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Business Profile

Cleaning Services

Duct Busters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cleaning Services.

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10 Customer Reviews

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  • Review from Gary R

    1 star

    06/25/2024

    Do NOT do business with this company. The owner , *******************, is a con man. He used a Val *** promotion coupon to gain entry t my home and then proceeded to up sell me on a complete overhaul off my HVAC system and requested a $2500 deposit to cover the cost of materials he had yet to buy. He left two , so called technicians at my residence that were supposed to thoroughly clean my HVAC units and air ducts. They claimed they completed the work and left. ***** actually returned that same day and requested I give him the balance of the anticipated work to be done claiming he needed to pay his workers. I declined to pay the balance as his workers were only at my home for a total of about 4 hours and none of the final air filters and supplies had been yet been purchased or installed. ***** agreed to this arrangement and stated he would return to finish the project in a couple of days. He never returned and the phone number given to me on the Val *** coupon has been disconnected. ********** will no longer allow this company to advertise with them. There are also warnings about ,******************* to be found on Craigs List. I had another company come to inspect my ducts and they found them to still be filled with mouse and rat droppings and debris and one of the three HVAC units had not even been opened and cleaned at all. This company cleaned all my ducts and installed reusable/cleanable filters all for $1800 and included a two year service agreement for $200 less than ***** had quoted. This man is not honest and cannot be trusted.
  • Review from Jennifer K.

    1 star

    06/21/2024

    The owner and the business are criminals. They said we needed filters and not to clean our ducting. My husband paid the total upfront. The parts were late, the owner came and did a half-***** job, caulked only the downstairs vents, was short one on second floor. We paid for all vents and 2 washable large filters. They took the money and left us without the last new filter frame and no washable filters AND THEN STOPPED ANSWERING THE ****** That is a THIEF!! DO NOT USE THIS COMPANY. And we still have dust in our ducts.
  • Review from Kym D

    1 star

    06/12/2024

    Took my money and disappeared Never heard from again!! Took a check so not Much I can do either I guess Seemed nice it took money Said filter would come and then never heard from again
  • Review from Reese F

    1 star

    05/01/2024

    Horrible company. Multiple times I tried to schedule an appointment to have my vents and dryer vent cleaned. First iteration: they were late by two hours and I had to cancel (said they were late from a job in *****).Second iteration: after multiple phone call attempts to reschedule, I finally spoke with ***** on the phone and scheduled the same service (just yesterday) and their show time was 0900-1100. I even got the text message to confirm the appointment with a ******. 0900-1100 comes and goes and 8 phone calls later, to multiple business phone numbers, no one arrives. They ghosted me and will not return calls nor texts. They did answer 1 of the 8 times, confirmed my appointment, said they were running behind and that theyd send someone over - that someone never showed up and there has been ZERO communication.As a military member, I am embarrassed for them as this is an astoundingly terrible business practice to have such awful communication and no trust with the customers.I hope other potential customers read these reviews and stay far away - each review is consistent with their complaints!
  • Review from Martha S

    1 star

    04/24/2024

    We had Duct Busters come to our home to clean our air ducts on Jan 8, 2024. Appt was for 1:30ish I believe. After a call to them for missing the appointment time and several texts between ***** and I, they finally showed up around 6 pm. They said our vents were fine but what we needed was our heater cleaned, which they did for the Valu *** price coupon for cleaning the air ducts. Also, sold us on a reusable filer, which as of today, I still have not received, yet it paid for. After several texts and calls with the excuse the filter company is behind, I was notified on Mar 28th, our filter was available and would be delivered. They delivered that day, but it was the incorrect filter from what we had ordered. They came back, picked it up and texted me stating "they were going to have it put together and shipped on a 3 day shipping and they're going to get this to me right away". Today is Apr 24th and we still do not have the filter. I have tried calling, texting and have received no response. I would not recommend this company, nor would I do business with them again. I guess I'm going to chalk this up to experience and accept that I have been scammed.
  • Review from Jason P

    5 stars

    04/12/2024

    I just recently had Ductbusters come and clean my vents and dryer vent. I also had them install a new filtration system. Not only did I get the Electrostatic filter but also the vent cleaning and it was less expensive for all of it then my last cleaning with ******* Steamers. Very efficient and nice, **** was great. Great people and I will recommend them to all my friends and family.
  • Review from RP M

    1 star

    03/09/2024

    Buyer beware of deceptive trade practices. I called re the $69 MarketPlace deal- fully realized that this was not a realistic offer as most other charge per vent/register. When I inquired by phone with the owner, he acknowledged that they try and upsell the disinfectant treatement and that the additional service raised the price to more than $400. I offered $300 for them to come and clean all my vents and dryer. The owner agreed readily and even offered to do the work himself. Day of my appointment came at 9am and no one showed up. I sent a text to the owner to which he responded: "who is this". Once I reminded him, he said he was running late and would be here shortly. At 10:45 I sent a text to cancel as my next appointment was 11:15 and I could no longer wait. Later, he had a new receptionist call back to try and reschedule. After having read the prior review (after our experience); it all makes sense now. We have learned our *******

