Complaints

This profile includes complaints for Momentum Solar's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Momentum Solar

  3096 Hamilton Blvd South Plainfield, NJ 07080-1201

  
• 

  Momentum Solar

  6035 Randolph Blvd San Antonio, TX 78233-5782

• 

  Momentum Solar

  45 Fairchild Ave Ste B Plainview, NY 11803-1735

• 

  Momentum Solar

  5910 Benjamin Center Dr Ste 110 Tampa, FL 33634-5240

• 

  Momentum Solar

  6185 S Valley View Blvd STE R Las Vegas, NV 89118-3919

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/15/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted this company several times to complain that 5 panels are not working right. They sent a service person here and never went up to the roof to check the panels because they stated there is no error in the computer! Meanwhile I have 5 panels not working right and paying con Edison $ 425Jan and Feb and 75/month March and April when my typical bill is $18-25, they refuse to go in the roof and they state that their computers show my roof is functioning. They do not offer any help. Several times teaching these people that basically don't care to be of assistance yet they were quick to call me when they wanted my money. Now nothing. Unacceptable behavior from a company that promised to value it's customers. Please help.me.get a service technician to the roof to evaluate the 5 panels.

  Business Response

  Date: 04/25/2025

  Momentum Solar has remained in contact with the homeowner. A site visit was completed on April 18, 2025. Following a detailed roof inspection and testing of the solar equipment, it was confirmed that the system is functioning as intended. Momentum Solar will continue communication with the homeowner until all concerns have been fully addressed.

  Customer Answer

  Date: 04/25/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Regards,
  ******* *******

• Initial Complaint

  Date:04/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told that I would receive $500 to refer someone who has the system from momentum installed. I referred my mother and she has had the system for months now but I have not seen a dime. The salesperson has since left the company and they are not helpful. When I call them they say they cant help me but they will have someone who can reach out to me and that never happens. Bad business.

  Business Response

  Date: 04/11/2025

  Momentum Solar has been in contact with the homeowner and has informed him that his referral check was mailed on Wednesday, April 9, 2025. The check should arrive within 710 business days, depending on **** delivery times.

  Customer Answer

  Date: 04/11/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******* *****

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the course of several months this company has called me repeatedly multiple times a day from different numbers. My cell phone shows their name for each one. I tried to block them after instructing them to place me on the Do Not Call list repeatedly. I have been harassed by them despite me declining their services and asking to not be called. I am feeling extremely frustrated with these calls. I am looking into filing a case against them at this point, this is class action type of violation.

  Business Response

  Date: 04/08/2025

  Hello and thank you for reaching out. We have ensured that your phone number was removed from our lists. We apologize for the inconvenience and ask that you please allow a few days for the phone number removal to filter through our systems. Thank you.

• Initial Complaint

  Date:04/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For almost a year now, I have received anywhere from 2-5 calls daily, each time a different phone number all with ID Momentum Solar. I'm so tired of it. It truly is harassment. There is no logical reason to keep calling a number like they do. What can be done about it? I would NEVER purchase anything with the name MOMENTUM, just because of the harassment.

  Business Response

  Date: 04/08/2025

  Hello and thank you for reaching out. We have ensured that your phone number was removed from our lists. We apologize for the inconvenience and ask that you please allow a few days for the phone number removal to filter through our systems. Thank you.

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They keep calling everyday several times a day with different phone numbers. I blocked at least ten number.

  Business Response

  Date: 04/08/2025

  Hello and thank you for reaching out. We have ensured that your phone number was removed from our lists. We apologize for the inconvenience and ask that you please allow a few days for the phone number removal to filter through our systems. Thank you.

• Initial Complaint

  Date:03/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have Solar with Momentum that was installed about 5 years ago that I have been paying for a lot of money for. Three months ago, I called their office to see why I was being charged a lor of money and they discovered my System was not producing. They shipped a product to me that they said was not working and promised to come and install it. I have called more than ten times to phone number ###-###-#### and I am told Momentum is no longer in Texas and it's hard to get someone to come and install the product, but they are going to try and get one and that person will call me. They told me in Texas Technicians are mobile and they longer install solar in Texas. This is very sad. This is very poor Customer service. That they abandoned the first people who gave them business. I am paying for a loan for the Solar I am not using. This is very frustrating me. To pay almost $500 for solar and $500 to electricity. This is Highway robbery. I am not working a job that earns money to waste like that. Please help me to resolve this situation.

  Business Response

  Date: 04/04/2025

  Momentum Solar has been in communication with the homeowner. On Wednesday, April 2, 2025, Momentum Solar successfully serviced the homeowner's solar system, and it is now fully operational.

