Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/10/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November of 2024 I received a notice from Remex that they were collecting an outstanding balance from Imagecare of Woodbridge when in fact the balance was paid off in April of 2024. There is too much time between the balance being paid and receiving the notice for this to be a matter of crossing paths in the mail.

  Business Response

  Date: 02/14/2025

  Remex is in receipt of information from you regarding the above-referenced complaint number.   Thank you for letting us know about the consumer’s concern.   The consumer has provided proof of payment, that we requested from them, to the BBB instead of Remex.  We have confirmed the payment with our client and closed the account. 
  The consumer may contact Remex should they have any questions.  

  Customer Answer

  Date: 02/20/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Regards,
  ****** ********

• Initial Complaint

  Date:01/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 01/31/2025 I attempted to close my account with **********************. Remex purchased my debt from a company in ******* called ***************** which has been shut down for scamming Veterans like myself. They are currently under investigation for charging veterans above the legal limit for legal help. The office of the inspector general at the ** in ********** is aware of my case. I do not believe I owe the money to them. Based solely on the fact that I'm trying to purchase a home, I'm trying to repair my credit. Remex will not offer a settlement even know they purchased my debt for pennies on the dollar. I want this removed from my credit report or a settlement offered immediately that is not the full amount. I am offering $2000 to close the account. If they do not accept that I want it removed immediately from my credit report.

  Business Response

  Date: 02/05/2025

  Remex is in receipt of information from you regarding the referenced complaint number.   Thank you for letting us know about the consumers concern.   The consumer makes disparaging comments about our client and offers no information to provide credence to these statements. The consumer makes the statement that Remex, Inc. owns the account in question.  That statement has no basis in fact.  As a courtesy, we have spoken to the consumer and offered a discounted payment as authorized by our client.   The consumer had indicated that they may avail themselves to the courtesy discount and will contact us by 2/7/25 in that regard.     
  The consumer may contact Remex directly to further discuss the ways Remex can assist the consumer in a manner that is satisfactory to the consumer and Remexs client.  

• Initial Complaint

  Date:08/16/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a collection notice from above debt collector on 8/16/24 for an unpaid bill in the amount of $25.61 for ********* ******* ********** *** The above bill was paid on 6/12/24 and deposited by ********* on 6/24/24. The collection notice from remexpay was dated 2/12/24 almost 2 months after ********* deposited the funds, and I have copies of check showing date of check and deposit date on rear. There is no reason to have a debt collector trying to get me to pay for something that was already paid for other than trying to get extra funds fraudulently.

  Business Response

  Date: 08/27/2024

  Remex is in receipt of information from you regarding the above-referenced complaint number.   Thank you for letting us know about the consumer’s concern.   The consumer claims to have paid the account.  We have investigated the claim with our client.  They do show record of a payment to which the consumer refers, however it is applied to a different charge.  Our client Nazim responded as follows:  “Payment received on 06-25-2024 which is applied on DOS 04-01-2024. We have not received the payment for DOS 06-01-2023.”
  The consumer may contact Remex directly to discuss the ways Remex can assist the consumer in a manner that is satisfactory to the consumer and Remex’s client.  They may also contact our client directly with any account questions.  

  Business Response

  Date: 09/18/2024

  Remex is in receipt of information from you regarding the above-referenced complaint number.   Thank you for letting us know about the consumer’s concern.   The consumer expresses a concern regarding our clients billing practices.  Our client has previously responded and continues to be available to interact with the consumer regarding any of their concerns. 
  The consumer may contact Remex directly to discuss the ways Remex can assist the consumer in a manner that is satisfactory to the consumer and Remex’s client.  They may also contact our client directly with any account questions. 

  Customer Answer

  Date: 09/18/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  ******** *****

• Initial Complaint

  Date:07/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have requested multiple times some sort of explanation of charge. They call relentlessly. When you call back for information they do not provide and are rude. I notified them that I dispute charge. They put on my credit report instead of providing documentation or putting through any dispute process. How are they allowed to function this way? Please have removed from credit.

