Complaints

This profile includes complaints for ADP, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ADP, Inc.

  1 ADP Blvd Roseland, NJ 07068-1728

  
• 

  ADP

  330 E Kilbourn Ave Milwaukee, WI 53202-3170

• 

  ADP

  1 Penn Plz Fl 23 New York, NY 10119-2399

• 

  ADP

  2 Huntington Quadrangle South O 1 Melville, NY 11747-4503

• 

  ADP, Inc.

  42400 Grand River Ave Ste 200 Novi, MI 48375-2573

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired ADP to help my business with payroll. I clearly explained my needs and they proceeded to open and close my accounts and then I ended up with 2 extra accounts I didn't open. Finally, I closed the account and after they proceeded to run payroll three times in one day and charge me nonsufficient fund fees for a closed account. IThey sent me to collections and I have been repeatedly trying to resolve this with ADP and they continue to hang up on me. I don't not feel I owe them anything and that they should take their claim out of collections. They repeatedly hang up on me.

  

  Business Response

  Date: 03/19/2025

  In response to Complaint ID ********  filed by Mr. ****** *****/A ****************:  ADP prides itself on its customer ********************** and strives to provide our clients with exceptional service at every opportunity. We have confirmed that ***** on our Service team has worked with Mr. ***** and resolved this matter amicably.
  
  We thank the Better Business Bureau for providing us the opportunity to work with our client to clarify and resolve this matter.

• Initial Complaint

  Date:03/10/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Customer support is impossible to find as an employee for a business that formerly used ADP. There is only an automated customer ********************** line. This becomes an issue when trying to log in-- at the time of employment, I was not required to set up a 2FA account with a mobile number. This makes login impossible as you need to input a mobile number on a profile you can't access! The automated help line only looped back to giving me a login link, and told me to contact payroll from my past employer-- also impossible because my past employers switched from using ADP to another payroll. Had I not looked online to several complaints from similar people not being access to their W-2, I wouldn't have been able to find a solution on the app. (Because only the app allowed me to login? What the heck?)Why couldn't I talk to a person? What makes customer ********************** for a PAYROLL company so cloistered they can't even provide a general support email? Terrible business practice!

  

  Business Response

  Date: 03/20/2025

  This is in response to the complaint filed by **** S, an employee of ****************; ADP maintains the relationship with our clients while the client maintains the relationship with their employees.  ADPs solutions and services are provided to employer organizations for their business purposes. Our clients are responsible for the use of services within their organization, including supporting end user needs, including former and current employees.  
  
  In response to the Complaint ID ********, ********************** has reached out to the Executive contacts of her prior employer to help. We thank the Better Business Bureau for providing us the opportunity to address this matter for our clients employee.

  Customer Answer

  Date: 03/20/2025

  
  Complaint: 23046371
  
  I am rejecting this response because:
  
  I am not referring to the arboretum. I am referring to another employer that has since terminated their use of ADP-- High Gate Hotels.

  My complaint stands in point-- there is the barest attempt at customer **********************, and if automated phonecalls with preset limited options that tell me to "call my employer again" (even if they don't use ADP anymore!) constitutes customer **********************, I think your entire company needs a training overhaul.
  
  Regards,
  
  **** S

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ADP website login endlessly loop, I can't even see my homepage dashboard after login correctly with username/password. Called their service and they refused to help. I googled this problem and it was apparently a common issue and they refused to help.

  

  Business Response

  Date: 03/19/2025

  ADP prides itself on its customer ********************** and strives to provide exceptional service at every opportunity.
  
  Mr. ** is an employee of one of our Employment Tax clients, ****************************************************************. ADPs relationship is with our Employment Tax client, not the individual employee. As such, any issues related to the clients employees are handled by the client (with our assistance, as needed). 
  
  It is our understanding that Mr. ** misunderstood the role of ADP and requested assistance from us on a self-service site used by his employer. He should have been working with his employer. 
  
  On March 17, 2025, we contacted our client to inform them of the situation and requested that they work directly with their employee to address this situation. The clients payroll representative assured us they would reach out to their employee.
  
  We thank the Better Business Bureau for providing us the opportunity to address this matter.

• Initial Complaint

  Date:03/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The wisley card.. I filed a dispute and they are telling me I have to wait to possibly June? For a refund a transaction I didn't even charge. For the fitnessboss app.? I don't even know who this is the phone number is ************..? I want my money back. I never ordered gym membership. I don't even live in the 705 area code area. So I have no clue how you can think I'm lying. Also. How are all your **** in *****? I don't feel it's safe having our America information over seas like this. If they can give me my money it would be nice.