    Duct Busters Response

    03/16/2024

    The price quoted on our advertising is absolutely realistic. Our basic extraction in normally ****** per unit, per home. With our current promotion it is *****. I explained that this coupon can be used only once and only by new clients. This customer then asked about additional fees and services and I explained that the basic is really only for clients who need to upkeep their systems. If it has been a long time you should absolutely opt for a more detailed cleaning. Never once was I unprofessional or deceptive with this person, our issue was purely logistical. I feel if you are going to comment negatively about a locally owned company you should be honest and accurate. I serve over a 100 of our residential homes each week and we earn money by volume and by doing good work. We have plenty of really good reviews out there. Please don't let one or two negative people keep you from getting a great deal and quality work. Im a single father working as hard as I can and some times Im just to busy. But I strive to be an asset to my community.
  • Review from Richard D

    5 stars

    03/08/2024

    I recently had the pleasure of using Duct Busters for a duct cleaning service, and I couldnt be more impressed with their professionalism and dedication. From start to finish, the technicians exhibited a level of persistence and expertise that truly exceeded my expectations.Not only did they arrive promptly at the scheduled time, but they also took the time to thoroughly explain the process and answer any questions I had. Their attention to detail was evident as they meticulously cleaned each duct, ensuring that every corner was free of dust and debris.What truly stood out to me was their persistence in tackling even the toughest areas. They didnt cut corners or rush through the job but instead remained focused and diligent until every duct was spotless.Furthermore, the technicians conducted themselves with the utmost professionalism throughout the entire service. They were courteous, respectful, and treated my home with care and respect.Overall, my experience with Duct Busters was nothing short of exceptional. I highly recommend their services to anyone in need of duct cleaning. Thank you to the dedicated team at Duct Busters for their outstanding work!

    Duct Busters Response

    03/16/2024

    Thank you so much for leaving a review that reflects the kind of company we strive to be on a daily basis. Im sure everyone can agree how hard it can be to cater to everyone all the time. But we continue to improve everyday and look forward to being here for you in the future.
  • Review from Randy O

    1 star

    03/07/2024

    If we could leave less than a one-star rating we would! This "business" needs to be shut down NOW! Don't fall for their $69 duct cleaning as advertised in ValPak and MarketPlace. They have no intention of cleaning the ducts, Without even checking the vents/ducts, ***** immediately wanted to check our furnace system, which is only 5 years old. He wanted to upsize the air intake vent on the furnace and install a permanent air filter. His co-worker **** showed up and did a cleaning of the circuit boards on the furnace, then sealed the unit off with aluminum tape. They did do cursory cleaning of some of the vents. They are definitely out to take advantage of the less than knowledgeable. We never received the $200+ air filter we paid for and they won't return calls or respond to certified, return receipt mail. We learned our ******* Shut them down before too many others become their victims.

    Duct Busters Response

    03/16/2024

    We did have a contract with ******** out of ***** to custom build our filters for our customers. However overnight they started taking six weeks and their quality went down. We immediately pulled the plug on this contract and now do business with K&N and Trophy and Bees. I will personally check on this complaint and make sure they got their filter.
  • Review from Kirk S

    1 star

    02/23/2024

    This company advertises in both the MarketPlace and ValPak. I called to setup an appointment and they sent out a technician. Once inside my house it was a classic "Bait and Switch". The $69 air duct cleaning went up to almost $600 and they wanted to add a $50 "service fee". When I told the gentleman all I wanted was the vent cleaning for $69, he became indignant and I asked him to leave. Once he was gone I called their office and spoke to ***** who assured me he would come out yesterday. Not only did ***** not show up, but he never called again. This is after receiving 2 text messages that they would come to my house. This company preys on the elderly and needs to be reported to the BBB!!!

    Duct Busters Response

    03/16/2024

    Never once would I ever let any of my technicians prey on anyone let alone the elderly. The technician that showed up at this customers home has been spoken with and has undergone further training. There are no service fees associated with any of our services except long distance. Please know that we are locals who work hard to earn a living and sometimes our jobs take longer than expected and we have to reschedule. We are currently training new techs so our workload will be more manageable.

    Duct Busters Response

    03/16/2024

    Never once would I ever let any of my technicians prey on anyone let alone the elderly. The technician that showed up at this customers home has been spoken with and has undergone further training. There are no service fees associated with any of our services except long distance. Please know that we are locals who work hard to earn a living and sometimes our jobs take longer than expected and we have to reschedule. We are currently training new techs so our workload will be more manageable.

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