  Business Response

  Date: 07/26/2024

  Remex is in receipt of information from you regarding the above-referenced complaint number.  Thank you for letting us know about the consumers concern.  Remex reviewed the consumers submission.  The consumer makes an accurate statement regarding explanation of the charges as we have discussed those with the consumer thoroughly on multiple occasions.  They make a series of false statements regarding contact, information provided, and professional demeanor. They ask a rhetorical question, and makes a request for removal from their credit.  The consumers account was sent to our office by our client for collection in September of 2023 at which time we sent letter notification to the consumer.   Subsequent to receiving the account we have had two conversations with the consumer.   During the first conversation on November 8, 2023 the consumer was informed of the detail of the charges, the insurance payments and adjustments from their insurance carrier and the personal portion that remained. This being the same information provide to them by their insurance carrier and our clients prior statements.  The consumer did not dispute their bill. They indicated that they were having financial hardship due to an employment layoff circumstance and declined to make payment at that time.   Our second conversation with the consumer occurred on July 5, 2024 when they called us on July 5, 2024, perhaps in regard to a credit report entry.  We again discussed the balance due after insurance payment.   They told us they were applying for a mortgage and made threatening statements regarding legal action.  They did not dispute the bill.   It is unclear to as to what the consumer may dispute regarding the account, however,as they appear to indicate that they choose to do so we will make note and respond to the consumer accordingly upon conclusion of the investigation. 

• Initial Complaint

  Date:04/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company put me on COLLECTIONS from Dr ****** on ERROR! My credit dropped *********************************************************** correspondence. I checked my credit report when trying to apply for a mortgage and this is how I found out. I called Dr ****** and they said this was an error and that REMEX should have not put me on collections. I DO NOT owe any money and now my credit is RUINED. I'm so upset, not sure how to move forward, contacting a lawyer for legal advice. Report #************. Dr ****** I do not know how to remove this from my credit report.

  Business Response

  Date: 05/02/2024

  Remex is in receipt of information from you regarding the above-referenced complaint number.  Thank you for letting us know about the consumers concern.  Remex reviewed the consumers submission.  The consumer makes a number of statements that are not factual regarding contact from us.   We have contacted our client with the consumers concern and they have confirmed that there is no balance due on the account.  We have contacted the credit bureaus to remove the credit report entry.  

• Initial Complaint

  Date:03/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have no idea who they are. They have not sent me any information nor provided me with back up to what they are referring to.

  Business Response

  Date: 03/08/2024

  Remex is in receipt of information from you regarding the above-referenced complaint number.  Thank you for letting us know about the consumers concern.  Remex reviewed the consumers submission.  The consumer states that they do not know who we are.  This in an interesting statement as we had conversation with the consumer on 2/2/24 at 11:44am during which we identified ourselves, our client and the consumer acknowledged the account and affirmed it was not fully paid.   Regarding the consumers assertion that they were not sent any information, this is a false statement.  We sent notice of the delinquency to the consumer at the address they confirmed on 2/8/24. The consumer has made no request for back up.  We have now generated an itemization to the consumer.   It will show their personal balance due that is their responsibility after their insurance paid.  It will be redundant as the consumer has already had this information provide to them by our client and their insurance company.         

  Customer Answer

  Date: 03/13/2024

  
  Complaint: 21400123
  
  I am rejecting this response because: I have still not received anything in writing.  They claimed to have sent me a letter on 2/8/2024.

  I will close this out once I get back up from the vendor.  I don't pay people just because they say they received a medical bill.

  I was making payments to the original vendor, monthly.  If they are taking it over, I need the information they claimed to have sent.

  Please resend a detailed letter or email to me.

  
  
  
  
  Regards,
  
  ******************

  Business Response

  Date: 03/17/2024

  Remex is in receipt of information from you regarding the above-referenced complaint number.  Thank you for letting us know about the consumers concern.  Remex reviewed the consumers submission.  The consumer claims not to have received anything in writing.  They would not have received our second letter sent 3/8/24 as they made this statement on 3/7/24.  We have now sent the consumer correspondence on 2/8/24 and 3/8/24 to their confirmed address.   The letter of 3/8/24 contains detailed information showing the personal pay portion due our client after insurance payment.

