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Business Profile

Medical Lab and Testing

Quest Diagnostics

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Quest Diagnostics's headquarters and its corporate-owned locations. To view all corporate locations, see

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Quest Diagnostics has 268 locations, listed below.

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    Customer Review Ratings

    1.21

    Average of 437 Customer Reviews

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    Review Details

    • Melissa S.

      Date: 11/09/2022

      Was not aware I had a bill with quest. Started receiving collection calls. Contacted quest to make sure wasn't spam or fraud. Come to find out I had a bill but was never mailed or emailed anything. Never received any contact about bill. Now have to work with collections for a bill I wasn't made aware of. Horrible company. They said they would review and get back to me and email me my invoice when I gave them my email the first time I called. Never received email or contact as well. Quest had my address wrong and refused to pull it from collections so I could make payment. This is due to them having my phone number and claiming they texted me. I verified the dates they claimed they texted me I never received a text from them.

    • Dominic C

      Date: 11/09/2022

      I sat in the waiting room for an hour as my wife and 2 year old sat in the can until they had the decency to tell me they were not able to see me. Thankyou for waisting my time. you would be better off going elsewhere

    • Kevin K

      Date: 11/08/2022

      The staff at the ******** ** collection site are ****, uninformative, unhelpful, and aspire only to waste the patients time. There is no urgency to perform tests, and they default to asking people to come back on another day.They performed 0 tests during the 30min I was in the waiting room, when finally the staff popped out of the door to curtly say: we cant take any of you and quickly closed the door again before anyone could understand why or what to do. No questions allowed. Quest is lucky they are a monopoly in this area - they can charge for services without actually rendering any services at all.

    • Carrie W.

      Date: 11/06/2022

      Quest did not bill my insurance. Sent a bill for 900+ dollars. They said it would *********** weeks to update my insurance information. I just received a notice from a collection agency. This is ridiculous that they cant do their job but can mess up my credit!

    • We M

      Date: 11/06/2022

      Worst phone customer ********************** always , they don't listen. Then wanna argue they don't take down info

    • Bella S

      Date: 11/06/2022

      Its about time Quest /Toxicology is looking for certified Medical Technologist to be a Supervisor, not someone to pretend to have a certification from Europe, useless in **. Incompetent individual, never worked in a hospital setting.Hopefully they hire someone who has at least masters degree, certified Medical Technologist with advanced technical, management, communication skills.

    • Simon B

      Date: 11/04/2022

      They rapidly changing fee for blood tests, all time it was covered by ******** and supplemental plan, last time they want to charge $270 for same tests, Don't trust this company.

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