ComplaintsforRemex, Inc.

Collections Agencies

View Business profile

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

Initial Complaint
08/16/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Received a collection notice from above debt collector on 8/16/24 for an unpaid bill in the amount of $25.61 for ********* ******* ********** *** The above bill was paid on 6/12/24 and deposited by ********* on 6/24/24. The collection notice from remexpay was dated 2/12/24 almost 2 months after ********* deposited the funds, and I have copies of check showing date of check and deposit date on rear. There is no reason to have a debt collector trying to get me to pay for something that was already paid for other than trying to get extra funds fraudulently.
Business response
08/27/2024
Remex is in receipt of information from you regarding the above-referenced complaint number. Thank you for letting us know about the consumer’s concern. The consumer claims to have paid the account. We have investigated the claim with our client. They do show record of a payment to which the consumer refers, however it is applied to a different charge. Our client Nazim responded as follows: “Payment received on 06-25-2024 which is applied on DOS 04-01-2024. We have not received the payment for DOS 06-01-2023.”
The consumer may contact Remex directly to discuss the ways Remex can assist the consumer in a manner that is satisfactory to the consumer and Remex’s client. They may also contact our client directly with any account questions.
Business response
09/18/2024
Remex is in receipt of information from you regarding the above-referenced complaint number. Thank you for letting us know about the consumer’s concern. The consumer expresses a concern regarding our clients billing practices. Our client has previously responded and continues to be available to interact with the consumer regarding any of their concerns.
The consumer may contact Remex directly to discuss the ways Remex can assist the consumer in a manner that is satisfactory to the consumer and Remex’s client. They may also contact our client directly with any account questions.
Customer response
09/18/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,
******** *****
Initial Complaint
07/05/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have requested multiple times some sort of explanation of charge. They call relentlessly. When you call back for information they do not provide and are rude. I notified them that I dispute charge. They put on my credit report instead of providing documentation or putting through any dispute process. How are they allowed to function this way? Please have removed from credit.
Business response
07/26/2024
Remex is in receipt of information from you regarding the above-referenced complaint number. Thank you for letting us know about the consumers concern. Remex reviewed the consumers submission. The consumer makes an accurate statement regarding explanation of the charges as we have discussed those with the consumer thoroughly on multiple occasions. They make a series of false statements regarding contact, information provided, and professional demeanor. They ask a rhetorical question, and makes a request for removal from their credit. The consumers account was sent to our office by our client for collection in September of 2023 at which time we sent letter notification to the consumer. Subsequent to receiving the account we have had two conversations with the consumer. During the first conversation on November 8, 2023 the consumer was informed of the detail of the charges, the insurance payments and adjustments from their insurance carrier and the personal portion that remained. This being the same information provide to them by their insurance carrier and our clients prior statements. The consumer did not dispute their bill. They indicated that they were having financial hardship due to an employment layoff circumstance and declined to make payment at that time. Our second conversation with the consumer occurred on July 5, 2024 when they called us on July 5, 2024, perhaps in regard to a credit report entry. We again discussed the balance due after insurance payment. They told us they were applying for a mortgage and made threatening statements regarding legal action. They did not dispute the bill. It is unclear to as to what the consumer may dispute regarding the account, however,as they appear to indicate that they choose to do so we will make note and respond to the consumer accordingly upon conclusion of the investigation.
Initial Complaint
04/25/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company put me on COLLECTIONS from Dr ****** on ERROR! My credit dropped *********************************************************** correspondence. I checked my credit report when trying to apply for a mortgage and this is how I found out. I called Dr ****** and they said this was an error and that REMEX should have not put me on collections. I DO NOT owe any money and now my credit is RUINED. I'm so upset, not sure how to move forward, contacting a lawyer for legal advice. Report #************. Dr ****** I do not know how to remove this from my credit report.
Business response
05/02/2024
Remex is in receipt of information from you regarding the above-referenced complaint number. Thank you for letting us know about the consumers concern. Remex reviewed the consumers submission. The consumer makes a number of statements that are not factual regarding contact from us. We have contacted our client with the consumers concern and they have confirmed that there is no balance due on the account. We have contacted the credit bureaus to remove the credit report entry.
Initial Complaint
03/07/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have no idea who they are. They have not sent me any information nor provided me with back up to what they are referring to.
Business response
03/08/2024
Remex is in receipt of information from you regarding the above-referenced complaint number. Thank you for letting us know about the consumers concern. Remex reviewed the consumers submission. The consumer states that they do not know who we are. This in an interesting statement as we had conversation with the consumer on 2/2/24 at 11:44am during which we identified ourselves, our client and the consumer acknowledged the account and affirmed it was not fully paid. Regarding the consumers assertion that they were not sent any information, this is a false statement. We sent notice of the delinquency to the consumer at the address they confirmed on 2/8/24. The consumer has made no request for back up. We have now generated an itemization to the consumer. It will show their personal balance due that is their responsibility after their insurance paid. It will be redundant as the consumer has already had this information provide to them by our client and their insurance company.
Customer response
03/13/2024

