Complaints

This profile includes complaints for Momentum Solar's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Momentum Solar

  3096 Hamilton Blvd South Plainfield, NJ 07080-1201

  
• 

  Momentum Solar

  30 Nixon Ln Unit 1B Edison, NJ 08837-3838

  
• 

  Momentum Solar

  6035 Randolph Blvd San Antonio, TX 78233-5782

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  Momentum Solar

  45 Fairchild Ave Ste B Plainview, NY 11803-1735

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  Momentum Solar

  5910 Benjamin Center Dr Ste 110 Tampa, FL 33634-5240

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had solar panels installed & went live July of 2020. Since then I have been trying to get the panels activated on the **** program but have been unable to because Momentum has been stating my NJ state certification # is incorrect. I spoke with the customer service **** from NJ GATS ************** confirmed my information is accurate. Momentum has not taken the steps to help us resolve this issue going on almost 5 years as they are unwilling to take my calls due to my complaints. When we got solar panels we were supposed to receive energy credits each month which we cannot without getting this resolved. I have attempted to contact Momentum in the past year to get the spec sheet on my solar system but no one is willing to take my phone call, just leaves me on hold or states a manager will call me back & never does. At this point I want to get my solar panels activated, get the money I am owed for the energy credit that has been building for the past 5 years. Or I would like to get the panels removed. I am paying a monthly basis for solar panels that was supposed to be basically paying for itself. This is not my first complaint about Momentum but hopefully it is the last as I am frustrated & need to get this resolved finally.

  Business Response

  Date: 03/07/2025

  Momentum Solar has been in contact with the homeowner. We have shared the solar system design, ********** certification number, and email confirmation from the *************** Program. We are currently helping the homeowner finalize their SREC registration.

  Customer Answer

  Date: 03/11/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Momentum is fabricating a repair that never took place. A disgrutled contractor turned the power off. The repair was to flip the power switch back on. Momentum is trying to charge $800 for that. I have asked for documentation of the alledged repairs but that has not come to pass.

  Business Response

  Date: 03/06/2025

  Momentum Solar has been in contact with the homeowner. We went out to the homeowners property on March 3, 2025, to make the solar system fully operational. During the visit, a damaged solar panel was found. An estimate for replacement has been sent to the homeowner. The homeowner will send their utility bills for evaluation to reach a satisfactory resolution.

  Customer Answer

  Date: 03/12/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. From the date of installation of our solar panels and the power monitoring electronics that accompny the system. The installed system, could have never performed as they were designed to function. The cost of electricity has been exuberant since the installation of this Momentum system. Not only were we paying a high electric bills, but at the same time repaying the loan of $47,480 @ $297 per month that we did not receive an amortization schedule of the said loan until July 2021. The saleperson *** ******** never gave the cost of the system. The only thing we received was a flyer with a promise stating we were getting a 50 year roof. And there is not a 50 year roof in exsistence. We were under the impression that the total cost of the system was ****** which was the price stated on the flyer. Mr. ******** boasted about a tax rebate. Therefore there is a lot to be resolved before this matter can be settled. I was not really able to comprehend everything that was being thrown at me due to the fact that I has just come home after having cardiac surgery. What really cause me to buy is Mr. ******** told me if we paid it off in 12 months there would be no interest charged. I was about to retire from my job, and there is no way, Our house and cars were Paid in Full,  I would never have got into debt for $47,480 had I known the total cost of the system. 
  
  Regards,
  ****** *******

  Customer Answer

  Date: 03/12/2025

  
  Complaint: 22985988
  
  I am rejecting this response because:  From the date of installation of our solar panels and the power monitoring electronics that accompany the system. The installed system could have never performed as they were designed to function. The cost of electricity has been exuberant since the installation of this Momentum system. Not only were we paying a high electric bills, but at the same time repaying the loan of $47,480 @ $297 per month that we did not receive an amortization schedule of the said loan until July 2021. The saleperson *** ******** never gave the cost of the system. The only thing we received was a flyer with a promise stating we were getting a 50 year roof. And there is not a 50-year roof in existence. We were under the impression that the total cost of the system was ****** which was the price stated on the flyer. Mr. ******** boasted about a tax rebate. Therefore, there is a lot to be resolved before this matter can be settled. I was not really able to comprehend everything that was being thrown at me due to the fact that I has just come home after having cardiac surgery. What really cause me to buy is Mr. ******** told me if we paid it off in 12 months there would be no interest charged. I was about to retire from my job, and there is no way, Our house and cars were Paid in Full, I would never have got into debt for $47,480 had I known the total cost of the system. 
  
