Complaints

This profile includes complaints for ADP, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ADP, Inc.

  1 ADP Blvd Roseland, NJ 07068-1728

  
• 

  ADP

  2 Huntington Quadrangle South O 1 Melville, NY 11747-4503

• 

  Automatic Data Processing

  18702 North Creek Pkwy Ste 100 Bothell, WA 98011-8019

• 

  Automatic Data Processing

  20700 44th Ave W Ste 600 Lynnwood, WA 98036-7743

• 

  Automatic Data Processing

  9310 Tech Center Dr Ste 170 Sacramento, CA 95826-2578

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had four new cards in the last 6 months and they've all been compromised. I recently got a new card two months ago and I haven't changed any of my spending habits and someone got my card details and charged a purchase on my card again.

• Initial Complaint

  Date:04/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a representative of ******** ************. We had an ADP Workforce account with ADP for payroll processing for numerous years. On 01/08/25, we terminated our account with ADP as we wanted to utilize another payroll processing service. ADP offered us "extended access", which would cost $300/month, which would allow us access to our payroll data history, which we declined. On 3/6/25, I called ADP to subscribe for the extended access. On 3/7/25, an ADP representative informed us that the ADP Termination Team has purged our data. Here is a letter from APD on 3/11/25: Re: *** **: *-*********** Dear ... I am reaching out regarding your request for Data History Termed Services Extended Access. Since you have already lost access to your account, we can't restore access to your account. Your account was terminated on 01/08/25 and you had 30 days from termination date to request Data History Termed Services extended access. Since the request for access was made on 03/07/2025 the access has already been lost. Sorry for the inconvenience. Client Services I have contacted ADP Clients Services and Elite Business Team, see email attachment, to get this matter resolved. Additionally, ADP is still randomly charging us without our authorization even though their representatives have not been able to assist and often times could not even pull up our account in their system. Here are the charges: 04/11/2025 11:29 AM (ET) PREAUTHORIZED ACH DEBIT ADP PAYROLL FEES/ADP FEES $778.50 03/14/2025 ************** PREAUTHORIZED ACH DEBIT ADP PAYROLL FEES/ADP FEES ************ ***************** CONS $260.00 I want our data restored and I want ADP to refund ******** ************ on the erroneous charges. Company Code with ADP: ******* Case # with ADP: **: *************

  

  Business Response

  Date: 04/21/2025

  At ADP, we take pride in our commitment to exceptional customer service. We value you as our client and sincerely apologize for any inconvenience you may have experienced.  Upon receiving BBB Complaint ID ********, we promptly reviewed Service Request number *-***********. Bernice, who handled the request, provided the available records for 2024 to include ** **** *** Employer’s Quarterly Tax Return, 2024 W2 and Earnings Summary, 2024 **** 125 Deductions 1-4, W3 and 940. However, we regret to inform you that the 2024 worker compensation records are unavailable, as your service contract with ADP ended on January 08th,2025. 
  
  We appreciate your patience while we investigated the charges that your company inquired from ADP. I am glad we were able to provide you with the invoices that corresponded to each of your inquiries.  At ADP, we value our clients and aim to collaborate in good faith to achieve the best possible resolution for all parties involved.
  
  

  Customer Answer

  Date: 04/22/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hey, a few years ago my employer insisted that they could only pay me with a Wisely Card, so I got the card. It was super annoying. I didn't ever get access to the online banking stuff for it and my employer was really unhelpful. However, I have since quit that job. At the time that I quit, my employer said the account would automatically close. However I have been getting emails about it since.Recently, I've been really wanting to cancel my account. I don't have the card anymore. I shredded it (for personal security reasons I don't like to have that stuff hanging around). I didn't want the account to begin with. It's kind of questionable whether or not I ever agreed to actually open it. Problem is... I can't find a way to contact them. There are phone numbers on the website and ONLY phone numbers. I'm partially deaf. I tried to call and it was just... gibberish. I couldn't understand a word. The phone captioning service I use, Innocaption, doesn't work with the numbers they provided. I have no idea why. I tried responding to the emails that they send about my account (which I think may have been hacked, but I have no way to check).I have no way to contact this company to close this stupid ************************* feels really dangerous to just have this account I can't close or access just... out there. So I need to get rid of it, but... nope. Nada. Nothing. I can provide ID and prove that it's me, but I need a way to communicate to customer *************************, also I think I was underage in my state when I signed up for this account. Age of majority in my state is not the same as Federal and my employer would only pay me if I did it this way... So my consent to this account being opened is kind of questionable. So I kind of I want to inform Wisely of this so that they can do due diligence when dealing with my former employer going forward.