Complaint: 21400123

I am rejecting this response because: I have still not received anything in writing. They claimed to have sent me a letter on 2/8/2024.
I will close this out once I get back up from the vendor. I don't pay people just because they say they received a medical bill.
I was making payments to the original vendor, monthly. If they are taking it over, I need the information they claimed to have sent.
Please resend a detailed letter or email to me.

Regards,

******************
Business response
03/17/2024
Remex is in receipt of information from you regarding the above-referenced complaint number. Thank you for letting us know about the consumers concern. Remex reviewed the consumers submission. The consumer claims not to have received anything in writing. They would not have received our second letter sent 3/8/24 as they made this statement on 3/7/24. We have now sent the consumer correspondence on 2/8/24 and 3/8/24 to their confirmed address. The letter of 3/8/24 contains detailed information showing the personal pay portion due our client after insurance payment.
Initial Complaint
10/09/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Remex is claiming that I owe for dental services that were paid for by my insurance company. I have tried disputing their claim with no avail. I do not own any money to the dentist and I don't know why they have put derogatory information on my credit report. If you are claiming that someone owes something you need to provide proof. I believe every complaint that is on here and I see that the first thing you do is claim that the person submitting the claim is wrong however your company is the one buying debt from people so you can harass people into paying money they do not owe.
Business response
10/19/2023
Remex is in receipt of information from you regarding the above-referenced complaint number. Thank you for letting us know about the consumers concern. Remex reviewed the consumers submission. As a point of information, at no point in time has the consumer contacted us to discuss or resolve this matter. They have chosen to contact us via 3rd party intermediaries. They claim that a 3rd party has paid their balance. We would assist the consumer in investigating the matter upon provision of the alleged third party payment details such as an Explanation of Benefits from an insurance carrier. They have asked for correction of a credit report. Upon proof of payment an account adjustment would be made and reported to ***********. The consumer may contact us directly for assistance in resolving the matter in a way mutually acceptable to the consumer and our client.
Initial Complaint
09/28/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company called me stating I owe them money I have never done business with this company I asked them to send out invoice them became very disrespectful and refuse to send out bill.
Business response
10/09/2023
Remex is in receipt of information from you regarding the above-referenced complaint number. Thank you for letting us know about the consumer’s concern. Remex reviewed the consumer’s submission. The consumer states their belief they not owe Remex, Inc. money. This is a factual statement as the consumer is indebted to our client not to Remex, Inc. The consumer purports that they requested an invoice, that they were refused, and that they were treated with disrespect. As to the invoice request consumer has been previously been sent documentation on multiple occasions by Remex. The have now asked for no contact with is contradiction of their request for an invoice. They may rescind their request for no contact if they desire further contact. It is curious that the consumer makes a statement that they were treated disrespectfully, which is in fact the opposite of the interaction with the consumer. The consumer has had multiple conversations with Remex regarding their account, all conducted professionally. In the consumer’s most recent conversation with Remex the consumer used foul and abusive language with our representative, not in keeping with traditional common discourse.
Customer response
10/23/2023

Complaint: ********

I am rejecting this response because: I don't know who they are and have never done business with this company.