  
  
  Regards,
  
  ****** *******

  Business Response

  Date: 03/21/2025

  Momentum Solar has been in communication with the homeowner. The homeowner has been informed that their system has been performing within normal parameters since energization and has not been underproducing. It was also explained to the homeowner that the appointment with our representative, *** *********, was specifically for the roof sale, which was incorporated into the financing for the solar loan. The homeowner acknowledged that no compensation would be provided.

• Initial Complaint

  Date:02/22/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Momentum Solar continues to call me from different (888) phone numbers which I continue to block and report and junk. I have answered the phone on 2 different occasions and told them that I already have solar and do not wish to be contacted by them anymore but the calls keep coming.I just want them to remove my phone number and stop trying to call me.They have called me from at least 20 different (888) numbers, I don't have the exact count as I have been deleting the numbers from my call log after blocking and reporting as junk.

  Business Response

  Date: 02/28/2025

  Hello and thank you for reaching out. We have ensured that your phone number was removed from our lists. We apologize for the inconvenience and ask that you please allow a few days for the phone number removal to filter through our systems. Thank you.

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have asked numerous times for momentum solar to stop knocking on my door trying to sell me solar panels. I have had numerous conversations with every single door to door sales person for momentum to remove me from there lists. I even have signs on my front door that says no solicitation and yet another pushy representative today knocked on my door and rang my doorbell l. I work nights. I want my address removed from all momentum sales reps I’m not getting solar. But this time I want someone to actually remove our address from all momentum sales and not be told ok we will remove you and nothing gets done.

  Business Response

  Date: 02/28/2025

  Momentum Solar has been in contact with the homeowner regarding our previous interactions. The homeowner has been informed that we will no longer be visiting the property or initiating any further communication.

  Customer Answer

  Date: 02/28/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Regards,
  **** ********

• Initial Complaint

  Date:02/18/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company representative contacted me to sell a solar installation. I am on the do not call list. I would like to have the company notified that one of their sales people did not abide by the DO NOT CALL list requirement that those number are not to be called by company employees. I did not wish to have contact with a salesperson.

  Business Response

  Date: 02/27/2025

  Hello and thank you for reaching out. We have ensured that your phone number was removed from our lists. We apologize for the inconvenience and ask that you please allow a few days for the phone number removal to filter through our systems. Thank you.

  Customer Answer

  Date: 02/27/2025

  
  Complaint: 22958040
  
  I am rejecting this response because:
  
  Deleting this ONE (my) telephone number now (after I have been called by Momentun Solar) does not prevent any other person currently on the do not call list from being called.  Momentum Solars response might be better if they agree to check their list and remove ALL numbers that are on the do not call list.  Also, instructing employees to check the number against the do not call list would be a more appropriate response. 
  **** Most
  
  Regards,
  
  **** Most

  Business Response

  Date: 03/06/2025

  We have added this person to our internal Do Not Call list, and we have procedures in place to verify that our calls are not made to people on the Do Not Call list.  We are reviewing why this person received a call from us.

• Initial Complaint

  Date:02/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had solar installed in my home. They had the panels on the house without checking the stability of the roof, then pulled the panels off to stabilize the roof. a month or so goes by, the panels stop working. In the interim they raised the price of my monthly loan but I hadn't even received the credit that was talked about upon the consultation.A tech had to come out to work on the panel box to figure out why the solar panels were not working. While the tech was here, he had expressed to me that he was hired the year before (right around the time of my installation) to fix the errors that the install crew had made. improper electrical installation of the power box for the panels. Now I am dealing with the fact that the credit that was discussed with me is not supposed to be as much as stated and also spread out over 3 years. While talking to Momentum I was also informed that the panels are still not working properly. I pay them $600+ a month on top of a $500+ electric bill. Please help

  Business Response

  Date: 02/21/2025

  Momentum Solar has been in contact with the homeowner and confirmed the service appointment for 2/26/25. Momentum Solar informed the homeowner that the issue with her system isn't related to solar production but rather that we are unable to read the systems output due to the envoy. Momentum Solar took the time to educate the homeowner on how solar works, explaining the offset and the homeowners reliance on the utility grid during the winter months. Momentum Solar clarified that shorter days with fewer sunlight hours limit solar energy production, and the homeowner acknowledged the reduction in utility bills during other seasons. Momentum Solar also provided the homeowner with the financiers contact information to discuss the details of the tax incentive re-amortization process. 