  

  Business Response

  Date: 03/18/2025

  Thank you for raising your concerns. Unfortunately, we were unable to speak to you directly by phone or leave a voice message regarding the details of your complaint. Our records indicate you called on March 8, 2025, to initiate a fraud claim for one transaction totaling $19.99. Due to the reported unauthorized charge made to your account, the card was locked to prevent any further unauthorized activity from posting and a replacement card was processed; however, records show the card has not yet been received. At the time of claim initiation, you were informed of the written confirmation requirements, and we requested you provide a signed Statement of Fraud form which was mailed to your address on file. However, as of the date of this response, we have not received your written confirmation of error. Our investigation began immediately after the transaction was reported.
  
  Upon receipt of your complaint, we reviewed your account,confirming that a merchant credit for $19.99 posted to your account on March ******, thereby making you whole, and a letter was sent to notify you of this on March 11, 2025. In terms of the concerns in your complaint regarding the dispute process, you are encouraged to review your Cardholder Agreement under the Right to Dispute Errors section.  We thank you for allowing us the opportunity to resolve this matter for you.

  Customer Answer

  Date: 03/19/2025

  
  Complaint: 23041703
  
  I am rejecting this response because: 

  I don't know what letter I'm expected to sign?  As I don't recall getting one. 

  Can you let me know what this is..

  
  
  
  
  Regards,
  
  ******** ******

  

  Business Response

  Date: 03/21/2025

  At this time, the forms are no longer necessary since your account was provided a merchant credit for $19.99 from FITNESSBOOSTAPP *********** UTUS, on March 9, 2025, resulting in resolution of the issue. We thank you for allowing us the opportunity to resolve this matter for you.

• Initial Complaint

  Date:03/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Case ************C account ending in 9768 I understand it's my fault for not reporting my Wisley card Lost/Stolen. I have not had a physical card in months and have only been using apple/******/******* pay as I prolonged replacing, not wanting to cancel the card and wait 7-10 days for a new. On 01/07/25 my card was charged $240 by One Finance NY. I quickly called the institution advising of the charge, attempting to resolve. I provided all of my information and One Finance was not able to locate an account/profile for me. One Finance told me to call and dispute with my bank. I called Wisely as soon as the pending charge charged on 01/08/25 to dispute. As a result, I received a denial letter stating record analysis indicates that no fraud has occurred as investigation results match information on file. I have never dealt with this institution, no knowledge of its existence. I sent a letter to ADP Compliance Solutions *************************************************************************************** as I know there is no evidence to support denying my claim. I have not heard back. When I filed the dispute claim, I confirmed this was a card transaction with the representative. I was then assured that someone had my card. Since February of 2025, I decided to take this as a loss, but $240 is a lot of money to lose out on. I am currently unemployed and need my money. Please do the right thing and truly investigate, returning my funds to me.

  

  Business Response

  Date: 03/18/2025

  Thank you for raising your concerns. Unfortunately, we were unable to speak to you directly by phone or leave a voice message regarding the details of your complaint. Our records indicate you called on January 8, 2025,to initiate a fraud claim for one transaction totaling $240.00. Due to the reported unauthorized charge made to your account, the card was locked to prevent any further unauthorized activity from posting and a replacement card was processed. Records show the card was received and activated on January *******. To assist us in resolving your claim, at the time of claim initiation, we requested a signed Statement of Fraud form from you, which was sent to your address on file. Records show a written statement of fraud was received via email on January 14, 2025. Our investigation began immediately after the transaction was reported, and on January 21, 2025, the claim finalized,determining that no error had occurred, and a resolution letter was sent to you.
  
  Upon receipt of this complaint, your claim was re-reviewed and due to re-evaluation, the claim was granted in your favor, so your account was credited for $240.00 on March 11, 2025, and a resolution letter was sent to you. In terms of the concerns in your complaint regarding the dispute process,you are encouraged to review your Cardholder Agreement under the Right to Dispute Errors section. We thank you for allowing us the opportunity to resolve this matter for you.
  