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Momentum Solar for poor service, unethical behavior, and failure to fulfill contractual obligations. Below is a summary of the issues Ive encountered:Several years ago, I had solar panels installed at my home with a 25-year warranty. In 2023, some panels showed error codes, and it took nearly two months for Momentum Solar to resolve the issue, after I filed a complaint with the BBB.Recently, I had a new roof installed and contracted Momentum Solar to remove and reinstall the solar panels. After waiting weeks for an appointment, the panels were removed and reinstalled late in the day. The crew left significant debris, including nails and sharp objects, in my driveway. Despite providing photographic evidence and requesting a cleanup, I was told I would have to wait weeks for them to return. As a result, one of my cars tires was damaged, and I had to replace it. I also asked my roof installer to inspect the roof, finding significant damage caused by Momentum Solars crew. I submitted the photos as requested, but was told I would have to wait weeks for repairs. To avoid voiding my roof warranty, I paid $780 for roofing repairs, to be done by roof installers, and submitted the bill for reimbursement, but have not been reimbursed.Since reinstallation, Ive been receiving error codes from the panels. The repair appointment is scheduled five weeks later, causing a loss in energy production.Ive requested to speak with a supervisor multiple times, but have not received a response. It has been over three weeks since my reimbursement request, and I have not been paid or received resolution.Momentum Solars failure to address these issues has caused significant inconvenience and financial loss. I am seeking your assistance in resolving these matters. Now I'd like to paid for my car tires as well as roof repair

  Business Response

  Date: 03/31/2025

  Momentum Solar has been in contact with the homeowner and we have successfully reached an agreement. The homeowner has been informed that we are actively working to expedite the reimbursement process. Once our accounting department issues the check, the homeowner will be promptly notified.

• Initial Complaint

  Date:03/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They call my home multiple times a day from many different numbers. when i block one Phone number they just call another. Weve attempted multiple times to answer their call to tell them that we aren't interested, its always a recording so we never get to talk to a live person.They only use to call us a couple times a week but over the last couple months its been sometimes a dozen times or more in a single day including weekends as well.We don't want any more or court proceedings, we just want them to leave us alone....NO MORE PHONE CALLS

  Business Response

  Date: 03/26/2025

  Hello and thank you for reaching out. We have ensured that your phone number was removed from our lists. We apologize for the inconvenience and ask that you please allow a few days for the phone number removal to filter through our systems. Thank you.

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company calls my cell phone multiple times a day and has for over a year. Ive asked them to remove my number multiple times and they never do. I get calls from many numbers all relating to momentum. Im on the do not call list and have blocked their numbers but more keep coming.

  Business Response

  Date: 03/06/2025

  Hello and thank you for reaching out. We have ensured that your phone number was removed from our lists. We apologize for the inconvenience and ask that you please allow a few days for the phone number removal to filter through our systems. Thank you.

  Customer Answer

  Date: 03/06/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ****** ****

• Initial Complaint

  Date:02/28/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They continue to call multiple times a day. I have asked them and told them to stop calling but they persist. I would never do business with a company like this.

  Business Response

  Date: 02/28/2025

  Hello and thank you for reaching out. We apologize for the inconvenience and will remove your phone number from our system. The number provided was (508) ******* and is missing a digit. Please provide the full phone number so that we can remove it from our database. 

  Customer Answer

  Date: 03/20/2025

  
  Complaint: 23003202
  
  I am rejecting this response because:  They did not resolve the issue because they responded that they were missing a digit in my phone number. 

  Momentum Solar continues to call me over the last 2 weeks, over 21 times since I submitted my complaint. Yesterday 3/17/2025 they called me 5 times. I am being harassed, 
  
  
  
  Regards,
  
  ****** ******

  Business Response

  Date: 03/20/2025

  We would be more than happy to remove this number from our database so that this consumer no longer receives calls. Unfortunately, the number provided was (508) ******* and is missing a digit. We kindly request that the consumer provide the full phone number so that we can remove it from our system. Once we are able to remove the complete phone number, the consumer will no longer receive calls. 

   

  Customer Answer

  Date: 03/28/2025

  
  Complaint: 23003202
  
  I am rejecting this response because: my phone number is ************. Please never call me again, thank you.
  
  
  
  Regards,
  
  ****** ******

  Business Response

  Date: 03/31/2025

  Hello and thank you for reaching out. We have ensured that your phone number was removed from our lists. We apologize for the inconvenience and ask that you please allow a few days for the phone number removal to filter through our systems. Thank you.