ComplaintsforDCH Montclair Acura

• Initial Complaint

  06/26/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On May 11, 2024 I financed a used 2020 Acura RDX. I had put $10000 down payment and took a loan with Navy Federal for the amount of $18,000. I was given a temporary registration and license plate which has expired since June 9th, 2024. On the weeks leading up to June 9th, 2024 I made several attempts via telephone calls and email to get in contact with the title clerk and my car sales man to no avail. On Saturday June 8th I drove to the dealership paying $60 dollars in tolls to find out the status of the plates and what was gonna happen now that the temporary registration was about to expire. I was given a letter by the title clerk in case I got stopped by the ***************** I could show and was told if I get any tickets they would take care of it. I was assured that I should have my plates by the subsequent week and that they would Fed ex overnight it as soon as they received them. As of June, 26th 2024 I'm yet to receive any plates and the title clerk and car sales man have failed to respond to my numerous attempts at communication. I received a notification from Navy Federal that since they are yet to receive the title they are going to increase the rate of my auto loan. They have in numerous occasions misrepresented the status of my registration and title. I've called the ** DMV to see if the registration was pending and they could find no records that it was being processed. I have called Acura corporate and the response was that they have no oversight over independent franchises, that I should be ready to fight the dealership and that they are just being lazy not doing their jobs. Whatever the case maybe this dealership and their business practices requires some investigation so that hopefully it won't happen to someone else.

  Business response

  07/08/2024

  client received plates on  7/2. thank you.

• Initial Complaint

  05/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I brought a 2018tlx certicified from this dealership in Dec 2023. Then in April as I was driving all sensors lights came on the dashboard. I immediately made an appointment for the next day brought it there they said it was a old code they cleared and factory reset and it was ok. 2days later the problem reoccurred now with when I'm in drive park or reverse it flashing and made another appointment went 2 days later they said it was my shifting gear panel charged me ******* to replace it 2 days later same problem bt now when I park the car alarm goes off periodically and when driving about 20 to 25miles when breaking it seems as if the back breaks lock and the back of the car slides to the right almost causing me to have 2 accidents. Thank God no one was nesr me st the time. Took it back they the car is showing codes they don't know they area and waiting called coperate and waiting for a response l. They gave me a loaner and 4 days later still they don't know the problem and the representative told me they would have to charge me almost ****** for further testing to try to figure out this mystery on top of whtever repairs and by the way they gave me a bumper to bumper warranty and still paying. Pls someone help

  Business response

  05/27/2024

  Explanation of Repair and Warranty Coverage
  
  Dear ********,
  
  I wanted to follow up with you regarding the repair work done on your vehicle, *****************. As you know, the issue with the **** switch assembly was causing warning lights to illuminate intermittently. Our diagnosis revealed that debris had fallen into the switch assembly, causing the issue.
  
  Unfortunately, this problem was not covered under warranty as it was caused by an outside influence (debris). However, we waived all diagnostic fees and only charged you for the replacement part and installation.
  
  I want to assure you that our inspection found no issues with the vehicle's drivability. The tires and brakes are in good condition, and the vehicle is safe to operate.
  
  Additionally, please note that this vehicle was not eligible to be certified, nor was it sold as a certified vehicle. As it had ****** miles at time of sale, it did not meet the requirements for certification.
  
  Please feel free to reach out if you have any questions or concerns. We appreciate your understanding in this matter.
  
  Best regards,
  *********************

   *****************

  Customer response

  06/05/2024

  
  Complaint: 21723132
  
  I am rejecting this response because:
  After they replace the gear shift I had to bring it back days later on 5/13 due to same problems and more issues and the car have been there to this date 6/5 with no resolution on how they can fix these issues. Pls check the records
  
  
  Regards,
  
  *******************************

• Initial Complaint

  04/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a used 2019 tlx 5-2-22, then needed service on 5-3-22. In and out of service since purchasing. Multiple service lights including engine has *** flashing since 6/10/22. From needing break fluid to needing 2 catalytic converters. I made my 1st and 2nd payments on my loan, while my car was in service. AC didn't work for the whole extremely hot summer. Many wouldn't believe just how much I went through. Feeling frustrated and defeated I allowed them to hopefully "fix" my vehicle again. I was told everything was finally fixed, but it was NOT. I am paying off a loan of $almost $30k, and I don't even have a reliable vehicle. I've taken my vehicle to 3+ service centers, and was told I am going to need $5-9k work done. DCH had me to cancel my warranties, which I purchased with them, with the understanding that after they are canceled I would be let out my whole purchased contract. All the while I'm being told it takes time to get out of contracts. Six months later I was told that if I wanted out of my contract my down payment would not be refunded and I would walk away with nothing, or may even a balance on loan to be paid by me. I'm not sure which way to turn. I have tried to speak with quite a few DCH people, and still nothing. I only ask that they take back the vehicle and return my monies I already paid. DCH has cost me so much money but they STOLE my DIGNITY.

• Initial Complaint

  01/27/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I bought a used car on 12/30/22 and was issued temporary plates, as I am going to be registering the car in another state. It is only a 30-day temporary tag that is set to expire this month. I was informed that if it does, the dealership will be responsible for the ticket/fine - good on them but does not put your mind at ease. No info or details about when I get my permanent plates. I've bought and registered cars on my own privately and plates typically come within roughly 2 weeks and the title will be weeks after. I have not gotten a solid answer from any **** my sales **** ******* about what my status is. There is NO dependency on sending plates and title together as the title comes to your address directly and the plates allegedly go to the dealer which they can send to you via mail. I've also checked the title status on the *** website and there is no record of it being processed. So where are my plates, what is going on with the registration and titling process, and what's going to happen now that the car is not road legal?