• Initial Complaint

  Date:03/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a business and ADP handles my payroll. ADP provided me with incorrect W2s for 2024. Since February 5, 2025 I have been attempting to obtain corrected W2s for my employees and ADP has yet to do so. ADP has apologized numerous times and has constantly advised me that I would be receiving the corrected W2s multiple times but after 6 weeks of empty promises I have received nothing. Every time the deadline comes they do not provide me with the corrected W2s and provide me with another excuse and date that I will be receiving same. The W2s are now 6 weeks past due to my employees and last week ADP stop responding to my inquiries. Their errors have now put my business 6 weeks past the legal deadline to provide my employees with their tax documents. ADP's actions are illegal and putting me in a position where their actions are putting me in an illegal situation

  

  Business Response

  Date: 03/14/2025

  ADP prides itself on its customer ********************** and strives to provide our clients with exceptional service at every opportunity. We were sorry to hear that ******* ***** experience was less than stellar as we value our clients and try to collaborate with them in good faith to provide the best possible resolution of any issues.
  
  Upon receipt of Complaint ID ******** on March 10th, 2025, ****** - ADP Client Retention Specialist, was assigned to the case for ******* ****** account to provide a resolution. While researching the account to gather a better understanding of what transpired, ****** was able to connect with *******. ****** connected with ******* on 03/10/2025 and went over his research and identified the cause of the issue. ****** was able to provide resolution, and ******* is satisfied with the outcome.
  
  We thank the Better Business Bureau for the opportunity to follow up with the client on this matter.

• Initial Complaint

  Date:03/06/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ADP Payroll has not paid December 2024 Remittance for a Quebec based employee. I found out only by seeing the return in my business banking account. They are not able to pay the amount and have told me that I need to pay it myself. They will not have a manager contact me and I need to send a cheque **** to Revenue ******. Im currently being charged interest and penalties due to their negligence and not contacting me. I will file several complaints with other agencies and take them to court if necessary for the penalties on the late payments.

  

  Business Response

  Date: 03/17/2025

  Upon receipt of this complaint, ******** P, a dedicated resource with our Client Service team, was assigned to research and follow up with our client. ******** connected with our client, ****, and his bookkeeper Ahmen from ***************** to review the clients questions and concerns for the 2024 taxes and filings.  It was noted that due to a missing BN number these funds were returned to the client directly.  In addition, ******** confirmed that 2025 is set up and processing as expected.  At this time, **** will handle the 2024 issue internally and will reach out to ******** should he have any additional questions.  At this time ADP considered this matter resolved.  
  
  We appreciate the opportunity to work with our client to resolve this matter.

• Initial Complaint

  Date:03/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was notified by mail that my account was going to be moved because of I no longer was employed at **********************. I performed all of the steps outlined in the notification to retrieve my funds. However the mobile app and website failed to work on several different devices for over 2 months. I checked and tried to close out my 401k being held by adp every week and sometimes 3 times a week. Adp does not offer live assistance to the employee which has further hindered and complicated the dispersal of my funds. Because of their failure to have their products and services actually work I have suffered a loss of funds in my retirement account. The account has been moved to another institution of their choosing at my cost without my consent and I was unable to contact anyone because of their no live services policy to the employee. I see this as an egregious and downright dishonest business practice. I want all of my hard earned money back that was in the account including any and all fees that have been paid by me or my retirement account to move it from adp to inspira. I am being punished and robbed by a company that has improperly operating products and services and I will not tolerate it.

  

  Business Response

  Date: 03/13/2025

  ADP prides itself on its customer ********************** and strives to provide our clients with exceptional service at every opportunity. We were sorry to hear that Mr. ****** experience was less than stellar as we value our clients and try to work with them in good faith to provide the best possible resolution of any issues.
  
  On March 7, our senior associate, ****** *., connected with Mr. ****** by phone to understand his concerns and to clarify plan guidelines. ****** *. has continued communicating with Mr. ****** to explain how ADP is actively liaising with appropriate sources to ensure completion and follow through of his request.
  
  The matter is still in progress, and ADP has shared with Mr. ****** the remaining steps that will be taken to resolve this matter.
  
  We are thankful for the opportunity to address this matter for our client.
  

• Initial Complaint

  Date:03/05/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A fraud claim was filed with Adp regarding charges that occurred 02/03/2024, the total for the charges was ******, I was informed that a statement of fraud would be mailed to me and needed to returned by February 14th. The statement arrived February 18th and by this time I was informed my dispute had been denied. I received a denial letter February 28th informing that there was no other resolution the company would take and that the decision was final. I have already filled an appeal February 17th and the appeal was denied. I would appreciate any resolution possible on this matter, thank you.

