time.  If for some reason the request is not accepted, additional attempts will be made to arrange service.  We do apologize for any inconvenience this situation may have caused.  Thank you for your time.

  Respectfully,
  Midea

  Customer Answer

  Date: 02/05/2025

  
  Complaint: 22891994
  
  I am rejecting this response because:
  
  
  
  Regards,
  
  ******* ******

• Initial Complaint

  Date:01/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying for months, since November of last year, to get my refund on a broken vacuum. I constantly get the run around. I have emails back and forth about my dead vacuum. The company keeps asking for information I have already sent, then they tell me they sent a check, then they say they have to check with the refund department and then just more of the run around. Im tired of storing this junk of a vacuum and should have my refund at this point. Please help me resolve this so I dont have to file a fraud chargeback on my credit card. Case number *********

  Business Response

  Date: 02/03/2025

  Hello *****,
  Thank you for contacting us regarding situation your experiencing with your refund check.  Based on the information you've provided, in conjunction with what we have in our system, we contacted our refund department for additional information.  The information we received is that there was a banking issue which resulted in a hold being placed on the processing of checks by the bank.  That banking situation has since been resolved and the refund department is currently in the process of re-issuing the checks that have been affected by this situation, which may cause additional delays in shipping.  Regrettably, we weren't able to confirm an ETA on your specific check re-issue but we were informed that the request has been submitted.  We do apologize for any inconvenience this situation may have caused.  Thank you for your time.
  
  Respectfully,
  Midea
  

  Customer Answer

  Date: 02/03/2025

  
  Complaint: 22871292
  
  I am rejecting this response because: these are in line with the same excuses I have got for the last couple months. This does nothing to resolve the issue, abide by the warranty, nor give me any answers. 
  
  
  
  Regards,
  
  ***** ******

  Business Response

  Date: 02/19/2025

  Hello *****,
  Based on the information provided by our refund department, the Check#****** was cashed on 2/12.  Thank you for your time.

  Respectfully,
  Midea

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Purchased A Midea Stand Alone A/C Unit [SN# **** 0600 0713 A2302 H0032} on 20 May 2024 for $226.00 with A 3 ************ Plan of $32.36 from The ******* Store #*** in ********, *******. The Unit worked well for about 3 months and afterward started to leak really bad. I tried waiting it out and it worked temporarly but started leaking again. So i contacted Midea and Talked to A young Lady [I don't have her information] but she is the person who gave me My Case # *********. So Afterward I Spoke to another Midea Representative [*******-************] and was told to Fax My Information to Midea [***********]. So, on [8 November 2024] I Faxed [$6.57] my first purchased receipt, A picture of The Information off The back of The A/C unit [Model # and Serial #] and Winston ******** Them. He Stated that The Oringinal Receipt was somewhat faded and if i could send in A New Receipt. So I went to The ******* Store #*** and they printed out a Clear copy on file in their database. And on [14 November 2024] I Faxed ******* The New Printed out receipt from *******. I thought that was enough to receive my Refund and to have them send out a container so i could send their equipment back to them. But, i recieved an email from ***** *. informing me that i needed to send copies of my receipt and a list of others things. So, I did just that: I sent the Original Copy [A bit faded], plus the new ******* printed out copy [Information was Clear], #Model and #Serial. I did just that and received another email from Kelsy [23 December 2024/6 January 2025] telling me that The Original Copy was faded. I responded. But, I sent you The New ******* print out without the letterhead that matched the oringinal receipt perfect. By then I finally realized i was getting the run around. They said sent us a new copy and i did [The New One from *******] and it's where I got the Date, The Serial# and The Model# for this post...

  Business Response

  Date: 03/12/2025

  Hello *****,
  Thank you for contacting us regarding the situation you've experienced with your air conditioner.  Based on the information you've provided, in conjunction with what we have in our system, it appears that a refund was processed on your behalf on 2/20/25 with a refund amount of $248.60 (Unit price $226.00 + sales tax *****% ($22.60) per the receipt provided).  We do apologize for any inconvenience this situation may have caused.  Thank you for your time.