• Initial Complaint

  Date:02/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have started a solar project with Momentum in August 2024 after determining that my home was a suitable candidate for solar energy. We also decided to replace the roof simultaneously, which went relatively smoothly. However, the roofing work required multiple visits to address issues identified by the engineering department that should have been known at the time of installation. I was initially assured that the team working on my project would consist of Momentum's employees, but it turned out that subcontractors were involved instead. After the installation was completed, there was an unexpected delay of over a month for a city inspection, which unfortunately failed due to incorrect tagging. It is my belief that, given their experience, Momentum should be familiar with the necessary requirements to avoid such ********* of December 2024, my solar system has yet to be operational. Although the city inspection eventually passed, I was informed that Momentum improperly submitted the information to the power company, leading to further complications. Despite several attempts to communicate my concerns through phone calls and emails, including reaching out to the CEO, the system remains non-operational due to ongoing paperwork errors.Recently, I was assured that Momentum is working to resolve these issues. However, it is now mid-February 2025, and I still do not have a functioning system. One explanation provided was that my installation is unique, but this doesn't seem consistent with the standard practices they employ regularly. I hope that Momentum can improve its customer service and address these concerns more effectively, as it is important for consumers to feel valued and supported throughout the process.

  Business Response

  Date: 02/17/2025

  Momentum Solar has been in contact with the homeowner regarding their solar system. The system was successfully energized on Tuesday, February 11, 2025. After everything was completed, we had a conversation with Mr. **** and he confirmed that he did not have any further concerns or issues.

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Momentum Solar calls me 4-6 times a day from different numbers and will not stop. I have blocked every number that they all from yet they keep coming up with new ones. This has been going on for months. I use my phone all day for business and this is very disruptive. How in the world do they think this is a good sales tactic? They are basically stalking me at this point. Please make them stop calling.

  Business Response

  Date: 02/13/2025

  Hello and thank you for reaching out. We have ensured that your phone number was removed from our lists. We apologize for the inconvenience and ask that you please allow a few days for the phone number removal to filter through our systems. Thank you.

• Initial Complaint

  Date:02/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cannot take the relentless calling over and over. 5-6 calls a day. I try and block them but its continuous. Ive asked multiple times. I do not have a service with them and have no idea how they go my number. Its ridiculous.

  Business Response

  Date: 02/11/2025

  Hello and thank you for reaching out. We have ensured that your phone number was removed from our lists. We apologize for the inconvenience and ask that you please allow a few days for the phone number removal to filter through our systems. Thank you.

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a horrible experience with Momentum Solar. Everything seemed great before payment and installation, but it quickly went downhill after that. During installation, they turned the electricity on and off multiple times throughout the entire house without any notice, putting my electronics and computers at risk. Their communication was a complete mess — multiple employees contacted me with conflicting information. Immediately after the installation, they failed the electrical inspection twice for the same issue. They sent unqualified staff who clearly didn’t know what they were doing. The inspector even said it was a life hazard and wouldn’t allow us to close the main breaker panel. Momentum claimed they could send someone to fix it in a week. Worried about safety, I had to hire a licensed electrician to fix their mistakes. I also ended up disputing the transaction and filing a complaint with the Division of Consumer Affairs. I’m highly disappointed and would not recommend them to anyone.

  Business Response

  Date: 02/07/2025

  Momentum Solar has been in contact with the homeowner. We have successfully completed the necessary service work, and passed inspections on Wednesday, February 5, 2025. Once Momentum Solar receives the certificate of approval, we will proceed with submitting the permission to operate to the utility company. The homeowner has raised additional concerns, and we are actively working with them to reach a resolution.

  Customer Answer

  Date: 02/19/2025

  
  Complaint: 22880396
  
  I am rejecting this response because: Complaint is not resolved yet. After I opened the complaint, they even damaged my front lawn one of their vehicles drove on the lawn and damaged freshly seeded grass and probably sprinklers. Send them video and pictures. They said will compensate me for the inconvenience but no offer yet. System still not working. 
  
  
  
  Regards,
  
  ********* *****

  Business Response

  Date: 02/28/2025

  Momentum Solar has been in continuous contact with the homeowner. We are currently awaiting the resolution of the payment disputes in order to move forward and reach a satisfactory conclusion.

  Customer Answer

  Date: 03/18/2025

  
  Complaint: 22880396
  
  I am rejecting this response because: 

  I am reaching out again regarding the unresolved issues with Momentum Solar. While the company responded to one of the dispute casesresulting in funds being credited back to them immediatelyit appears that they are delaying their response to the other two dispute cases. This delay is significantly prolonging the resolution of this matter.

  Additionally, Momentum Solar has placed a lien on my property for an amount I do not owe. This is unacceptable, especially considering that part of the disputed funds have already been returned to them, and I have been fully cooperative in trying to resolve the matter.

  Furthermore, the delays in completing the project have resulted in additional financial losses, as I am now incurring electricity costs that I should not have to pay had the system been installed and operational as agreed.

  
  
  
  
  Regards,
  
  ********* *****

  Business Response

  Date: 03/28/2025

  Momentum Solar's legal department has worked with the homeowner to resolve their concerns.