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Complaint Details
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Initial Complaint
07/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Momentum Solar doesn't care about the ******* requests . One of my panel doesn't work from 6 months . I made repeated requests from last 3 months. They abundant a ******* schedule and they don't have the minimum curtsey to let us know. Even after repeated calls the case is registered with ******* team and None of them responds .Absolutely 0 work ethics and doesn't value customer time. No time frame / No clue on the ******* side . Spoke to August ******* manager and he has no clue why the schedule was abundant and no idea how to reschedule and no control over the division.Business response
07/24/2024
Momentum Solar has been in contact with the homeowner. Requests for service are triaged and responded to by the nature of service work required. When technicians arrive to a scheduled appointment, another appointment may be required depending on what is found to be the issue. Due to the delay this customer experienced and our mutual desire for resolution of the issues, the Master Electrician will be on-site at the customers home on Friday 7/26 to investigate the origination of the issue with the goal of functional restoration, and troubleshooting will determine next steps for the equipment. The arrival time for this appointment will be based on completion of a scheduled event with the city of ***************** and permitting department, but no later than an 11:00am arrival. Our Master Electrician will contact the homeowner if he is delayed, or his arrival is earlier than predicted.Initial Complaint
07/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Constant daily calls from a company I have never reached out to. As soon as I block one number, such as ************ they call an hour or 2 later from another # such as ************, or *****************-471-4547, etc all say Momentum Solar. I have done no business with them, asked twice for them to stop calling. They have called 11 times in the last 24 hoursBusiness response
07/23/2024
Hello and thank you for reaching out. We have ensured that your phone number was removed from our lists. We apologize for the inconvenience and ask that you please allow a few days for the phone number removal to filter through our systems. Thank you.Initial Complaint
07/14/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
************* Shady sales and even shadier permit obtainment.Business response
07/24/2024
Momentum Solar has been attempting to get in contact with the homeowner but our attempts have been unsuccessful. We have been reaching out to get clarification of the homeowner's concerns regarding the permitting process. After reviewing the homeowner's project, it was found that we received the approved permit from the city on June 10, 2022 before the solar system was installed on June 20, 2022. We kindly request that **************** call us back at ************ so that we may address his concerns.Initial Complaint
07/13/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Momentum Solar charge me a Brand New Roof for my Solar Installation. They only installed a partial New Roof. The Partial Roof still has the Old Roofing Material, you can see the 2 different styles of roofing materials. I have emailed & called the keep procrastinating about the issueBusiness response
07/23/2024
Momentum Solar has attempted to contact the homeowner to address his concerns. After investigating their complaint, it was found that the portion of the roof in question was completed during the re-roof installation. The homeowner was provided this information via voicemail and email.Initial Complaint
07/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On April 20, 2024, I agreed to get solar panels on my 4th house with momentum solar. The property address is ** ****** ******, ****** ******, ** *****. They requested permits with the city to get the solar panels installed. However, on May 24, 2024, after all the permits have been approved by the city. They claim they don’t install solar panels on roofs with 2 layer of shingle. However, I already have 2 other houses that have 2 layer of shingles and momentum solar had no problem installing the solar panels on them. A week later they call me back to tell me 2 layer of shingle isn’t an issue anymore so they want to continue the project. A few hour later they call me to tell me they don’t work with property that is own by LLC. I told them in the beginning that this property is own by my LLC. Since they cancel the project. I requested that they cancel all the permits with the city so that ****** can request for new permits and do the project. It has been over a month and Momentum Solar still have not cancel the permits correctly. They only withdrawal themself from the permit and left the permit open. So momentum withdraw themselves from the project which is good for them. But they left the permit open so that ****** can’t request for new permits? I have contacted multiple people in momentum solar to fix this issue and no one has done this correctly. This just pathetic for a company to give me the wrong information every step of the way and no one knows what they are doing. So please withdraw the building department permit and electrical permit completely so ****** can request for new permits to start my project. I am a consumer that have 3 different solar project with momentum solar so please fix this pathetic issue. It is just sad that I have to go to the BBB to get this issue fix. And also figure out a way to compensate me for wasting my time.Business response
07/19/2024
Momentum Solar has been in contact with the homeowner. The homeowner has been advised that Momentum withdrew our portion of the permit on July 11, 2024. We have also provided the homeowner with instructions on how to also withdraw the permit on his portal or his new solar company has the option to supersede the permit to continue their solar process. The homeowner was also provided this information via email.Customer response
07/19/2024
Complaint: ********
I am rejecting this response because:Momentum only withdraw themselves from the permit but didn't withdraw the permit completely so my new solar company can't submit for new permits. ****** can't supersede momentum's DOB permit and definitely can't supersede electrical permits.
As of today momentum still haven't fix the issue completely. This is wasting my time and money. And momentum still haven't mention how they can compensate me for wasting my time.
Regards,
***** **Business response
08/02/2024
Momentum Solar has been contacting the *** **** Department of Buildings to fully withdraw the existing permit. The electrical permit has been successfully withdrawn. We are currently pending the building permit to be withdrawn. The DOB provided us with an estimated timeframe of three weeks for the process to be completed. Momentum Solar is actively reaching out to the DOB to expedite this process and get the final permit withdrawn.Customer response
08/02/2024
Complaint: ********
I am rejecting this response because:Just like Momentum Solar stated…the issue isn’t resolve. I lost 3 month of where I can generate electric at 14 cent kWh if momentum solar didn’t submit these permit without checking to see if they can actually install panel on my roof. I am still looking for momentum solar to withdraw these permit completely and compensate me for losing 3 month of solar.
