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Resources for Businesses

My Home Location

Cheney, KS, USA

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BBB of Midwest Plains
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Business Profile

Hospital

Penn Medicine Princeton Health

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Reviews

This profile includes reviews for Penn Medicine Princeton Health's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

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    Average of 1 Customer Review

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    Review Details

    • karen m

      Date: 05/08/2024

      On the night of March 9th, a young woman found herself in a severe psychotic state under the care of Penn Medicine Princeton Health. At approximately 10:30 PM, the staff contacted ****, instructing him to pick up his daughter immediately or she would be released. They released her at midnight on a dangerous street in a psychotic state.Here's the email he wrote to Penn Medicine Princeton Health. No one will meet with him.My daughter was in severe psychosis with hallucinations, missing from family for a few days, and then was sent to your affiliated Hospital by Princeton police. She had a fall on the hospital premises when she ran away to the ********* area as she was scared in the new environment. Timidity is not uncommon for patients with psychosis. The manager of the emergency department forcefully released her at midnight (less than 12 hours after the police sent her) without any treatment for her psychosis and without covering her wound that was bleeding. The hospitals report implies that she was released to the outside without a family member.On the next day, my daughter was taken to another hospital by police and was subsequently treated at psychiatric hospitals for over 4 months.A few days after my daughter got forcefully released by your affiliated hospital, I wrote a complaint to the hospital demanding an investigation. The hospital came back with a report filled with lies. I sent my evidence to refute the lies, but the management, including the hospital's CEO, did nothing but stand by the lies. I then complained to the president of the University of Pennsylvania, which owns the hospital. Surprisingly, I only got a standardized reply without specific discussions on the incident. All replies, in essence, stood with the lies in the report. A year after the incident, I still feel so angry about the administrators who provided cover for the liar in the Hospital who can continue to make arbitrary bad decisions about patients.

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