  

  Business Response

  Date: 04/10/2025

  Thank you for raising your concerns. Our records indicate that your employer enrolled you for a Wisely account on June 21, 2022, requiring their input of your personal information into our system, and you accepted the terms and conditions of the cardholder agreement this same day. Please be advised that the employer is responsible for informing you of the payroll methods available to you prior to you selecting to be paid on a pay card. The employer is also responsible for obtaining any employee consent if required by state law.Records show the initial payroll load posted to your account on June *******, and the last transaction posted to the account on November 26, 2024.
  Upon receipt of your complaint, on April 8, 2025, at your request, your account was cancelled and a closure check for the remaining account balance of $1.36 was sent to the address listed on your complaint. Additionally,the email address listed on your complaint has been removed from our system to prevent future emails from being sent to you. Thank you for allowing us to resolve this matter for you.

  Customer Answer

  Date: 04/17/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I greatly appreciate your help with this. I personally suggest ensuring there is more methods for people with disabilities to reach you in the future. That's not a demand or anything -- just genuine constructive feedback. 

  I am so sorry that this was the only way I could reach you and appreciate your quick response.
  
  Regards,
  
  ****** *******

• Initial Complaint

  Date:04/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a total scam!! Do not do business with them! They do not know what theyre doing. Im a new business owner so I decided to get ADP to help me with my payroll services to make sure I dont get into any serious issues with try IRS and they totally screwed my entire payrolll. They entered all my information incorrect. They didnt file the taxes and I have now been sent to collections. false advertisement that they say will handle everything and if they file incorrectly they will take care of the fees. They are liars and scammers. They avoid talking to you or fixing the issues. Everytime I call the supervisor avoid talking to me they will put me on hold for over 2 hours to the point I no longer have time to wait. If it was up to them they would keep me on hold 24hrs just to avoid talking to me. STAY FAR AWAY FROM THIS COMPANY. And they keep increasing the prices on their payroll services without my permission. They enroll me in services I never agreed to getting. ******* my payroll services guy that got me to signed did the typical scam work where he lies and promises and does false advertising. This company is going to be sued really bad one day with all fhe false advertising they do

  

  Business Response

  Date: 04/14/2025

  In response to Complaint ID ********  filed by Ms. ***** *********/4171 E ************:   ADP prides itself on its customer ********************** and strives to provide our clients with exceptional service at every opportunity. We were sorry to hear that Ms. ********** experience was less than stellar as we value our clients and try to work with them in good faith to provide the best possible resolution of any issues. We have confirmed that Lucky Princess and ****** on our Service team have been actively working and are still in the process of working with ************ in an effort to resolve the matter amicably. ****** has a commitment for a follow up with the Ms. ********* tomorrow and will continue to work with her for resolution.
  We thank the Better Business Bureau for providing us the opportunity to work with our client to clarify and resolve this matter.

• Initial Complaint

  Date:04/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My debit card is issue through them and I did everything they asked me to do. My account was hacked by fraud to the tune of $503 and the only have me back $15.59. I listed all the charges and they never said another word about the other money and stated the case was closed. They said if I wanted to know how they came to that conclusion to to send this form in which I did and I didnt hear a word back from them. When I try calling the gentleman just yells at me and hangs up. That is all the money I have and I really need my money. I even tried to do an online police report with LAPD but it wouldnt let me finish the report. I dont know what else to do. Wisely needs to give me back my money it says it is insured with the *****

  

  Business Response

  Date: 04/09/2025

  Thank you for raising your concerns. Per our conversation on April 7, 2025, our records indicate you called on January 28, 2025, to initiate a dispute claim for six transactions totaling $505.59. Due to the reported unauthorized charges made to your account, the card was locked to prevent any further unauthorized activity from posting and a replacement card was processed. Records show the card was received and activated on February ******. To assist us in resolving your claim, at the time of claim initiation,you were informed of the written confirmation requirements, and we requested you provide a signed Statement of Fraud form which was mailed to your address on file. However, as of the date of this response, we have not received your written confirmation of error. Our investigation began immediately after the transactions were reported.
  