• Initial Complaint

  Date:10/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Remex is claiming that I owe for dental services that were paid for by my insurance company. I have tried disputing their claim with no avail. I do not own any money to the dentist and I don't know why they have put derogatory information on my credit report. If you are claiming that someone owes something you need to provide proof. I believe every complaint that is on here and I see that the first thing you do is claim that the person submitting the claim is wrong however your company is the one buying debt from people so you can harass people into paying money they do not owe.

  Business Response

  Date: 10/19/2023

  Remex is in receipt of information from you regarding the above-referenced complaint number.  Thank you for letting us know about the consumers concern.  Remex reviewed the consumers submission.  As a point of information, at no point in time has the consumer contacted us to discuss or resolve this matter.  They have chosen to contact us via 3rd party intermediaries.   They claim that a 3rd party has paid their balance. We would assist the consumer in investigating the matter upon provision of the alleged third party payment details such as an Explanation of Benefits from an insurance carrier.   They have asked for correction of a credit report.  Upon proof of payment an account adjustment would be made and reported to ***********.   The consumer may contact us directly for assistance in resolving the matter in a way mutually acceptable to the consumer and our client.  

• Initial Complaint

  Date:09/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company called me stating I owe them money I have never done business with this company I asked them to send out invoice them became very disrespectful and refuse to send out bill.

  Business Response

  Date: 10/09/2023

  Remex is in receipt of information from you regarding the above-referenced complaint number.  Thank you for letting us know about the consumer’s concern.  Remex reviewed the consumer’s submission.  The consumer states their belief they not owe Remex, Inc. money.  This is a factual statement as the consumer is indebted to our client not to Remex, Inc.   The consumer purports that they requested an invoice, that they were refused, and that they were treated with disrespect.  As to the invoice request consumer has been previously been sent documentation on multiple occasions by Remex.  The have now asked for no contact with is contradiction of their request for an invoice.  They may rescind their request for no contact if they desire further contact.   It is curious that the consumer makes a statement that they were treated disrespectfully, which is in fact the opposite of the interaction with the consumer.  The consumer has had multiple conversations with Remex regarding their account, all conducted professionally.   In the consumer’s most recent conversation with Remex the consumer used foul and abusive language with our representative, not in keeping with traditional common discourse.    

  Customer Answer

  Date: 10/23/2023

  
  Complaint: ********
  
  I am rejecting this response because: I don't know who they are and have never done business with this company.
  
  
  
  Regards,
  ******* ******

  Business Response

  Date: 11/01/2023

  As outlined in our initial response, the consumer has had contact with our company on multiple occasions so would likely be aware of who we are.  Also as previously indicated, the consumer is a customer of our client and has therefore had business interactions with our client, and subsequently with us.  We invite the consumer to contact us for further assistance.   

• Initial Complaint

  Date:09/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called looking for someone that does not live here

  Business Response

  Date: 09/29/2023

  Remex is in receipt of information from you regarding the above-referenced complaint number.  Thank you for letting us know about the consumers concern.  Remex reviewed the consumers submission.  The requested adjustment was made in our records per information provided by the consumer prior to filing of this complaint.  

• Initial Complaint

  Date:08/02/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a call this morning at 8:53am from phone number ************. The person whose name I didn't catch claimed to be a debt collector for ******** Diagnostics. I asked him the name of the company he worked for and he refused to anwser. He just tried to verify my name and address. I told him I wouldn't give him any information without being told the name of the company he worked for. He abruptly disconnected the call.

  Business Response

  Date: 08/22/2023

  The consumers characterization of her contact with Remex,Inc. is inaccurate.  The consumer may contact Remex to resolve the matter in a manner mutually acceptable to the consumer and our client.