ComplaintsforGalanz Americas LTD. CO
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Complaint Details
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Initial Complaint
03/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased my refrigerator in Nov of 2023 at ******** Galanz will not service my no cold refrigerator with out a receipt . As it has not been working since last night . I explained to them I am working and cannot get a receipt till tomorrow so not my refrigerator will be dead for two days. I also explained to them that the model and serial number shows them when the unit was manufactured as I worked for Maytag for years and if a customer has no cold refrigerator you sent a technicians out to repair it . they refused till I get a receipt from coscto show a date of purchase. the serial number shows the year it was made 2023 . This is poor customer service from this ********************** refusing a customer to fix their machine that has a 2yr warranty without a receiptInitial Complaint
03/05/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a refrigerator from this company to hold us over after moving into a new home. A month after having the item, it stopped keeping food cold/cool in the refrigerator part and over froze in the freezer. All attempts that was offered via their website didn’t work. I contacted the company on January 24th, 2024 about the issue and provided what was asked to see if they would replace or issue a refund. Per an email from them on February 2nd 2024, I would be issued a refund for the price of the item. The email stated that in 21days, or by March 5th, 2024, I would receive a check via postal mail. Today, I called to inquire about where it was because it wasn’t received, and I was told that there may be a problem with the courier but that I would have to wait another 24-48hours just for them to get information from the refund department. I am upset that 1. What I spent money on was defective and could have cause a health issue for either myself or my husband. 2. I’ve had to call to get updated information because they failed to send emails or call unless I contacted them first.Initial Complaint
03/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Galanz Refrigerator doesn't function, the freezer stops working since at least February. Galanz 3.1 Cu ft Two Door Mini Fridge, Black, New Actual Color: Black $157.00/ea Qty 1Initial Complaint
02/23/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I purchased a Haier/Galanz mini refrigerator July 2023. It was missing a long silver washer that stabilizes the refrigerator from rocking. I requested they send me the washer for the unit & they had me jump through hoops for the request: picture of receipt, plug, serial #, bottom of the refrigerator, entire refrigerator…I sent the info late July 2023 & followed up several times reveiving a response today they won’t provide the washer it’s not availableInitial Complaint
02/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchase was made July 4, 2022 Amount: 1,072.49 We were in the middle of remodeling our home. Once we installed the stove, we kept smelling gas. We called pge to make sure it was not our line they could not find anything then we called the plumber to check the gas line and he stated that the leak was coming from the componets inside the stove. We reached out to Glanz warranty department on February 27, 2023 and they send a ticket for repair, a very long story short, they had no one in the area to send out to repair the stove and offered us a refund....We are now February 2024 and after SO Many excuses, I have not received my refund. The excuse I am given every time I call or email is that the Billing Department was having issues (that they can not disclose) and that they have to reach them for updates!.. They also tell me a check is in the mail and that we need to give it 7-14 days for receipt. I have spoken to many supervisors and I get the same excuses. I did receive a check for $193 which I have not cashed because it was the wrong amount and I have informed Glanz about this but they have told me the difference will be mailed... I do not even know what to do or whom I can reach to get my money back.Initial Complaint
02/19/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On 09/20/23, I ordered two GLAP04WEEC10A Air Purifiers (with extended warranties) from *********** When Unit #1 was plugged in, it worked as expected. Unit #2 was plugged in on 1/9/24 and approximately every 5 minutes, all three blue lights on the front of the unit flashes and beeps exactly 5 times. I sent an email concerning this to Galanz on 01/12, 01/20, and 1/25/24. On 1/30/24, they asked for a picture of a 'code' between 3 prongs (these portable units DO NOT HAVE 3 PRONGS). I explained this and sent a picture of the unit and to date I still haven't received ANY responseInitial Complaint
02/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Our Galanz refrigerator broke last May. For months we were told to wait for a replacement part, but in August, 2023 we got the message: "we can not replace it. However, we can offer you a complete refund." Since then I emailed Galanz 10 times, but still no refund. Horrible company!Initial Complaint
02/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I received an ice machine as a gift. It broke while under warranty. On 7/31/23 I sent all necessary pictures to the company. On 8/1/23 I was told there were no replacements available and Id receive a refund. On 8/2/23 they told me Id have a check by 9/1/23. Since then, weve exchanged several emails with no explanation except that its delayed. I get the same rehearsed customer service responses over and over with no real answers. I just want a replacement or refund to replace the ice machine.Initial Complaint
01/31/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Brand new fridge not working. Contacted Galanz 12 times with emails and phone calls. They either hang up on me or they say they didn't get the email with the information they asked for. This has been going on for almost two months. I know they received the information ** I get a reply saying they have a ticket open. Well they have opened 3 now and still no resolution.Initial Complaint
12/28/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I bought a galanz dishwasher. Within the year warranty two parts were coming apart. I contacted galanz more than 6 times. They promised everytime to send me the products and still haven'tto this day. This is a disgrace of a company. I will never buy a product from this company ever again and anyone reading it should take my advice. I could attach a novel of conversations but I'm going to only attach some emails so you all get the point.
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Customer Complaints Summary
213 total complaints in the last 3 years.
72 complaints closed in the last 12 months.