  On January 29, 2025, and January 30, 2025, we sent communication to the address on file advising of the merchant credits that posted to the account on January 28, 2025, and January 30, 2025, respectively,totaling $255.00, thereby reducing the dispute claim total to $250.59. On February 3, 2025, we sent communication to the address on file, advising of one transaction totaling $0.59 that never posted to your account, so you were not charged. Based on this, the dispute claim total was reduced to $250.00. On February 10, 2025, our investigation finalized for the remaining disputed total of $250.00, determining that no error occurred, and a resolution letter was sent to you.
  
  Upon receipt of this complaint, your claim was re-reviewed and due to re-evaluation, the claim was granted in your favor, so your account was credited for $250.00 on April 1, 2025, and a resolution letter was sent to you. In terms of the concerns in your complaint regarding the dispute process,you are encouraged to review your Cardholder Agreement under the Right to Dispute Errors section. Please also note that we reviewed the calls related to your dispute claim handling and confirmed that the agents followed the appropriate protocols and advised you of the correct process. We thank you for allowing us the opportunity to resolve this matter for you.  

• Initial Complaint

  Date:03/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a global leader in space exploration, physics, and women's empowerment. I am filing a complaint regarding the unacceptable treatment I received from ADP. It was fundamentally not to my standard, and I felt very disappointed. My valuable time was wasted.I am writing to formally request a waiver of the fees that were incorrectly billed to me (without my consent), even after I had closed my account with ADP Run. I had to email and call in 5+ times to terminate my account. After several phone calls and long explanations, some fees were appropriately waived, but my account was not closed, and accrued additional fees without my consent. New fees kept being charged to my account. Each time I called ADP, I was assured that the account was closed and that no more fees would be charged; however, more fees were charged, and customer ********************** agents wasted my valuable time with cases and ************** a woman, I do not feel emotionally safe to continuously be told that my account is closed, while it has been accruing fees that I did not consent to. Please refund all the fees, immediately, and close my account, immediately, to prevent any further fees.Sincerely,Anya

  

  Business Response

  Date: 04/08/2025

  ADP prides itself on its customer ********************** and strives to provide our clients with exceptional service at every opportunity. We were sorry to hear that **** ******, the owner of Art of *********** experienced less than stellar service as we value our clients and try to work with them in good faith to provide the best possible resolution of any issues. 
   
  On Wednesday 4/2/2025, in response to this complaint, ********, a member of our Loyalty team, connected with **** ****** to review her concerns.  During this call, ******** reviewed the requested amendment, missing tax identification fees, and the monthly maintenance fees for paused clients.  Following this review, an agreed upon resolution regarding the monthly maintenance fee was mutually agreed too since the client is no longer active with ADP.  ******** provided her direct contact information should the client require any further assistance with this matter.    
   
  We thank the Better Business Bureau for providing us the opportunity to resolve this matter for our client. 

• Initial Complaint

  Date:03/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The problem is as follows I have wisely debit card.i made a purchase on March ****** for *****.And wisely/adp took ***** on March ******.And would not refund me back the difference of 2.92 that am due as refund.I would like my refund.

  

  Business Response

  Date: 04/01/2025

  Thank you for raising your concerns. Per our conversation on March 26, 2025, our records indicate you called on March 4, 2025, to initiate a non-fraud claim for one transaction totaling $44.60. To assist us in resolving your claim, at the time of claim initiation, you were informed of the written confirmation requirements, and we requested you provide a signed Statement of Dispute form which was mailed to your address on file. Records show your written confirmation of error was received via mail on March 21, 2025, past the ten business-day timeframe. Our investigation began immediately after the transaction was reported, and on March 17, 2025, the claim finalized,determining that no error had occurred, and a resolution letter was sent to you.
  
