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Resources for Businesses

My Home Location

Columbus, OH, USA

My BBB

BBB of Central Ohio
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Business Profile

Medical Lab and Testing

Quest Diagnostics

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Lab and Testing.

Reviews

This profile includes reviews for Quest Diagnostics's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Quest Diagnostics has 266 locations, listed below.

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    Customer Review Ratings

    1.22

    Average of 524 Customer Reviews

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    Review Details

    • Kat F

      Date: 06/01/2025

      Got a simple urine test for a drug screening for my new job. The lady in the office said it would take around 2 days. Its now been 4 days. No results. Dont worry because you cant call their offices individually or contact their customer support because its all AI. The way to kind of get around it is to tell AI youre registering a discrimination complaint. They also only have people answering the phones on Mondays and Fridays from 11-5 or something. Never using this lab ever again.

    • Alan D

      Date: 05/29/2025

      The help I received from Quest was fantastic. I have never been so impressed, as I was with the help I got , from *****, she is amazing. Everything went great, when I arrived for my blood test.

    • Chris M

      Date: 05/27/2025

      What is the point of making an appointment if they arent going to see you for up to an hour or more AFTER your appointment time. This place is ridiculous

    • Lisa M

      Date: 05/23/2025

      Worst experience ever. Rude and dirty clinic. The lady there with blonde hair, who drew my blood stuck me in the wrong vein and my arm swelled in 2 places and lasted 2 weeks before going down. I had to go to my doctors office afterwards.I asked Quest to refund my **** visit after signing papers they still have not sent me my refund. Worst place ever to go for blood work. I am talking about the **************** on ***************Nightmare on elm *********** yourself trouble and take my advice , go elsewhere.

    • Kelly D

      Date: 05/22/2025

      I needed to be drug tested to start a new job. Other people that work there said they got results the same day. I went Quest and my sample is not even at the lab 24 hours later. They said a simple urine drug test can take 5-7 business days. Terrible service. They should tell you that up front. We called and that is what we were told.

    • Lisa S

      Date: 05/20/2025

      This company has chosen not to honor self pay pricing. After I was informed, my insurance did not cover them. I have contacted them every month since November 2024 and it is now May. Nobody gets back to me to resolve the issue. Their customer ********************** is reprehensible, and their billing practices are abhorrent...

    • Stephen W

      Date: 05/19/2025

      I visited Quest for blood work. I was informed that I had a copay of $25.00. They won't send bills via mail. I was forced to use a credit card. I requested a receipt for the $25.00 and i was informed that they emailed me the receipt. Upon checking my email they sent, my credit card was charged $38.00 they are scamming and stealing money Quest labs and anyone associated with them should be shut down. This just proves they are crooks. Stealing money.If i was able to give a negative rating it would be a -10

    • Wendy B

      Date: 05/16/2025

      I witnessed the lab tech at *************************************************************************************** 2 customers today 5/16/25. Both were Spanish speaking and 1 elderly and both had difficulty with the kiosk, there was a language barrier for both. It was a female staff(the only one there) who was visibly disgruntled and handled some customers with callousness, berated, yelled, swore, stormed off etc. I haven't seen this display of unprofessionalism in a while; I have never had any issues at Quest before. At one instance, the customers looked at each other in disbelief. One of the lady's left and the other sat embarrassed and timid. I hope management addresses this, basic courtesy and professionalism in healthcare is vital in already stressful situations.

    • Claire B

      Date: 05/13/2025

      Never use this company. They tried to take me to collections over a $36 bill and never even sent me an email, text, phone call, or letter in the mail. I paid the bill as soon as I found out they were trying to take me to collections, but were still planning on taking legal action

    • Diana C

      Date: 05/08/2025

      I was sent to this place to get a drug test. They were rude. I took the Passport with me where it said the appointment had been made, but they told me that the Passport was not an appointment and that I had to get an appointment. Why they did not tell that to the person who called???? Rude people and not helpful at all!! I will never go back.

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