  Respectfully,
  Midea

  Customer Answer

  Date: 03/12/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** ****

• Initial Complaint

  Date:01/20/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Midea airfryer was a christmas present from ********* that was brought on 11/30/2024. The first time I used it was in January 2025. When I turned the machine on it sounds like the fan is about to fly out the machine. This is very dangerous. I called Midea. I have been getting the run around. They promise to send an email that would take 10 to 15 minutes. I waited 6 hours. I used the chat on Jan 15 and was sent the email so that I can reply with the model number video and proof of purchase. On the 20th they claimed they didn't receive anything. I had to argue with them back and forth. They found the email. Said I needed to send a better proof of purchase. The said they will send another email that should take 10 to 15 minutes. Never received. I called back the same day once I sent a better proof of purchase. Still never received the email. They also said they don't have any of the pictures I sent. This is getting very upsetting. I feel like I'm getting the run around and not sure who to talk to.

  Business Response

  Date: 02/25/2025

  Hello ********
  Thank you for contacting us regarding the situation your having with your air-fryer.  Based on the information you've provided, in conjunction with what we have in our system, it appears that additional clarification is being conduction with our product support team regarding support for the product.  We will have one of our associates contact your with additional support towards a resolution for the situation.  We do apologize for any inconvenience this situation may have caused.  Thank you for your time.

  Respectfully,
  Midea

  Customer Answer

  Date: 02/25/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******* ********

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a dehumidifier that overflowed and leaked through my second floor floor into the first floor ceiling, down the walls, and onto the first floor causing damage on everything. I was told to send in the serial number and proof of purchase along with some pictures and I would hear back. The first call was back in July or early August. I then called 8/8 and talked to ******* then again in september or early october then 11/1 to ******** all who told me its pending and I need to wait and there is nobody else I can talk to. Then today I talked to Keshan who hung up on me and then again today to ******* who finally gave me your email.I am just looking to get this settled as I have been living with my floor up and ceiling cut open b/c it had to be dried out with no action/resolution from your company.

  Business Response

  Date: 02/20/2025

  Hello ******,
  Thank you for contacting us regarding the situation your having with your dehumidifier.  Based on the information you've provided, in conjunction with what we have in our system, it appears your case was escalated to our product liability department.  In order to move forward with your case the product liability department need some additional information from you regarding the situation such as documentation of the alleged incident, water, where unit was located at time of incident, water leaking. Please keep in mind that compensation is not guaranteed & is reviewed on case by case basis.  Please make sure all of your documentation is sent to the Claims/PL email ****************************************************************************************.  We do apologize for any inconvenience this situation may have caused.  Thank you for your time.

  Respectfully,
  Midea

  
  

  Customer Answer

  Date: 02/25/2025

  
  Complaint: 22805982
  
  I am rejecting this response because:
  
  The situation is still not resolved - it has been open since August and they just started communicating back to me this month finally.
  
  Regards,
  
  ****** *******

  Business Response

  Date: 02/26/2025

  Hello Hunter,
  You will need to continue working with and corresponding with our product liability and PD department who have been in contact with your directly.  Once they receive all of their requested and required information, they will proceed accordingly.  Please keep in mind that compensation is not guaranteed & is reviewed on case by case basis.  Please make sure all of your documentation is sent to the Claims/PL email ****************************************************************************************.  We do apologize for any inconvenience this situation may have caused.  Thank you for your time.

  Respectfully,
  Midea

• Initial Complaint

  Date:01/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered this robot vacuum (e10s) in August of this year, and on 12/26 one of the wheels has stopped working. The robot only spins in a circle and eventually faults out. It comes with a 2-year warranty and what I come to find out is the technical support and warranty department is extremely weak! 1. I submitted information to support and it took over a week to get back to me. Many emails back and forth asking the same questions and having to submit the same pictures and videos over a again. They obviously just have a bunch of templates to copy and paste from. 2. They gave me a refund which is fine but I used promo codes to buy the vacuum and I will not be able to get the vacuum for the same price now. 3. I asked support for instructions on how to disassemble the robot and since there is no one on the customer front with technical knowledge, I am unable to get the help I need to repair my robot. What is the point of selling wheel gear boxes if there is no instructions on how to disassemble to robot without damaging anything? Once I got my refund and there is no more risk of voiding the warranty, I would love to troubleshoot the robot myself. My ask is to speak with someone on a engineering or technical team to help me get the robot apart so I can change out some parts. The lack of true technical support is a joke,

  Business Response

  Date: 01/10/2025

  Hello *******,
  Thank you for contacting us regarding your request for assistance with more than basic technical assistance for your product.  Regrettably, due to potential liability issues, we would not be able to provide the type of assistance your looking for.  Our recommendation would be to either locate a service manual online which may require purchasing, or to contact a service center that has experience with the product and ask for assistance with either the disassembly or obtaining a service manual.  We do apologize for any inconvenience this situation may have caused.  Thank you for your time.

  Respectfully,
  Midea