• Initial Complaint

  05/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  To whom it may concern my problem began on January 17, 2022. I purchased my 2018 Land Rover/Range Rover Sport SVR. I was helped by **** my salesman. I was then introduced to AL the finance manager who walked me through all paperwork associated with said vehicle. I drove the vehicle home an realized the low tire pressure light was on the dashboard. I took the vehicle to Range Rover an they said all four tire sensors had been removed an the system needed to be reset. I paid $1,700 to correct this issue on a vehicle I had just purchased for $107,000. I called DCH Montclair Acura several times to correct the issue to only get the run around. I also have yet to recieve my permanent license plates and have been issued five temporary plates. In addition to these already explained issues I have yet to receive any information regarding my warranty which I paid $7,000 for. I also put down $20,000 to purchase the vehicle an *************** who financed my vehicle says they have no knowledge of.

  Business response

  05/26/2022

  Our team spoke to the complaintant yesterday to review this complaint. All the issues were addressed, we provided the warranty information, and plates and registration were overnighted for delivery today. 

   

  Thank you.

• Initial Complaint

  04/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On January 8 I purchased a 2014 *** 335i *****************. There were many issues such as a hidden check engine light also the front struts were damaged and I had to pay $1800. Since January Ive been getting the run around with the title. First it was they have the title then they told me there was a problem with the title, so I feel as if there is no title.

  Business response

  04/26/2022

  Davin,

   

  First and foremost our apologies for the delay in gettting the registration and title processed in a timely manner. Unfortunately, it took much longer than anticipated to get the required documents to process everything.  As my team recently communicated, we were finally able to obtain all the paperwork needed and have received your plates and registration for the vehicle which will be overnighted to you.   The title is not far behind as the *********** issues plates and registration first, with the title to follow shortly thereafter.  The title will be mailed directly to you from the *********** and you should receive it in the next couple weeks.

  Again, our apologies for the delay, and we appreciate your patience.

   

  Sincerely,

  ***********************

  General Manager

  Customer response

  04/26/2022

  
  Complaint: 17110617
  
  I am rejecting this response because:
  The problem has been solved and theyve got me my plates ready 
  
  
  Regards,
  
  *******************

• Initial Complaint

  04/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My complaint to DCH Acura auto in Verona, ** 4/15/22, I purchase and pressured to sign a auto lease, I never picked out or decide or even consider to get a Acura. I initially went on 4/12 to a Broker Flawless in ******, they have two locations ******** and ****** ** We talked about a *** on a list of cars, Broker text me to come to his office Friday 4/15, went to ******** office around 4pm, Broker stated I have your car a Acura ILX, its 600 per month. I said no and was not given a chance, but pressure to sign once signed, same day I *********** I do not want the car and he said come to his office next day, he couldn't keep car because it can be towed to return Monday, Monday came and no resolution, he said he can't take it back. 4/20, I contacted DCH auto and was transfer to speak to **** **** manager, he said to come down and talk also to see my paperwork, immediately was not given names and they cant help me because I went to a broker and not initially directly to them. This vehicle was purchased from their dealership and purchased on Wednesday 4/13 when I wasn't even aware the car was purchased already! I called the police non emergency to file a report I wasn't given manager phone number and was refuse information of my purchase all they see is my paperwork went through. Once outside with police officer a man comes out and says come inside and talk to the assistant manager, I spoke to Nitin, He basically said he cant take the car back because its titled and I will have to pay 20% of the car. He can possibly do a trade and will work with the broker even if I go somewhere else and he will match the price of the car. I couldn't leave the car there, I feel helpless because this is not the car I want. There's so much more that happened at this point I will have to obtain a lawyer. There's discrepancy in my paperwork. I contacted *********************** GM at ************* and got no answer, contacted Acura corporate office and filed complaint with Lithia.

  Business response

  04/25/2022

  We will not be providing a response to this matter as the complaintant has retained legal counsel. This has been referred to our legal department for resolution.

   

  Thanks,

  ***********************

  Customer response

  04/25/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. I obtained a lawyer. Contact my lawyer *******************************
  
  
  Regards,
  
  ***************************

• Initial Complaint

  02/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought on Monday, February 21st, 2022 I visited the dealership to purchase a 2018 Lexus Gs 350 F Sport. After test driving the vehicle and inspecting it, I noticed that the parking sensor light was on and that the sensors did not work. I spoke to ************************* who was my sales advisor and he informed me that the issue would be resolved by the service department. After **** gave me his word that he would take care of the Issue, I purchased the vehicle and noticed the parking sensors were still inactive. Before driving away with the vehicle, I informed **** that they were still not working and he stated he would speak to the service department and contact me the next day. When the next day arrived, he never followed up with me. I ended up calling **** and he advised me to contact the service department myself. After contacting the service department, the advisor informed me that only Lexus would be able to fix the issue and diagnose it and that I would be covered under Factory Warranty because the vehicle only has 45k miles.. I contacted a Lexus dealer in Little Falls and they informed me that it's possible that the parking sensor issues were caused by a collision, however they would run a diagnostic. Prior to taking the vehicle to the Lexus dealer, I contacted **** and told him what the ************* center told me. He responded by saying the following "Take it to Lexus and If the problem is caused by the prior collision the vehicle was Involved in, It will fall back on the seller who sold us the vehicle". He then stated ********** vehicle accident was a minor bumper to bumper at a red light". Unfortunately, I lost trust in **** after he gave me the run around so I began recording each of our phone calls and have recorded calls of him giving me this information as well as promising to take care of the issue. More info but cant fit it.

  Business response

  02/28/2022

  We have been in contact with **************** and have agreed to repair the vehicle as requested. **************** is scheduled to drop off the vehicle on Tuesday March 1st for the repair.  

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