Regards,
******* ******
Business response
11/01/2023
As outlined in our initial response, the consumer has had contact with our company on multiple occasions so would likely be aware of who we are. Also as previously indicated, the consumer is a customer of our client and has therefore had business interactions with our client, and subsequently with us. We invite the consumer to contact us for further assistance.
Initial Complaint
09/27/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Called looking for someone that does not live here
Business response
09/29/2023
Remex is in receipt of information from you regarding the above-referenced complaint number. Thank you for letting us know about the consumers concern. Remex reviewed the consumers submission. The requested adjustment was made in our records per information provided by the consumer prior to filing of this complaint.
Initial Complaint
08/02/2023
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I got a call this morning at 8:53am from phone number ************. The person whose name I didn't catch claimed to be a debt collector for ******** Diagnostics. I asked him the name of the company he worked for and he refused to anwser. He just tried to verify my name and address. I told him I wouldn't give him any information without being told the name of the company he worked for. He abruptly disconnected the call.
Business response
08/22/2023
The consumers characterization of her contact with Remex,Inc. is inaccurate. The consumer may contact Remex to resolve the matter in a manner mutually acceptable to the consumer and our client.
Initial Complaint
07/17/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am writing in response to correspondence I received from you bearing the date July 5,2023 regarding an alleged account with an alleged reference number of 3063646.First, your information is incorrect and therefore, I as the consumer dispute this debt and demand that you, the debt collector, provide validation under this section of the Fair Debt Collection Practices Act. This is not my debt, and the amount is wrong. I am requesting validation of this alleged debt. If you do not provide full validation of this alleged debt, I will have no choice but to file suit against Remex for violations of the Fair Credit Reporting Act.Next, this shall serve as your one and only written notice that you do not have my consent to communicate with me, the consumer, in connection with the collection of any debt at any time. There is no convenient time for you to call me. Further, I am not allowed to receive phone calls at work. If you call me at home or at work, I will have no choice but to file suit against Remex for violating the Fair Debt Collection Practices Act.Thank you for your time and attention to this matter
Business response
07/20/2023
We are in receipt of the Customers Statement of the Problem you have passed on from the consumer.
Customer response
07/20/2023

Complaint: 20333600

I am rejecting this response because: this does not constitute validation of the alleged debt. Remex has failed to comply with the law thus far.

Regards,

*****************************
Business response
08/04/2023
We are in receipt of the Response you have passed on from the consumer.
Customer response
08/07/2023

Complaint: 20333600

I am rejecting this response because: they have not validated the debt nor have they assured me that they will not contact me via telephone. Since you chose not to validate, be advised that if you make any further attempts to collect on this alleged "debt," I will have no choice but to *** you in Federal Court.

Regards,

*****************************
Business response
08/22/2023
We are in receipt of the response you have passed on from the consumer.
Customer response
08/23/2023

Complaint: 20333600

I am rejecting this response because: this does not validate the alleged debt as the Fair Debt Collection Practices Act. Accordingly, you will cease collection efforts until such time as you validate the alleged debt, or I will file suit against you.

Regards,

*****************************
Business response
09/07/2023
We are in receipt of the Response you have passed on from the consumer.
Business response
09/14/2023
We are in receipt of the Response you have passed on from the consumer.
Business response
09/20/2023
Thank you for letting us know of the consumers concern. Remex has reviewed the complaint.   Regulatory guidelines inform our responses to BBB communications. In this particular complaint the consumer is asking for communication in conflict with the indication that they require discontinuance of communication. The consumer has presented to the BBB a complaint that is substantively replication of a letter sent to Remex, Inc. The consumer expresses a statement with no context alleging information is incorrect, a validation request, and a request to cease communication. The desire to have communication cease is in direct conflict with a request to receive communication regarding validation of the debt; and the consumer continues to communicate. Remex,Inc. is interested in assisting the consumer and our client. The consumer may give permission to receive validation of the debt in order to assist with resolution of the matter.
Initial Complaint
02/17/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On August 1, 2019, REMEX *** charged me an amount of $262. I dont know REMEX *** and I have no contract with them.
Business response
03/02/2023
Remex is in receipt of information from you regarding the above referenced complaint number, our account number *******. Thank you for passing on it on. As a point of information the consumer is not a client of ours, they are communicating regarding a collection account. We have reviewed the information provided which appears not to be a complaint but a request. The consumer desires Correction to a credit report. We have investigated the matter which is related to an account placed for collection by our client on 11/24/21. The information on the credit report is accurate and reflects a balance due after insurance payment. We sent correspondence to them on 8/02/19 and a telephone message lwas eft for them on 8/27/19. The consumer may contact us at ************ for a resolution that is satisfactory to them and our client.
Customer response
03/02/2023

Complaint: 19423044

I am rejecting this response because:I dont know Remex and I have not signed any contract with Remex.
Remex havent offered me any services nor goods. I dont owe them. if Remex have any proof of me having any contract with them, they should kindly provide it. I dont owe them and they should kindly erase my name from their files and all the credit bureaux. Thank you.

Regards,

**********************************

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

Cookies on BBB.org

ComplaintsforRemex, Inc.

Need to file a complaint?

Complaint Details

Showing all complaints

Business response

Business response

Customer response

Business response

Business response

Business response

Customer response

Business response

Business response

Business response

Customer response

Business response

Business response

Business response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Business response

Business response

Business response

Customer response

BBB Rating & Accreditation

Contact Information

Customer Complaints Summary