  

  Business Response

  Date: 03/06/2025

  Thank you for raising your concerns. Our records indicate you called on February 3, 2025, to initiate a fraud claim for four transactions totaling $474.85. Due to the reported unauthorized charges made to your account, the card was locked to prevent any further unauthorized activity from posting and a replacement card was processed. Records show the card was received and activated on February 11, 2025. At the time of claim initiation,you were informed of the written confirmation requirements, and we requested you provide a signed Statement of Fraud form which was mailed to your address on file. However, as of the date of this response, we have not received your written confirmation of error. Our investigation began immediately after the transactions were reported and on February 14, 2025, our investigation finalized, determining that no error occurred, and a resolution letter was sent to you.
  
  On February 28, 2025, we advised you that we re-reviewed your claim, determining that the denial decision stands, and a letter was sent to notify you. For any further assistance, we advise you to reach the merchants directly as there is no further action needed by us. We apologize we have not been able to deliver the resolution desired.

  Customer Answer

  Date: 03/06/2025

  
  Complaint: 23022195
  
  I am rejecting this response because:
   The statement of fraud arrived late on February 18th and was not able to submit the documents within the time specified. I was not allowed to provide supporting evidence and am being held liable for the incurred loss. Please provide supporting documentation showing how the final determination was reached, thank you.
  
  
  Regards,
  
  *** **********

  

  Business Response

  Date: 03/12/2025

  Thank you for re-raising your concerns. Per our conversation on March 11, 2025, upon receipt of this rebuttal, we confirmed that the final denial decision is accurate. For any further assistance, we advise you to reach the merchants directly. We apologize we have not been able to deliver the resolution desired. 

  Customer Answer

  Date: 03/12/2025

  
  Complaint: 23022195
  
  I am rejecting this response because: The company has yet to provide a detailed determination letter of how the denial was reached.
  
  
  
  Regards,
  
  *** **********

  

  Business Response

  Date: 03/21/2025

  There is no further action needed by us. For any further assistance, we advise you to reach the merchants directly.

• Initial Complaint

  Date:02/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I began work with a company I was offered direct deposit of wages or a credit card with wages loaded. I chose direct deposit but received a CC & 2 comp checks instead. After a certain amount withdrawn you must have above an apt to use an ATM or use the comp checks provided. The comp check was returned to my bank as unpaid. I called the business first being told they had no history of said check number. The next call said check was good & redeposit. It was again returned unpaid.

  

  Business Response

  Date: 03/11/2025

  Thank you for raising your concerns. Our records indicate that your employer enrolled you for a Wisely account on December 3, 2024, the only payroll load posted to the account on December 20, 2024, and you accepted the terms and conditions of the cardholder agreement when you began use of your card on December 21, 2024. On January 31, 2025, you contacted member services to authenticate a Wisely check for the full account balance totaling $18.94.
  We did not hear back from you until February 13, 2025, advising that you were unable to cash the check. The agent offered to stop payment on the check but you declined and advised you would try to cash the check again. You followed up on February 26, 2025, to request a stop payment on the check in question, and this same day, your funds were reverted to you card balance.
  Upon receipt of your complaint, on March 5, 2025, a specialist re-informed you of the above, advising you of additional ways to access your funds but you did not agree. You advised you no longer wished to use our services so a closure check for your remaining account balance totaling $18.94 was processed. Please expect delivery to the address listed on your complaint within 7-10 business days. Since your Wisely account is closed,please be sure to contact your employer to change the method by which you receive future deposits to avoid delays in any future load. We thank you for allowing us the opportunity to provide clarity into this matter.

  Customer Answer

  Date: 03/13/2025

  
  Complaint: 22994983
  
  I am rejecting this response because: Re Wisely complaint: I have read the Wisely response to my complaint and can only say Wisely has misrepresented the full context of our interactions in this matter. Rest assured I will follow through with my complaint until I receive funds due me. No I am NOT satisfied until such time I am compensated all funds due me. My last communication with Wisely suggested I open access to my bank account for them to deposit due funds. I do not trust them to have open access to my bank account and would be a fool to do so which I informed the lady. She then agreed to mail me a check within 10 to 19 days to my home address to deposit. Be aware if this check bounces or returns unpaid I will file fraud charges as this will be the third returned check from them. I have saved all interactions I have had with Wisely both personal and through my bank. Thank you.
  
  
  
  Regards,
  
  ***** ********

  

  Business Response

  Date: 03/14/2025

  Thank you for re-raising your concerns. As per your request,a closure check for your remaining balance totaling $18.94 was processed on March 5, 2025, with expected delivery to the address listed on your complaint within 7-10 business days. Please be advised as of March 14, 2025, records confirm the check in question is showing in an issued status. In the event you have not received the closure check within the given timeframe, please contact member services 24/7 at ************ so that we may further investigate this if needed. Thank you.