Business ProfileforDCH Montclair Acura

On May 11, 2024 I financed a used 2020 Acura RDX. I had put $10000 down payment and took a loan with Navy Federal for the amount of $18,000. I was given a temporary registration and license plate which has expired since June 9th, 2024. On the weeks leading up to June 9th, 2024 I made several attempts via telephone calls and email to get in contact with the title clerk and my car sales man to no avail. On Saturday June 8th I drove to the dealership paying $60 dollars in tolls to find out the status of the plates and what was gonna happen now that the temporary registration was about to expire. I was given a letter by the title clerk in case I got stopped by the ***************** I could show and was told if I get any tickets they would take care of it. I was assured that I should have my plates by the subsequent week and that they would Fed ex overnight it as soon as they received them. As of June, 26th 2024 I'm yet to receive any plates and the title clerk and car sales man have failed to respond to my numerous attempts at communication. I received a notification from Navy Federal that since they are yet to receive the title they are going to increase the rate of my auto loan. They have in numerous occasions misrepresented the status of my registration and title. I've called the ** DMV to see if the registration was pending and they could find no records that it was being processed. I have called Acura corporate and the response was that they have no oversight over independent franchises, that I should be ready to fight the dealership and that they are just being lazy not doing their jobs. Whatever the case maybe this dealership and their business practices requires some investigation so that hopefully it won't happen to someone else.