Regards,
***** **Initial Complaint
07/02/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On 6/26/2024 I met with a sales representative *********************** *************************** from Momentum solar to discuss solar panels for my house. He asked me to email him a confidential copy of my electric bill to him to prepare a quote. He sent it to someone who prepared the quote while he provided background information about Momentum Solar. During the following hour he provided verbal information about the company and their process. He then reviewed the quote on a small tablet and verbally explained a lot of the details about warrantees and equipment that would be used. The quote was for $68K. He called someone he called his boss who offered a 1-time $12K discount if I signed that night. I told him I needed to review the quote in detail before spending that kind of money, he said he would send me the quote. I asked him to send it right then and there so I could print it but he said he couldn't send it from his device. I found this strange since he obviously received it over the internet. He promised he would send it later.I then followed him out to his car where he said he had business cards, but he didn't have any business card and his car was an un-marked private car. I became suspicious that he's using a GMAIL account, not a business account, he doesn't have business cards and doesn't drive a company vehicle.After waiting 2 days, I looked up the Momentum phone number online and called their customer service team, I spoke to *********************** ************* *********************************** After explaining the situation, ****** said the only way I could get a printed copy of the quote was to accept another high-pressure sales call at my house. I told him I already spent over an hour with his salesperson and I was promised a copy of the quote. He said he could not email or standard mail me the quote. Please contact Momentum Solar and request they send my promised quote.Business response
07/12/2024
Momentum Solar has been in contact with the homeowner. Momentum Solar has provided the homeowner with the proposal that was presented at the sales consultation as requested.Initial Complaint
07/02/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
To Whom it may concern,I'm selling my home and was in contract twice but lost both deals. I have a 56 panel system done by Momentum and it has caused people to back out.The *****************'s are telling them that a re-roof will be needed in under 3 years. The cost to remove and replace will cost $16-$18.000 plus the cost of the roof. The kicker is that ONLY YOU can do it or it will void the warranty. The one time R&R warranty is not worth the paper it's written on if I can't Transfer it!!So every time the ***************** dictates you need a new roof it's going to cost approximately $32,500.00. That's Insane!!!!Based upon my math, solar, actually over a period of time, costs way more than having just a regular power bill.Average bill is about $300 a month. That makes 10 years $36,000. So why bother with solar? Hopefully I will be able to sell my home. 65K right out the window. I'll never do this again!With owning the entire system out right, I should be able to do what I want, when I want. I should not be held captive by Momentum. I'm sure it's just a matter of time before the population figures this out.Nobody has reached out at all.**********Business response
07/11/2024
Momentum Solar has been in contact with the homeowner. ****************** was advised that once the home is sold, he will need to provide the new homeowner with the one-time free removal and reinstallation warranty coupon and Momentum will continue to honor the warranty. ****************** was also provided this information via email as requested.Customer response
07/11/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************Initial Complaint
06/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was told that Momentum Solar would produce power equal to or more than my usage every month, so the sales lady said and promised. "If you have ANY problem, we will be right on it". I knew I had to wait for the panels to load (so to speak) that would be **** ****** My electric bill has risen every month, I have been complaining to Momentum every month since March. "Your panels are all working properly". My electric bill for **** is $96.22. I have recommended to Momentum to add more panels. They said, "You have to wait a year before we can make any changes. Then pay my electric bill until the year is out. By the way nowhere in my contract talks about my problem (waiting a year). Since the middle of ****, I have called frequently and keep getting the same answer. "We are unable to transfer you or give you engineering number". My cost of the panels is $12,757.00 plus 4.99% interest. Please help. I would love to discuss this with all or any news media, a good kick in their a** won't hurt.Business response
07/11/2024
Momentum Solar has notified the proper department regarding the requested panel add-on. Momentum has marked ******************** as high priority, and the process will be expedited. The homeowner has a consultation set for Monday, July 15th at 1030am.Initial Complaint
06/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The person that was send to my house to check the roof cut a few pieces of it which they came off after a storm. I need them to make some arrangements to fix it because they never said they need to cut my roof to see if the roof is good for panels.Business response
07/03/2024
Momentum Solar has been in contact with the homeowner. After reviewing the photos from the homeowner and the engineering visit, it was determined that the homeowner's roof is in poor condition and there were shingles missing prior to conducting our inspection.Customer response
07/03/2024
Complaint: 21900992
I am rejecting this response because:
This company did the same to my neighbor roof. I dont understand how we both have the same cut after they came .
Regards,
*********************** *********Initial Complaint
06/24/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I want Solar Momentum to cancel my contact and fix my two bathrooms which damaged due to solar Momentum replacing my roof and rain flooded. I was informed by Solar Momentum that i was filling out an application for a government program run by solar. After my eligibility was confirmed i was also i informed that my roof needed replacing and that also included with the program. After the solar installed, It was then I learned that Momentum took my information and got a loan without informing me. I asked to cancel and removed the solar. They spend time distracting me; then the rain came flooded two of my bathroom that cause damage. I texted solar and called momentum informing that i want all the process to discontinue until I get to the bottom of how i get the loan and the damage to my bathrooms fix. I asked them to cancel the process; however solar Momentum pay no attention to my concern but continue with the process.Business response
07/03/2024
Momentum Solar has been in contact with the homeowner. We will be sending a roofing technician to the property on Friday, July 5, 2024 between 12pm - 3pm,and this has been confirmed with the homeowner. Momentum Solar investigated the claim that the homeowner did not sign the contract for a loan, and all of our information indicates that the homeowner did sign the agreement. We have verified that the signatures came from the homeowner's email address.
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Customer Complaints Summary
817 total complaints in the last 3 years.
210 complaints closed in the last 12 months.