  Upon receipt of your complaint, on March 26, 2025, your dispute claim was re-opened while we continue to work closely with the merchant to reach a resolution. Communication to notify you of this was mailed to your address on file. In terms of the concerns in your complaint regarding the dispute process, you are encouraged to review your Cardholder Agreement under the Right to Dispute Errors section. Should you have any further questions,please feel free to call our dispute department call center 24/7 at ************.Thank you for allowing us to provide clarity into the matter.
  

  Customer Answer

  Date: 04/01/2025

  
  Complaint: 23107014
  
  I am rejecting this response because:
  I sent wisley the appeal. I am due 2.92 refund from the transaction on 3/4/25 that simplemobile charged me ***** and wisely gave them *****. I would like my 2.92 refunded back on my debit card wisely.

  
  
  Regards,
  
  ******* ****

  

  Business Response

  Date: 04/03/2025

  Thank you for re-raising your concerns. Per our conversation on April 3, 2025, upon receipt of this rebuttal, your claim was re-reviewed and based on re-evaluation, the claim was granted in your favor, so your account was credited for $44.60 on April 2, 2025, and a resolution letter was mailed to your address on file. We thank you for allowing us the opportunity to resolve this matter for you. 
  

  Customer Answer

  Date: 04/04/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******* ****

• Initial Complaint

  Date:03/20/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally address the ongoing delay in the rollover of my retirement funds. I initially submitted the required documentation to ADP on January 14th. While there were some errors in my initial submission, I promptly corrected them and resubmitted the paperwork. After review, I was assured that everything was in order and that my funds would be transferred within 3–5 business days. It has now been over two months, and I am still waiting. Each time I call ADP at ************, I am repeatedly told that my funds will arrive within three business days—yet this has not happened. At this point, I no longer believe these assurances and suspect malfeasance in the handling of my rollover. This is my final attempt to resolve this directly. If my funds are not received by Monday, March 24th, as stated by multiple ADP representatives, I will be seeking legal action and exploring options to transfer my funds to a more reliable institution. I expect immediate written confirmation of the transfer’s status and a firm resolution to this matter. Sincerely, ***** ******* ************ ************************

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ADP has not taken the proper amount of taxes from my payroll week over week which has caused an underlayment of taxes for the third year in a row now with my current 2024 taxes just being filed.Ive complained and opened a formal case with them to address and request a fiscal analysis.They continue to ignore calls emails and request.

  

  Business Response

  Date: 03/28/2025

  ADP prides itself on its customer ********************** and strives to provide our clients with exceptional service at every opportunity.
  We called and left multiple messages with ******. The calls were not returned. Regardless, ADP is not authorized to make payroll changes for the employees of our clients without our clients participation. ****** should address her concerns to her employers Payroll or H.R. leaders. We would be happy to partner with the authorized ADP contacts for her company to address concerns. They should know who to contact at ADP for support.
  We thank the Better Business Bureau for providing us the opportunity to address this matter. 

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ADP onboarded me (I did not onboard myself) and entered the incorrect state tax ID for my company. For 3 quarters the quarterlies were refused and I kept getting penalty and non fiing notices. After 4 months on the phone back and forth with ADP, FINALLY someone recognized the wrong tax ID was being used and it was why the quarterlies were rejected. NOT ONCE in the entire 4 months did ADP attempt to contact me- I only found out the penalites through tax notices and then when I uploaded to ADP, they had no answers. I am owed over $1100.00 in penalties to which after 6 months I have yet to see.

  

  Business Response

  Date: 03/26/2025

  ADP prides itself on its customer ********************** and strives to provide its clients with exceptional service at every opportunity. We are sorry to hear that our clients experience was less than exceptional. We value our clients and try to collaborate with them in good faith to provide the best possible resolution of any issues.
  
  In response to Complaint ID ******** on March 19th,2025, *******, an ADP Client Retention Specialist was assigned to the case for ****** Robinsons account to provide a resolution. The account was thoroughly researched, and a resolution plan was worked on by ******* in tandem with ******. 
  
  At this time, the task is being resolved in partnership with ******
  
  We thank the Better Business Bureau or ************************************ for the opportunity to follow up with the client on this matter.
  Please let us know if you have any questions or concerns regarding the response.